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All 640 Phuket hotels

Centara Grand West Sands Resort & Villas Phuket

5.0 of 5 Resort   |   65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
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60%
Ranked #280 of 640 hotels in Phuket
A recent review
4 of 5 stars reviewed yesterday
sarah_whipp London, United Kingdom
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383 people have reviewed this hotel

Traveler rating
    124
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    68
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226
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Just spent 10 days at this hotel with my family. Yes the decor has seen better days but this in no way detracts from great staff who go out if their way to ensure you enjoy your holiday. We paid for a deluxe villa and were upgraded to a luxury beachside villa with some of the best sunsets I've ever... More

Was this review helpful? Yes
Thailand
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed yesterday NEW

I stayed 2 nights there with my family. We weren't allowed to check in to our room yet when we arrived because their IT system was broken and they couldn't check my booking. Front Desk staff I woke up with no water in my 2 bed rooms family suite for both 2 morning. When I walked to Front Desk (because... More

Was this review helpful? Yes
Beijing
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is a very good option for a family trip. I would reccommend to stay for a short period as there are not activities to do outside near the premises. The water park is nice and a lot of fun for the children. But after three days of going in the same slides they will be tired. The food... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Irisangel2013, Sawasdee Krab! Thank you for staying with us at Centara Grand West Sands Resort & Villas Phuket and sharing your lovely reviews. I am glad to hear our hotel suite for family destination and our Water Park was the place where have a lot of fun activities. I addressed on your comments for activities around and in our... More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The water park is reasonable size and nice. A lot of noise of the aircrafts while being outside, as the resort is right next to the airport. There is no activity outside the hotel in the area. We stayed 2 nights, which was enough. Overall, everything is nice and update, but rating definitely not above 4 star

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Shehryar Sheikh, Warm Greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you for choosing our resort as your holiday destination and sparing the time to share your value feedback. A lot of noise of the aircraft was your mentioned while being outside of course our location nothing much to do but most flight landing before 08.00... More

Kiryat Tivon, Israel
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

we stayes 4 nights and we have only good things to say great service great facilities great water park we stay at the Deluxe family residence and the room was wonderful the best breakfast we ate in Thailand the only problem is the location- the resort is far and pretty lonley but there is afree shuttle to patong so it... More

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear lironv2903, Sawasdee Krab! Greeting from Centara Grand West Sands Resort & Villas Phuket! We would like to thank you for sharing your great experience with others and complimenting our team member's hospitality. We are happy to learn you had a wonderful stay and enjoyed services and facilities overall included Splash Jungle Water Park. I hope we can welcome you... More

Perth, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just flown back to Australia, from West Sands Phuket. We had a fabulous week, made especially good by Anya and Alex who ran multiple activities for children and families. These are two multilingual, tertiary educated, energetic young adults who managed to include all the kids, as if they were extended family. They went out of their way to... More

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear AmandaandTam, Greetings from Centara Grand West Sands Resort & Villas Phuket! Thank you for choosing our resort as your holiday destination. Thank you for sparing the time to share your valuable feedback. I am glad to hear your family had a fabulous week in our resort especially animation team Anya and Alex provided an excellent Kid’s activities such as... More

Australian Capital Territory, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

About an hour drive north of Patong, just beside the airport ( in fact you can hear every plane arriving and watch every plane departing), this accommodation is good for families with children for a day or two, who enjoy free entry to the water park with slides and wave pool. This is a very large resort with many buildings... More

Was this review helpful? Yes 2
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Carla H, Warm greeting from Phuket to Australia! Thank you for sharing your holidays experienced with us and others. We are happy to learn you had a wonderful stay and enjoyed services and facilities overall especially Splash Jungle Water Park slide and wave pool. I am glad to hear all the staff very helpful and friendly. For price in... More

Bangkok, Thailand
1 review
5 of 5 stars Reviewed 3 weeks ago

This was a second time here at the hotel because we were very impressed with the very fast feedback on our problems here last time and we loved the Splash Jungle as well. Last time we had a chance to meet Mr.Gum (Asst.Manager) because we found out about services and staffs problems. He took care of us very well and... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Sawasdee Krab! Khun Nathiya, Thank you for staying with us at Centara Grand West Sands Resort & Villas Phuket and for sharing your lovely reviews. I am glad to hear Khun Gum our Asst. Manager took good take care of you and family. We happy you had a wonderful time in our resort from all facilities and activities especially our... More

Singapore, Singapore
1 review
5 of 5 stars Reviewed 3 weeks ago

In june my family n I vacationed in Phuket. We had the most memorable stay ever!!!! From the moment we drove in to chk in till we left it was positive after positive experience. Coming from a service industry background we could see we were showered with genuine thai hospitality. Their customer service quality mgr is Mr Daow Sitthichan, a... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Christopher, Warm greeting from Phuket to Singapore. It's always great to read such a beautiful comment about us and thank you for taking the time to share your holiday experience in our wonderful resort. We are very happy that your family have enjoyed your stay with our warm Thai hospitality and had the most memorable .I shall passed to... More

Canberra, Australia
2 reviews
4 of 5 stars Reviewed 3 weeks ago

This resort is a great family location. We stayed for 4 nights and picked this hotel mostly due to the Splash Jungle water park that is attached. The rooms are very big and nice (2 bed luxury villa) and the service is excellent. The only thing that let the resort down was the line line up for tables at the... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Marcus and family, Warm Greeting from Centara Grand West Sands Resort & Villas Phuket to Canberra, Australia. It's always great to read such a beautiful comment about us and thank you for taking the time to share your holiday experience in our resort. We are happy to learn you had a wonderful stay and enjoyed services and facilities overall... More

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Additional Information about Centara Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
Location: Thailand > Phuket
Price Range (Based on Average Rates): $
Hotel Class:5 star — Centara Grand West Sands Resort & Villas Phuket 5*
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Also Known As:
West Sands Hotel Phuket

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#95 Top resorts Hotel in Phuket #120 On the Beach Hotel in Phuket #125 Spa Hotel in Phuket #142 Luxury Hotel in Phuket
Hotel Class
Official Description (provided by the hotel)
Centara Grand West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket’s dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 
Number of rooms
429

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Centara Grand West Sands Resort & Villas Phuket and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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