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Novotel Ha Long Bay

Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
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Novotel Ha Long Bay
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Novotel Ha Long Bay
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498 reviews from our community

Traveler rating
    172
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    77
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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    (121)
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    (105)
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    (129)
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Stoke-on-Trent, United Kingdom
Top Contributor
51 reviews 51 reviews
43 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Novotel is situated close to the port and is therefore a glacé for the night after or before a days cruising in the bay. I suspect most people use the hotel just for 1 night, and there is something about the place that suggests that. Nothing is actually wrong with the hotel as such, but the staff seemed less... More 

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Bengaluru (Bangalore), India
Contributor
20 reviews 20 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is right next to ha long bay and you have the most beautiful view of the bay from some of the rooms. The glass bathrooms are intresting. I absolutely enjoyed my stay here, and its an absolute value for money

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Meownali Thank you for your kind comment on your recent stay with us. We are delighted to read that you have truly enjoyed your days at Novotel and were satisfied with the overall provided services. It is through feedback such as yours that we are able to maintain the quality of our services and product. We appreciate your feedback... More 

Boston, Massachusetts
Contributor
17 reviews 17 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a few nights coming from Hanoi and before getting on a Halong Bay Cruise. The hotel is OK but it is located in the Halong City suburb of Bai Chay that is a bit of a tourist ghetto. A number of other hotels close by but either than the dreary town of Bai Chay, not much to... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Boston-Photoman Thank you for spending time to share your stay experience with us. I am truly pleased to heat that we have fulfilled your expectation in terms of service and products. Kindly inform you that Novotel Ha Long Bay is in the center of tourism area as you mentioned and easy access to local city area as well as... More 

Dunstable, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Ha Long Bay features the off shore islands and is a popular choice for visitors from all nations, however there is not a lot to do there once the obligatory boat trip has been completed so this hotel is handy for the overnight stay prior to moving on. It has a good outside swimming pool, the rooms are comfortable with... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Deargeoff b Thank you for share your stay experience with us. We are glad to hear that you were satisfied with our outdoor swimming pool, comfortable room and the service from lobby lounge. Your comment will share with each department that will serve as an encouragement for them to serve better quality of service to our guests. Also, your comment... More 

Halong Bay, Vietnam
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The first impression is quite good, really nice decoration and the tasty welcoming tea. The room is quite impressive too but of course depend on the different type of room. The luxury room is quite spacious with a smartly designed bathroom which allow you to have a bay view while taking the shower. Good service and it is a hotel... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear DiscoverHaLong Thank you for spending time to share your experience with us. I am happy to read that you were satisfied with our rooms, services from our staffs and great view of Ha Long Bay. Your comment will be shared with all of our teams that will serve as an encouragement to us to maintain the quality of our... More 

Tokyo, Japan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

It was my second stay at a Novotel hotel (see Jakarta review) and it will be my last. First I would like to state that the Vietnamese staff were friendly and helpful. However they are really confined within the limits of greed which are the obvious dictates of the parent company. We booked 4 nights in an executive suite at... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Gary F We appreciate you to spend time to share your stay experience with us. First of all, please accept my sincere apologize for any inconvenience you may experienced concerning the wifi and breakfast during your stay with us. Your remarks on wifi and breakfast have been carefully noted and we can assure you that the necessary steps have been... More 

Nashville, Tn
Top Contributor
178 reviews 178 reviews
82 hotel reviews
200 helpful votes 200 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Novotel is a new hotel that is a good base from which to explore Ha Long Bay. The lobby and common areas are very smartly decorated. The rooms are on the smallish size but very comfortable. The bartender makes great mojitos and kept us entertained with his card tricks. The wifi was free but a little slow.

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Nashville1 Thank you for sharing your experience regarding your recent stay with us. I am happy to hear your kind compliments on our bartender who served you with great mojito and entertainment. Your comment will share with our Bar team that will definitely serve as an encouragement to provide high quality of product and service. We will keep maintain... More 

New South Wales, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Smart, clean, peaceful with full facilities (weather did not allow us to make use of lovely pool). Breakfast spread good. The great expresso coffee in Lobby Bar best we have found in Vietnam! Could be noisier at peak time.

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Allan G It was a real pleasure reading such positive a feedback as yours and we thank you for that. I am glad to read that you were satisfied with great selection of breakfast buffet and the coffee from Lobby Lounge. I will share your comments with our Food and Beverage team for us to keep up with the... More 

Windsor,Ontario,
Top Contributor
306 reviews 306 reviews
62 hotel reviews
165 helpful votes 165 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We found the room cramped--no desk or room to relax in the room. Shower was interesting as you can hang out the window if desired while showering. Did offer a welcome drink of ginger tea. Breakfast was plentiful. Staff, friendly--as one tends to expect in better Asian hotels (unlike some North American hotels where you tend to feel you are... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear NamutKwu Thank you for spending time to share your stay experience with us. I am glad to hear your compliments on services from our staffs and breakfast buffet at the Square Restaurant. Your kind compliment will share to our teams that will serve as an encouragement to all of us to keep on maintaining service and products to other... More 

Frankfurt, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms are spacious, clean and have nice view over the bay. The pool is very nice and has also quite a nice overview over the bay The food is very expensive compared to the rest of the country. In the city itself nothing is going on and it's commendable to stay here only for one night in order to... More 

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gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear dikkebultendph Thank you for sharing your feedback on your recent stay with us. I am glad to hear that you were satisfied with the size and view of the room. According to the price of food, being the first and only international hotel in Ha Long, we spend a lot of time and effort to ensure that our suppliers... More 

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