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Novotel Ha Long Bay

Certificate of Excellence
160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
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1 room 1 adult
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Novotel Ha Long Bay
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624 Reviews from our TripAdvisor Community

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Hendersonville, North Carolina
Level Contributor
203 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
2 of 5 stars Reviewed yesterday NEW

The public areas and guest rooms of this hotel are stylishly decorated, but all that flash masks a dysfunctional operation. In the guest rooms, the bath is separated from the sleeping area by sliding doors with light switches located in the foyer. Just try using the bathroom without disturbing someone who's trying to sleep! I like a firm mattress, but... More 

Helpful?
Thank LaurelParker
Delray Beach, Florida
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We checked into the Novotel as part of a SmarTours trip to Vietnam. At first glance it was lovely. The hotel is large and modern. The lobby area is quite attractive. The staff was welcoming. Our room was large and quiet. The bathroom was very high tech modern. However the shower tiles were discolored and appeared moldy. A simple treatment... More 

Helpful?
Thank Mima600
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Mima600 Thank you for staying with us and sharing your valuable feedback regarding your stay. According to your remarks on maintenance of bathroom tiles and dinner buffet experience have been shared with the concerning departments to make a prompt actions and we apologize for any inconvenience you might experienced during your stay. To end on a positive note, we... More 

Lincoln, United Kingdom
Level Contributor
118 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A typical Novotel hotel and the room whilst compact was adequate with a nice walkin shower. Meals were served anywhere in the public area and even then, due to the number of tour buses in, it was an absolute zoo both at dinner and for breakfast. Regrettably no other choice as so far away from a cafe or restaurant. The... More 

Helpful?
Thank LincolnBest
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear LincolnBest Thank you for taking time to share your stay experience with us. We are glad to hear that your stay was enjoyable and pleasant due to the cleanliness of the room and the outdoor swimming pool. Kindly rest assured that your comment will be shared with our teams to keep on maintaining the quality of service and products... More 

Anchorage, Alaska, United States
Level Contributor
244 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel reminds me of an aging hotel. The beds were uncomfortable. The breakfast buffet was so-so. One member of our group had mold in the bathroom and trash cans not emptied from the previous tenets. The accommodations were just alright.

Helpful?
Thank Dianne H
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Dianne H Thank you for taking time to share your kind feedback with us regarding your stay with us. With regards to the inconveniences you encountered with the service at the room and the restaurant, we regret the circumstances and please accept my sincere apology for this regard. Please rest assured that your concerns have been shared with related... More 

Bergen, Norway
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I hate it when the state of the accommodation has a negative impact on my vacation, which was the case with this hotel. The biggest issue was the fact that I didn't get much sleep during the 4 days we spent in Halong Bay. The beds were ridiculously hard. When we mentioned this we got some sort of thick blanket... More 

Helpful?
Thank talebo
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear talebo Thank you for staying with us and sharing your experience with us. First of all, please allow me to express our sincere apologize for any inconvenience you had experienced during your stay. According to your remarks on sound issue and the tour desk have been shared with the concerning department to rectify the situation and prevent recurrence in... More 

Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

You can spend a wonderful day in HalongBay taking a boat around the 1969 small island that dot the bay. Waters are calm and boat ride is fascinating. Stop at the caves and take a guided walk through them. Height is about 80 m. Novotel is a nice hotel located on the Main Street. Rooms are nice, restaurant is adequate.... More 

Helpful?
Thank K S
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear K S Thank you for choosing Novotel Ha Long Bay as choice of your accommodation in Ha Long. We are glad to hear that your stay was enjoyable and pleasant due to cleanliness of room and the general service provided from our staff. I will share your comment with our teams to keep on maintaining the quality of service... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I appreciate that the construction work is out of the hotel's control, but it is a shame for the hotel and the views from the rooms. It extends all the way along the front of Ha Long. To be fair, we knew about this before we arrived so we weren't surprised. That said, the hotel is nice enough, the rooms... More 

Helpful?
Thank Rid0786
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Rid0786 Thank you for choosing Novotel Ha Long Bay as your choice of accommodation in Ha Long for your special occasion as Honeymoon. I am glad to hear your kind compliments on our rooms, services from our staffs and the Ha Long cruise tour from our hotel. Your kind compliments will be shared with our team members especially to... More 

Singapore
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Went there on 2014 for company retreat and we held our annual D&D there. Very nice and luxury hotel, just right across the beach, the breakfast was awesome. My room overlooked the beach, chic modern design of the room with balcony and bathtub. Comfortable bed. Good service.

Helpful?
Thank happyjiin
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear happyjiin We very much appreciate your kind feedback on your stay with us on 2014. Your compliments on breakfast buffet, condition of room and the friendliness of our staffs have been shared with the team which will serve as an encouragement to all of us to keep on providing high quality service and products constantly. Thank you for taking... More 

Pretoria, South Africa
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were a group of people staying for a few days before embarking on a Ha Long Bay Cruise. There is little to do in Ha Long Bay unless you do a cruise. The hotel overlooks a building site. Rooms are spacious and clean. Food is of OK quality. Better food can be eaten at local restaurants.

Helpful?
Thank TonyaNeto
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear TonyaNeto Thank you for taking time to share your stay experience with us. We are glad to hear that your room and dining experience were enjoyable and pleasant. Kindly be informed that your feedback has been shared with our Food and Beverage department to keep on maintaining the quality of food to all of our guests. We look forward... More 

Perth, Australia
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

After a long ride coming in on road from Hanoi , it was a relief to checked into Novotel knowing the standard can be trusted and it did not disappoint...I was slightly disappointed to see there weren't bath tub in our room but the room next to our has it..nevertheless I enjoyed my stay there

Helpful?
Thank Jodie D
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Jodie E Thank you for sharing your stay experience with us with 100 score review. We are delighted to hear that the overall service and products provided from our team members met your expectation on brand name Novotel. Your kind feedback will be shared with our entire team which will serve as an encouragement to all of us to... More 

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