We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel, Chiang Mai

Certificate of Excellence
Hotel website
Hotel deals
89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Special Offer
Sensational Horizon Club
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Shangri-La Hotel, Chiang Mai
Professional photos View all
Browse nearby
Shangri-La Hotel, Chiang Mai
Shangri-La Hotel, Chiang Mai
Shangri-La Hotel, Chiang Mai
Write a Review

1,202 reviews from our community

Traveler rating
    787
    304
    80
    20
    11
See reviews for
270
489
77
118
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1202)
  • Mar-May only
    (318)
  • Jun-Aug only
    (241)
  • Sep-Nov only
    (248)
  • Dec-Feb only
    (395)
All months
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for 3 nights (company trip) from 1st May - 3rd May, 2015..The moment you walk into the hotel, you are "greeted" by Shangri-la's amazing scent..same scent across all of Shangri-la's hotels I think..so far, I was lucky enough to try Shangri-la Xian, Kuala Lumpur and a few Traders/ Jen in Malaysia.. :) I have always loved Shangri-la's room... More 

Was this review helpful? Yes
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for two nights, and it is a good hotel, otherwise why would the visiting chinese dignitary choose it? Police everywhere, even emergency nursing stations and sycophancy on an industrial scale. We made do with a cold beer in the excellent bar, where despite the towering prices, Joy the bar lady struggled to make a martini. She got... More 

Was this review helpful? Yes
Abu Dhabi
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel places importants on ensuring guests are pampered. If you are staying in the Horizon Club you will enjoy all the hotel has to offer, great canapes and drinks each evening and a quiet place to enjoy breakfast. The hotel has a well appointed fitness centre and a fantastic outdoor pool, if you are really energetic head out for... More 

Was this review helpful? Yes
Vashon, Washington
Contributor
17 reviews 17 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

First, my wife and I stay at this hotel often and there is a reason for it. We have stayed at a number of other properties in CM and never felt near the level of attention and care that we get here. The property is immaculate and the staff is extraordinary in the level of care and service that they... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Coventry, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is immaculate all through the hotel, cleanliness is amazing. It is class as soon as you enter the hotel, and service is outstanding. We stayed for 3 nights from the 1st May, I cannot recommend this hotel high enough. Yes there is construction work taking place next to the hotel, but It did not bother us, with a... More 

Was this review helpful? Yes
Tampa, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Two couples and two babies. My husband, baby, and I enjoyed a large upgraded room (had to pay an extra $15 or so a night). Why not enjoy some luxury on the cheap (relatively speaking)? Just some tips: food and drink are half off at pool because of loud construction next door (yes, even on Sunday), but who cares about... More 

Was this review helpful? Yes
Beaufort, South Carolina
Contributor
19 reviews 19 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I spent 4 days in Chiang Mai during our honeymoon and so booked the Shangri-La. The hotel was absolutely beautiful, well maintained and exceptionally clean! While the carpet in the hallways was a little dated, our room was beautiful! There is some construction going on at by the pool that is quite noisy, but can't fault the... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 1 week ago

We found our stay very comfortable, check in was very prompt and stay at Horizon Club Premiere Room was very enjoyable. Staff were very attentive, thanks to Club Horizon Manager Mr. George. Also thanks to Mr. Boyle, Ms. Dear, Ms. Cake and Ms. Praew. Room service attendent Mr. Joe took great care of us. Swimming pool was very clean and... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Madrid, Spain
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As son as you enter the Shangri La in Chiang Mai, their brand fragance will let you know you are in a luxuurious hotel. I will not hide the fact that some furniture are a bit outdated, and start showing signs of age. Yet the rooms are all very big, confortable, very beautiful, very stilish. Bathrooms are newly refurbished and... More 

Was this review helpful? Yes
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was here in beg of May 2015 and spent a lot of time chilliin by the pool, cause that's what you do when you're on holiday. The pool itself is nice with plenty of day beds and free cabanas to use, however there's a huge construction project happening right next to the pool which creates loud disturbing noise daily.... More 

Was this review helpful? Yes
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Sir/Madam, Thank you for sharing your comments and we do apologize for the inconvenience. We are very concerned to learn of your disappointment caused by construction noise from our neighbor. It is correct that being at the pool there is at times construction noise to various degrees. The building has grown already to the 10/F and the worst is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,078 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (468)
Viewed
Hotel & grounds (93)
Viewed
Room/suite (97)
Viewed
View from room (30)
Viewed
Bathroom (16)
Viewed
Pool/beach area (48)
Viewed
Dining (22)
Viewed
Business center/function rooms (1)
Viewed
Family/play areas (1)
Viewed
2:23
Videos (2)
Viewed
Other (158)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (592)
Viewed
Amenities (123)
Viewed
Deluxe Room (61)
Viewed
Horizon Club Deluxe Room (67)
Viewed
Kids Pool (3)
Viewed
Lotus Suite (146)
Viewed
Pool (28)
Viewed
Restaurants and Bars (110)
Viewed
The Hotel (54)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (4)
Viewed
Dining (3)
Viewed
Other (5)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities