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All 630 Phuket hotels

Centara Grand West Sands Resort & Villas Phuket

5.0 of 5 Resort   |   65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
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Ranked #306 of 630 hotels in Phuket
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333 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

It is a perfect family resort, a blend of activity/relaxation and no it's not 5 stars, but the staff are really professional and friendly and it has everything you need. It is not in a developed area but there is anything you could want in or just out of the gates. We stayed in a 2 bedroom apt, called a... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear fiam973, Greetings from Centara Grand West Sands Resort & Villas Phuket Thank you for taking the time to share you experience, following you recent stay with us. I am glad to read that you and your family enjoyed the Deluxe Family room, Splash Jungle Water Park, Food and the Beach. In regards to entertainment, we outsourced our entertainers from... More

Geelong, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We recently stayed at the Centara Grand West in a 2 bedroom apartment, we only stayed for 1 night but we had a great time. On arrival check in was very easy and we were given a cool drink and towel which was lovely after having been travelling for around 16 hours. A staff member sat with us and went... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Candice1978, Greetings from Centara Grand West Sands Resort & Villas Phuket! Thank you very much for taking the time to send your feedback. I am glad to read that you have had a pleasant stay throughout your Holiday. It shows that we are following our philisophy and giving our guests the service they deserve and facilities to enjoy. Your... More

Columbia, South Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We chose this hotel for the water park to keep our kids entertained. Upon check-in, we all noticed the amount of flies in the reception. The 1st room we were given (Delux Family Residence) was on the 7th floor of building 9. It was very dirty and the AC failed 2 nights in a row. When we called to report... More

Was this review helpful? Yes 1
Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Let me start by saying this is NOT a five star hotel, not by a long shot. The lobby is more like a developers display unit, nothing like a 4 or 5 star hotel. Check in was not a smooth experience, our connecting room was not ready and we were told it would be an hour, no problem, except 2... More

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Debbie W, Greetings from Centara Grand West Sands Resort & Villas Phuket! Thank you for your feedback. I am sorry to read that you did not enjoy the Resort during your proposed vacation. I sincerely apologies for the delays in having your room upon arrival. On the good note i am glad to hear that your children's had a... More

Bangkok
Contributor
20 reviews 20 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The room is spacious for family. Room style look like service apartment than hotel. Water Park is fun but small. The location is far from everything.Difficult to find place to eat and also other attractions. What I dislike most is, each buildings are very far from each others.I have to spend time waiting for buggy to pick me up for... More

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Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Rada C, Greetings from Centara Grand West Sands Resort & Villas Phuket! Thank you for taking the time to send us your feedback on your recent stay with us. Our Resort is indeed a big place, as this have lots of advantages to it, such as our green garden, our fishing pond and lot of guests like the feel... More

Bangkok, Thailand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I and my family spent 2 nights here. Staff in general were pleasant and helpful. Mr.Gum (front staff) could find us a room even we came to the hotel early for check in.He provided prompt service when we had air-condition problem on the first day. Our kids enjoyed both Water Park and kids club. There are many kind of food... More

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Peerapong S, Greetings from Centara Grand West Sands Resort & Villas Phuket Thank you very much for your positive feedback following your recent stay with us. It is with great pleasure to know that we have meet your expectation and you and your family had a great time with us, specially the children's who enjoyed the Splash Jungle Water... More

Bangkok, Thailand
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

We were looking Forward to this place that is marketed as 5 star. It turned out to be huge and not beautiful at all. You loose a lot of time walking on those hot roads leading to the beach, or you try to call for a electric cart, which works at times and often not. The place remainded us of... More

Was this review helpful? Yes 2
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Peter Henri H, Greetings from Centara Grand West Sands Resort & Spa. Thank you for your feedback following your stay with us. The advantage of having the Resort 15 minutes away from the Airport has it advantage of not travelling more than one hour to the other Beach Resorts in Phuket and also guests save a significant amount on... More

Koege, Denmark
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a very pleasent stay at Centara Grand West Sands Resort. The area with the pools, restaurant, kidsclub and personal was absolutely fabolous! The personal was so kindly and serviceminded (something the russian turist could learn something of). Especially thanks to Poo in the reception and Mr. Yoon - you were great! The entertainment team "Carpe Diem" made our... More

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Katja J, Greetings from Centara Grand West Sands Resort & Villas Phuket! Thank you for feedback Katja J and for choosing us on your recent Holiday. I am happy to read that we have accomplished our mission as a team for making your holiday a success and enjoying our daily entertainments and Resort facilities. We hope to welcome you... More

Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is good for 2 things: the water theme park and the beach. Firstly, the water theme park: called Splash Jungle, it is not worth the admission on its own. It is a small park with one killer ride (for older kids) and the rest for little children (like large water playground and slide). There is also a lazy... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear alexiusp, Greetings from Centara Grand West Sands Resort & Villas Phuket! Thank you for your constructive feedbacks on your recent stay with us. I am glad to hear you enjoyed the Resort and specially the Water Park. Our priority is to offer all our guests a comfortable room, good service and authentic and quality food in our Restaurants. I... More

Newcastle, New South Wales, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

we booked specifically to go to water park, however the money we paid for a 5 star room was extremely disappointing. This is a massive resort and you need to go by small carts everywhere which you need to stand around in heat waiting for all the time. It is also very expensive for food, drinks, etc. and then to... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Kim M, Greetings from Centara Grand West Sands Resort & Villas Phuket! Thank you ever so much for sending your feedback to us. I am sorry to read that we did not meet your expectation during your stay with us. We indeed have a big premises which obviously lots of guests like and the feeling of being secluded from... More

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Additional Information about Centara Grand West Sands Resort & Villas Phuket

Also Known As:
West Sands Hotel Phuket
West Sands Hotel
Address: 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
Location: Thailand > Phuket
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#101 Top resorts Hotel in Phuket
#107 On the Beach Hotel in Phuket
#144 Luxury Hotel in Phuket
#306 Business Hotel in Phuket
#306 Spa Hotel in Phuket
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Centara Grand West Sands Resort & Villas Phuket 5*
Official Description (provided by the hotel):
Centara Grand West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket’s dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 
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