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Centara Grand West Sands Resort & Villas Phuket

5.0 of 5 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
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Centara Grand West Sands Resort & Villas Phuket
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Centara Grand West Sands Resort & Villas Phuket
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478 reviews from our community

Traveler rating
    177
    131
    81
    49
    40
See reviews for
281
69
5
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (478)
  • Mar-May only
    (113)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (111)
  • Dec-Feb only
    (141)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

The Staff was very friendly and helpful. My Room was very clean. The Breakfast was very good and i can just recommend it to you. I also think that there are many opportunitys for familys with children for example the watee park which is very close to the hotel. I also want to thank ben who is one of the... More 

Was this review helpful? Yes 1
Fremantle, Australia
Contributor
14 reviews 14 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

staying at this hotel right now. My first reaction was 5 star? Really? Who did they bribe to get that rating? So better adjust your expectations. The resort is gigantic and mostly filled with Russian tourists. Which probably sounds off-putting to a lot of people, but on the positive side, I must say that I've seen less of the drunken... More 

Was this review helpful? Yes 2
Geraldton, Western Australia, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We just got home from our stay at the Centara West Sands. The kids club and entertainment team were so good that my son actually cried on our last day because he didn't want to go home. Our thanks go to them for taking him under their wing. The entertainment staff provide both kids and adult activities and really add... More 

Was this review helpful? Yes 1
adelaide
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This place was nice, but not amazing. The two pools and beach are incredible but the rooms and staff service is quite poor. It's also very secluded and the few restaurants and bars in the resort aren't exactly cheap. The waterslide park was good fun, however there's only about five slides. There resort has a lot of beach front but... More 

Was this review helpful? Yes 1
Dehradun, India
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A very good family resort, excellent food very nice water park and nice kids activity center. Buggy service is too good always at your call. Good lavish breakfast buffet. rooms are nice with nice balcony and not to mention very nice helpful charming staff

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

near to the airport, nice villa with a large pool. but staffs didn't have a customer oriented mind. i know it's a peak season with lot of people, but they seem to be annoyed by so many people asking them what to do.

Was this review helpful? Yes 3
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guests, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, we would like to thank you for taking the time to write comments following your recent stay with us. It was a pleasure to read "good for family vacation" feels we met your your expectation from our quality especially our... More 

Basel, Switzerland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent our christmas vacation at Centara and as it was christmas after all we sprung for a suite. Overall we had a great christmas. However, we had a few incidents at the resort which sadly left us feeling that this place has so much potential but is slowly being run into a direction where staying here would simply not... More 

Was this review helpful? Yes 3
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guests, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you for taking the time to write to us and shared your experience following your recent stay with us. It was pleasure to read through your comments we have many good points such as : - food was amazing - Suite room was big size... More 

москва
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here in december. This hotel has a good location in mai khao beach, but far away from any civilization. Big splash jungule waterpark, which is very good for kids and great animation. Food is good, but they really need to improve service in restaurants. As I understand, this hotel is not old, but the furniture is dirty and... More 

Was this review helpful? Yes 2
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guests, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, we would like to thank you for taking the time to share your experience following your recent stay with us. Actually when I read your comments since our team planned to extensive maintenance more improve from previous issued. We have... More 

1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We booked after reviewing the website which looked great and the fact it's rates 5 star but were extremely disappointed in many ways. The hotel shuttle from the airport is 3 times the price of taxi and at $US46 is an absolute ripoff. The hotel is right next door to the airport runway so all planes sound like they are... More 

Was this review helpful? Yes 5
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guests, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, we would like to thank you for taking the time to write feedback to us. We are very sorry to learn that you found several matters unsatisfactory regarding to room not clean, poorly maintenance and lack of buggy running around... More 

Prague, Czech Republic
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Dears, We have been to this hotel in December from 21st to 31st 2014 whole family with two kids. Resort is amazing and definitelly it was our best Holiday ever. Water park is for everybody in aech age. Pools for children and adults excellent and very nice. Beach is beautiful and nice for small children. Breakfast was also excellent as... More 

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear David, Sawasdee Krab! Warm greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you David for sharing your excellent comments following your recent stay with us. It was a pleasure to read your family have great holiday from all our facilities especially Water Park and Entertainment team. breakfast also excellent as well as buggy person running around... More 

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Additional Information about Centara Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
Location: Thailand > Phuket
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Centara Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 429
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Also Known As:
West Sands Hotel Phuket
Hotel Style:
#69 Top resorts Hotel in Phuket
#99 Spa Hotel in Phuket
#103 On the Beach Hotel in Phuket
#127 Luxury Hotel in Phuket

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