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All 52 Halong Bay hotels

Novotel Ha Long Bay

4.0 of 5 Hotel   |   Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
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Novotel Ha Long Bay
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Ranked #2 of 52 Hotels in Halong Bay
A recent review
4 of 5 stars reviewed yesterday
Empjuh Germany
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436 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Germany
Contributor
20 reviews 20 reviews
7 hotel reviews
4 of 5 stars Reviewed yesterday NEW

The hotel is quite nice, the people are friendly, the rooms are large and clean and have a great view over the bay. The prices for food, drinks and tours are way too high. The pool is very nice and is a nice place to relax. For breakfast there is a buffet with a lot of diversity, warm plates, cold... More

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Singapore, Singapore
1 review
4 of 5 stars Reviewed yesterday NEW

We stayed at the Novotel La Long Bay for two nights. The hotel was conveniently located. The room was well equipped, spacious and clean, with a good view of the sea. The staff were very professional and helpful.

Review collected in partnership with Accorhotels.com

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Pennsylvania
Top Contributor
286 reviews 286 reviews
128 hotel reviews
411 helpful votes 411 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My spouse and I spent one night at the Novotel Halong Bay in late March 2014 prior to boarding a cruise. Parent company Accor owns the Novotel brand, and we booked our room on-line using their website. Accor has some excellent promotions, and by pre-paying our room rate (which was then non-cancellable), we saved 40%. Because we knew that the... More

Was this review helpful? Yes 1
Margate, United Kingdom
Top Contributor
50 reviews 50 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night, very good dinner but breakfast was chaotic, it may just be I had the wrong day but breakfast was full to overflowing and they could not cope but a good choice but as I said it all went very fast.

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Richard T Thank you for sharing your experience with us on Tripadvisor. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my apology. We strive to provide pleasant atmosphere to all of our guests; therefore your feedback is important to us. To end on a positive note, I am glad to... More

tipperary
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed 1 night after our cruise in the bay. Very well decorated, good friendly staff, biggest breakfast buffet i've ever seen and very good quality, great pool, fine rooms with huge bathroom, a short taxi ride into central ha long. My wife, son his girlfriend and myself all had massages which were top class. We would all highly recomend this... More

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear premierman Thank you for choosing Novotel Ha Long Bay for your stay in Ha Long. Regarding your kind comment on friendly staff, breakfast buffet, good quality of pool, well-decorated room and spa service will be shared with the departments. We are happy that you had a great stay experience and you would like to recommend our hotel to others.... More

Arlon
Top Contributor
100 reviews 100 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed for a 3 day week-end and must say that everything was perfect. The room is modern and well appointed , the bathroom has a nice overhead rain shower , the bed was comfortable. The buffet for breakfast and dinner had an amazing selection including BBQ choices. The staff is exceptionally attentive. I wanted brown bread and soy milk... More

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Vivianne H Thank you for sharing your kind feedback with us on Tripadvisor. I am glad to hear that your stay was perfect with room, both breakfast and dinner buffet, and the friendliness and availability of our staffs. Your kind comment on spa service and buffet service will be shared with each department which will serve as an encouragement... More

Yangon (Rangoon), Myanmar
1 review
4 of 5 stars Reviewed 4 weeks ago

We had only one night stay in Novotel, Halong Bay but we have the great time. The hotel design is brilliant & Room facilities is comfortable, high quality. Especially we want to show our deepest thank to Mr. Vuong for accommodating our group in beautiful view room , welcoming fruit & Wine. So we can see the beautiful, stunning view... More

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Hanoi, Vietnam
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 15, 2014

Our bedrooms are comfortable, high quality. We selected buffet for dinner with some dishes very diverse poses, but the quantity and quality was great. Experience at the hotel make we were happy but wifi sometime is unable to connect.

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear phamchien We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. I am glad to hear that your stay was enjoyable and pleasant due to comfortable room, dinner buffet and the overall service. Everyday we are checking the wireless internet service to maintain the connectivity, however if you felt any inconvenience due to wifi... More

Auckland, New Zealand
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 14, 2014

The most memorable aspect of this hotel was the view from my room - which I think all rooms share i.e. a magnificent Halong Bay vista - even despite the hazy weather when I was there. However there were other ticked boxes - the location, quality of the rooms and facilities, the swimming pool (albeit perhaps a little too warm)... More

Was this review helpful? Yes 1
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear WJN50 Thank you for taking time to give us your stay experience at the Novotel Ha Long Bay. I am delighted to hear your compliment on our room and facilities, the location of hotel and the service from our staffs. Regarding your comment on the English level of our staff will be shared with the departments to take additional... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 14, 2014

This hotel is tired and a tad grotty. Lack of maintenance and attention to detail is the problem. No one wants to go down to the pool area and see used cotton buds, cigarette butts and band aids lying around. Further more a cloudy pool is not exactly inviting. The rooms are small but again a lack of maintenance shows... More

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear gabby3133 We sincerely appreciate you taking the time to provide us your feedback. First of all, we sincerely regret not having been able to fulfill your expectations this time with the maintenance of poolside area and the bathroom. Your remark on poolside area is delivered to Housekeeping department to put more attention on public area as well as guest... More

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Additional Information about Novotel Ha Long Bay

Address: Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Location: Vietnam > Quang Ninh Province > Halong Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
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Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay

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