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Cinnamon Hotel

#99 of 537 Hotels in Hanoi
Certificate of Excellence
Hotel website
26 Autrieu str | Hoan Kiem, Hanoi, Vietnam
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10% off room rate
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1 room 1 adult
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200 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Staff was very friendly and helpful. All sights nearby. Great room design Mai and Oanh made us feel at home and even taught us some basic phrases in vietnamese Tina and Steen Denmark 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😆😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😉😊😊😊😊😊😊😊😊😊😊😊😀😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😆😊😊😊😊😊😊😊😊😆😊😊😃😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😆😊😊😊😊😊

Helpful?
Thank Steen Wibe Larsen
Uppsala, Sweden
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

Big room with a gigantic bed! Most friendly staff I have ever met at a hotel. In the middle of the bustling old town this is a real pearl and so are the staff! Breakfast of your choice from a long list, made to order and included in the price.

Helpful?
Thank 596berg
hoaison1009, Front Office Manager at Cinnamon Hotel, responded to this review

Dear 596berg, Thank you for choosing Cinnamon Hotel Hanoi to stay in while visiting Hanoi. I am very happy that you enjoyed your stay and whole of service here. Especially, you found us as “the most friendly staff”. Yes, with the great passion, our young team always strive to deliver excellent service to our valued guests like you. We look... More 

Mumbai (Bombay), India
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A perfectly located hotel with character & within walking distance of the old quarter. The staff are super friendly & very warm, the rooms are large and comfortable and most of all the price is very reasonable. The breakfast is included and is of very good quality too. If you are a light sleeper, you may be disturbed by the... More 

Helpful?
Thank Joshimeera
hoaison1009, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Joshimeera, Thank you for your positive feedback. How great that you have chosen our hotel for your trip in Hanoi. We are happy that you have enjoyed our fantastic location, our room, breakfast as well as you felt comfortable with our services. We hope to welcome you back and be sure that you will get a different in a... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

An amazing quality in the service from the staff, very efficient in helping us organize parts of our trip. Very well located hotel, excellent breakfast, simple but good. We felt at home, and erything was in place to make us relax. Only one negative aspect, the shower which is not isolated from the toilet. Highly recommended nevertheless.

Helpful?
Thank 4trine
hoaison1009, Front Office Manager at Cinnamon Hotel, responded to this review

Dear 4trine, Thank you very much for your review. I am happy that we are your right choice of staying when visiting Hanoi. I appreciate your comment on our central location, excellent breakfast, and the attentive service from friendly and helpful staff. Also, thank you for your comment on the shower. It is a great idea to improve our service.... More 

Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Because there were some events in Hanoi a lot of hotels were full. On tripadvisor i found this boutique hotel. Great people ans service. Rooms are clean. Free wifi. Only TV was not working properly and my eggs at breakfast were cold . Still i would definitely recommend this place.

Helpful?
Thank Demug
hoaison1009, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Demug, Thank you so much for taking your time to write us a review. We are delighted to hear that you enjoyed your time while staying with us such as clean room and free wifi. Also, please accept our sincere apology for the matter from TV and breakfast. I will be sure to share your feedback with our manager... More 

San Francisco
1 review
4 of 5 stars Reviewed 3 weeks ago

Had a chance to stay at the Cinnamon Hotel over the Christmas holidays. The location was great, next to the church with so much happening for Christmas, near enough to the old quarter but not it in (a good thing). The hotel is clean and comfortable, not super fancy though. The major disadvantage is for light sleepers who wake easily... More 

Helpful?
Thank Dr-BobK
hoaison1009, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Dr-BobK, Thank you for your kind words after staying with us at Cinnamon Hotel Hanoi. We are thrilled to hear that you felt very comfortable with the central location of our hotel, good value as well as its facilities, and particularly rated our service very high. Your positive feedback has been shared with Ms Mai and the team and... More 

Silverton, Oregon
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel (actually there is 2 Cinnamon hotels practically next door to each other) is the reason why I'm doing my 1st review on Tripadvisor. My wife and I used Cinnamon Hotel as our de facto hub for exploring Northern Vietnam over a three week period. There is nothing better than a hotel staff that is genuinely concerned with your... More 

Helpful?
Thank John W
hoaison1009, Front Office Manager at Cinnamon Hotel, responded to this review

Dear John W, I would like to take this opportunity to thank you for your kind feedback after staying with us at Cinnamon Hotel Hanoi! I am pleased to hear you and your wife enjoyed the experience, and of course chose to return to our hotel! Thank you especially for highlighting Mr Sony and the team. Your review is truly... More 

Tokyo
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Petit hotel at Cathedral in the heart of hanoi, great access to markets. I had wonderful times there. Warm and lovely staff always supported me with great care. I took a car service between airport and Hotel and enjoyed breakfast every morning, which were also helpful. My room had no bathtab and heard some noise from streets but it didnt... More 

Helpful?
Thank Yukakoyukako
hoaison1009, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Yukakoyukako, Thank you very much for staying with us and taking time to share your positive feedback on our Tripadvisor page. We are very glad that you had pleasant experience with us and you were satisfied with our central location and staff services. We appreciated all your warm words. Hope to have a chance to serving you in the... More 

Phnom Penh, Cambodia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 6, 2016

For our family this is the home away from home. it does not have a pool, or a great restaurant or a fancy lobby. but the staff is so friendly and goes out of their way to help us with anything and everything from buying cinnamon to booking trips to serving our kids hot chocolate. We would not choose any... More 

Helpful?
Thank Sitania
hoaison1009, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Sitania, I am so glad that you had a pleasant stay with us and that Cinnamon Hotel Hanoi is the "home away from home". Many thanks for the compliments that you have been sent to our dedicated staff. It is actually our pleasure to serve wonderful guests like you. Your satisfaction is all that makes the team's effort worthwhile.... More 

Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed December 30, 2015 via mobile

The location is great -- outside the craziness of the Old Quarter but close enough to walk there and to Hoa Kiem Lake. Free breakfast, foot massage and a cocktail (we didn't take advantage of the last one, but I was impressed by the offer.) The room was spacious and beautiful, with lovely little touches like a personalized card. We... More 

Helpful?
Thank Emily R
hoaison1009, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Emily R, Many thanks for sharing your experience on Trip Advisor. We are delighted to learn that you enjoyed your time at our Cinnamon Hotel Hanoi Thank you for recognizing so many positive aspects of your stay with us including our central location, facilities and the attentive service experience. We are looking forward to welcoming you back very soon.... More 

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