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Centara Grand West Sands Resort & Villas Phuket

5.0 of 5 Resort   |   65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
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Ranked #276 of 641 Hotels in Phuket
A recent review
4 of 5 stars reviewed 4 days ago
hathaitat Krabi Town, Thailand
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390 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Krabi Town, Thailand
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had stayed here for 1 night only with group of colleagues, and it was fun. We brought our team here for 1.team building activity 2.water splash jungle and we quite enjoyed it. However, there are things to improve; 1. Once checked in, room is not yet ready. Some rooms the balcony chair is still with bird's poo or in... More

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Singapore, Singapore
Top Contributor
72 reviews 72 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

10 minutes drive away from Phuket International Airport, the Centara West Sands (CWS) is a 10-ish years old 5 star resort away from the hustle and bustle of Patong Beach. CWS will be a very good choice if you are travelling with children 12yrs old and below because it has a mini water theme park within the property. The water... More

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Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear LarsonSG, Sawasdee Krab! Warm greeting from Centara Grand West Sands Resort & Villas Phuket to Singapore! Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. I have shared your feedback about water theme park within our property, activities was... More

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 2 weeks ago

Dear Andreas, I'm sorry we did not get to meet during our stay, I just wanted to say what a fabulous time my family had during our 3 weeks stay at CGWS. We will not hesitate to return in the very near future and I will be recommending your fantastic property to my clients. My children were almost permanent residents... More

Was this review helpful? Yes
Andreas K, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Richard Warm Greetings from Phuket and thank you ever so much for your fantastic review. It is indeed great to know that you and your family had such a fabulous time and especially the kids enjoyed Splash Jungle so much. Yes, shame we didn’t get too meet during your stay, but I think as mentioned in one of the... More

Bangkok, Thailand
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

A fine place to spend holidays if traveling with family. Only 15 minutes drive from Phuket International Airport, away from the city hustle, Huge hotel grounds, swimming pools, Restaurants and a huge area for water sports for kids.

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Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Skyaslimit, Sawasdee Krab! Warm greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you for choosing our amazing resort as your holiday destination. It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. For our activities program we add for next season suppose start on... More

Hong Kong
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The splash jungle is pretty good for adult and child ! Hotel room is spacious and clean ! Service is reasonable ! But the club is not as good as the same hotel brand in pattaya! I will recommend to friend ! Overall is value for money! Will go again !

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Andreas K, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Alex Warm Greeting from Phuket to Hong Kong Thank you for your feedback here on Tripadvisor and it is great to hear that you will recommend us to your friends and you will visit again. I am sorry to hear about our club not being up to the same standards as our Centara Grand Mirage in Pattaya. We certainly... More

Hong Kong, China
1 review
3 of 5 stars Reviewed 2 weeks ago

It close to waterpark and airport, our family stay for three days. We request upper floor and one king bed when we make the hotel confirmation, they really consider it and arrange for us. Friendly staff, receptions, buggy driver etc. Breakfast is good and have variety of choice. beautiful beach that you can enjoy the sunset moment. But something still... More

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Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Dorothy509, It's always great to read such a beautiful comment about friendly staffs, receptions and buggy driver. Thank you for taking the time to share your holiday experience in our hotel. We would like to sincerely apologize for the inconvenience experienced in not worth for money our Italian Buffet for less choice and not taste. We have discussed with... More

Phoenix, Arizona
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here 5 days and had a great time. The staff is accommodation beyond believe, very helpful and full of information and tips. Rooms were nice, no complaints at all. Hot water was a little scarce in the morning for showers, so either get up early or shower the night before would be my own tip. Location is great depending... More

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Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear JTLexington, Warm greeting from Phuket to Phoenix, Arizona! Thank you for sparing the time to share your valuable feedback from great time spent at our resort. I am glad to hear all our staff very helpful and full of information on your holiday tips. Your words of appreciation have been shared with our team. Hot water comments for sure... More

Oxford, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had read mixed reviews about this hotel so was a little apprehensive before visiting. I have to say, overall this was a great experience. The family room provided had two bedrooms and plenty of space. The room was clean, modern and very comfortable. The waterpark was again clean and high recommended by my children. The restaurants were on the... More

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Karl Mark, Greetings from Centara Grand West Sands Resort & Villas Phuket, Thank you for choosing our resort as your holiday destination. It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just spent 10 days at this hotel with my family. Yes the decor has seen better days but this in no way detracts from great staff who go out if their way to ensure you enjoy your holiday. We paid for a deluxe villa and were upgraded to a luxury beachside villa with some of the best sunsets I've ever... More

Was this review helpful? Yes 2
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Sarah_whipp, Sawasdee Krab! Greeting from Centara Grand West Sands Resort & Villas Phuket to London! We would like to thank you to sharing your wonderful experience to others and complimenting our team member especially our Club staffs OH, May and Pukky for excellent service provided. I am glad to hear our activities provided around our hotel pool really enjoyed... More

Thailand
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed 2 nights there with my family. We weren't allowed to check in to our room yet when we arrived because their IT system was broken and they couldn't check my booking. Front Desk staff I woke up with no water in my 2 bed rooms family suite for both 2 morning. When I walked to Front Desk (because... More

Was this review helpful? Yes 1
Andreas K, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear 13 elle, Sawasdee Krab! Warm greeting from Centara Grand West Sand Resort & Villas Phuket! Thank you for sharing your comments following your recent stay at our resort. Kindly accept our apologize for the inconvenience caused for our failed system IT and our accident water pump broken. We would like to assure you that I have shared the same... More

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Additional Information about Centara Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Phuket 83110, Thailand
Location: Thailand > Phuket
Price Range (Based on Average Rates): $
Hotel Class:5 star — Centara Grand West Sands Resort & Villas Phuket 5*
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Also Known As:
West Sands Hotel Phuket

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