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LK The Empress

240/1 M.10 Soi.12, Pattaya Beach Rd, Pattaya 20150 , Thailand
Hotel amenities
1 room 1 adult
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LK The Empress
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353 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

I go to this hotel a few times a year. The house keeping dept looks after your room perfectly. Decent rooms. Bell boys know me well and from the entrance it is welcome time. Then come to the checking in. Efficient front office staff checks you in quickly,efficiently and with respect and welcome.

Helpful?
Thank TissaSilvalondon
USA
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for a week in January. The location is very much on Beach Road. We booked a sea view room and thought it would have direct views to the sea. In reality the hotel is split into two building, the smaller at the front with the swimming pool and administration building in the middle then the main clock... More 

Helpful?
Thank stewartwebr
llandudno UK
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm writing this review from my room at the Empress. I have no complaints at all. The rooms are clean and comfortable. The food is very good and the staff are first class. We are always greeted with a smile. When I return to Pattaya I will be choosing the Empress once more

Helpful?
Thank boltonwanderers
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear boltonwanderers Thank you very much for choosing to stay at LK The Empress Pattaya and for the time that you have taken to write a review. It is always a great pleasure to receive such positive comments. Your compliments have been shared with the team and we look forward to the next pleasant opportunity of welcoming you back. With... More 

Melbourne, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed 2 weeks here leading up to Christmas. This is a great time of year as the weather is coolest then. The restaurant still serves a memorable buffet breakfast putting you in a great mood to face the day.The sea view room had great views and lots of natural light except the bathroom was very dimly lit. Hot water... More 

Helpful?
Thank Mark08_11
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear Mark08_11 Thank you for sharing your experience to our fellow TripAdvisor members. We appreciate your recommendation of LK The Empress as a great hotel to stay for guests visiting Pattaya. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We thrive on the satisfaction of our guests and are proud to receive... More 

Broadbeach, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Checked in for a holiday January, 2016. Staff are excellent, friendly and speak english. Had a Deluxe Ocean View Room - WOW. Large clean room with excellent comfortable furniture. A great location, quiet at night but not to far from the action.

Helpful?
Thank BradleyNoble
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear BradleyNoble Thank you very much for choosing to stay at LK The Empress Pattaya and for the time that you have taken to write a review. It is always a great pleasure to receive such positive comments. Your compliments have been shared with the team and we look forward to the next pleasant opportunity of welcoming you back. With... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is excellent and the staff is also polite. We came to the hotel early and they gave us an early check-in without any extra charge as I had a 2 year old baby with me. room was very good and the breakfast spread was excellent. location was the best.

Helpful?
Thank Rahul C
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear Rahul C Thank you very much for choosing to stay at LK The Empress Pattaya and for the time that you have taken to write a review. It is always a great pleasure to receive such positive comments. Your compliments have been shared with the team and we look forward to the next pleasant opportunity of welcoming you back.... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Late check in on 19th dec 2015. Stayed for 3 nights. The design of the hotel was amazing and it was decorations were good given that it was a christmas period. Went to the reception counter for a check in but did not had a good experience as the staffs did not even bother to greet and gave an impression... More 

Helpful?
Thank KoPiCkOsOng
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear koPiCkOsOng Thank you for taking the time to provide your wonderful feedback all about our hotel facilities and please accept our sincere apologies for the inconvenience you may have experienced in respect to the poor of our service, we pledge to improve and prevent similar problems occurring in the future. We noted your comment about the receptionists and we... More 

Townsville, Queensland, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel has marble facade and there is an opulent entrance into the hotel . It is classified as a 4 and half star resort. I do not Understand why. The breakfast selection was poor and limited but expensive. The rooms were expensive. The location is a distance from walking street. A long walk . I would not recommend this... More 

Helpful?
Thank Dave A
LK_Management_Team, customer service team at LK The Empress, responded to this review

Dear Dave A Thank you for taking the time to write a review of your experience. We understand your frustration and we are sincerely apologize for any inconvenience. We are very disappointed to know regarding your recent stay and will note of your comment and shared your experience with the team to prevent this from occurring again in the future.... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently enjoyed two weeks here and it would seem that the service is gradually improving, whether that is from Management reading previous critical reviews from people or simply they are finally getting their act together. I have stayed here quite a few times previously and on each occasion I have found the hotel to be always very clean and tidy,... More 

Helpful?
Thank DockerD70
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear DockerD70 Thank you very much for your staying with us, and thank you for positive remarks on our services with your wonderful feedback. I have already shared your review and compliment with my team, reception Ae and Pornpen as well . They were very happy to know that they were able to service you an excellent customer service and... More 

Hyderabad, Andhra Pradesh, India
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a nice hotel with well appointed rooms and decent service. The buffet breakfast is good and the location on beach road is perfect. Best way to reach the hotel, if you are coming from Bangkok, is to get down at Central Pattaya Road and take a Baht bus to Dolphin roundabout and then on to beach road. Landmark... More 

Helpful?
Thank murtuza_sb
LK_Management_Team, customer service at LK The Empress, responded to this review

Dear murtuza_sb Thank you very much for choosing LK The Empress for your trip to Pattaya and also thank you for the wonderful feedback. We are grateful for your positive mention on our location and breakfast. We are very happy that you enjoyed your stay with us. Our team feels very encouraged by your positive feedback and looking forward to... More 

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