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Centara Nova Hotel & Spa Pattaya

#77 of 394 Hotels in Pattaya
Certificate of Excellence
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80/167 | Nongprue, Banglamung, Pattaya 20150, Thailand
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1 room 1 guest
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Centara Nova Hotel & Spa Pattaya
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181 Reviews from our TripAdvisor Community

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Traveler rating
    65
    73
    26
    9
    8
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9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (181)
  • Mar-May only
    (42)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (48)
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Preston, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Centara Nova Hotel & Spa is located 5 mins walk from the beach on a quiet corner of Pattaya. The hotel is immaculate with very friendly, polite and efficient staff always willing to assist their guests. The pool area is lovely together with a swim up bar (which is great to chill at during the hot Thai afternoons), a HUGE... More 

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Mumbai
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Had been here with group of 56 people but the experience about they handled the check-in was good. But the electronic keys given did not helped to open the room doors and floor manager or staff so arrogant to help and asked me to go down and talk at reception in spite of having a Handy walky talky. The receptionist... More 

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Chicago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I have traveled and stayed in many a hotels & I always make it a point to be polite, fair and respectful to people who work in the hospitality industry as I can only imagine that it's a job that can be some what highly annoying dealing with many various people, their requests and at times demands. With that being... More 

Was this review helpful? Yes
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Buttercupa, Thank you for this review. As we discussed on your visit we are sorry that you felt that our staff had a bad attitude to you. We have discussed your comments with the concerned person and managers in order to improve our service communication. As also discussed with you here was that your booking you made by the... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I made an online reservation for a spa package titled Ultimate Wellness for 3 hours almost a month ago. The package included a herbal steam, vichy shower, underwater massage, oil body massage and an Indian head massage. After making the payment before the treatment, I found that the treatment they provided was different. The receptionist said they did not have... More 

Was this review helpful? Yes
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear HKSKwanSAR2015, Thank you so much for your candid review of your recent treatment at our spa. Your feedback is extremely valuable to us, as we strive to improve with each and every treatment. I greatly appreciate your comment about aspects of the package details online was different from the treatment you received. We are always looking to improve the... More 

กรุงเทพมหานคร
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

All staff had high service mind. The front desk staff were efficient. Check in & out were quick. At the breakfast buffet, the choice seemed limited. The room was spacious. However, the bed was too high for little child. It could have an accident by falling and bumping with rocky tiled floor. I asked in advance for baby cot &... More 

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Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear pus112, Thank you for taking the time to leave your review of the hotel. It is always a pleasure to receive your feedback and we will share your comments with our team. The experience and problems that you highlighted have been carefully noted for our next operation review. Rest assured we will do our utmost to improve and enhance... More 

County Londonderry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Almost perfect if not of the rude service received from one of the staff ( KO Is the name I think) at night in the reception. Very thankful that FE was there to help us clear the misunderstanding between me and the rude man at the reception. He was the most rude and disrespectful person I have ever met. He... More 

Was this review helpful? Yes 3
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Haji K, Thank you for taking the time to leave your review of the hotel. It is always a pleasure to receive your feedback and we will share your comments with our team. The experience and problems that you highlighted have been carefully noted and shared with the concerned staff . Rest assured we will do our utmost to... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 23, 2015

Visited this hotel for a 3 night stay, I loved almost everything about this hotel, the breakfast was good, swimming pool too, the front desk knew decent English, and helped me when I accidentally locked myself out of my room in the middle of the night. It was a pleasant experience staying here. I would surely recommend this hotel to... More 

Was this review helpful? Yes 2
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear paras-agg, Warmest greetings from the Centara Nova Hotel & Spa Pattaya. Many thanks for having chosen our hotel for your recent stay while in Pattaya. We are very happy to hear that you consider us a great place to stay and that you had a great time with us. Especially we appreciate your nice comments towards our swimming pool,... More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 20, 2015

This is my 3rd time in the hotel - I tend to visit Pattaya at least once a year. This hotel always provided the comfort I'm after - good comfortable bed, quiet environment, friendly staff etc.. Upon arrival (after emailing the hotel numerous time indicating that I need a room on either 5th or 6th floor - Odd number room... More 

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Shuan P, Warmest greetings from the Centara Nova Hotel & Spa Pattaya. Many thanks for having chosen our hotel for your recent stay while in Pattaya. We are very pleased to hear that you had a memorable stay with us. Especially we appreciate your nice comments towards our nice and clean rooms, and the friendliness of our staff. Looking... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2015

The room was very impressive, above and beyond my expectations eventhough I have read some of the reviews regarding the nice room and facitilities. The bed and pillows are very comfortable. Prices are very reasonable for the quality and services. I would give the Staff services and Room for 5 stars. I and my friends stayed at this hotel twice... More 

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Chatchawal L, Thank you for sharing your experience at the hotel and we appreciate your feedback. We are please to note that you had a good time and enjoyed about the various matters and service that were the highlight of your holiday. We look forward to welcoming you back again to the hotel in the near future. Sincerely Yours,... More 

Phuket, Thailand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2015

We check in the middle of the day, thought that was busy day in hotel saw a lot of indian in the lobby the check in was very quick. Nice hotel with friendly professional staff. The hotel is a little far from the beach and main attraction but is not a problem with us because we rent a motorbike for... More 

Was this review helpful? Yes 1
Jonas S, Manager at Centara Nova Hotel & Spa Pattaya, responded to this review

Dear Vanessa M, Thank you for sharing your experience about your recent stay at Centara Nova Hotel & Spa Pattaya. We are delighted to hear that you enjoyed your stay in our hotel and will relay your appreciation to our team. It has been a pleasure to have you with us and the entire team is looking forward to your... More 

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