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LK The Empress

240/1 M.10 Soi.12, Pattaya Beach Rd, Pattaya 20150 , Thailand
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LK The Empress
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Ranked #60 of 388 Hotels in Pattaya
A recent review
4 of 5 stars reviewed 5 days ago
Alexander W Makadi Bay, Egypt
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263 reviews from our community

Traveler rating
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    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • Chinese (Simplified) first
  • English first
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    (92)
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Makadi Bay, Egypt
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel although expensive for Thailand was actually good value for what you receive, breakfast included was very nice, room was a good size and the bathroom was nice the air con was freezing though and the temperature control did not work, reception are useless and quite rude when my Thai friend asked for additional key they said it was... More 

Was this review helpful? Yes
LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear Alexander W Thank you very much for staying with us and many thanks for taking the time to review your experiences with us on Trip Advisor. Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit, about our service we have... More 

Izmir, Turkey
1 review
5 of 5 stars Reviewed 6 days ago NEW

Hotel in great location , its few mins walking distance to walking street ( even i don't like walking street) and hotel located at sea shore.I like hotels food , its a must to eat tom-yum-goong its thai food made by

Was this review helpful? Yes
LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear cguv Thank you for sharing your experience to our fellow TripAdvisor members. We appreciate your recommendation of LK The Empress as a great hotel to stay in Pattaya. We thank you for giving us a chance to be at your service and for appreciating the different facets of our hotel on TripAdvisor. Your compliments and patronage are invaluable to... More 

Noosa, Australia
Contributor
19 reviews 19 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Lk the Empress for 5 nights in April, found the hotel very good, we had a pool view room with everything you would want, the ladies in cleaning were very nice and quick to help, read some reviews that said the staff where not friendly,but found the complete opposite they would do anything for you. Breakfast was... More 

Was this review helpful? Yes 2
LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear webb313 Thank you for sharing your experience to our fellow TripAdvisor members. We appreciate your recommendation of LK The Empress as a great hotel to stay for guests visiting Pattaya. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We thrive on the satisfaction of our guests and are proud to receive... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had reservations about booking this hotel the first time after reading many reviews about the rudeness of front desk reception staff, however having now stayed here twice this year already, and a third stay booked in a few months, I wanted to write a review. On each occasion staying here, I have found the reception staff to be courteous... More 

Was this review helpful? Yes 3
LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear DockerD70 We are very pleased to read your wonderful review of your holiday with us at LK The Empress and We would like to personally thank you for sharing your review on TripAdvisor for the benefit of other travelers. To say thank you is not enough to explain for your positive feedback. We make every effort to maintain the... More 

Poole, United Kingdom
Top Contributor
77 reviews 77 reviews
35 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The LK group is a big player in town and from what I have heard the overall standard in all operations is good. The LK empress has excellent position if you want to be in heart of things.Can be noisy area,so if you value peace and quiet,maybe move to outskirts of town.However if you come to join in with all... More 

Was this review helpful? Yes 2
LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear Dorsetman_10 We would like to thank you for staying with us and for sharing such a great and special review. We are pleased to know you had a wonderful stay! It is very rewarding to know that we exceeded your expectations and we are thank you for all compliments and your recommendation regarding our location, facilities and the best... More 

New Delhi
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Best location, rude front desk staff. This is my second stay and once again, the staff at the front desk is unhelpful and discourteous. Wish the owners would see this, but I guess with such a good location they don't care.

Was this review helpful? Yes
LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear Karuna S Firstly, thank you so much for sharing your comment “best hotel location”, it is a great pleasure to read your positive comment. Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit, about our service we have taken note... More 

Sydney, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 17, 2015

Recommend the beach front rooms for a stay,sipping a nice cold beer on your balcony watching the endless circus of beach road activity.great bathroom and shower which is a rarity in most hotels.Nice open courtyard to have breakfast or casually have a drink and people watch.Centrally located easy access to the shopping centers and the nightlife scene,all within walking distance... More 

Was this review helpful? Yes 1
LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear stevo467 Thank you for sharing your experience to our fellow TripAdvisor members. We appreciate your recommendation of LK The Empress as a great hotel to stay for guests visiting Pattaya. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We thrive on the satisfaction of our guests and are proud to receive... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 14, 2015

Excellent Hotel to stay at, location is perfect and well kept rooms. I will stay here each trip I take back to Pattaya. The breakfast was decent I only was up a few mornings in time. Room service was very good and staff was helpful. The overall sell point is the size of room, the decor and location!

Was this review helpful? Yes 1
LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear Greg H Thank you very much for choosing to stay at LK The Empress Pattaya and for the time that you have taken to write a review. It is always a great pleasure to receive such positive comments. Your compliments have been shared with the team and we look forward to welcoming you back in the near future. Best... More 

Senior Contributor
32 reviews 32 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 6, 2015

this hotel is very well located and has a very good breakfast, the room was clean and was comfortable, have a good menu for the room service, I don't like checking-out because I had to wait about 15 minutes or a little more. I don't not liked when I was in the swimming pool area don't have a service like... More 

Was this review helpful? Yes 3
LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear Guilhermeimai Thank you very much for choosing to stay with us and all of your compliments and suggestions. By telling us what you don't like and needs to be improved. We appreciate you pointing out the swimming pool service and we will be sure to discuss this information with the relevant Department Heads. You are helping us deliver great... More 

Paris
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 28, 2015

Very nice hotel, well located on the road in front of the beach. The superior room is nice, well decorated and clean. good breakfast. The reception staff not very smily but helpful. Walking street at approx.10 min, malls, and lot of shops and restaurants around. Only one chair in the small balcony (double room) next to the a/c (Better turn... More 

Was this review helpful? Yes 2
LK_Management_Team, Customer service at LK The Empress, responded to this review

Dear wenram Thank you for your review providing feedback of your stay. We appreciate your comments and suggestions. By telling us what you don't like and needs to be improved , you are helping us deliver great customer service to our other guests in the future. We hope to see you again soon. Best Regards, Customer Service Team More 

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