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Shangri-La Hotel, Chiang Mai

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89/8 Chang Klan Road, Chiang Mai 50100, Thailand
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Sensational Horizon Club
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Shangri-La Hotel, Chiang Mai
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1,303 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (319)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (1303)
  • Mar-May only
    (327)
  • Jun-Aug only
    (333)
  • Sep-Nov only
    (248)
  • Dec-Feb only
    (395)
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Hong Kong, China
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

that's the 2nd time i traveled to Chiang Mai for family vacation. had excellent experience last year, i decided to spend a night at Shangri-La Hotel. (if it was not due to itinerary of travel to Pai, i really like to spend more nights there.) room was clean and comfy as expected. thx to the staff at reception and housekeeping,... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in a Horizon Club Premium Room at the Shangri La in July 2015. I do a lot of travelling but this was something special. Reception: We were greeted at the entrance and taken to the Horizon Club floor for a personal check-in while our luggage was delivered to the room. The staff were extremely friendly, providing us with... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Beautiful location. Wonderful accommodations. But wow! The music, the booming, goes on all night! There were several people oblivious to the noise wandering around and scrolling through Facebook. I was not one of them! So if you want a good night's sleep, this is not the place for you. I asked some locals the next morning, and they said this... More 

Was this review helpful? Yes 1
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Dawn, Thank you for choosing Shangri-La Hotel, Chiang Mai and taking the time to review us on TripAdvisor. I am most concerned to read that you were disturbed and consequent loss of sleep you experienced by the noise levels from the big special event held in the hotel during your stay. Please accept our most sincere apologies for shortcomings.... More 

Belfast, United Kingdom
Level Contributor
292 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is one of the nicest hotels in Chiang Mai but it is not without its problems. When we arrived they could not allocate us the room that we had ordered, which was a room with either two double beds or a king bed and two rollaways. They said they had neither which is imply unacceptable for a booking made... More 

Was this review helpful? Yes 1
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear KMcCorry, Thank you for choosing Shangri-La Hotel, Chiang Mai. I am happy to learn that you were treated well while staying with us. I will happily share your comments with George and Wawa accordingly. At the same time, I am sorry to read that you were disturbed by the construction from our neighbor and deeply regret if the atmosphere... More 

San Jose, Costa Rica
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

As an anniversary get-away it was perfect. The staff went out of their way to make us feel celebrated - fresh fruit basket upon arrival, chilled wine an hour later, a hot drawn bath with rose petals, and turndown service with towel swans and rose petals. The pool staff are attentive and kind. The restaurant is delightful and accommodating of... More 

Was this review helpful? Yes
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear GidgetontheGo, Thank you for sharing your fantastic stay with us. It is great to read that you enjoyed our hotel facilities, ambience and had a relaxing stay. Thank you for the highlight on our exceptionally amazing breakfast and appreciated you clarifying to the reader on the location of the hotel being closure to the night market and major tourist... More 

Bangkok
Level Contributor
196 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Oriental and Four Seasons may be awesome but the Shang beats them hands down in terms of location! In the heart of the city but still manages to exude a quite and peaceful atmosphere. The somewhat aging product is more than offset by the warm and wonderful service. The folks in the Horizon Club could not be more helpful... More 

Was this review helpful? Yes
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Softlanding, I am happy to learn that you were treated well while staying with us. I will happily share your comments with my team. Our convenient location at the heart of the city has been providing our guests easy access to the night market and city’s tourist attractions. Look forward to welcoming you back soon. Yours sincerely, Franz More 

Bangkok, Thailand
1 review
5 of 5 stars Reviewed 2 weeks ago

Can hardly wait to return! Staff were extremely helpful and friendly! Facilities were awesome! And the food was fantastic! Within walking distance of the night market and other shopping areas. Beautiful city!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear RexRA, I am happy to learn that you were treated well while staying with us. I will happily share your comments with my team. Our convenient location at the heart of the city has been providing our guests easy access to the night market and city’s tourist attractions. Look forward to welcoming you back soon. Yours sincerely, Franz More 

Singapore, Singapore
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you plan to spend some time relaxing by the poolside on the hot days in Chiangmai, this is NOT the hotel at this moment in time. You will have to bear with the noise coming from the construction of a high rise apartment block coming up right next to the hotel. I thought it will stop on Sunday but... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Peter G, Thank you for sharing your experience during your recent stay with us. I am happy to know that we have all made your stay enjoyable with our warm hospitality and friendly service. Your recognition of Horizon Club team and your kind words have been shared with them. At the same time, I am sorry to read that... More 

London, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

we booked through a decent UK travel agent, and were less than impressed by the large construction project going on next door. to be honest it had little impact when in the room, but by the pool was just not very calm. (kids didn't really care, but we did.) When we mentioned it at checkin we were distinctly unimpressed by... More 

Was this review helpful? Yes
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Gavin, Thank you for staying with us recently and posting your feedback on TripAdvisor. I was concerned to read about the rooms' assignment and had ensured that greater attention and improvement are immediately looked into where needed. At the same time, I am sorry to learn that you were disturbed by the construction from our neighbor and deeply regret... More 

North Yorkshire, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Beautiful hotel, with a great location in the centre of Chiangmai. Stayed for three nights on the horizon club level... The staff were lovely always smiling and soon helpful, really made our stay. We were worried about previous reviews regarding the building work, we'll all I can say is if we didn't know about it we would never have known... More 

Was this review helpful? Yes
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear 19MA66, Thank you for choosing Shangri-La Hotel, Chiang Mai. I am happy to learn that you were treated well while staying with us. I will happily share your comments with my team accordingly. Our convenient location at the heart of the city has been providing our guests easy access to the night market and city’s tourist attractions. Look forward... More 

Hotel Review Summarization

What travelers say

  • Night market(23)
  • Horizon club(22)
  • Swimming pool(11)
  • Star hotel(10)
  • Very good(7)
  • Very nice(3)
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1,108 photos of this hotel

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Dining (23)
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Hotel & grounds (99)
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Bathroom (16)
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Pool/beach area (48)
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Business center/function rooms (1)
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Family/play areas (1)
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2:23
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Other (180)

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Amenities (123)
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Deluxe Room (61)
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Horizon Club Deluxe Room (67)
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Kids Pool (3)
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Lotus Suite (146)
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Pool (28)
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Restaurants and Bars (110)
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The Hotel (54)

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Hotel & grounds (3)
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Business center/function rooms (1)
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Dining (3)
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Other (5)
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