arrival was total chaos! at the front desk, five staff were running around like headless chickens, trying to check in to many guests at the same time. we were passed between three receptionists before one of them realised that we had booked the kings club floor! told to wait (and wait a bit longer) before finally, between the three receptionists... More

We checked into two adjoining rooms. A bit slow at reception and when we got to the rooms one of them was already occupied. Luckily the guests were off doing something. There was an awful smell of smoke on the 8th floor. I went to complain. Then they claimed they couldn't help because I had booked through Agoda which was... More

My wife & I stayed here in a Delux Seaview Room in May, 2012. We were very pleased with our room; it had fantastic views (5th floor- but higher would probably be even better), and a stylish design. It had a comfortable bed, nice bathroom, and all the amenities you need. Getting a wifi internet connection is expensive though. The... More

Firstly, most of the staff DO NOT speak English, the kids club staff especially DO NOT speak English, which made us feel too uncomfortable about leaving the kids there. The pool was dirty, most of the time, and the breakfasts were uninviting. We asked for a wake up call at 1.30am as our flight left from Bangkok at 6am.....NO WAKEUP... More

A great place just to relax and have fun. The service is excellent, and the pool area fantastic (recommend reserving a cabana which costs about us$15 a day, includes 2 beers, 2 soft drinks, and 2 waters, which is cheaper than buying the drinks on their own). Hotel rooms aren't 5 star, but are clean and plenty of room, and... More

Last time i was here was 5-6 yr back and that time the hotel needed renovation badly and now they are fully renovated.. u can find lot of the changes in the rooms and the lobby , coffee shop etc. They have improved a lot and its surely better. The rooms looks much better and brighter. All thier twins are... More

I have stayed at the Hard Rock Hotel in Pattaya twice now in the last year and loved it both times. Ralph and the service staff were great and will use it for all my yearly trips to Thailand from now on. Glad to see the rooms and Hotel are getting a much needed face lift. Keep up the good... More

Yes swimming pool is always okay on HRH and my daughter loves it, but when you have bought a deluxe room incl free WIFI, you don't need to call them and explain that the need to install extra router. First night we only received 2 bath towel. Next night 2 face towel and 3 night extra towel for water on... More

This is the right place if you would like to stay in Pattaya, and you don't wanna be in the midle of the action, but you can easily walk to Walking stree, 2nd road...... I stayed in the hotel for two nights with my family, because we wanted to visit the Sanctuary of truth. The rooms in the Hard rock... More