We arrived to Ko Samui after a long journey, but no one was there to pick us up. We called the hotel and after 10 minutes, the son Michael picked us up and apologised many times. Sue served nice cold drinks when we arrived, and apologised as well. We had booked the Beachfront Family Bungalow, which was very nice, with... more

As we've stayed in over a hundred hotels around the world we often use Tripadvisor as our travel bible in guiding us to the best available hotels. That's how we came to our choice for The Waterfront in Bo Phut. We called the hotel at 10:00 AM from Koh Phangan to make sure they had a room. We saw the... more

Hosts, Sue & Robin, were hospitable, friendly, & sociable. Michael (their son) who speaks 3 dialects of Thai, was more than happy to drop us off to the local Mall (Big C) when the rain had been pouring down & the hotel's free-to-use bicycles were not available. Accommodation is clean, quiet, & secure, with a spectacular panorama of the sea... more

We agree with most reviewers that this hotel was the best all round hotel we visited in our 3 stop visit to Thailand.The very warm welcome from the owners and the charming staff.All the little extra's were most appreciated and the way they went out of their way to be helpful.We booked 6 nights but tried to extend for 2... more

I stayed at the Waterfront for 8 nights at the end of June after reading the other reviews, and I enjoyed every minute. The atmosphere at the hotel is totally relaxed and very friendly. Robin and Sue were fantastic hosts, they knew and greeted all of the guests by name, arranged free transfers from and to the airport, and all... more

We had stayed at The Waterfront for two weeks in June, 2008. We had an amazing time. The Waterfront is situated very close to many shops and fantastic dining (within walking distance). The rooms are very clean and comfortable. The pool is small, but does the job. There is no beachfront swimming, but the view is fantastic. The service is... more

We stayed for nine nights in June. Concur with all the positive reviews-you know that the beach is not good and that the pool is small. The really good things were the staff and the free WIFI. The food is very good. For me the high-lite was the restaurants and bars in the village. For the best Pizza's try Juzza... more

Unfortunately we only stayed at the Waterfront for 1 night on our way to Koh Phangan, but Robin and Sue were amazing hosts. After a long flight from the UK we couldn't have asked for a better welcome. We were picked up at the airport and taken back to the resort free of charge. The rooms were lovely, they were... more

We have just returned to Dubai after spending 16 happy days doing nothing more than enjoying the peaceful location of the hotel and the warmth and hospitality of all the staff. Sue and Robin have got it right! The hotel is clean and well organised and has great staff in all departments -always willing to do that little bit extra,... more