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Novotel Ha Long Bay

4.0 of 5 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
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Novotel Ha Long Bay
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Novotel Ha Long Bay
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457 reviews from our community

Traveler rating
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    208
    73
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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  • English first
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  • All months
    (457)
  • Mar-May only
    (103)
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    (105)
  • Sep-Nov only
    (129)
  • Dec-Feb only
    (120)
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Solihull, United Kingdom
Top Contributor
275 reviews 275 reviews
40 hotel reviews
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Welcomed with refreshing cold lemon grass and lime tea by friendly reception staff. Lovely very trendy bedroom, queen size bed, very good air-con, huge shower. The lighting in the bedroom is poor, making it difficult to read in bed. The main downside is that the rooms are poorly soundproofed; next door's taps, shower and toilet were very intrusive.. Food was... More 

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Vancouver, Canada
Top Contributor
89 reviews 89 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed one night in this relatively new high rise hotel. We had a room on the 16th Floor which was a basic room with the bathroom sliding doors opening into the bed area, which overlooked buildings instead of Ha Long Bay, which would have been desirable. It appeared to be catering strictly to Asians with mainly Asian items on... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear 47woodenshoes Thank you for sharing your stay experience with us regarding you stay at Novotel Ha Long Bay. I am sorry to hear that your breakfast and dinner buffet experience did not meet your expectation. Your feedback on the variety of options for breakfast and dinner buffet has been carefully noted by our Director of Food & Beverage and... More 

Aberdeen, United Kingdom
Top Contributor
147 reviews 147 reviews
32 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has very modern decor and is also modern in that the bedrooms are open plan with the bathroom , but sliding doors can close the bathroom off if desired. Bedrooms are beautifully decorated ,are very clean, beds are comfy and rooms have free wifi,mini bar, tea & coffee making facilities,safe,A/C, TV, robe ,slippers and even a modern flat... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Brandylady Thank you for choosing Novotel ha Long Bay for your accommodation at Ha Long city. Your kind compliments on room condition and well equipped bathroom will be shared with our Housekeeping department which will serve as an encouragement to maintain high quality service to all of our guests. We very much appreciate your feedback on breakfast buffet and... More 

Los Angeles, California, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm not a fan of sleeping on boats, so we decided to book a hotel instead of an overnight junk ship cruise. The Novotel is one of the best hotel options in Halong Bay (with a beautiful view of the bay, too). The hotel staff was welcoming and went above and beyond to make our stay enjoyable. When we checked... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Allegra311 We very much appreciate your kind feedback regarding your stay at Novotel Ha Long Bay. I am delighted to read your compliment on our service provided from our staffs, both breakfast and dinner buffet and the cleanness of room. It is through feedback such as yours that we are able to maintain the quality of our products and... More 

Kyiv, Kyyivs'ka Oblast', Ukraine
Top Contributor
162 reviews 162 reviews
37 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Right choice for western tourist in Halong. My mistake was I reserved 5 nights in town, because most people rate the bay #1 destination and attraction in Vietnam. It maybe is, but nonetheless worth maximum two nights visit. I am very thankful to Novotel for making my stay not as boring as one can expect. Everything was very good and... More 

Was this review helpful? Yes 2
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Borys B Thank you for taking time to share your stay experience with us. I am glad to hear that your stay was enjoyable and met your expectation. I will pass on your kind words to our staffs which will serve as an encouragement to all of them to keep on providing high standard service to all of our... More 

Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed two nights here recently. We stayed here as we often get sea sick so didn't want to risk an overnight journey. We opted for a 6 hour day trip instead. The resorts gardens on the street side need some serious attention. Inside the resort we had no complaints. The room was well equipped and comfortable. The view was... More 

Was this review helpful? Yes 2
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear BushBandit77 Thank you for taking time to give us your experience at the Novotel Ha Long Bay. We are delighted to read that you have truly enjoyed your days at our restaurant and were satisfied with the overall provided services include room. Your kind comment on our garden is delivered to the concerning department to put more attention on... More 

London
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked to stay here for three nights at the end of our Vietnam trip and the plan was to see Halong Bay and have some time chilling out. After a long drive from Hanoi we arrived and realised that we may have made a mistake as there is very little to do here, it's like an underdeveloped, 70's British... More 

Was this review helpful? Yes 2
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Traveller0406 Thank you for your comment from your recent stay with us. I am glad to hear your compliments on cleanness of room, attentive staffs from bar and restaurant. Regarding your comment on refunding the amount for last night or transferring credit to another Accorhotel, kindly informed that since your booking was prepaid booking, as per sales terms and... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed for 5 nights on the 9th floor with an amazing view of the bay. I highly recommend that you pay a little extra for the bay view. The hotel is clean and the rooms are spacious and comfortable. The staff are very polite and friendly. We arrived late Sunday afternoon and struggled to find a restaurant that wasn't... More 

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Kellie T We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. First of all, thank you for staying with us for 5 nights and I am glad to hear that you were satisfied with our service and the room. Your kind words regarding the good service from our staffs, the breakfast at the... More 

Melbourne, Australia
Top Contributor
88 reviews 88 reviews
19 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed November 14, 2014

We were greeted with welcoming smiles by the Concierge and staff. Our room was beautifully decorated with modern facilities, complimentary coffee, tea and toiletries which were replaced daily and the bed was very comfortable. The hotel and our room was very clean. The hotel is close to everything we needed. The swimming pool was terrific as was the bar and... More 

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Kathy L Thank you for sharing your kind feedback regarding you stay on November with us. We are glad to hear that your stay experience was enjoyable and pleasant due to cleanness of room, nice swimming pool and the meal you enjoyed at ‘The Square’ restaurant. Your kind feedback especially the compliments on our restaurant will be share with... More 

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Additional Information about Novotel Ha Long Bay

Address: Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Location: Vietnam > Quang Ninh Province > Halong Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
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Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#2 Spa Hotel in Halong Bay
#2 Luxury Hotel in Halong Bay

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