We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 52 Halong Bay hotels

Novotel Ha Long Bay

4.0 of 5 Hotel   |   Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Hotel amenities
Save Saved
You added Novotel Ha Long Bay to your Saves list
Novotel Ha Long Bay
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
82%
Ranked #2 of 52 hotels in Halong Bay
A recent review
3 of 5 stars reviewed 6 days ago
Vicky E Taunton, United Kingdom
  • Overview
  • Reviews (412)
  • Photos (280)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (71)
  • Location
  • More
Write a Review

412 people have reviewed this hotel

Traveler rating
    145
    186
    67
    9
    5
See reviews for
69
176
22
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Taunton, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

It is such a shame that such a lovely hotel has such poor service. Hardly any of the staff speak English or even try. Lovely poor but on 8 sun beds and no towels when I got to the poor at 5pm. I ordered room service which was quick, a bit expensive but not too bad, however it was cold... More

Was this review helpful? Yes 2
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Vicky E We sincerely appreciate you taking the time to provide us your feedback. I am sorry that your experience did not meet your expectation; please allow me to express my sincere apologies. By hotel policy, we ask our guests to guarantee upon check-in for any incidental charge by cash or credit card. Upon your group’s check-in, our front... More

Hayling Island, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Lovely hotel, excellent food, friendly staff and a good location near the beach. I would have preferred a softer mattress, (although this is a matter of choice) and a sheet and blanket instead of a duvet; (this is the tropics after all!)

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear David E Thank you for your kind feedback regarding your stay with us. It is a pleasure to read that you were satisfied with the food from restaurant and the friendliness of staffs. Also thank you for your advice on softness of mattress and the set up of bed. I will share your feedback with the concerning department. We... More

Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for one night, it was amazing!! Very good service. The food was excellent, especially breakfast - such a range and everything was fresh. I had to go to the pharmacy, and they ordered our taxi, he waited while we were there and took us back to the hotel, was also very cheap. The pool was incredible, and... More

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Jellyam It is a great pleasure for our hotel to have been given a change to accommodate you recently. I am delighted to read your comment that your stay experience did meet your expectation on services and products. Thank you also for pointing out that you have very much enjoyed our Breakfast buffet, swimming pool as well as the... More

New York, New York, United States
Contributor
15 reviews 15 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 3 weeks ago

It's one of the most expensive hotels in halong bay, the surrounding area is awful, dirty , tons of people trying to sell us junk. The hotel lobby was packed with your buses full of people, the girl who checked us in barely spoke enough English to complete transaction, yes I realize this is Vietnam but this is a major... More

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear BDM482150 Thank you for taking time to give us your experience at the Novotel Ha Long Bay. We sincerely regret not having been able to fulfill your expectations this time with the cleanness of room, communication barrier, and the breakfast you had in our Square restaurant. Your remarks have been carefully noted on board and we can assure you... More

Contributor
14 reviews 14 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have enjoyed the location, it has an amazing view. The food is amazing, particularly enjoyed the restaurant side ;0) good customer service, everyone is professional. Loved my room, especially the bathtub 🛁

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Tunde S Thank you for sharing feedback regarding your recent stay with us. We are happy to hear that we fulfilled your satisfaction during your stay. All your remarks on our restaurant, customer service from our staffs and the room condition will be shared with our staffs that will serve as encouragement to provide better services to all of... More

Hong Kong, China
Top Contributor
65 reviews 65 reviews
61 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Novotel offers a pleasant place to stay, lounge and relax during a visit to Halong Bay. It has a nice pool and an outdoor terrace that connect directly to the entry lounge, restaurant and check-in areas, inviting the guest to while away some time. The room was very clean, had dark wood floors, and everything worked well. Internet was... More

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear arjaydobleyoo We very much appreciate your comment regarding your stay at the Novotel Ha Long bay. I am delighted to read that you have truly enjoyed your day at our swimming pool, room and the restaurant and were satisfied with the overall provided services. Your remark on selection of fruits on breakfast buffet will be kindly share with Food... More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stay for a night before going for cruise. the rooms sound proof is not good . Can hear the next room talking clearly. The bathroom keep having water dripping sound every 2-mins. Breakfast was terrible . The soup for the chicken Pho has beef smell. The bakery also not nice. Will not choose this hotel the next time .

Was this review helpful? Yes 2
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear ytravel16 Thank you for sharing your staying experience with us. We sincerely regret not having been able to fulfill your expectations this time with the sound proof system in the room, water dripping problem from bathroom and the meal you enjoyed for breakfast. Regarding the room sound proof and water dripping problem, we have instructed our Engineering Department to... More

uk
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This brilliant hotel was just want we needed after the drive down from Hanio.Everything about the hotel was excellent.The room was outstanding with views out over the bay and also up the hills.The food was great and the service was in every respect outstanding. I thought the people who manned the front desk are probaly some of the best I,ve... More

Was this review helpful? Yes 2
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear ianmacUK It was a real pleasure reading such positive a feedback as yours and we thank you for that. I am delighted to read your comment on the room, food and the services from our staffs especially our front desk team. Your comment will be shared with all departments that serve as an encouragement to enhance our quality of... More

Edmonton, Canada
Top Contributor
207 reviews 207 reviews
49 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed July 11, 2014

The service was great. The room was great. The food was great. We only stayed one night but really enjoyed our stay. We did find it interesting that there was no tip jar, which is what we found at other properties in Vietnam. In this hotel, tipping is done after the service is provided. Money is left on the bed... More

Was this review helpful? Yes 4
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear woodmister Thank you for your comment from your recent stay with us. I am happy to read your feedback regarding the service, room and the food you enjoyed in Novotel Ha Long Bay. It is through positive feedback such as from you that our team is able to improve and enhance the guests experience and loyalty. We sincerely hope... More

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 24, 2014

We stayed at the Novotel Halong Bay for a few nights and really enjoyed our stay. The hotel is located on the front probably around a 15 minute walk fro the harbour where the boat tours depart from. The hotel has a really nice pool which is great to relax at. The food in the hotel was great with a... More

Was this review helpful? Yes 3
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Jeffrey_Leb0wski We sincerely appreciate you taking the time to provide us your feedback at trip advisor. Thank you also for pointing out that you very much enjoyed our swimming pool as well as the food selection at the breakfast buffet. I am truly pleased to heat that we have fulfilled and exceeded your expectations in terms of services. I... More

Owners: What's your side of the story?
If you own or manage Novotel Ha Long Bay, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Novotel Ha Long Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Ha Long Bay

Address: Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Location: Vietnam > Quang Ninh Province > Halong Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Ha Long Bay 4*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Orbitz, Expedia, Travelocity, Tingo, Priceline, Hotels.com, BookingOdigeoWL, ACCOR and Venere so you can book your Novotel Ha Long Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay

280 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (265)
Viewed
Room/suite (64)
Viewed
Pool/beach area (16)
Viewed
Bathroom (17)
Viewed
View from room (26)
Viewed
Hotel & grounds (42)
Viewed
Dining (24)
Viewed
Family/play areas (1)
Viewed
Other (75)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Room/suite (6)
Viewed
Dining (2)
Viewed
Hotel & grounds (3)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Halong Bay with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Luxury Hotel in Halong Bay #2 Spa Hotel in Halong Bay
Hotel Class
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 
Number of rooms
225

Questions & Answers

Questions? Get answers from Novotel Ha Long Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer