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Centara Grand West Sands Resort & Villas Phuket

5.0 of 5 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
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Centara Grand West Sands Resort & Villas Phuket
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Centara Grand West Sands Resort & Villas Phuket
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400 reviews from our community

Traveler rating
    132
    115
    70
    44
    39
See reviews for
234
63
4
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (400)
  • Mar-May only
    (113)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (83)
  • Dec-Feb only
    (91)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My husband, 6yrs old son and i had wonderful holidays at West sands. We could do everything that i wanted there and no needed to go out. Had super fun at Splash jungle, pools and great meals at the restaurants. All Staffs were kind and showed great smile. Definitely i will go there again for next holidays. :)

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Jeaniehjhyoon, Sawasdee Kra! Greeting from Centara Grand West Sands Resort & Villas Phuket! I really appreciate and thank you for sparing your time to shared your valuable feedback with others. I am glad to hear your family had good time in our resort from recent stay with us. I shall passed on your feedback to our operation team for... More

Thailand
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Last week we stayed here and we had one of the best experiences ever. In advance we organized an airport pick up and we had to wait less than five minutes, in between the staff of Centara explained a little bit of the hotel and Phuket. At the hotel we were escorted to the club lounge and we're welcomed by... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear HolidaysThailand, Sawasdee Krab! Thank you for sharing your holidays experienced with us and others. We are happy to learn you had a wonderful stay and enjoyed services and facilities overall especially Khun Ae from our club staffs good taking care of your family. And I glad to hear for our special occasion service provided can make you feel important... More

Beijing, China
Top Contributor
64 reviews 64 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although the resort is located in the north of the island and away from many attractions, it is a great resort. The water park was a lot of fun, the food choices were excellent. The breakfast buffet was one of the nicest in Asia we have experienced. The additional choices for evening meals are also good. Advise you rent a... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Knimbrod, Sawasdee Krab! Greeting from Centara Grand West Sands Resort & Villas Phuket to Beijing, China! It's always great to read such a beautiful comments about us and thank you for taking the time to share your holiday experience in our great resort. Mai Khao beach one of beautiful beach from the north of Phuket suite for family holiday... More

sydney
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights mainly because of the splash park attached of the resort which turned put to be heaps of fun for our 10 and 8 year old. The resort itself is big and after a speedy checkin process a golf buggy took us to our room. We booked online through Centara and there was an online... More

Was this review helpful? Yes 3
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Adamazzo, Warm greeting from Centara Grand West Sands Resort & Villas Phuket to Sydney! It's always great to read such a beautiful comments about us and thank you for taking the time to share your holiday experience in our wonderful resort. We are very happy that your family have enjoyed from all facilities, Water Park, staffs service provided, our... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staying here with families & friends on 14-15 Sep 2014, a nice place for relaxing trip with kids, great facilities and activities provided, most of the staffs are very friendly & helpful too! But do note that, the place was rather far away from the city and very near to the airport which you might end up the day/night with... More

Was this review helpful? Yes 2
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear KweeTing, Warm greeting from Centara Grand West Sand Resort & Villas Phuket! Thank you for sparing the time to share your valuable feedback. I am glad to read that your family enjoyed your holiday from all our facilities, great activities provided and glad to hear most of our staffs are friendly and helpful. We would like to sincerely apologize... More

Chiang Mai, Thailand
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Thank you to the staff who made arrangement to upgrade my rooms. I booked a room but it was not as expected good lady sorted out. I wish the beach could be able to swim. Restaurants should be more on beachfront . It give a feeling of staying in a condo if u book in all types of room. Luckily... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Parasolinn, Sawasdee Krab! Thank you for staying with us at Centara Grand West Sands Resort & Villas Phuket and for sharing for your lovely reviews.We are sorry to hear about your room booked was not your expected but our team well organised and following on your details. Our restaurant we actually on beach front overlooking sightseeing and beach area... More

Houston, Texas
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Went with wife and kids. Location is somehow convenient - right by the airport literally - but if you want to hit downtown then a bit far. The beach was with currents so couldn't swim which sucks, but pool is nice. For a getaway without too much expectation is fine. The water park is a plus - don't expect a... More

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Rosca 789, Warm greeting from Centara Grand West Sands Resort & Villas Phuket to Houstan, Texas! Thank you for sharing your holidays experienced with us and others.I am glad to read that your family happy with our pool and water park facilities. On the beach of course couldn't swim on this monsoon season in Phuket among May - November... More

London, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in honeymoon.it was a great experience for us.Room facilities were wonderful.Superb rooms,friendly staff and great water park. Assistant Manager Miss Doi is really good and friendly manager.She helped us,when we have any problems,she tried to fix it and made a solution. Next year we want to visit this hotel again. Special thanks for Miss Doi.

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Sir or Madam, Greetings from Centara Grand West Sands Resort & Villas Phuket! Thank you for choosing our resort as your honeymoon. It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. I am glad to hear you had a great experience about our room and water... More

Krabi Town, Thailand
Contributor
13 reviews 13 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 14, 2014

I had stayed here for 1 night only with group of colleagues, and it was fun. We brought our team here for 1.team building activity 2.water splash jungle and we quite enjoyed it. However, there are things to improve; 1. Once checked in, room is not yet ready. Some rooms the balcony chair is still with bird's poo or in... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Sawasdee Krab Khun Hathaitat, Thank you for staying with us at Centara Grand West Sands Resort & Villas Phuket and for sharing your beautiful reviews. From your comments and needs us to improve some points such as check in, room condition, fruit basket and a way to talk to the guests to avoid smoking in buggy during running. I have... More

Singapore, Singapore
Top Contributor
76 reviews 76 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 14, 2014

10 minutes drive away from Phuket International Airport, the Centara West Sands (CWS) is a 10-ish years old 5 star resort away from the hustle and bustle of Patong Beach. CWS will be a very good choice if you are travelling with children 12yrs old and below because it has a mini water theme park within the property. The water... More

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear LarsonSG, Sawasdee Krab! Warm greeting from Centara Grand West Sands Resort & Villas Phuket to Singapore! Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. I have shared your feedback about water theme park within our property, activities was... More

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Additional Information about Centara Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
Location: Thailand > Phuket
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Centara Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 429
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Also Known As:
West Sands Hotel Phuket

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