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Shangri-La Hotel, Chiang Mai

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89/8 Chang Klan Road, Chiang Mai 50100, Thailand
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Sensational Horizon Club
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Shangri-La Hotel, Chiang Mai
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Shangri-La Hotel, Chiang Mai
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1,265 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1265)
  • Mar-May only
    (327)
  • Jun-Aug only
    (295)
  • Sep-Nov only
    (248)
  • Dec-Feb only
    (395)
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Sydney, Australia
Level Contributor
95 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Classy hotel. I enjoyed both my guest room and the meeting rooms. they are large, spacious, good wifi connection. The food quality is excellent as well, in terms of choices and taste. If I may be picky a little, the number of restaurants available within the hotel is quite limited if you are hosting a larger business conference (say a... More 

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Hong Kong
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed many times in Shangri-La hotels but this was the best so far. Of course, most of the other Shangri-Las we have visited have been up to the normal high standard expected. Here are some of the items which impressed us at Shangri-La, Chiang Mai. 1. On the day we arrived we had lunch in the Kad Cafe.... More 

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Dubois, Wyoming
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel with our 3 kids wile travelling through Thailand. The service was excellent, the rooms clean and well appointed and the location was great. I would stay here again without giving it a second thought.

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Manchester, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We tayed here for 5 nights from 4th July to 9th July 2015.It is fantastic hotel and service is very good. We had two rooms in Horizon club. The main problem is construction next door. We have also noticed the top management in this hotel do not pay much attention to all guests. In horizon club I have seen two... More 

Was this review helpful? Yes 2
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Vadhit, Thank you for staying with us recently and posting your feedback on TripAdvisor. While I am delighted to read that you enjoyed your stay, please accept my apologies for any shortcoming you experienced. Your feedback is important in ensuring that greater attention and improvement are immediately looked into where needed. Look forward to welcoming you back soon. Yours... More 

Orlando, Florida
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Our family had the privilege of staying in a suite on the Club Level. The Club Level Staff was absolutely amazing and so attentive to our every needs. They suggested and arranged the most amazing private tours for our family including the Elephant Farm which was kind to the animals. We would highly recommend this hotel to any family or... More 

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FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear RAckley2015, I am delighted to read how much you and family enjoyed your recent stay at Shangri-La Hotel, Chiang Mai; and thank you for taking the time to leave such a superb review in particular regarding the services from our club floor staffs who are expert in advising you on how to make the most of your stay with... More 

London
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel has a great location for exploring Chiang Mai, and if you are a fan of huge construction projects you will love the view from the pool and all of the noise that comes from being right beside a huge building site. No need for an alarm clock when the friendly builders next door will wake you at 07:15... More 

Was this review helpful? Yes 5
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Stahl, Thank you for posting your review on TripAdvisor in regards to your recent stay. I appreciated you clarifying to the readers on the location of the hotel being closure to the night markert and major tourist attractions. At the same time, I am sorry to read that you were disturbed by the construction from our neighbor and deeply... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a beautiful place, doesn’t really have a hotel feel to it, feels and looks more like a majestic home. The front desk is area is ornate and the employees checking you in treat you like royalty. They wear beautiful silk clothing. The rooms are very nice, very clean and comfortable, with quality shampoo etc, and breakfast is an... More 

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FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Lvoryann, Thank you for your positive comments and for sharing your experience. I am happy to know that we have all made your stay enjoyable with our warm hospitality and friendly service. Your recognition of each team member for their efforts in making your stay extra special is indeed appreciated and your kind words have been shared with them.... More 

Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I took a holiday over Chinese New Year and stayed at the Shangri-La in Chiang Mai. Our main purpose of traveling to Chiang Mai was to sightsee and visit an elephant orphanage. So, although the hotel is a little dated and not as nice as other Shangs we have stayed at it suited our needs perfectly. We... More 

Was this review helpful? Yes 1
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Alextraveling2011, Thank you for choosing to stay with us and for your fantastic review of our hotel. I am truly happy to learn of your great satisfaction while staying with us. It was a pleasure to have been of service to you. Our convenient location, providing our guests easy walking to the night market and city’s tourist attractions. My... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the deluxe room for 2 night towards the end of a month long trip in Chiang Mai. It was amazing - the pool is great, jacuzzi nice and hot, and our room was perfect and quite spacious. Our room overlooked the pool which was nice. Bathroom and shower was amazing. Service was great - they clean your... More 

Was this review helpful? Yes 1
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear James W, Thank you for sharing your experience during your recent stay with us. I'm glad that you had a wonderful stay with us and found the room comfortable, clean and spacious. Our convenient location, providing our guests easy walking to the night market and city’s tourist attractions. I look forward to welcoming you back soon! Yours sincerely, Franz More 

Oslo, Norway
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I enjoyed two very good days relaxing at the Shangri-La hotel after three weeks of bootcamp outside Chiang Mai. The hotel is sertainly one of the best in the area, but it is not up to Bangkok five star standards at far as rooms and everything else goes. I booked a suite and it was big, ok, clean and spacious,... More 

Was this review helpful? Yes
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Elextra67, Thank you for sharing your experience with us. I am glad that you found the rooms comfortable and spacious. Our convenient location at the heart of the city has been providing our guests easy access to the night market and city’s tourist attractions. I hope to have the chance to welcome you back again soon. Yours sincerely, Franz More 

Hotel Review Summarization

What travelers say

  • Night market(23)
  • Horizon club(22)
  • Swimming pool(11)
  • Star hotel(10)
  • Very good(7)
  • Very nice(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,099 photos of this hotel

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Dining (23)
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Hotel & grounds (99)
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Room/suite (99)
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View from room (30)
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Bathroom (16)
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Pool/beach area (48)
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Business center/function rooms (1)
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Family/play areas (1)
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2:23
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Other (172)

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Amenities (123)
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Deluxe Room (61)
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Horizon Club Deluxe Room (67)
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Kids Pool (3)
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Lotus Suite (146)
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Pool (28)
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Restaurants and Bars (110)
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The Hotel (54)

Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Business center/function rooms (1)
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Room/suite (4)
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Dining (3)
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Other (5)
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