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Hanoi Phoenix Hotel

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43 Bat Su Street | Hoan Kiem, Hanoi 10000, Vietnam
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  • Reviews (164)
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Hanoi Phoenix Hotel
Ranked #188 of 494 hotels in Hanoi
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164 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Rockingham, Australia
17 reviews 17 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 14, 2012

We stayed 2 nights here on the recommendation of friends back in October 2009. The hotel itself is nothing special, but the friendliness of the staff , the location and price is reasonable when you are in Hanoi. Kelvin the manager was so very helpful. We were on a tight schedule and he just made things happen. When we thought... More

Was this review helpful? Yes 1
Luang Prabang
Top Contributor
61 reviews 61 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 14, 2012

This hotel is located right in the middle of the Old Quarter. It doesn't have an elevator, so you need to carry your backpack/suitcase up the stairs. The rooms are spacious and have an ensuite bathroom. We've stayed in two different hotel rooms (as we came back after a trip to Cat Ba island) and both of them had a... More

Was this review helpful? Yes 1
Jamberoo, Australia
Top Contributor
61 reviews 61 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 26, 2011

Location: Phoenix Hotel – Hanoi Remarks: The hotel is located in the old area of the city with easy access to all Hanoi tourist attractions – night markets basically around the corner. Hotel staff were courteous and helpful providing information, directions, arranging transfer to and from the airport at a rate that is a bit dearer than a taxi but... More

Was this review helpful? Yes 2
Leuven, Belgium
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2011

Just a small, decently run family hotel. The rooms were perfect (really, not as we have encountered elsewhere in Vietnam...) and the bathroom was clean as well. The staff was friendly and very helpful and correct when booking our trips to ha long, taxis and so on. The breakfast is ok (try the banana pancake). Walking distance from the hoan... More

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luang prabang
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 4, 2011

My husband and I were sent here when the GH we'd originally wanted was full (despite forward warning that we were coming). I think we got a better deal out of it though. The staff were nice, but not overly friendly. They were not pushy about tours and left us alone. The room was nice and clean the the bathroom... More

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 14, 2011 via mobile

In short, the Phoenix Hotel is a perfect place to launch your holiday in Vietnam. Kalvin and his team were absolutely exceptional in recommending excursions and setting up everything we needed for our first couple of weeks in Vietnam. Prices are inexpensive and the service in exceptional.

Was this review helpful? Yes 1
Windhoek, Namibia
Top Contributor
127 reviews 127 reviews
46 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed July 6, 2011

If you are planning to spend some time in Hanoi I strongly recommend to stay in this hotel. Really good service (the staff is really helpful), good breakfast, free coffee all day, clean rooms with AC but thigh one for a couple, but still okay and free wifi. The price is the same as others if you really want to... More

Was this review helpful? Yes 3
11 reviews 11 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed July 5, 2011

What can I say except that this is the worst hotel I have EVER stayed at. I still fume when I think how bad they treated us. 1. No working fan in bathroom so entire room always had a horrible damp feeling to it, when we asked for it to be fixed it was like we had told them we... More

Was this review helpful? Yes 4
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 1, 2011

Our flight into Hanoi was delayed for 2 and half hours but the prearranged collection by the hotel at the airport was still there which was a great relief.The hotel is in a great location in the Old Quarter and a nice walk to the Lake.Our room had Wi-Fi,shower was excellent,bed nice and comfortable,no noise at night.We arranged a trip... More

Was this review helpful? Yes 2
New Westminster, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 21, 2011

We arrived late afternoon to a busy 'hole in the wall'. The staff were friendly and offered a coffee while we checked in. The place looked clean enough for the cost. Once we had lugged our packs up several flights of stairs ( rounding the matresses leaning up against the walls) we came back to the reception to get a... More

Was this review helpful? Yes 1
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Additional Information about Hanoi Phoenix Hotel

Address: 43 Bat Su Street | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $

16 photos of this hotel

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Pool/beach area (2)
Hotel & grounds (2)
Bathroom (1)
Other (7)

Management photos: Courtesy of the property manager

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Room/suite (2)
Other (3)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style
#18 Best Value Hotel in Hanoi
Official Description (provided by the hotel)
The Hanoi Phoenix Hotel is Conveniently located in the very heart of the charming historic Hanoi Old Quarter.Whether you are on a business trip or a leisure vacation, our 24-hour on duty courteous, professional and friendly hotel staff will take the utmost care during your stay to ensure you have a memorable time in Hanoi.For those of you just passing through we offer a transit stop so you can securely store you pack while you wonder arround Hanoi and grab a shower before leaving on night trains and buses for other exciting destinations. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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