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LK The Empress

240/1 M.10 Soi.12, Pattaya Beach Rd, Pattaya 20150 , Thailand
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LK The Empress
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Ranked #70 of 393 Hotels in Pattaya
A recent review
4 of 5 stars reviewed 5 days ago
xplodasia kolkata
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275 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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kolkata
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The location is great on beach road. The sea is right across the road. Night life, shopping, eating are all within walking distance. The hotel and rooms are immaculately clean. Breakfast was sumptuous. The room has a microwave though I never used it. A Family Mart store on the premises allows for convenient provisions. The front office staff need to... More 

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LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear xplodasia Thank you for your review providing feedback of your stay. We appreciate your comments and suggestions. By telling us what you don't like and needs to be improved, we noted your comment about the receptionists and we will ensure that they have adequate trained and we hope you will consider staying with us again in the future. We... More 

Bangkok, Thailand
1 review
3 of 5 stars Reviewed 1 week ago NEW

We arrived at the hotel and asked to check the room first as i had sent 3 emails to reservation 2-3 weeks prior to arrival asking some questions about noise on the beach road and about some comments found on the site here. I finally called and asked about the hot water issue in the room as that is the... More 

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East Los Angeles, California
1 review
1 of 5 stars Reviewed 1 week ago

The hotel was very nice. My problem is that they advertised my room as "City View", and the view was at the side of another larger building about 30 feet away. Clearly false advertising. I could see nothing other than the side of the building. I therefore asked for an upgrade with "Sea View" which they gave me but charged... More 

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Wiltshire uk
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Third stay here, this time for a week only,other times have been for longer,rooms ok but a bit small.jacuzzi in bathroom nice,but feel rooms are starting to need a bit of attention now.house keeping staff very good but do feel front desk staff could be more helpful.breakfast quite nice,overall ok stay but not as it once was.

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LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear Ivorwiltshireuk Thank you for your review providing feedback of your stay. We appreciate your comments and suggestions. By telling us what you don't like and needs to be improved , you are helping us deliver great customer service to our other guests in the future. We hope to see you again soon. With Warm Regards , Customer Service Team More 

Chennai (Madras), India
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

It is a well furnished value for money hotel, centrally located to all major locations within walkable distance. The rooms are sufficiently roomy, good furniture and comfy beds. Bathrooms are also well set with classy sanitary fittings. She also has a fine dining restaurant and other facilities.

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LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear Pradeepk79 Thank you very much for choosing to stay at LK The Empress Pattaya and for the time that you have taken to write a review. It is always a great pleasure to receive such positive comments. Your compliments have been shared with the team and we look forward to the next pleasant opportunity of welcoming you back. With... More 

Thailand
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The LK Empress has changed a lot over the years from very good to average. It has mostly to do with poor staff training. They're definitely not tentative at all.The hotel sits at a great location (Beach Road) whether you are here for the nightlife, shopping or exploring. Beach is across the street. Shopping malls and bazaars are all within... More 

Was this review helpful? Yes 1
LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear PointmanView Thank you for staying at LK The Empress and taking the time to provide your feedback and please accept our sincere apologies for the inconvenience you may have experienced in respect to the poor of our service, we pledge to improve and prevent similar problems occurring in the future. Your comments about the food, restaurant and the rooms... More 

Lombok
Level Contributor
1 review
2 of 5 stars Reviewed 1 week ago

I am staying at Empress for nine nights but today I had a problem. I tried to change some $s but the bank insisted on seeing my passport which was in my room safe. I went back to my room at Empress but, incompetently, keyed in the wrong numbers and was 'locked out'. When I contacted reception - 5.40pm, I... More 

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LK_Management_Team, Customer Service at LK The Empress, responded to this review

Dear LombokRetiree Thank you for taking the time to write a review of your experience. We understand your frustration and we are sincerely apologize for any inconvenience. We will note of your comment and shared your experience with the management team to improve and prevent this from occurring again in the future. Once again, thank you for being our guest... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The unhappy guests received responses from "Customer Service" that says they will correct the issues, etc. Every concern the guests commented about still exists! Our room had a broken towel rack, dead battery in the clock, only one shower head worked and the toilet did not flush. They fixed everything except for the toilet. We asked to move and they... More 

Was this review helpful? Yes 1
LK_Management_Team, Customer Service at LK The Empress, responded to this review

Dear Gena B Thank you very much for taking the time to post your feedback. We are sorry to hear we did not fulfill your expectations and offer a positively enjoyable experience. We genuinely appreciate your feedback as it gives us an opportunity to improve our guest experience also improve our staff for more responsibility and good service . We... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel and staff was really great.The restaurant right across the beach great view .Breakfest was great,service great.When ever I go back to Pataya I will always stay here. Hotel is very close to every thing, Walking st.,Massages across the street . Also they have 24 hr. Drug store in the hotel. Aloha

Was this review helpful? Yes
LK_Management_Team, Customer Service at LK The Empress, responded to this review

Dear mauijman Thank you for sharing your experience to our fellow TripAdvisor members. We appreciate your recommendation of LK The Empress as a great hotel to stay in Pattaya. We thank you for giving us a chance to be at your service and for appreciating the different facets of our hotel on TripAdvisor. Your compliments and patronage are invaluable to... More 

Newbury, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is not served justice from the outside but once inside its excellent The rooms are well appointed with all amenities as standard Beds are great you will get a good nights sleep and all clean The showers work fine but go hot and cold but in this heat you should not complain No noise from the main road... More 

Was this review helpful? Yes
LK_Management_Team, Customer Service at LK The Empress, responded to this review

Dear Malachy G Thank you very much for choosing to stay at LK The Empress Pattaya and for the time that you have taken to write a review. It is always a great pleasure to receive such positive comments. Your compliments have been shared with the team and we look forward to the next pleasant opportunity of welcoming you back.... More 

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