Stayed with my family of four and mostly the hotel lived up to the expectations I tend to have of Shangri-La. As Golden Circle member I stayed at many of their hotels in Asia. From checkin to breakfast.. dinner, service.. checkout.. you're always greeted with a smile and staff is in general very much helpful. If I have to think... More

The reputation of Shangri-La continues as a true 5 star hotel in Chiang Mai. We stayed in a Horizion Suite on the 11th Floor, I highly suggest staying in one of the Horizion Suite rooms because it gives you access to the Horizion Suite club. There is a Business Center there. 2 computers, printers and fax machines for free. Everyday... More

I have nothing bad to say about this hotel. It was perfect for our family of four. We ate room service and swam in their great pool. We LOVED our day trips to the Tiger Kingdom and the Golden Triangle. The Horizon Club was great and the attendants played with our 3 year old. But the thing that meant the... More

I was really looking forward to our stay in the Chiang Mai Shangri-La. This is one of my favourite hotel brands in one of my favourite cities. Granted, it had been a long time since I'd been here so I wasn't really sure if this would be a good choice or not, but lucky for us, it was. The hotel... More

From our arrival to our departure this hotel did not spoil my expectations of Thai hospitality. The staff from reception to the club paid attention to even the slightest details. Walking distance to the night market down the street and many restaurants, easy transportation to many other areas of the city as well. The staff at the club level were... More

Being a diamond member continuously for the past 2 years, I've had the opportunity to sample Both Shangri-la and Traders hotel chain in various countries and never had any complaint till date. It's my first night in Shangri-la Chiang Mai today. Since arrival today, everyone from Concierge to Reception and even in the Restaurants have been superb in terms of... More

We stayed here for 3 nights (16-19th April). We had a mountain/city view room that offered plenty of space, very nicely decorated, clean and surprisingly private which is great. The bathroom was big and light, with the complimentary toiletries being replenished daily which was a nice touch when you compare it to other 5 star hotels. The turn down service... More

My wife and I stayed for a week in a Horizon Club room. A friendly and relaxed atmosphere coupled with the service and facilities we have come to expect from Shangri-La Hotels made our stay comfortable and enjoyable. Unfortunately, due to a change in the flight time on our departure, we had insufficient time to fill in the "how do... More

'Ooooooo, this is Nice...' The Shangri la convinced me about the benefits of big hotels. It's the grandeur combined with attention to detail that make this hotel great. Once you get to your floor (security-carded elevators as standard), the corridors are wide and airy opening into large and beautifully decorated rooms with wood paneling and large picture windows. The bathroom... More