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All 52 Halong Bay hotels

Novotel Ha Long Bay

4.0 of 5 Hotel   |   Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
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Novotel Ha Long Bay
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Ranked #2 of 52 Hotels in Halong Bay
A recent review
5 of 5 stars reviewed 2 days ago
Viviane H Arlon
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428 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arlon
Top Contributor
99 reviews 99 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed for a 3 day week-end and must say that everything was perfect. The room is modern and well appointed , the bathroom has a nice overhead rain shower , the bed was comfortable. The buffet for breakfast and dinner had an amazing selection including BBQ choices. The staff is exceptionally attentive. I wanted brown bread and soy milk... More

Was this review helpful? Yes
Yangon (Rangoon), Myanmar
1 review
4 of 5 stars Reviewed 1 week ago

We had only one night stay in Novotel, Halong Bay but we have the great time. The hotel design is brilliant & Room facilities is comfortable, high quality. Especially we want to show our deepest thank to Mr. Vuong for accommodating our group in beautiful view room , welcoming fruit & Wine. So we can see the beautiful, stunning view... More

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Hanoi, Vietnam
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our bedrooms are comfortable, high quality. We selected buffet for dinner with some dishes very diverse poses, but the quantity and quality was great. Experience at the hotel make we were happy but wifi sometime is unable to connect.

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear phamchien We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. I am glad to hear that your stay was enjoyable and pleasant due to comfortable room, dinner buffet and the overall service. Everyday we are checking the wireless internet service to maintain the connectivity, however if you felt any inconvenience due to wifi... More

Auckland, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The most memorable aspect of this hotel was the view from my room - which I think all rooms share i.e. a magnificent Halong Bay vista - even despite the hazy weather when I was there. However there were other ticked boxes - the location, quality of the rooms and facilities, the swimming pool (albeit perhaps a little too warm)... More

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear WJN50 Thank you for taking time to give us your stay experience at the Novotel Ha Long Bay. I am delighted to hear your compliment on our room and facilities, the location of hotel and the service from our staffs. Regarding your comment on the English level of our staff will be shared with the departments to take additional... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is tired and a tad grotty. Lack of maintenance and attention to detail is the problem. No one wants to go down to the pool area and see used cotton buds, cigarette butts and band aids lying around. Further more a cloudy pool is not exactly inviting. The rooms are small but again a lack of maintenance shows... More

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear gabby3133 We sincerely appreciate you taking the time to provide us your feedback. First of all, we sincerely regret not having been able to fulfill your expectations this time with the maintenance of poolside area and the bathroom. Your remark on poolside area is delivered to Housekeeping department to put more attention on public area as well as guest... More

Montreal
Top Contributor
168 reviews 168 reviews
48 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night after a memorable, spectacular cruise through the limestone islands in Halong Bay. Our room had a beautiful view that prolonged the great feeling about this outstanding setting. The room was modernly furnished quite smartly, with ample space, very clean, with smart wood flooring. The bed was firm but comfortable; bathroom well appointed with a very functional shower.... More

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear thetraveldoc We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. First of all, thank you for taking time to share your feedback with us. I truly regret that your experience on our restaurant and the bar did not meet your expectation. Your remarks on quality of food in the restaurant and the coffee... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

it was a pleasent for us to stay in such excellent hotel with convenient location, good food, great service , friendly and helpfull staffs. The tour to the bay was amazing. We definitely will come back in the future time.

Was this review helpful? Yes 2
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear tina d We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. I am delighted to hear that your stay experience was pleasant because of our friendly and helpful staffs with great service. We really hoped your tour was also enjoyable. Thank you for your kind comment and we will look forward your return... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Novotel in Ha Long Bay is absolutely brilliant, even though it is quite expensive for a hotel in Vietnam. The hotel has all the facilities you would with great and hygienic rooms. The surrounding is a different story, the are a few good restaurant that only specialise in seafood, but overal a great place to relax for a day... More

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Vic K It is very happy that you enjoyed your stay and everything was satisfied. Thank you for your kind comment on our facilities and cleanness of room. Your feedback will be shared with our teams and will serve as an encouragement to all of us as we strive to continuously maintain the quality of our services. Thank you... More

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Additional Information about Novotel Ha Long Bay

Address: Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Location: Vietnam > Quang Ninh Province > Halong Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
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Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay

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