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Centara Grand West Sands Resort & Villas Phuket

5.0 of 5 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
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Centara Grand West Sands Resort & Villas Phuket
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Centara Grand West Sands Resort & Villas Phuket
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426 reviews from our community

Traveler rating
    149
    121
    72
    45
    39
See reviews for
251
65
5
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (426)
  • Mar-May only
    (113)
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    (113)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (91)
All months
1 review
4 of 5 stars Reviewed 6 days ago NEW

Has a great time at Centera. The rooms were good and the service great. Spent great time at the beach, Splash and kids club. Fishing was an unexpected pleasure for the kids as we caught 11 fishes in an hour under the patient guidance of Big. Tor is another staff who deserves a compliment for cheerful smiles and sincere interaction... More

Was this review helpful? Yes
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It was a memorable trip for my family of 4 (2 adults + 2 kids). Can you imagine that we actually make friend with someone(Alex) whom we do not know at all in a foreign land??? Here how the story goes..... We arrive in Centara Grand West Sands Resort & Villa on 17th Nov 2014. Had our 1st lunch at... More

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear say_poon, Warm Greeting from Centara Grand West Sands Resort & Villas Phuket! It's always great to read such a beautiful comment about us and thank you for taking the time to share your holiday experience. We are very happy that you family have enjoyed your stay and memorable trip in our resort. Pool event provided from our Animation Team... More

Adelaide, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

We spent here ten days. Resort is beautiful and Water park is amaizing. Staff is friendly, sometimes slow. We like Edson and June from surf bar, they are great. We had deluxe family residence, it´s nice and more then enough for familys. Our kids liked Kids disco and activities with CarpeDiem entertainers and we spend most of our time at... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Sandy F, Warm Greeting from Centara Grand West Sands Resort & Villas Phuket to Adelaide, Australia! Thank you very much Sandy, to shared your holiday experience with great reviews and complimenting us from our staffs service excellent provided. Big Surf that our new sport bar & restaurant concepts created special drink list by Edson and his team June for... More

Singapore
1 review
4 of 5 stars Reviewed 1 week ago

We had holidays at other resorts of similar concept but this is by far the most enjoyable. Besides the water park and other resort facilities, the entertainment team and activities at Centara Grand West Sands Resort & Villas Phuket made a difference to our stay. We forgo our plans for city tour, shows etc. after we started participating in the... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear KayYan, Sawasdee Krab! Warm Greeting from Centara Grand West Sands Resort & Villas Phuket to Singapore! Thank you for sharing your comments following your recent stay at our resort. It was a pleasure to read you are enjoyed with our facilities, room clean and spacious great entertainment team especially Alex and Tina. For buggy running around thank you for... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We have been so well looked after by all the staff here but I would like to make a special mention about "Elle" one of the "Guest Service Managers" who welcomed us into club every day and made sure we were well looked after from entering the club to leaving. Her excellent management skills certainly shone through. Centara West Sands... More

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Brocksmethurst, Thank you for staying with us at Centara Grand West Sands Resort & Villas Phuket and sharing your lovely reviews. I appreciate to read you had a nice holiday and enjoyed our service provided especially Khun Elle our Guest Service Manager to took good care of you. I hope we can welcome you back in the near future.... More

Phuket, Thailand
Contributor
18 reviews 18 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

It was a fabulous weekend in Mai khao beach. This centara located nearby the airport but it takes around 20 minutes by car. And not too far to get disturbing from airplane landing & flying process. Even we are in the room, it 's still noisy but not too bad because the room which we have stayed was very superb... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Smilzun, Sawasdee Krab! Thank you for your sharing your wonderful experienced in our resort with others and complimenting us with a great reviews. Since we have issued with our cleanliness and we addressed and rectify problems and improvement from our team. Your reviews was big praising to our room maid team for motivate day by day. Overall facilities and... More

Singapore River, Singapore
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice hotel with facility that is great for family! we stay in the penthhouse (3 families) as we have unlimited excess to the water theme park (splash jungle) beside it. They also have regular pool activities to keep you busy. The best part, it near to airport so you can avoid the jam in Phuket..

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Nicholas, Sawasdee Krab! Thank you for sharing your comments following your recent stay at our resort. It was a pleasure to read we are great for family hotel. if you read many reviews from others we are top of traveler choice because of our Animation Team provided a lot of fun game and activities around main pool especially your... More

Doha
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Lobby is too small to be 5 stars resorts. Lengthy checkin process even with prepaid reservation. Two bedroom suite come equipped with kitchen and appliances with comfortable in-room amenities. However decoration tend to be a bit below the "Grand" standard. Plus some item are not usable due to lack of maintenance. The room itself feels like service apartment. The main... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Tiger9p, Warm greeting from Centara Grand West Sands Resort & Villas Phuket to Doha! Thank you for sparing the time to share your experienced to others and complimenting us about staffs helpful and smiling service and more attentive.We are sorry to learn that you found several matters unsatisfactory and sincerely apologize for the inconvenience experienced. From your addressed about... More

Bangkok, Thailand
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I was invited to stay at Centara Grand West Sands Beach Resort & Villas Phuket, by a friend, I did not expect it to be as good as it was. I have stayed at many Resorts worldwide and this was certainly on of the best for its superb accommodation, close to the airport, wonderful facilities, a private beach, good food... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear edjhunt, It's always great to read such a beautiful comment about us and thank you for taking the time to share your holiday experience in our wonderful facilities hotel. We are happy to hear our product and service provided we met with your expectation, staffs very courteous, polite and always helpful. I will pass to our operation team for... More

Melbourne, Australia
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you are travelling as a family and want the kids to have a great time at a water park while you stay in a clean, well run, comfortable resort then this resort is highly recommended. Might not be everyone's cup of tea but we found the staff, the restaurants, the waterpark, the beach and the pools all great. We... More

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear BOOyah2013, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you for choosing our resort as your holiday destination. It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your wonderful feedback and highly recommend to others for our resort. We are glad to read your comments... More

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Additional Information about Centara Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
Location: Thailand > Phuket
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Centara Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 429
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Also Known As:
West Sands Hotel Phuket

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