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Shangri-La Hotel, Chiang Mai

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89/8 Chang Klan Road, Chiang Mai 50100, Thailand
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Shangri-La Hotel, Chiang Mai
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1,516 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

Once again, a potential five-star property but the pool is a polar bear sanctuary. What's up with that? Very nice rooms and a very friendly, attentive and helpful staff. Skip the $20 hotel buffet breakfast and walk a few blocks to "Butter is Better." Nice spa, too. You can warm up there after freezing your tush off at the pool.... More 

Helpful?
Thank ataglance20008
Bengaluru (Bangalore), India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed in a set of Horizon club rooms. The room is reasonably big with everything you need, nothing overly special. What really sets this hotel apart is the service. From the moment you arrive every person on the hotel staff is out to make it as great a holiday as possible. It's close enough to the old city and... More 

Helpful?
Thank VellVector
Singapore, Singapore
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I fell in love with Shangri-la the first time I visited it in Indonesia. The thing about it's service is that you tend to expect a lot once you've visit this place. My wife was delighted to stay at this place and we were take care of in an excellent manner. Nui from the housekeeping was a star in decorating... More 

Helpful?
Thank NaikV
New Delhi, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Beautiful property with an old world charm. Centrally located and well suited for business and holiday travellers. Friendly and efficient staff. Food was excellent in the restaurants. They even had a painting exhibition in the foyer.

Helpful?
Thank Georgebino
Sutton-on-Sea, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is excellent,the staff very friendly. There are building works adjacent to the hotel,the noise and dust associated withthe works is horrendous.A tranquil afternoon around the pool is not possible.The buildings are 17 storeys high 600 condominiums to be exact.The air conditioning units fitted to the condominiums are going to be very noisy once up and running. What was... More 

Helpful?
2 Thank fazerman54
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We couldn't rave enough about our stay at the Shangri-La in Chiang Mai. The minute we arrived at the hotel the staff were immediately available to help us with any request. Everyone seemed so genuinely interested in our plans and sharing their recommendations of the city. We threw our plans for the city out the window and followed all recommendations... More 

Helpful?
Thank Michael P
Canberra, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Top class hotel with all the trimmings. the Horizon club was great value for money. we arrived by pushbike and they looked after our bikes with no fuss, Great breakfast and wonderful friendly service. Very helpful staff, immaculately clean. The outdoor pool was beautiful.

Helpful?
Thank croweye
Sydney, Australia
Level Contributor
153 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Shangri-La is truly a favourite of mine. We always stay on the club floor, usually in a suite. The rooms are spotless and immaculately kept. The sitting room is spacious and has comfortable furniture and a well-stocked bar. The beds are great - just firm enough for a good nights sleep, but not rock hard like many asian hotels.... More 

Helpful?
Thank wanderingbear
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear wanderingbear, We appreciate your wonderful review following your recent stay at Shangri-La Hotel, Chiang Mai. The team and I are delighted that you had such a wonderful stay and to hear that our Club Lounge especially was exceptional. Thank you also for mentioning our amazing pool set amidst lush tropical gardens. Our convenient location, providing our guests easy walking... More 

Ascot, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Shangrila hotel in Chang Mai was absolutely beautiful and ticked e dry single box for myself and my husband. I do a lot of travelling staying at lovely 4 and 5 star hotels and this hotel is definitely in my top 5 for sure. It has something for everyone. Lovely pool area and gardens. Health club with gym, sauna,... More 

Helpful?
Thank Pinderpops
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Pinderpops, Thank you very much for sharing your experience at the Shangri-La Hotel, Chiang Mai. On behalf of the entire team, I would like to thank you for your great compliment to our service. We are also pleased to read that you liked our pool and health club and that you could benefit from the extensive garden of our... More 

Perth, United Kingdom
Level Contributor
678 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is one of the best Shangri La hotels we have stayed in. Excellent throughout, from the pick up at the Airport right through to departure. It is what a hotel stay should be. Special mention to George, the manager of the Horizon Club,who is professionalism personified. Sorry to be leaving. The situation with the condominium building has improved... More 

Helpful?
Thank gastronaut_11
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear gastronaut_11, Thank you so much for taking the time to post a review on TripAdvisor! We are flattered to hear that you consider Shangri-La Hotel, Chiang Mai as one of “The Best Hotel". I have shared your comments with our team, particularly to George and Da at Horizon Club and they are delighted to know about your excellent feedback... More 

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