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Cinnamon Hotel

#119 of 524 Hotels in Hanoi
Certificate of Excellence
Hotel website
26 Autrieu str | Hoan Kiem, Hanoi, Vietnam
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174 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Bradford-on-Avon, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Sister hotel to the Cinnamon Saigon, I stayed here with my son after staying at their Saigon hotel. Excellent all round - clean, spacious rooms, good showers, nicely decorated. Staff are exceptional. They organised trips and met us from the station in person. Highly recommend it.

Was this review helpful? Yes
hoaison1009, Front Office Manager at Cinnamon Hotel, responded to this review

Dear GailParm, Thank you so much for choosing Cinnamon Hotel. It’s great to hear that you enjoyed both our hotels in Saigon and Hanoi. We also appreciated your kind words on the room (clean, nicely decorated) and the exceptional staff. Your comment helps us continue to strive to serves the needs of all of you. We are very much looking... More 

Mooloolaba, Australia
2 reviews
3 of 5 stars Reviewed 4 weeks ago

This was the 2nd time we had stayed at Cinnamon in Hanoi. It had certainly changed in a year. The room we had was in need of some maintenance. The bathroom was shabby with switches falling out of the wall. The toilet seat was coming off. We were missing a bedside table. The aircon was very erratic. I don't know... More 

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Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We based our Vietnam holiday here as we travelled in and out of Hanoi on route to Sapa, Halong Bay and Hoi An. The location is ideal for exploring the old town, almost in the courtyard of St Joseph's cathedral (free ear plugs are provided but the bells did not disturb us at all) and with enough eating, coffee and... More 

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1 review
5 of 5 stars Reviewed July 21, 2015

I stayed at Cinnamon Hotel for a few days this summer and I thoroughly enjoyed it. The location was perfect, right next to the cathedral and a short walk from the lake. Also there are many places to eat around the hotel. What I loved the most was that the staff at Cinnamon Hotel were extremely nice and helpful. They... More 

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Beijing, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 2, 2015

I stayed here for 5 nights. The hotel is in a lovely location opposie the cathedral and I did not find noise any problem. It is a great place to explore old Hano from. The breakfast was also very good. On the downside, I felt that the air conditioning was not powerful enough in the rooms. The other thing that... More 

Was this review helpful? Yes 1
Hotel C, Guest Relations Manager at Cinnamon Hotel, responded to this review

Dear Mr. David, We are happy to hear from you via your review on Tripadvisor with nice and useful words about our hotel. It's so glad to see that you enjoy our service, location, accommodation we provided. Continuously, we will improve in order to offer an even better accommodation experience. We would like to thank you so much for choosing... More 

Tauranga
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 31, 2015

This little hotel is by far the best hotel I have stayed in. The staff are friendly, knowledgeable, helpful and run a very successful hotel which was a pleasure to stay at. It has all the facilities of a high end large hotel and more. The food was great as well as the beds being extremely comfy and the whole... More 

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Metro Manila, Philippines
2 reviews
5 of 5 stars Reviewed April 23, 2015

Cinnamon Hotel were very good at accommodating us with our early and late travel times. They gave us our room very early in the morning and let us have the breakfast on that morning even though it was really owed for the next morning when we would not be there. They were so helpful with everything. For the price we... More 

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Montreal
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed April 22, 2015

This place is great, it's quiet, the breakfast is good, the staff is VERY nice, etc. They helped us to book a cruse in Halong Bay, they coached us on Vietnamese pronounciation, ... You can find cheaper place for similar location, but overall, it's a good choice. Also, it's well located in the city.

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Perth, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 15, 2015

Spent a total of 7 days at this hotel and the newly opened Cinnamon Hotel. The location and rooms were very comfortable. being across the way from one of Hanoi's older churches was nice as there was plenty of activities to watch when schools finishes with everyone picking up children. Pure bedlam but fun to watch! The newer hotel has... More 

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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 14, 2015

We stayed here for a night in April 2015. The hotel is ok, cleanish, in a lovely area but below average for the price. We had booked a cathedral view and when we arrived they said this wasn't available so we got a city view which wasn't very nice. We also weren't offered anything for the extra we had paid... More 

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