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Novotel Ha Long Bay

Certificate of Excellence
Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
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Best prices for: 1 room 1 guest
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Novotel Ha Long Bay
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Novotel Ha Long Bay
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509 reviews from our community

Traveler rating
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    80
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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Long Island, New York
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My Husband and I just got back from a fabulous trip we stayed at Novotel Ha long Bay it was a beautiful hotel great location right across from beautiful Ha long Bay and a new beach that had just opened when we were there... a large beach with stunning views of the bay a concession stand you can buy a... More 

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Cao Lanh, Vietnam
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had stayed here for 3 nights and we enjoyed our room, the whole hotel and all of the staff. They were so friendly. Once when we came in, they got us 2 drinks like an invitaion. The reception desk was helpful, and quick. They quicly checked-in for us and took us to our room. The room was awsome, large,... More 

Was this review helpful? Yes 3
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear PiMa122 We very much appreciate your comments regarding your stay at Novotel Ha Long Bay. I am glad to read that you were satisfied with our services, tour and the swimming pool. I will pass on your kind words to the teams which will serve as an encouragement to all of them to keep on providing high standard of... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Food was just okay quality, nothing special. The prices are incredibly expensive. The price of a bottle of water is more than a johnnie walker black. Not sure how they figured that one out. The service is great and because there are virtually no restaurants in Halong we are here twice...

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Frances Z Thank you for sharing your feedback from your recent stay with Novotel Ha Long Bay. We are sorry to hear that your dinning experience did not meet your expectation. Please kindly be informed that the price for bottle of mineral water is not expensive as hard liquor, but sparkling water is more expensive than mineral water. If you... More 

Taipei, Taiwan
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

1. there are several little shops around hotel. you can buy some souvenirs. and the price is ok, through. 2. You can order other free coffee (cappuccino, ...) when dining the breakfast. 3. wifi is good in room and lobby. 4. Post card service is poor: 2 months past, my friends and I still don't get any postcards. But I... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Reter091 Thank you taking time to give us your experience at Novotel Ha Long Bay. I am glad to hear that your stay was enjoyable and pleasant as you expected. According to your postcard, kindly inform you that everyday when we receive postcards from our guests, we send them through post office. We are sorry to hear that you... More 

Surrey, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Really enjoyed this hotel. it has a Foosball table where we played many games. I can't say much about the amenities as we only stayed two days. We were up early and out taking in the bay so we were not in the hotel much. The breakfast buffet was first class! The room was very luxurious. I would highly recommend

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Craig W Thank you for sharing your feedback from your recent stay with us and we very much appreciate your comment. We are delighted to read that your have truly enjoyed your days at our room, restaurant and the lobby lounge and were satisfied with the overall provided services. Also thank you for your endorsement and for mentioning you... More 

Newcastle
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 19, 2015

The Novotel Ha Long Bay is a stylish hotel right by the seafront, but sadly due to building works at the moment you can't actually get to the beach, not that this is the fault of the Novotel. The staff are very attentive and pleasant. The room I was given was large and comfortable with a partial sea view. There... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Tokyojimmy Thank you for choosing Novotel Ha Long Bay for your stay in Ha Long and taking time to give us your stay experience. I am truly please to hear that you have very much enjoyed out room, dinner and breakfast at our restaurant and the drinks at lobby lounge. Your kind compliments on overall service and products are... More 

Top Contributor
153 reviews 153 reviews
41 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed April 13, 2015

It's one of the nicest hotel in halong bay. We stayed 3 nights. I book a suite which cater to a bedroom and living hall and another small room. I also book a normal room. Both room have the sea view and the bridge. Very nice hotel and goid breakfast spread. Pool at ground floor facing the sea. Walking distance... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Momotei It was a real pleasure reading such positive a feedback as yours and we thank you for that. I am delighted to read your compliment on our room, breakfast buffet at our restaurant and overall service from our staff. I will share your comments with our team for us to keep up with the good work. Thank you... More 

Singapore
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 12, 2015 via mobile

Stayed for 4 nights in this hotel. The staff were fantastic and couldn't do enough for us. Very comfortable rooms as well and great food. Brilliant value for money. Used the spa as well and book a boat trip through the hotel which was ideal with young kids - just 4 hours and a brilliant guide, C. The only drawback... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear ChrisWalder We very much appreciate your comment on your recent stay with us. I am delighted to read that you have truly enjoyed your days at our hotel and were satisfied with the overall provided services. Your kind compliment on our service and product will be shared with our departments that will serve as an encouragement to all of... More 

Yorkshire
Top Contributor
68 reviews 68 reviews
65 hotel reviews
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed April 11, 2015

This is a standard Novotel and the rooms were comfortable, with balconies, some overlooking the bay. We didn't use the pool but it looked inviting. We ate the buffet in the evening, which had a good range of food and also had a drink in the bar, I did think the prices were very expensive compared with elsewhere in Vietnam.... More 

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear traveller55 Thank you for spending time to share your stay experience with us. We are sorry to hear that your breakfast experience did not meet your expectation and please accept my sincere apologize. Based on your kind comment I will share with our Food and Beverage Department to pay more attention on caring our guests during the busy time... More 

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Amenities