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Centara Grand West Sands Resort & Villas Phuket

5.0 of 5 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
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Centara Grand West Sands Resort & Villas Phuket
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Centara Grand West Sands Resort & Villas Phuket
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499 reviews from our community

Traveler rating
    185
    140
    82
    51
    41
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290
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (499)
  • Mar-May only
    (113)
  • Jun-Aug only
    (113)
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    (111)
  • Dec-Feb only
    (162)
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars NEW

Ok resort. Very spread out, but easy to get around on the buggy. Kids loved it! Right next to airport, so good place to stay to get the watermark out of the kids system before you head into a more suitable place. Waterpark is smack bang in the middle of the resort. Great for younger kids.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This is my virgin review that really have to share . I often traveling around for holidays with family and this is my first "HORRIBLE" experience . Nothing Grand about of this so called 5 stars resort . The only if will like to have fun with children on the Splash Jungle water park . I do review on Tripadvisor... More 

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Mike, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, we would like to thank you for your taking the time write reviews comments to us. We are sincerely apologize for left your holiday experienced with not met your expectation from your recent stay with us. At least we happy to... More 

Doha, Qatar
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It is the third time my family and I went to this resort. Kids club and water park are very entertaining for children, we enjoyed as well an amazing swimming pool with great sea view, where we could every day enjoy the sunset. Room wise, comfort and Internet network improved significantly, and every time he had to complain about some... More 

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear mezzi2015, Greeting from Centara Grand West Sands Resort & Villas Phuket and thank you for your wonderful comments. We are glad that your family enjoyed your stay with us and stay with us for third time. We read through your comments especially guest recovering being fast respond with professional manner. Ines Lefort one of our staffs good taking care... More 

Southampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We will return to this amazing place. It's perfect to have fun with your kids or without them! The kids club runs from 9am-10pm and it's next to the main restaurant. So you can 'feed the beasts', sign them in and then enjoy a relaxing breakfast/lunch or dinner in blissful peace. The on site water park and Carpe Diem entertainment... More 

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guest, Warm greeting from Centara Grand West Sands Resort & Villas Phuket to Southampton! On behalf of the Management team, we would like to thank you for taking the time write reviews and shared with others following your recent stay with us. We happy to learn that we left you and your family with a positive impression. And... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Location is great as v close to airport. Facilities including water park, kids club r really perfect for families with young children. Carpe Diam did an amazing job for kids/ adults alike. My kids really enjoyed the disco time... Plenty of restaurants outside for other dining options.

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 2 weeks ago

The resort is very well organised. They have everything for the guest: kids and adults activities from 9.30 to 17.00, kids club non stop, spa, 2 adult swmming pools, 1 kid swimming pool, very close and nice beach, amazing aqua park, restaurants, small shop and buggies to take you to the different places. The staff is very friendly and happy... More 

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guest, Greeting from Centara Grand West Sands Resort & Villas Phuket to Malaysia and thank you for taking the time write reviews with wonderful comment and complimenting us for all facilities and service provided. When I read through our resort have been improve from the past since we have a lot of negative comments. Your feedback could motivate... More 

Venice, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

I stayed there with my family and we booked a 2 bedroom suite. The room is great, new design, feels new and clean. The hotel has many different types of rooms to suit different guests. The water theme park is a big draw for kids!! Now for the not so pleasant part: 1. The staff are not properly trained. They... More 

Was this review helpful? Yes 2
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guest, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, we would like to thank you for taking the time to write comments following your recent stay with us.As your guests satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel is located just next to the airport. Really convenient for us as we did not intent to leave the property (only here for the weekend) Room was nice and spacious and nothing to complain about the housekeeping service. All was up to the expectations. Breakfast was decent. Lots of items but a lack of quality I find. Freshly... More 

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guests, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, we would like to thank you for your taking the time write reviews comments to us and with others. We really glad to hear our room quality met with your expectation and also our location although close to airport. Breakfast... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

We stayed there for 6 days Jan .. Rooms were sparse and far from clean, THERE WAS ALWAYS SOMETHING BROKEN .. The TV or AIR CON .. My in laws stayed in a villa, their spa was broken.. There was ALWAYS something wrong.. The food at the restaurants was HORRIBLE and because it's such a big resort , by the... More 

Was this review helpful? Yes
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guests, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you for sharing your comments following your recent stay with at our resort and your reviews on not recommendation with others. I can understand that resort have both side depend on how can we provided and met with guests expectation. From previous guests reviews we... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2015

The Staff was very friendly and helpful. My Room was very clean. The Breakfast was very good and i can just recommend it to you. I also think that there are many opportunitys for familys with children for example the watee park which is very close to the hotel. I also want to thank ben who is one of the... More 

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Valued Guests, Sawasdee Krab! Warm greeting from Centara Grand West Sands Resort & Villas Phuket! On behalf of the Management team, we would like to thank you for taking the time to write reviews and complimenting us with "Beautiful Hotel" and "Very friendly Staffs". We delighted to learn that you enjoyed your stay with us and your room was... More 

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Additional Information about Centara Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
Location: Thailand > Phuket
Price Range (Based on Average Rates): $
Hotel Class:5 star — Centara Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 429
Reservation Options:
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Also Known As:
West Sands Hotel Phuket
Hotel Style:
#69 Top resorts Hotel in Phuket
#96 Spa Hotel in Phuket
#102 On the Beach Hotel in Phuket
#123 Luxury Hotel in Phuket

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