As many of the other reviewers here note - Tam and Kelvin make this hotel warm and welcoming. They are lovely people who always greet the guests with a smile and an offer to help with whatever they can. The rest of the staff is equally friendly and helpful. Rooms are clean, beds are comfortable, breakfast is just right for... more

Hanoi Phoenix is located right in the middle of the old district of Hanoi which makes it a fantastic location. If you're willing to pay a little bit extra for the deluxe room, like we did, you are high off the street which is worth the walk as it is quiet and it's light and large with a nice view... more

I did not expect to get such clean room, comfortable bed, easy available internet service and nice breakfast from a 2 star hotel. The staff had also provided great help in making our trip smooth. Definitely worth a stay there. more

We had a wonderful time in Vietnam. The hotel was clean, excellent service, and the staff were very friendly and helpful . The room were really good specially with this low prices. We took Halong and Sapa trip through the hotel and what were promised, we had it, the prices are fairly reasonable for the trip. We would like to... more

This is the only hotel we used in Hanoi. It's well placed in a vibrant part of the town and the rooms were clean and adequate. There is fast internet in every room as well as in the foyer and the provided breakfast was excellent. Best of all was the manager, Kelvin, and his attentive staff. He provided an efficient... more

We spent last week in Vietnam (Hanoi and surroundings) and thanks to our choice of Phoenix hotel our stay couldn't have been better. Hotel is small and cosy, in a very convenient location. You can forget about taxis and just walk everywhere, feeling the magic atmosphere of Hanoi. There's a great night market nearby taking place on weekend nights. We... more

Clean rooms, nice people, located at old quarter. Good choice more

Stayed here for 3 nights in October 2009. The hotel manager, Kelvin, is warm and friendly and was always giving helpful tips and advise. We booked a really good Halong Bay cruise through the hotel on boat Cristina which I would highly recommend for 68$ for 1 night. The hotel has a good buffet breakfast, is in the heart of... more

I have stayed 4 nights in Hanoi Phoenix Hotel. The room was clean and comfortable and the staff were very helpful and attentive.They provided free Computer online service and served the coffee and water for whole day.We enjoyed a lot because its of the warm and relax environment.Its is value for money and i would recommend to my friends who... more