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Centara Nova Hotel & Spa Pattaya

#57 of 388 Hotels in Pattaya
Certificate of Excellence
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80/167 | Nongprue, Banglamung, Pattaya 20150, Thailand
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Centara Nova Hotel & Spa Pattaya
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Centara Nova Hotel & Spa Pattaya
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158 reviews from our community

Traveler rating
    59
    64
    21
    9
    5
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20
54
27
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (158)
  • Mar-May only
    (42)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (48)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I booked this hotel by online as the rate is so reasonable for the 4 star hotel. When I arrived at the hotel I found the room and facilities were beyond my expectations. The room is cleaned and well maintenance. I spent 3 days by the pool deck which was very nice pool and had waterfall and jacuzzi. I always... More 

Was this review helpful? Yes
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear robbiesmith53, Thank you very much for having taken the time to spend in rating your feed back after your stay at the hotel. Your very kind comments are much appreciated and will be relayed to the team. We are glad to hear that you enjoyed your stay with us and happy with our room, services and facilities as per... More 

Wallsend, United Kingdom
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nice hotel, lovely friendly and helpful staff. Drinks reasonable for hotel . Food reasonable and very nice. Free hotel baht bus service to all major points eg Big C, Walking St, Beach Road etc. Certainly go back there

Was this review helpful? Yes 4
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear maureen e, Thank you very much for your kind feedback following your visit at the hotel. We are delighted to learn that you enjoyed the overall hotel service and surrounding. We will share your comments with the team, these will certainly serve as encouragement for us to continue improving the standard of our services. We hope to welcome you... More 

Senior Contributor
32 reviews 32 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stoped here for 8 nights and found it an amazing experiance,so good im going back. We arrived early 9am check in is 2pm but between 3 of us we asked for at least 1 room to dump cases and freshen up which they did. The hotel is clean modern and staff polite and friendly. I felt safe at all... More 

Was this review helpful? Yes 3
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Stokie C, Thank you very much for having taken the time to spend in rating your feed back after your stay at the hotel. Your very kind comments are much appreciated and will be relayed to the team. We are glad to hear that you enjoyed your stay with us and happy with our room, services and facilities as... More 

Lausanne, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 15, 2015

I stayed at that hotel back in February 2015. After experiencing issues with the AC in my room I sent an email to the hotel in order to trigger a reaction. I got nothing in return. So here is a post on TA. This is the email I wrote : Dear Sir, Dear madam, I recently stayed at your hotel... More 

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Mr.Vulliamy, Greeting from Centara Nova Hotel & Spa Pattaya. First of all I apologies for the delay in replying to your email and thank you very much for taking the time to provide us your comment following your recent stay with us, it helps us to take faster actions on needed areas and departments. In our pursuit of excellence... More 

Kata Beach
Top Contributor
68 reviews 68 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 13, 2015

We experienced a few small problems with our stay. After alerting management of these issues, they were quick to rectify and put procedures in place so as this wouldn't happen again. The outcome and result of this was very impressive. The rooms are modern and well appointed. The hotel is situated in a quiet area. The swimming pool was fantastic... More 

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Gafferworld, Thank you for sharing your experience at the hotel and we appreciate your feedback. We are please to note that you had a good time and enjoyed about the various matters and service that were the highlight of your holiday. We look forward to welcoming you back again to the hotel in the near future. Kind regards, The... More 

Chiang Mai, Thailand
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 11, 2015

Why I keep it from 5 stars: - When I arrived , it was 1:35 PM. We know that check-in time is 2 PM, but tried our luck, anyway. 15 minutes later, the front desk informed us that we need to wait till after 2 pm to get the rooms. I was ok with that because it was 10 to... More 

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Khun jeune_daisy, Thank you for sharing your experience of your recent stay at the hotel and we appreciate your feedback about the various matters that were the highlight of your holiday. We are sorry to hear that the overall experience at the hotel was below your expectations. We are in the business of making people relaxed and happy and... More 

Broadbeach, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 2, 2015

A bit far from the action but the shuttle works well to Central Rd and Second Rd. The staff have been trained quite well and I saw quite a lot of ongoing training taking place. We had no issues with staff but the WiFi was a major disruption for one of us that was trying to do a few hours... More 

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor! It is our pleasure to learn about your compliments on swimming pool and room cleanliness as well as our staff. We have noted your comment about our bed-head reupholstering and WIFI for further improvement. Once again, thank you for staying with us and we hope to have opportunity to servicing... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 23, 2015

Stayed in this hotel in February this year. It was perfect. Rooms were clean. Staff were friendly and happy to help. Very reasonable prices. Restaurant food and bar was good although a bit more expensive than on the street but that is to be expected. Happy hour drinks daily and some beautiful cocktails too . Pool was great and a... More 

Was this review helpful? Yes 2
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Guest, It is our pleasure to receive your positive review of your recent stay with us at Centara Nova Hotel & Spa Pattaya. Your valued feedback will encourage our staff in providing their best services and attain our objective which is to thoroughly delight all our guests. Our team members are delighted to learn that you had enjoyed stay... More 

Bedford, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 18, 2015

Stayed here in Febuary this year, first time as could not get into the normal one we stay in, Couple of issues. first of all booked into a Suite top floor, room and cleanliness was very good apart from the constant noise from the lifts kept us awake for a few hours, the majority of guests are Arabic, not a... More 

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Guest, Thank you very much for review our hotel and sharing your experience during stay with us at Centara Nova Hotel & Spa Pattaya on TripAdvisor. Your valued feedback will help us improve our performance and attain our objective which is to thoroughly delight all our guests. We regret to learn about your disappointing of our breakfast service and... More 

Toronto
Contributor
20 reviews 20 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed January 23, 2015

This hotel did not meet our expectations staff didn't seem to care to address simplest requests breakfast at Resturant was very bad quality and made us sick. No security monitoring hall ways at night. Would not recommend this place for anyone.

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Guest, Thank you very much for review our hotel and sharing your experience during stay with us at Centara Nova Hotel & Spa Pattaya on TripAdvisor. Your valued feedback will help us improve our performance and attain our objective which is to thoroughly delight all our guests. We regret to learn about your disappointing of our breakfast service, please... More 

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