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Novotel Ha Long Bay

Certificate of Excellence
160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
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1 room 1 guest
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Novotel Ha Long Bay
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Novotel Ha Long Bay
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550 Reviews from our TripAdvisor Community

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Traveler rating
    195
    249
    86
    13
    7
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105
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
  • All months
    (550)
  • Mar-May only
    (132)
  • Jun-Aug only
    (146)
  • Sep-Nov only
    (129)
  • Dec-Feb only
    (143)
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Hanoi, Vietnam
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Sorry for a little late but I love this hotel. I have been here 3 times and will definitely comeback. This hotel has a beautiful beach view, nice swimming pool. I had very comfortable stays and enjoy all the hotel facilities. Staffs were very friendly and attentive. The seafood buffet were fancy and fresh. I will recommend this hotel to... More 

Was this review helpful? Yes
New Delhi, India
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is ideally located on the 'main' Halong Road. Its gives a perfect view of the world famous Halong Bay and is also close to all the city attractions. The service and the amenities of the hotel are of a typical Novotel property.

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear nitin_gup Thank you for choosing Novotel Ha Long Bay as your choice of accommodation in Ha Long. We are glad to hear that your stay was enjoyable and pleasant with the service and product provided. We will keep on providing the better quality of service which overcome the typical Novotel property to all of our guests. We very much... More 

Hanoi, Vietnam
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great service, beautiful rooms. We were upgraded to the top floor which had an adorable balcony overlooking the bay. Everyone was very friendly. Location right in the middle of everything. We will come back in the next month

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Tony N Thank you for taking time to share your stay experience with us. We are delighted to hear that your stay was enjoyable and pleasant with the condition of room, and attentiveness of our staffs. Your kind feedback will serve as an encouragement to all of our team members to keep on providing high quality of service, and... More 

Makassar, Indonesia
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is new and very fresh; the location is great, all the seafood around Ha Long is just a walking distance to this place. If you get a room with a bay view, you'll enjoy a great scenery from your balcony, especially around 5PM-6PM. The breakfast was okay, the food quality was also okay, nothing really special from the... More 

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Alvin A Thank you for staying with us and share your stay experience. We are glad to hear that your stay was enjoyable and pleasant with great location in Ha Long Bay. As you mentioned on your feedback, we will keep on maintaining the facilities and building as clean as possible to provide same feeling as you had to... More 

New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

the place is good. all thing look beautiful. but we can not see the beach. there are so far to walk to beach. the food is quite good and the service also good but quite expensive. be safe when you want to go out

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Ana S Thank you for taking time to share your stay experience with us. We are glad to hear that your overall stay experience was pleasant and enjoyable with the service and products provided from our staffs. I will your comment especially on cleanliness of hotel with our teams to keep on providing high quality of service to our... More 

Cairo, Egypt
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Brilliant hotel.. Amazing rooms.. Delicious food and they have a good selection of western menu options.. But I am writing this review mostly to express my awe with their travel agency.. They organised a boat trip for us for the boulders and our guide: Si was brilliant.. Everything was perfect.. The tour included everything and Si further helped me organise... More 

Was this review helpful? Yes 2
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear DivineVee Thank you for choosing Novotel Ha Long Bay as your choice of accommodation in Ha Long Bay. I am delighted to read your comment on room, dining experience and the Ha Long Bay cruise experience. Your kind compliments on the tour guide will be shared with him which will encourage him to keep on providing high quality of... More 

Hanoi, Vietnam
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay at Novotel Ha Long Bay. The staff are very friendly, helpful and always smiling. Checkin and checkout were fast. We really likes our room facing the bay. It's easy to arrange transportation at the tour desk.

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Hanah 0 Thank you for your kind feedback on your recent stay with us. We very much appreciate your comment on attentiveness of our staffs, condition of room and the additional service you have experienced. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction. Your valuable comment will... More 

Patna, India
Level Contributor
114 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

OK, I erred in my planning and left us with only two nights to 1) reach Hanoi from southern VN and 2) to get back to Hanoi for an early flight our of Hanoi. We really wanted to see Ha Long Bay. Through email, we were able to arrange with the hotel for taxi pick up at the airport and... More 

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear fozjon Thank you for taking time to share your stay experience with us. We are glad to hear that from the beginning of your journey to Ha Long Bay to the end, you have enjoyed the view from the room and the tour service arranged by hotel. Regarding you feedback on wifi system and egg station during breakfast buffet... More 

Brisbane, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We needed a hotel room quick after our cruise on Ha Long Bay was cancelled due to weather. The Novotel soon turned our sad frown upside down. The rooms were fantastic. We were on the bay side with balcony. Great infinity pool with swim up bar, and good choice of restaurants inside the hotel. Buffet breakfast was awesome. Tour desk... More 

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Craig M We very much appreciate you taking time to share your stay experience with Novotel Ha Long Bay. I am truly pleased to read that by staying our hotel changed your sad mood upside down. We are glad to read your compliments on room, outdoor swimming pool, dining experience and the service from our staffs. I certainly appreciate... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I will come back next time. The room is big and new morden with funiture. Staff is friendly and smile Position of hotel is comfotable for tour with friend ànd or family. Price is acceptable. Now it is easy to moving from Hanoi capital to Ha long Bay by car, train. I like foods the special is vietnam seafood

Was this review helpful? Yes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Le Trong N Thank you for sharing your feedback on your stay with Novotel Ha Long Bay. We are glad to hear that you have truly enjoyed your stay with us and your kind compliments will be shared with all of our teams which will serve as an encouragement to all our teams to keep on providing high standard... More 

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