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Hanoi Phoenix Hotel

43 Bat Su Street | Hoan Kiem, Hanoi 10000, Vietnam
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1 room 1 guest
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Hanoi Phoenix Hotel
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165 Reviews from our TripAdvisor Community

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Traveler rating
    85
    48
    15
    10
    7
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12
69
38
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • French first
  • German first
  • Japanese first
  • Portuguese first
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Rockingham, Australia
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed November 14, 2012

We stayed 2 nights here on the recommendation of friends back in October 2009. The hotel itself is nothing special, but the friendliness of the staff , the location and price is reasonable when you are in Hanoi. Kelvin the manager was so very helpful. We were on a tight schedule and he just made things happen. When we thought... More 

Was this review helpful? Yes 2
Luang Prabang
Level Contributor
126 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed August 14, 2012

This hotel is located right in the middle of the Old Quarter. It doesn't have an elevator, so you need to carry your backpack/suitcase up the stairs. The rooms are spacious and have an ensuite bathroom. We've stayed in two different hotel rooms (as we came back after a trip to Cat Ba island) and both of them had a... More 

Was this review helpful? Yes 2
Jamberoo, Australia
Level Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed September 26, 2011

Location: Phoenix Hotel – Hanoi Remarks: The hotel is located in the old area of the city with easy access to all Hanoi tourist attractions – night markets basically around the corner. Hotel staff were courteous and helpful providing information, directions, arranging transfer to and from the airport at a rate that is a bit dearer than a taxi but... More 

Was this review helpful? Yes 3
Leuven, Belgium
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 12, 2011

Just a small, decently run family hotel. The rooms were perfect (really, not as we have encountered elsewhere in Vietnam...) and the bathroom was clean as well. The staff was friendly and very helpful and correct when booking our trips to ha long, taxis and so on. The breakfast is ok (try the banana pancake). Walking distance from the hoan... More 

Was this review helpful? Yes 1
Boulder, Colorado
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 4, 2011

My husband and I were sent here when the GH we'd originally wanted was full (despite forward warning that we were coming). I think we got a better deal out of it though. The staff were nice, but not overly friendly. They were not pushy about tours and left us alone. The room was nice and clean the the bathroom... More 

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 14, 2011

In short, the Phoenix Hotel is a perfect place to launch your holiday in Vietnam. Kalvin and his team were absolutely exceptional in recommending excursions and setting up everything we needed for our first couple of weeks in Vietnam. Prices are inexpensive and the service in exceptional.

Was this review helpful? Yes 1
Windhoek, Namibia
Level Contributor
141 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 stars Reviewed July 6, 2011

If you are planning to spend some time in Hanoi I strongly recommend to stay in this hotel. Really good service (the staff is really helpful), good breakfast, free coffee all day, clean rooms with AC but thigh one for a couple, but still okay and free wifi. The price is the same as others if you really want to... More 

Was this review helpful? Yes 3
Canberra
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed July 5, 2011

What can I say except that this is the worst hotel I have EVER stayed at. I still fume when I think how bad they treated us. 1. No working fan in bathroom so entire room always had a horrible damp feeling to it, when we asked for it to be fixed it was like we had told them we... More 

Was this review helpful? Yes 4
england
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 1, 2011

Our flight into Hanoi was delayed for 2 and half hours but the prearranged collection by the hotel at the airport was still there which was a great relief.The hotel is in a great location in the Old Quarter and a nice walk to the Lake.Our room had Wi-Fi,shower was excellent,bed nice and comfortable,no noise at night.We arranged a trip... More 

Was this review helpful? Yes 2
New Westminster, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 21, 2011

We arrived late afternoon to a busy 'hole in the wall'. The staff were friendly and offered a coffee while we checked in. The place looked clean enough for the cost. Once we had lugged our packs up several flights of stairs ( rounding the matresses leaning up against the walls) we came back to the reception to get a... More 

Was this review helpful? Yes 1
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