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Grand Heritage Beach Resort & Spa

435 Moo 12, Pratumnak 6 Road Nongprue | Banglamung Chonburi, Pattaya 20150, Thailand
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Grand Heritage Beach Resort & Spa
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Ranked #110 of 387 Hotels in Pattaya
A recent review
4 of 5 stars Reviewed February 3, 2015
Irina B Tallinn, Estonia
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53 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
1 review
1 of 5 stars Reviewed February 19, 2015 via mobile

I'll go with the plus side first as not so many. The check in staff is efficient, room is spacious and pools are large and nice. That's all. The bathroom is fitted with separate shower and bathtub. As I prefer shower so I at first had shower in the shower stand but immediately realized that no matter what temperature I... More 

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Tallinn, Estonia
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 3, 2015

This hotel's entrance does not go on the street or on the beach. Entrance is comfortably drawned in greenery. The lobby is spacious and leads to the pool. And walking along the pool you go out to the beach. Hotel's moto is "Constant in the Commitment to Perfection" and they really try to get it. The hotel rooms (I lived... More 

Was this review helpful? Yes 1
Bergen, Norway
2 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 1, 2014

Stayed here for 2 weeks. Rom was not very clean and there was no battery in the room safety box. Service staff fixed this very fast. Reception staff speaks good English, but that's it. No one else speak any, and appears very ignorant. Not even able to say good morning. Garden is very nice and swimming pools to. Breakfast was... More 

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Stockholm, Sweden
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed August 1, 2014

I stayed for 2 weeks and booked here because others on tripadvisor wrote how quiet it was. And peace and quietness I certainly got! Right near the beach and only a 15 minutes drive from down town crazy Pattaya. There must be hundreds of rooms at this hotel but I doubt more than 10 of them were occupied during my... More 

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Perth, Australia
Contributor
20 reviews 20 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 4, 2014

My friend didn't book this hotel because of the bad reports. I have seen this resort many times and it always looked inviting so I decided to stay. The room, staff and service was without fault, it was a pleasure to stay here. The Wi-Fi very good, I had access to my device all around the resort. The breakfast was... More 

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North Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed April 22, 2014 via mobile

Problem from moment we walked into the room,Dirty sheets,what a joke called in room safe,small flimsy unit seating loose on top of a counter,my 6 year old son picked it up the counter by himself.the swimming pool dirty staff have mean looking,next day front desk want to charge us $25 for a TEASPOON!! My housband went back to the room... More 

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Tallinn, Estonia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2014

It was strange to read some reviews about this hotel. Even if there were any flaws, now the hotel management worked on errors and everything is close to perfect. The first good thing: the hotel is quite. Far from any road (that are very noisy in Pattaya), and even it was fully booked, we almost have not seen guests. At... More 

Was this review helpful? Yes 1
sydney,aus
Top Contributor
105 reviews 105 reviews
23 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed February 9, 2014

We arrived half past midnight after a long flight and drive from Bkk. having booked two rooms one of which we asked for twin beds. After standing around for abt 15 min we were given keys and had to find our way to the room. It had king sized bed so we went straight back down and asked for twin... More 

Was this review helpful? Yes 2
Melbourne, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 11, 2013

After a horrible experience at another hotel, I relocated to the heritage. Was welcomed by the friendly staff and a beautiful lobby. Was given a great rate for a lagoon room with pool access. Was overwhelmed by the staff and their kindness and the cleanliness of the rooms. Room was big and hotel whilst it was busy with bus loads... More 

Was this review helpful? Yes 1
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