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Centara Grand West Sands Resort & Villas Phuket

65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
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Centara Grand West Sands Resort & Villas Phuket
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Centara Grand West Sands Resort & Villas Phuket
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517 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
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  • Japanese first
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English first
  • All months
    (517)
  • Mar-May only
    (131)
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    (113)
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    (111)
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    (162)
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

If I could I would give 3.5 stars or so. The resort is above average but not quite 'very good'. We stayed 4 nights with our 2 children in a family room. The room is spacious, kids have a separate room with a bunk bed, apart from that there is a living area with sofa and TV. Bathroom was huge,... More 

Was this review helpful? Yes 5
Herve D, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guest, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you for your candid feedback, and we hope you will accept our most sincere and profound apologies for not measure up to your expectation. We are appreciate to learn when you rate us we usually not bad at all we still have a lot of... More 

Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I think some people moan for the sake of moaning! Check-in was flawless, room AMAZING and extremely spacious! Pools everywhere, staff all friendly. Had lunch at restaurant and was out of this world, massive portion. Nice clean beach on the resort door step of the restaurant and main pool area. Massive main pool with plenty of tan beds. Pity I'm... More 

Was this review helpful? Yes
Herve D, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear TripAdvisor Member, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, thank you for your taking the time write reviews to us and shared your wonderful experienced during stayed with us. We certainly pass your feedback to our team for encourage and motivation for strive an excellence in all area of... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Thank you for everything, the entertainment team is very very nice. Tayana does very goodorning gym. And the whole team is very hospital. They do a lot of sport, they are good with childeren and they have interearing evning program with mini disco and games. The food is okay, coluld be better. The rooms are very nice and the staff... More 

Was this review helpful? Yes
Herve D, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guest, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you for your candid feedback, we glad to hear your family happy following your recent stay with us. Entertainment team created good activities especially Tanya team leader provided an excellence service. Food was OK and staffs a little bit slow from there service provided. We... More 

Bangkok, Thailand
1 review
5 of 5 stars Reviewed 1 week ago

Fantastic Splash Jungle water park, large pool, full of green trees and everything. Mai Khao beach is beautiful and calm which good to one who doesn't like busy places . All Staff are nice and helpful.

Was this review helpful? Yes
Herve D, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Khun Suraphan, Sawasdee Krab! Krob Khun Krab, for taking the time to write comments following your recent stay with us and complimenting us with great reviews. We glad to hear your family very happy especially Water Park and staffs friendliness. We certainly shared for your comments to all our team for strive and excellence in all area of hotel.... More 

Sydney, New South Wales, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great resort, about 5-10mins from airport. Had a 1 bedroom apartment which had everything we needed. Buggie required which is free of charge, as the resort is enormous. Plenty to do and the massage by the beach is amazing. Free unlimited entry to splash jungle which is great fun too esp for kids.

Was this review helpful? Yes 1
Herve D, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Anna, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, we would like to thank you for your taking the time write reviews to us and shared your great experience with great resort. For family we have a lot of activities from both side Water Park and around our main pool... More 

Randburg, South Africa
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recommended for family with small kids who will have fun at the water park for a day. I would suggest 1 night before departure, with a late check out on the day of departure, depending on your flight departure time. +/- 20 minutes to the airport, ideal for the kids to be occupied before a late flight out. The service... More 

Was this review helpful? Yes 3
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guest, Thank you for sharing your comments following your recent stay at our resort and complimenting us with great reviews. Main reason for holiday is Water Park and hotel suite for family with small kid. I am glad to hear our management team an excellence service performed that could motivate us for strive an excellence in all area.... More 

Beijing, China
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed 3 days in this resort with our Kids (5, 3 and 5 months). The main idea was for them to play in the water-park, which they did. Kids enjoyed themselves in the Park, but not us. The resort is not a real resort, it is more like a failed real estate project that has been revamped into a... More 

Was this review helpful? Yes 4
Herve D, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Alexandre, Sawasdee krab! Greeting from Centara Grand West Sands Resort & Villas Phuket! I appreciate for your taking the time write reviews to us and shared with others. Our theme park this is main reason for stayed and suite for family. Noise from airplane taking off this is original location we can't do anything just remind that while airplane... More 

Krabi Town, Thailand
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It was a short stay but the resort kept us busy the whole day. A small water park, swimming pools or beach area (not the best beach but good enough to relax) Staffs were lovely they have done a pretty good job. Restaurant for breakfast was okay but it was not real food quick breakfast is fine, Sunset breeze was... More 

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Sawasdee Krab Khun OraNatty, Greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, thank you for your taking the time to write reviews to us with great comments. I am glad to hear our staffs have a good job and lovely, restaurant breakfast was good at Sunset Breeze. For weak points during your... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Ok resort. Very spread out, but easy to get around on the buggy. Kids loved it! Right next to airport, so good place to stay to get the watermark out of the kids system before you head into a more suitable place. Waterpark is smack bang in the middle of the resort. Great for younger kids.

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Doug S, Greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you for your taking the time to write reviews and complimenting us with great comments. We glad to hear our facilities met with your expectation especially great Water Park and your kid's love it. If you avoid resort next to the airport our hotel is lovely... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 23, 2015

This is my virgin review that really have to share . I often traveling around for holidays with family and this is my first "HORRIBLE" experience . Nothing Grand about of this so called 5 stars resort . The only if will like to have fun with children on the Splash Jungle water park . I do review on Tripadvisor... More 

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Mike, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, we would like to thank you for your taking the time write reviews comments to us. We are sincerely apologize for left your holiday experienced with not met your expectation from your recent stay with us. At least we happy to... More 

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