We arrived at the airport and I had arranged for a car from the hotel to pick us up - more expensive than a taxi but a lot less hassle - highly recommend. The hotel is very impressive from the front, the rooms were superb and very spacious with everything that you would need. The one thing to bear in... more

We escaped to Chiang Mai from a dismal Koh Samui. We booked the room on the hotel website the day before and got a great package staying on the executive floors in a massive room, almost small apartment. We were met at the airport by a hotel rep then taken to the hotel car and were given cold towels and... more

Stayed for 3 nights with my wife after staying at numerous other hotels in Thailand which were excellent (Landmark , Marriott , Legacy Suites) and have had the single worst experience at a hotel in recent memory. During our stay to top off the average room with an awesome view of a tiled roof and the below average service and... more

We stayed in a premier room and it was beautiful! Great location near the night markets, and on a sunday, they have markets near the old town which is about 70 baht on a tuk tuk. Staff were wonderful as I was sick while we were in Chiang Mai, and there is a hotel doctor that visits each day for... more

We stayed at this lovely hotel as part of a package deal through GloboTours during the hotel's grand opening. The hotel was centrally located in Chiang Mai, the staff was friendly and quick to respond to our every need, the pool was spacious yet gave you a sense of privacy. The hotel grounds had something interesting to see at every... more

I have a history of problems with this chain of hotels; from KL to Hong Kong they've all managed to upset me to some degree so I'm determined to give these guy a fair appraisal. Positives first: whoever designs these hotels is a genius, the layout is fantastic and the attention to detail with decor etc is fantastic. The gardens... more

Stayed there for two nights in September and to be honest I expected more from the Shangri La. We booked the hotel by writing to their reservation department directly and were quite impressed by their speedy response. Got a decenet rate given that this was low season and the hotel was pretty much empty. The Good - Location - Very... more

It was my first in any Shangri La hotel.Overall experience in the hotel was excellent. Restaurant is great with variety of continental food. Swimming pool and Gym facility is great. Overall i would recommend this hotel for everyone. more

We stayed in a Horizon Club room with good views of the city. The room was large and comfortable. The Horizon Club staff were very helpful and courteous. For all the hotel staff nothing was too much trouble. We had a very pleasant stay more