We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Centara Grand West Sands Resort & Villas Phuket

5.0 of 5 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
Hotel website
Hotel deals
Offers & Announcements
Free Buffet Breakfast
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Centara Grand West Sands Resort & Villas Phuket
Professional photos View all
Browse nearby
Centara Grand West Sands Resort & Villas Phuket
Write a Review

452 reviews from our community

Traveler rating
    164
    126
    74
    48
    40
See reviews for
264
66
5
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (452)
  • Mar-May only
    (113)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (111)
  • Dec-Feb only
    (115)
All months
Macau, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

We have stayed in a 2 bdr. family suite for 5 nights. Overall, service is not as good as I expected. Many times I asked for buggy service and we end up have to walk by ourselves. There's no toothbrush or slippers in the room unless you request for and they gave me a few pairs of used slippers after... More 

Was this review helpful? Yes
London, England, United Kingdom
Top Contributor
58 reviews 58 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

My wife and I treated ourselves to 3 nights at Centara as we needed to recover from the island of Phi Phi, we got a dose of "Thai Tummy". This was the perfect place for us; the room was quiet, clean and had a comfy bed. The rooms were cleaned daily and free drinking water is provided. There are 3... More 

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for 2 nights. We had previously stayed at a Centara Grand and we loved it! Thus, we decided to stay here, plus it was close to the airport, since our flight was at 1 am. It was really great! You had the beach, pools and the water park. It's a great place to really enjoy and have... More 

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guests, Sawasdee Krab! Warm greeting froem Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, we would like to thank you for taking the time to comments following your recent stay with us. We are of course happy to hear we left you with a positive impression from all area in our hotel.... More 

Hong Kong Region, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

Both my Mom and my 2 years old enjoyed the stay very much: Splash Jungle is super convenient and all ages can have a blast; entertainers are dedicated and varieties activities designed for guests are fun - my son still watches the videos of the kids aqua aerobics everyday after we came back to Hong Kong. We will be back... More 

Was this review helpful? Yes
Victoria, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Clean, friendly and enjoyable resort. Nice beach, clean, with options of shade and sunny areas. Thank you to the General Manager Mr. Andreas Korf for the useful advices and the comfortable room. Make sure you know about the location and the surroundings.

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guests, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you taking the time to write to us and shared your great comments to others. We are delighted to learn that you enjoyed your stay with us regarding to our staffs and services provided clean room and nice beach surrounding. We hope we will have... More 

Riyadh, Saudi Arabia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was just perfect, had lots of things to do and the kids also had fun in the Kids Club and also with Carpe Diem guys who were very friendly and entertaining to the kids. I highly recommend this resort to families with kids as they will have fun Also the kids club has several activies but only issue... More 

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear TripAdvisor Member, Warm greeting from Centara Grand West Sand Resort & Villas Phuket! Thank you for sharing your great comments and complimenting us for Carpe Diem team, friendly staff, nice Kid's Club with several activities. Water Park part of hotel also another place where you kid's have a lot of fun. Staff English skills need more improve for responding... More 

singapore
1 review
5 of 5 stars Reviewed 1 week ago

We are family of 4 from singapore. Am currently staying here. We have booked our room through agoda.com. reasonable price for 6 days 5 nights. It has its own private beach with free towels. I feel very safe here. Everywhere you go there will be buggy service. Staff here are very friendly. There are many russians, korean and chinese. Very... More 

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guests, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, we would like to thank you for taking the time to write comments and shared positive reviews with others. We are suite family hotel award for this year and nice setting environmental with huge landscaping. We are happy to hear... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Made booking directly through Centara website for 5 nights. Received a confirmation email with a link for any requests before visit. I sent email to request for driving directions from the airport, but did not receive any reply. Arrived at the hotel and check in was smooth and very friendly. Got to our room and found that the furnishing was... More 

Was this review helpful? Yes 2
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Nicholas_C_13121, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you very much for staying with us and thank you for your taking the time to share comments from your recent stay with us.We are sorry to learn that you found several matters unsatisfactory. We will take your suggestions serious and discuss internally as an opportunity... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago

Our kids are aged 12, 10 and 2. The hotel is well set up with nice rooms and pools and beachfront, oh and extensive breakfast buffet. We rode buggies all day around the resort. All we had to do was call and a buggy would pick-us up. The wait time was sometimes long but they still came. The staff were... More 

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear ChillidongChell, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! It's always great to read such a beautiful comment about us and thank you for taking the time to share your holiday experience in our beautiful family hotel. I glad to read our team especially Animation Team special provided a lot of fun game, theme for kid... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

In addition on what had been written in my previous review whant to say thank you to Doi and wish that her standards and performance would be populated and used as example. Honestly saying those of you whou whants to find some privacy and get really relaxed I may recommend family suits they are abit more expensive but far better... More 

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guests, Sawasdee Krab! Warm greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, we would like to thank you for taking the time to write reviews and feedback to us from both reviews. We have taken good noted from your reviews for our future improve our facilities before check in guests... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Centara Grand West Sands Resort & Villas Phuket? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Centara Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
Location: Thailand > Phuket
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Centara Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 429
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Priceline, Agoda, Cheap Tickets, Despegar.com, HotelTravel.com, Hotels.com, TripOnline SA, Fastbooking, Odigeo and Tingo so you can book your Centara Grand West Sands Resort & Villas Phuket reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
West Sands Hotel Phuket
Hotel Style:
#71 Top resorts Hotel in Phuket
#98 Spa Hotel in Phuket
#105 On the Beach Hotel in Phuket
#129 Luxury Hotel in Phuket

1,130 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (583)
Viewed
Pool/beach area (95)
Viewed
Hotel & grounds (73)
Viewed
Room/suite (99)
Viewed
Dining (36)
Viewed
Family/play areas (51)
Viewed
Bathroom (14)
Viewed
View from room (23)
Viewed
0:48
Videos (2)
Viewed
Other (190)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (466)
Viewed
Amenities (67)
Viewed
Deluxe Family Residence (48)
Viewed
Deluxe Family Room (39)
Viewed
Deluxe Room (35)
Viewed
Deluxe Suite (48)
Viewed
Deluxe Two Bedroom Family Suite (82)
Viewed
Luxury Two Bedroom Pool Villa (103)
Viewed
Pool (13)
Viewed
Restaurants and Bars (17)
Viewed
The Hotel (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (82)
Viewed
Room/suite (17)
Viewed
Pool/beach area (13)
Viewed
Dining (6)
Viewed
Hotel & grounds (4)
Viewed
Other (42)
Hotels you might also like...
Check In Check Out
Price Your Stay