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Sheraton Pattaya Resort

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437 Phra Tamnak Road, Pattaya 20150, Thailand
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Sheraton Pattaya Resort
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Sheraton Pattaya Resort
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719 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
18 reviews 18 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

On arrival excellent hotel amazing views. But this hotel is a little far out of town on the top of the mountain. To one end of pattaya. You wouldn't feel safe walking from here at night. Dark streets badly lit. The rooms we had, next to the pool had a smell to the aircon. But overall clean rooms. The aircon... More 

Was this review helpful? Yes
Tomo K, General Manager at Sheraton Pattaya Resort, responded to this review

Dear Melbaus1, Thank you for being our guest and for sharing your feedback with us through Trip Advisor. I am happy to learn that you enjoyed your time with us and that our staff was able to take care of you in a friendly manner. I noted your comments about the location and the taxi prices and hope that you... More 

Sofia, Bulgaria
1 review
5 of 5 stars Reviewed 1 week ago

We had amazing two weeks at Sheraton Pattaya.The resort and the staff are fantastic and they offer the highest standart of accomodation, food and drinks.It was our second visit and I can say that the service has been greatly improved and the property has been well maintained.The breakfast is excellent with good quality of food and plenty of choice and... More 

Was this review helpful? Yes
Tomo K, General Manager at Sheraton Pattaya Resort, responded to this review

Dear antovaneli, Thank you for being our guest again on your recent family vacation. It was great meeting you and your family and seeing everyone over the past 2 weeks. It's amazing how fast time went and the staff surely misses you and your family. I also appreciate your comments about the cleanliness of the room and the facilities. Your... More 

Melbourne, Victoria, Australia
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice hotel but is now just ever so slightly outdated. It is now 10 years old and in places showing its age. Service by the staff is very good and they are always willing to help. A credit to the hotel. Breakfast is ample and the choices are good. I preferred the Elements restaurant over Infiniti by the “beach”. The... More 

Was this review helpful? Yes
Tomo K, General Manager at Sheraton Pattaya Resort, responded to this review

Dear Aaron C, Happy Thai New Years and thank you for being a loyal Starwood Platinum member. I'm delighted to know that you had an enjoyable stay with us and that our associates were able to provide friendly service. I also appreciate your comments towards Elements and Infiniti restaurant. I noted your comments about the property aging and I'm happy... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

please dont go to pattaya, its a trashy place. but if you need to this is an acceptable resort to escape the horendous town. hotel has good pools, beach, Thai food. limited wine but a. really lovely spa and very nice staff.

Was this review helpful? Yes
Tomo K, General Manager at Sheraton Pattaya Resort, responded to this review

Dear DoddyHB, Thank you for being our guest. While I do regret to hear that you did not enjoy the city as a destination, I appreciate your compliments about the resort itself. I understand your point of view and while Pattaya does have the reputation for the nightlife, the city has really evolved and there are many attractions that are... More 

Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed 2 weeks ago

Spent 4 nights at the hotel, and had one of the best resort experiences ever. My husband was unexpectedly called away on business, and I spent most of my time solo, but did not feel alone as the staff made me feel so welcome and at home. As an SPG Platinum, Supanat made pre-arrival contact and all arrangements for arrival... More 

Was this review helpful? Yes
Tomo K, General Manager at Sheraton Pattaya Resort, responded to this review

Dear Christina B, It was a great pleasure meeting you in person at Elements and thank you for your continuous support towards Starwood Hotels and in particular the Sheraton. I am delighted to hear that your stay with us was comfortable. Both Khun Pathduangkanok and Khun Supanat are indeed our star associates and I'm not surprised that they were able... More 

Weston super Mare, United Kingdom
Top Contributor
64 reviews 64 reviews
26 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We actually only spent a few hours here as a day guest, as were only in Pattaya for a few hours off the cruise ship and we wanted to spend it in "nice" surroundings! We paid 500 baht each for the use of the pool. All the staff we came across were extremely friendly and helpful. The hotel grounds, pools... More 

Was this review helpful? Yes 1
Tomo K, General Manager at Sheraton Pattaya Resort, responded to this review

Dear DebsWeston, Greetings from Sunny Pattaya and Happy Thai New Years! Thank you for visiting us on your short stop over at Pattaya. While it was a short duration in the resort, I'm delighted to learn that you had an enjoyable time with us. Your comments about the food has been noted and I will be sure to pass on... More 

Bangkok, Thailand
Contributor
18 reviews 18 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at Sheraton Pattaya for our 5th year anniversary. Here is what happened... (note we are hoteliers and owners of a hotel consulting firm and hence may look at it differently than others). If you don't want to read the details, go to the bottom and read the conclusion. as we arrived by our own car... More 

Was this review helpful? Yes
Tomo K, General Manager at Sheraton Pattaya Resort, responded to this review

Dear Osiris77, Thank you for staying with us at the Sheraton Pattaya Resort. While I'm happy that you had an overall enjoyable stay with us on your special anniversary, I regret that there were some short comings in the Infiniti Restaurant as well as the check-in process. I agree with you that word of recognition goes a long way and... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are very happy with this stay at Sheraton,Pattaya. Since we have own car so it's not a problem to drive in town, however the hotel has shuttle service to town. This hotel is on Khao Pra tam nak hill. Plenty of room for 4 of us in this room even with 2 queen bed which is really ok for... More 

Was this review helpful? Yes 1
Tomo K, General Manager at Sheraton Pattaya Resort, responded to this review

Dear Kay V, Thank you for choosing Sheraton Pattaya Resort and providing us with a detailed review of your recent stay. I'm delighted to read and learn you were happy with your overall stay with us. I'm pleased that you and your family enjoyed the spacious room we have. I noted your comment about our website and have brought it... More 

Bali, Indonesia
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel location a bit far from the main street, but they have a wonderful view. i was staying at this hotel on 03 April 2015, for y short trip. Beautiful view from Element Restaurant and Infiniti Bar, rooms are very comfortable and great. The staff is very welcome and nice, they offering me a traditional thai tea and free... More 

Was this review helpful? Yes 1
Tomo K, General Manager at Sheraton Pattaya Resort, responded to this review

Dear Hendrikharianto, Thank you for staying with us on your recent vacation to Pattaya. We are pleased to learn that you enjoyed the view from our hotel and the restaurants. Your comments about the room and the services we provide is appreciated and we are delighted that our associates were able to take care of you. We hope to have... More 

Navi Mumbai, India
Contributor
15 reviews 15 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice location a bit away from the main street but nice place. It s got a fantastic view from all rooms. The only missing thing is there no beach acess. But the food is fantastic and service pleasant. They went out of thier way to solve my calling card issue. A near.perfect beach resort. Must visit.

Was this review helpful? Yes
Tomo K, General Manager at Sheraton Pattaya Resort, responded to this review

Dear abizer p, Thank you for choosing Sheraton Pattaya Resort and for sharing your feedback through this online community. I'm happy to read and learn that we were able to meet your expectation in food and service and that one of our team members were able to assist you in solving the credit card issue. I hope Sheraton Pattaya will... More 

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