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All 52 Halong Bay hotels

Novotel Ha Long Bay

4.0 of 5 Hotel   |   Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
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Novotel Ha Long Bay
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Ranked #2 of 52 hotels in Halong Bay
A recent review
5 of 5 stars reviewed 4 days ago
edison_nguyen17 Hanoi, Vietnam
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417 people have reviewed this hotel

Traveler rating
    148
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    67
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Taoyuan, Taiwan
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

From your balcony of your room, you can see the beautiful, stunning view from one of the new world seven wonders--Ha Long Bay. The service may not yet be to meet world's standard but the view is certainly priceless. In a very short walking distance, you can reach the bay. The variety of the foods is not very wide compared... More

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Sally L Thank you for choosing Novotel Ha Long Bay as your accommodation for Ha Long Bay trip. I am glad to read your comment on our room, and the food you had in our restaurant. Regarding your point on variety of food will be shared with our Food and Beverage department to improve selection of food for next... More

Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Staff are extremely helpful and professional! Everything was arranged as per my request, and it was to perfection. Definitely worth every cents spent with Novotel and our only choice for hotel if back to Halong Bay again.

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear holmiumz We very much appreciate your comment regarding your stay at the Novotel Ha Long Bay. I am glad to hear your compliment on friendliness and kindness of our staffs. Your comment will be shared with all departments which serve as an encouragement and enhancement to serve our guests in better ways. Thank you for taking time to share... More

Moira, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Probably the best hotel in Halong. We had Superior rooms on one of the top floors. With the curtains open you have one of the best views in the world which you can view from your bed! Very nice Asian chain hotel (Good Hotels in Asia are usually much better than Europe / US). Lots of marble / brass etc... More

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear David M Thank you for taking time to give us your experience at the Novotel Ha Long Bay. We are glad to hear that your stay was enjoyable and pleasant with the room and the service from staffs. Regarding price for food, we spend a lot of time and effort to ensure that we meet the quality of service... More

Taunton, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It is such a shame that such a lovely hotel has such poor service. Hardly any of the staff speak English or even try. Lovely poor but on 8 sun beds and no towels when I got to the poor at 5pm. I ordered room service which was quick, a bit expensive but not too bad, however it was cold... More

Was this review helpful? Yes 2
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Vicky E We sincerely appreciate you taking the time to provide us your feedback. I am sorry that your experience did not meet your expectation; please allow me to express my sincere apologies. By hotel policy, we ask our guests to guarantee upon check-in for any incidental charge by cash or credit card. Upon your group’s check-in, our front... More

Hayling Island, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Lovely hotel, excellent food, friendly staff and a good location near the beach. I would have preferred a softer mattress, (although this is a matter of choice) and a sheet and blanket instead of a duvet; (this is the tropics after all!)

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear David E Thank you for your kind feedback regarding your stay with us. It is a pleasure to read that you were satisfied with the food from restaurant and the friendliness of staffs. Also thank you for your advice on softness of mattress and the set up of bed. I will share your feedback with the concerning department. We... More

Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for one night, it was amazing!! Very good service. The food was excellent, especially breakfast - such a range and everything was fresh. I had to go to the pharmacy, and they ordered our taxi, he waited while we were there and took us back to the hotel, was also very cheap. The pool was incredible, and... More

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Jellyam It is a great pleasure for our hotel to have been given a change to accommodate you recently. I am delighted to read your comment that your stay experience did meet your expectation on services and products. Thank you also for pointing out that you have very much enjoyed our Breakfast buffet, swimming pool as well as the... More

New York, New York, United States
Contributor
17 reviews 17 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 4 weeks ago

It's one of the most expensive hotels in halong bay, the surrounding area is awful, dirty , tons of people trying to sell us junk. The hotel lobby was packed with your buses full of people, the girl who checked us in barely spoke enough English to complete transaction, yes I realize this is Vietnam but this is a major... More

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear BDM482150 Thank you for taking time to give us your experience at the Novotel Ha Long Bay. We sincerely regret not having been able to fulfill your expectations this time with the cleanness of room, communication barrier, and the breakfast you had in our Square restaurant. Your remarks have been carefully noted on board and we can assure you... More

Contributor
14 reviews 14 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 27, 2014

Have enjoyed the location, it has an amazing view. The food is amazing, particularly enjoyed the restaurant side ;0) good customer service, everyone is professional. Loved my room, especially the bathtub 🛁

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Tunde S Thank you for sharing feedback regarding your recent stay with us. We are happy to hear that we fulfilled your satisfaction during your stay. All your remarks on our restaurant, customer service from our staffs and the room condition will be shared with our staffs that will serve as encouragement to provide better services to all of... More

Hong Kong, China
Top Contributor
65 reviews 65 reviews
61 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 26, 2014

The Novotel offers a pleasant place to stay, lounge and relax during a visit to Halong Bay. It has a nice pool and an outdoor terrace that connect directly to the entry lounge, restaurant and check-in areas, inviting the guest to while away some time. The room was very clean, had dark wood floors, and everything worked well. Internet was... More

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear arjaydobleyoo We very much appreciate your comment regarding your stay at the Novotel Ha Long bay. I am delighted to read that you have truly enjoyed your day at our swimming pool, room and the restaurant and were satisfied with the overall provided services. Your remark on selection of fruits on breakfast buffet will be kindly share with Food... More

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Additional Information about Novotel Ha Long Bay

Address: Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Location: Vietnam > Quang Ninh Province > Halong Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Ha Long Bay 4*
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Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay

284 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Spa Hotel in Halong Bay #2 Luxury Hotel in Halong Bay #2 Top resorts Hotel in Halong Bay
Hotel Class
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 
Number of rooms
225

Questions & Answers

Questions? Get answers from Novotel Ha Long Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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