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Moevenpick Koh Samui Laem Yai

#88 of 312 Hotels in Ko Samui
Certificate of Excellence
57/6-7 Moo 5 | Angthong, Ko Samui 84140, Thailand (Formerly The Passage Samui Villas & Resort)
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Moevenpick Koh Samui Laem Yai
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Moevenpick Koh Samui Laem Yai
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512 reviews from our community

Traveler rating
    267
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    46
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    9
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10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Our group of 5 have just spent 8 nights at this resort and had a very enjoyable stay. As far as the food goes breakfast was excellent, you couldn't ask for any more and the service was very good. We only ate dinner there one night and the meal was very average at best but we were told that there... More 

Was this review helpful? Yes 1
mhrsamui, General Manager at Moevenpick Koh Samui Laem Yai, responded to this review

Thank you very much for taking the time to provide us with your feedback on your recent experience whilst staying with us at Mövenpick Resort Laem Yai Beach Samui. We are grateful for your appreciation of our services and facilities. This is an added inspiration for us as we continue to do our utmost in delivering the high standard of... More 

Eggenwil
Top Contributor
57 reviews 57 reviews
34 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 3 weeks ago

If you are looking for a hotel with the standards you know from Mövenpick you may not chose this hotel because you will probably be disappointed. It has been claimed that this hotel has recently been renovated and re-opened under the brand of Mövenpick. Without doubt this hotel has potential - HOWEVER: Breakfast: is far below average and not appropriate... More 

Was this review helpful? Yes 10
mhrsamui, General Manager at Moevenpick Koh Samui Laem Yai, responded to this review

First of all, allow me to thank you for taking the time to write your comments regarding your recent stay at Mövenpick Resort Laem Yai Beach, Koh Samui. I am sorry to hear that you underwent an unsatisfactory experience in regards to our overall facilities and service. I would like to apologise for not meeting the expected standards. I also... More 

Santa Eulalia
Top Contributor
168 reviews 168 reviews
27 hotel reviews
138 helpful votes 138 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel was known as The Passage but has been taken over by the Moevenpick group - not that you would know it! We were staying nearby and thought it would be a change to have dinner there as it has a good location right on the beach just around the headland from the Four Seasons. The complex looks attractive... More 

Was this review helpful? Yes 4
mhrsamui, General Manager at Moevenpick Koh Samui Laem Yai, responded to this review

We thank you for posting a review. We apologise for the series of events that led to your stay with us being below the standards usually upheld by Mövenpick. Your comments will assist us in both improving our service and helping us focus on highlighted areas. About your experience in one of our restaurants, it is obviously frustrating to learn... More 

Ljubljana
Top Contributor
73 reviews 73 reviews
19 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Breakfast good, big compliments to daily cleaning, a lot of privacy and quite. Reception staff slow, noninterested... We did not have feeling that we are welcome at our arrival. This does not include all staff, some of them were complitely oposite. The Terrace, main restaurant - we were very disapointed with food - too much pepper, no flavour and really... More 

Was this review helpful? Yes 4
Wellington, New Zealand
Contributor
12 reviews 12 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 5 weeks ago

By the reviews and look of this place we expected great things, it was very average and for what we paid was pretty disappointing. The pool was chlorinated not salt water so left your skin feeling scratchy and smelt fairly strongly, apart from the restaurant team who were nice, the other staff were ok but not enthusiastic about service, to... More 

Was this review helpful? Yes 4
Oslo, Norway
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 22, 2015

Stayed at the Mövenpick for six nights in February 2015. We are a family of four and rented a plunge pool villa. The hotel has a very good, but unfulfilled potential. The premises are very nice and well maintained and the pool area is great. Our room was nice and well suited for a family, but with a very noisy... More 

Was this review helpful? Yes 6
Cobar, Australia
Contributor
17 reviews 17 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 15, 2015

This hotel/resort is well placed in a quiet and private area on Samui. We stayed in a pool access villa which was well laid out, nicely decorated, had good air conditioning and was a few steps away from one of the three pools. This resort is relaxing, has a fabulous day spa, a very good breakfast buffet, a good choice... More 

Was this review helpful? Yes 2
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2015

Firstly....... Cannot fault the staff, the food, the pool or my room!!! Was really really nice!!! It was My Mother's birthday and also mine 4 days prior so we went there with the intention of just having a really lovely relaxing holiday!!! And that is what I got!! The only thing I could fault is the location - it is... More 

Was this review helpful? Yes 2
Zollkon, Schweiz
Contributor
18 reviews 18 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 22, 2015

The way the hotel is managed, it is not ready to play in the villa hotel league. No intend perceived to make your stay a memorable experience. We stayed 4 nights and booked a plunge pool villa to have a pleasant couple vacation. Do not waste your money on that room as this is rather a bungalow with a small... More 

Was this review helpful? Yes 5
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 18, 2015

Ideally situated on the beach, great for relaxing and chilling out. Stayed for three weeks, staff very friendly and only too happy to help with anything. Food was really good, and plenty of choice for breakfast, and extensive menu for the evenings. Beach in front of hotel always kept clean. Hired a car as it was cheaper than taking taxis... More 

Was this review helpful? Yes 1
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