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Centara Nova Hotel & Spa Pattaya

#60 of 387 Hotels in Pattaya
Certificate of Excellence
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80/167 | Nongprue, Banglamung, Pattaya 20150, Thailand
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Centara Nova Hotel & Spa Pattaya
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Centara Nova Hotel & Spa Pattaya
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152 reviews from our community

Traveler rating
    56
    63
    19
    9
    5
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8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lausanne, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at that hotel back in February 2015. After experiencing issues with the AC in my room I sent an email to the hotel in order to trigger a reaction. I got nothing in return. So here is a post on TA. This is the email I wrote : Dear Sir, Dear madam, I recently stayed at your hotel... More 

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Kata Beach
Top Contributor
66 reviews 66 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We experienced a few small problems with our stay. After alerting management of these issues, they were quick to rectify and put procedures in place so as this wouldn't happen again. The outcome and result of this was very impressive. The rooms are modern and well appointed. The hotel is situated in a quiet area. The swimming pool was fantastic... More 

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Chiang Mai, Thailand
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 11, 2015

Why I keep it from 5 stars: - When I arrived , it was 1:35 PM. We know that check-in time is 2 PM, but tried our luck, anyway. 15 minutes later, the front desk informed us that we need to wait till after 2 pm to get the rooms. I was ok with that because it was 10 to... More 

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Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Khun jeune_daisy, Thank you for sharing your experience of your recent stay at the hotel and we appreciate your feedback about the various matters that were the highlight of your holiday. We are sorry to hear that the overall experience at the hotel was below your expectations. We are in the business of making people relaxed and happy and... More 

Broadbeach, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 2, 2015

A bit far from the action but the shuttle works well to Central Rd and Second Rd. The staff have been trained quite well and I saw quite a lot of ongoing training taking place. We had no issues with staff but the WiFi was a major disruption for one of us that was trying to do a few hours... More 

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Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor! It is our pleasure to learn about your compliments on swimming pool and room cleanliness as well as our staff. We have noted your comment about our bed-head reupholstering and WIFI for further improvement. Once again, thank you for staying with us and we hope to have opportunity to servicing... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 23, 2015

Stayed in this hotel in February this year. It was perfect. Rooms were clean. Staff were friendly and happy to help. Very reasonable prices. Restaurant food and bar was good although a bit more expensive than on the street but that is to be expected. Happy hour drinks daily and some beautiful cocktails too . Pool was great and a... More 

Was this review helpful? Yes 2
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Guest, It is our pleasure to receive your positive review of your recent stay with us at Centara Nova Hotel & Spa Pattaya. Your valued feedback will encourage our staff in providing their best services and attain our objective which is to thoroughly delight all our guests. Our team members are delighted to learn that you had enjoyed stay... More 

Bedford, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 18, 2015

Stayed here in Febuary this year, first time as could not get into the normal one we stay in, Couple of issues. first of all booked into a Suite top floor, room and cleanliness was very good apart from the constant noise from the lifts kept us awake for a few hours, the majority of guests are Arabic, not a... More 

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Guest, Thank you very much for review our hotel and sharing your experience during stay with us at Centara Nova Hotel & Spa Pattaya on TripAdvisor. Your valued feedback will help us improve our performance and attain our objective which is to thoroughly delight all our guests. We regret to learn about your disappointing of our breakfast service and... More 

Toronto
Contributor
20 reviews 20 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 23, 2015

This hotel did not meet our expectations staff didn't seem to care to address simplest requests breakfast at Resturant was very bad quality and made us sick. No security monitoring hall ways at night. Would not recommend this place for anyone.

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Guest, Thank you very much for review our hotel and sharing your experience during stay with us at Centara Nova Hotel & Spa Pattaya on TripAdvisor. Your valued feedback will help us improve our performance and attain our objective which is to thoroughly delight all our guests. We regret to learn about your disappointing of our breakfast service, please... More 

Cardiff, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 19, 2015

The hotel rooms are pretty good rooms for the price paid ( £32/night), however having stayed in pattaya a few times I still found this hotel difficult to find in the beginning and then not easy to get back to on the way home after a night out. Even the motorbike taxis on occasions get lost. The wi-fi is pretty... More 

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback on TripAdvisor following your recent visit to Centara Nova Hotel & Spa Pattaya. Your invaluable feedback is important to ensure that we continually deliver the ultimate experience Centara Nova Hotel & Spa Pattaya is renowned for and exceed your expectations for future visits. We thank you... More 

Macau, China
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 5, 2015

I book the hotel spa treatment. they sent a golf car to pick me up. the treatment quality is profession like a 5 star.

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear frankvai, Warmest greetings from Centara Nova Hotel & Spa Pattaya. Many thanks for having chosen our Spa while you visit Pattaya and for your nice feedback. We are very pleased to hear that you have enjoyed our treatment. Once again, many thanks for your nice comments. We are looking forward of welcoming you again at Centara Nova Hotel &... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 2, 2015

Firstly, the hotel is ok. Difficult to justify 4 star with some lack of detail that's covered here on Tripadvisor but if paying a 3 star price then its alright. Staff are friendly. If having WIFI is a need then avoid this hotel. Seldom does it connect and when it does, its very, very slow. If management are reading this,... More 

Was this review helpful? Yes 1
Jonas S, General Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Mr. & Mrs. Berryman, We would like to begin by sincerely apologizing and saying how much we are concerned to hear that you had such an unpleasant experience. Your comments are taken with a view to improving in these areas for which we thank you. Further improvement is obviously required for which we have already taken action. We have... More 

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