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Novotel Ha Long Bay

Certificate of Excellence
Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
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Novotel Ha Long Bay
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531 Reviews from our TripAdvisor Community

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Traveler rating
    185
    241
    85
    13
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (531)
  • Mar-May only
    (132)
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    (127)
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  • Dec-Feb only
    (143)
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Graz, Austria
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel itself is one of the few western standard hotels in Ha Long City. It is clean but nothing special. The staff there is NOT helpful at all and only tries to sell you prepaid tours even though you can easily take a public tourist boat to visit Ha Long Bay. The food and service is not good but... More 

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear 1983paul Thank you for choosing Novotel Ha Long Bay as your accommodation in Ha Long and we very much appreciate you taking time to share your experience with us. Please allow me to express apologize on service of our staffs by only providing private Ha Long bay tour to you. As you mentioned on the review, there is Public... More 

Perth, Australia
5 of 5 stars Reviewed 1 week ago NEW

I stayed with my family at Novotel Ha Long and I was so impreseed with their service and product. Unfortunately, our trip did not go well due to bad weather so, we had to stay here. All surrounded area was flooded and no car was picked up us until management of Novotel fixed problem. We were supposed to go with... More 

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear JaydenLenaMoM Thank you for taking time to share your stay experience with us. We are delighted to hear your compliment on our services and products during your stay. Also your kind feedback on our management team who arranged the transportation service for you, and front office team will be shared with all of our team members which will serve... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a lovely stay here for my birthday. The room was very clean and the pool too. However, we expected a little more from the staff. They were reluctant to give glasses of water and with a 1l bottle being 5x more expensive than anywhere I have seen in my life, this left is quite thirsty. The food was... More 

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Lesley S We very much appreciate you taking time to share your stay experience with us. First of all, thank you for choosing Novotel Ha Long Bay as your accommodation in Ha Long and spending your birthday with us. According to your comment on VAT and service charge on top of the price written at the menu, if our... More 

Saint Sauveur des Monts, Canada
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We arrived one day ahead of our booking date, the day typhoon Kujira stroke Vietnam. The front desk proposed me a room at rate 70% higher than the one I booked. Well, where else could I go with my wife, 2 kids and 6 suitcases in a typhoon? I felt like hostage. Then I checked on the Novotel website, the... More 

Was this review helpful? Yes 2
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear 244erict We very much appreciate you taking the time to provide us your feedback on recent stay with us. First of all, please allow me to express sincere apologize on any inconvenience you experienced during your stay. According to the remarks on price of room, concierge issue, wifi problem and the making the room have been noted to the... More 

Montevideo, Uruguay
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Novotel is a nice and clean hotel but needs a bit of improvement. Service was good, breakfast was good with buffet style. Swimming pool was good and i think in general is a good 4 star hotel and it is what it is rated. Location is quite nice. I think it is missing a more cozy bar. WiFi worked pretty... More 

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Urufran Thank you for taking time to share your stay experience with us. We are delighted to read your compliments on cleanliness of room and hotel, overall service from our staffs, breakfast buffet, outdoor swimming pool and the wireless internet connection. Your kind compliments will be shared with our team members which will serve as an encouragement for them... More 

Hanoi, Vietnam
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall, I had a wonderful trip here in Novotel Ha Long Bay. Everything was amazing. It would have been better if 2 of the following had been met: (1) comb be provided in the bathroom kit. (2) more breakfast selection be present. Nonetheless, these didn't affect much of my trip. Thus, good thumb is definitely for this experience.

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear seobiekun Thank you for choosing Novotel Ha Long Bay as your accommodation in Ha Long. We are glad to hear that you really enjoyed your stay with us and satisfied with overall provided services from our staffs. Your kind feedback on bathroom amenities and breakfast selection have been shared with the concerning department to maintain the quality of products... More 

Can Tho, Vietnam
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is located near the main tourist boat terminal. Breakfast contents are good level. Breads quality is so so(breads of Novotel Saigon are better actually). Facilities are O.K. We can enjoy swimming pool as well.

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear vytakeo Thank you for taking time to share your experience with us. I am delighted to read that you have truly enjoyed your days at our swimming pool and the Square restaurant and were satisfied with the overall provided services. At Novotel, our mission is to ensure guests’ satisfaction, hence we constantly look for ways on how we can... More 

Warsaw, Poland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really liked this hotel. Hotel is big, children friendly, but very quiet. Rooms are very nice with wooden floors. Marble barhrooms in chinesestyle looking Halong Bay. Location is good, not a long way from Tourist Wharf.

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Alicja A Thank you for choosing Novotel Ha Long Bay as your accommodation in Ha Long. I am glad to hear that you were satisfied with overall service and products during your stay. Your valuable comment will be shared with the teams to keep on providing quality service and products to all of our guests. We very much appreciate... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Came here for more comfort and were not disappointed! Had a beautiful room with a great view! Very friendly personnel and luxurious experience with the infinity pool. This hotel was definitely the most comfortable hotel that we visited in the whole of vietnam and had a gigantic breakfast buffet which was unfortunately not included in the price!!

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Dries V It is a great pleasure for our hotel to have been given a chance to accommodate you recently. We are delighted to read that you felt comfortable from the room with the view of Ha Long Bay and professional service from our staff. I will pass on your kind words to my teams which will serve as... More 

Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had the Superior Room that has private balcony with Halong Bay view, very beautiful room I must say! The room is super spacious, very clean, and very modern design. The staff who checked us in is very professional and understanding, she did allocate us at the same floor and room near to each other which we requested earlier during... More 

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear GlobeTrekkie007 We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is a great pleasure for our hotel to have been given a chance to accommodate you recently. Your kind feedback on cleanness of room, attentive staffs and overall service and products will surely share with all the departments. This absolutely serves as... More 

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