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All 375 Pattaya hotels

Mercure Pattaya Hotel

3.5 of 5 Hotel   |   484, Moo 10, Pattaya 2nd Road, Soi 15, Pattaya 20150, Thailand
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Mercure Pattaya Hotel
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79%
Ranked #48 of 375 Hotels in Pattaya
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
John W Colchester, United Kingdom
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712 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Colchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was our third stay at the Mercure in Pattaya, however I doubt if we will return. This is entirely down to the attitude of the staff (with the exception of reception). The room was adequate and clean and the pool is great. Pity cannot say the same thing for the breakfast staff. They were not interested in the quests... More

Was this review helpful? Yes 1
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear John W, Thank you for taking your time to review Mercure Pattaya Hotel on tripadvisor, we really appreciate your feedback. We deeply regret and sincere apologize that we disappointed your return stay, please be assured that we take your comment very seriously in order to work on improving quality of our service, we promise to solve and improve. Thank... More

Hong Kong
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

On my first day of arrival, I was greeted warmly and the bell boy was fast to help me with my luggage, a cold refreshing welcome drink was served to me while I was checking in, the reception staffs were very nice too, what put me down was what come next, I was taken to a room on the middle... More

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MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Andy C, Thank you for taking your time to review Mercure Pattaya Hotel on tripadvisor, we really appreciate your feedback concerning the room condition and swimming pool umbrellas. We regret and apologize for the unexpected experience during your stay, please rest assured your comments have been addressed and rectified, we will continue to work on improving. Thank you for... More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

this hotel has very helpful and friendly staff and has good clean and comfortable rooms. is value for money and perfectly positioned recommended to anybody wanting a great location for shopping only 5 minutes walk

Was this review helpful? Yes 1
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Mick w, Thank you for your positive feedback on tripadvisor, we really appreciate. It is nice to know that you enjoyed your recent stay here at Mercure Pattaya Hotel. Your message has been conveyed to the staff, they have been working hard to provide the good service, thank you so much for your compliment. We hope that we will... More

Perth, Western Australia, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

what a great hotel.2nd time now.my partner had his bday aug 9th.was given wine,cake,candles,all sang happy birthday at brekkie.it was so nice.alex the manager was great and all the staff ect were fantastic and polite.rooms were clean.and we had a lovely holiday thankou.karen peter rm 542 aug 2/16 2014

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MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Karenholden, Thank you for your review on tripadvisor, we are so pleased to know that you enjoyed your 2nd stay at Mercure Pattaya Hotel and it was a great honour to have an opportunity to organize the little birthday for your partner. Alex and all staff here really hope to welcome you both many times here in the future.... More

Bangkok, Thailand
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very good hotel with excellent staff. The food was excellent and the service is very good. Very helpful staff. Silver member so no upgrade but good room. Highly recommended. Extra night added at discount cost. I will stay again.

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MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear ExpatinThailand, Thank you for taking your time to share your experience at Mercure Pattaya Hotel on tripadvisor, we are delighted to know that you enjoyed and had a great time here with us. We really appreciate your positive feedback and look forward to welcoming you here again soon. Best regards, The Management Team - Mercure Pattaya Hotel More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel for six days. It was amazing stay with amazing service especially with front desk stuff and Food & Beverage. I gold member I got nice upgrade to the corner suite room 433 which was really make my day and comfortable. A very good restaurant in the hotel. With special BBQ on Friday& saturday four seafood... More

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MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Lule007, Thank you for sharing your experience at Mercure Pattaya Hotel on tripadvisor, we are delighted to know that you enjoyed the recent stay with us. We really appreciate your positive feedback, your message has been conveyed to Alex and the team. It is nice to hear that you are definitely coming back, we are looking forward to welcome... More

Leicester, United Kingdom
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

No point in repeating the positives....good price, nice pool, handy location etc. The big problem is nearby construction. That to the north of the hotel is complete. That to the south is not, and this would be a problem for those rooms facing south towards Pattaya Tai. But to the east and directly behind the hotel (just over the wall... More

Was this review helpful? Yes 1
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear KhunBill, Thank you for taking time to share your experience at Mercure Pattaya Hotel, we appreciate your review. It is the fact that there is a major construction nearby, we have to accept Pattaya is growing rapidly. We are aware of this case and we have contacted them for their foremen contact list to update the construction information and... More

Hyderabad, India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2014

I stayed at mercure pattaya in July 2014 and trust me its worth all the money i spent. Got a room for 2400 INR which is a steal. Reached hotel at 9:00 AM and i was a little worried as the check-inn time was 2:00 PM on website but they allowed early check-in and the process hardly took 5 Mins.... More

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MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear IRahulAnand, Thank you for taking time to review Mercure Pattaya Hotel on tripadvisor, we are delighted to know that you enjoyed your recent stay with us, we really appreciate your positive feedback. Our hotel policy for check-in time is after 2:00 pm, the early check-in is available subject to current availability, it was nice that we could manage the... More

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Additional Information about Mercure Pattaya Hotel

Address: 484, Moo 10, Pattaya 2nd Road, Soi 15, Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Pattaya Hotel 3.5*
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Also Known As:
Accor Hotel Pattaya
Mercure Pattaya
Mercure Hotel Pattaya

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