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Novotel Ha Long Bay

4.0 of 5 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Best prices for: 1 room 1 guest
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Novotel Ha Long Bay
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Novotel Ha Long Bay
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472 reviews from our community

Traveler rating
    166
    217
    73
    11
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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  • Korean first
  • Norwegian first
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  • Russian first
  • Spanish first
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English first
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    (103)
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    (129)
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Pittsburgh, Pennsylvania
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Room was simple and clean. Overall a great place. Breakfast buffet was great. Very helpful staff. Great views of Ha Long Bay. Stayed here as part of a package for Avalon Waterways South East Package Tour and glad we did. This was a good choice.

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Senior Contributor
27 reviews 27 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

After wonderful cruise in the harbor, walk through caves we drove into the city. Have to say looks we worrisome wondering what we would do tonight, but checked in to Novotel and were greeted by warm staff with refreshing tea. Room is lovely with nice view. Bed is a bit hard. Great bar with nice wines, buffet looks great, off... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Patricia D Thank you for spending time to share your experience with us. Your compliment on great room, nice selection of wine at the bar and buffet at the Square restaurant will be shared with the concerning departments that will serve as an encouragement to all of our staffs to maintain the quality of service to all of our... More 

Sacramento, California
Contributor
13 reviews 13 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This is a 4 star hotel with beautiful furnishings. Our room has a great view of the bay. The bed is comfortable. The bathroom is spacious and modern. The breakfast buffet is quite nice. I had a 60 minute massage in a nice private room with its own shower. The spa is beautiful. The massage is very good, all for... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear m0nkeysee I would like to start by thanking you for your stay with us at Novotel Ha Long Bay and spending your time to share your stay experience. I am delighted to read that your overall experience and services from our staffs were enjoyable and pleasant. Your compliment on Spa experience will be shared with our Spa department to... More 

Moscow, Russia
Top Contributor
139 reviews 139 reviews
26 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Unlike some other Novotels this hotel felt more like a boutique hotel. Teak floors in the rooms and great buffet restaurant. The staff is mostly english speaking. The hotel features a spa with a gym - the massage was quite good

Was this review helpful? Yes 2
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear akonopl Thank you for spending time to share your feedback with us. I am glad to read that you were satisfied with our services and products from Restaurant, Spa and overall services. I will share your comments with our team for us to keep up with the good work. Thank you again for your feedback and we are looking... More 

Aylesbury, United Kingdom
Top Contributor
58 reviews 58 reviews
19 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Halong Bay is a port that has developer purely as an overnight stop for visitors to the bay. Consequently there is little atmosphere, no ancient town to see and a strange slightly unnerving atmosphere along the streets. The Novotel has the best view of all of the big named hotels here. The pool at the front has amazing sunset /sunrise... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear HR-7 It is always pleasure to receive feedback from the guest as yours. Thank you for your compliments on decoration of our bedroom and our dinner buffet selection. I will pass on your kind words to the teams which will serve as an encouragement to all of them to keep on providing high standard of services to all of... More 

Bucharest, Romania
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed one night in Novotel before out one night cruise. Having 2 small kids with us, we decided to have just one night cruise and to have the trip more relaxed we booked the night before at Novotel. It was a good decision. We made a morning tour in Hanoi and we left the city at noon. No hurry... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear dragos_ro It is a real pleasure reading such positive a feedback as yours and we thank you for that. It’s our pleasure to serve your family before going for cruise and glad to hear your compliment on overall service including well-equipped room, both dinner and breakfast buffet in our restaurant and the swimming pool. Rest assured that your compliments... More 

Fremantle, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hi all Our 2 day cruise in halong bay was called in with the rest of the fleet due to potential bad weather. This happens about once a month and our travel guide had booked for us a hotel the novotel. We arrived with a mass of similar strandees and the hotel was impressive at processing us rapidly. The rooms... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear LivarotSretdWA Thank you for your kind feedback on your stay with us. I am glad to hear your compliment on the actions from our staffs upon check in, the room and both dinner and breakfast buffet from our restaurant. Your valuable comment will be shared with the concerning departments which will serve as an encouragement to our staffs. The... More 

Singapore, Singapore
Contributor
18 reviews 18 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was very satisfied with my 1 night stay at the Novotel. It had a great decor, rooms that are very clean and was about 15 min walk from tourist wharf where you could take a day cruise. Good spread for breakfast. Has outdoor swimming pool but didn’t try as it was cold in winter!

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear William Q We very much appreciate you feedback regarding your stay with us. Your kind comment on cleanness of bedrooms and the breakfast buffet will be shared with our staffs and it will serve as an encouragement to all of us to maintain the quality of service to all of our guests. Thank you for sharing your feedback with... More 

palm desert, ca
Top Contributor
114 reviews 114 reviews
43 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 4 weeks ago

nice hotel. good location. bed was very hard though. good breakfast buffet. good dinner outstanding views from the rooms. pillows were good. noisy rooms too. but i wear earplugs so i dont mind. good pick

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear sgtwrench Thank you for sharing your feedback from from your recent stay with Novotel Ha Long Bay. I am delighted to hear that your stay experience was pleasant with great food selection at the Square restaurant and the cleanness of bedroom. Soundproof issue will be shared with the concerning department to prevent the future occurrence. We hope to welcome... More 

Solihull, United Kingdom
Top Contributor
306 reviews 306 reviews
42 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed December 21, 2014

Welcomed with refreshing cold lemon grass and lime tea by friendly reception staff. Lovely very trendy bedroom, queen size bed, very good air-con, huge shower. The lighting in the bedroom is poor, making it difficult to read in bed. The main downside is that the rooms are poorly soundproofed; next door's taps, shower and toilet were very intrusive.. Food was... More 

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear wendyanddavid536 Thank you for spending time to share your experience with us. I am glad to hear your compliment on friendliness of our staffs, well-equipped bedroom and the food you enjoyed in Square restaurant. Your comment on lighting in bedroom and the soundproof issue from the room will be shared with our Engineering department to find the solution and... More 

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Additional Information about Novotel Ha Long Bay

Address: Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Location: Vietnam > Quang Ninh Province > Halong Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
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Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#1 Casino Hotel in Halong Bay
#2 Luxury Hotel in Halong Bay
#2 Spa Hotel in Halong Bay

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