I booked a room at the Ha Noi Phoenix Hotel and also used their email address to contact the manager and arrange transport from the airport. This was all successfully achieved with minimal fuss. The driver and car were waiting as arranged and both driver and car were neat and tidy. Upon arrival I was shown a range of rooms... more

We were at this hotel for 5 nights in total. It's very clean but it has no lift (and there are 6 stories) and the breakfastt its terrible. They only have 4 options for the breakfast and you can't repeat. I think breakfast is really poor for the price. Its good that they have internet for free it was pretty... more

It s a clean and well located place with a really smilley and helpful Staff. We never had any problem at all and they organized all our trips and transport at very fair price. Also, they helped me when I lost some money so I could get it back... You ll not have any problems there, don t hesitate USS more

We stayed here for 3 nights ,we really enjoyed this property .The room was very clean and well – furnitured with wooden floor ,the bed was comfortable .The location is very convienient ,closed to many restaurants .The staff was extremely helful and enthusiatic,they helped us to arrange our trips ,all of which were excellent and no complaint but a lot... more

Before going to a trip in Halong Bay, we went to this hotel, we booked a room for the night after and we let our luggage there. The boss said it was OK and he kept our luggage. But the day after when we came back after our trip, the boss said: "Sorry but we have no more room!" We... more

I never saw a hotel manager that was so eager to make his guest feel well and comfortable in his hotel. You can be sure that they will take care of you in this hotel. Not only were the rooms clean and well looked after, the manager will certainly make sure that you will not pay too much for taxis... more

Very good hotel, located in the old quarter. I would recommend the 35 dollar rooms with balcony and internet in the room, which are very good value. The staff are very friendly and go out of there way to be helpful and organised a very good trip for us to Halong Bay. I really enjoyed my stay at the Phoneix... more

We stayed at the Phoenix hotel for four nights and enjoyed our stay at the hotel very much. After loads of dirty, smelling rooms, we enjoyed the clean bathroom and comfortable beds a lot. I would definitely recommend the hotel to others. Rooms are well equipped, although on the small side, and some rooms come with windows facing a tiny... more

We are very worried when we planed our trip in Vietnam .There are many hotels with a lot of different ratings and with bad reviews and good reviews and Hanoi phoenix was our last selection . We felt satisfied with Hanoi Phoenix ,we booked this hotel for 2 nights but because of the bad weather , our plan was changed... more