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Parasol Inn Hotel

Certificate of Excellence
105 / 1 Prapokklao Rd | Klangwiang Intersection, Phrasing, Chiang Mai 50200, Thailand
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Parasol Inn Hotel
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283 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this hotel for it's good comments online. But the moment we checked in the hotel, no staff even welcomed us, not even a smile. Then, our room is on the 4th floor, there's no lift and it's ok, we understand it's a small hotel. But for them to say we have to carry our heavy bags for 4... More 

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Hong Kong, China
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Normally, hotels seem better online than in person but Parasol Inn proved to be the opposite! It's a 10min taxi ride from the airport but seems like a world away! It's also right in the middle of old city and is seconds away from temples, aprox 10min walk from the markets, and aprox 30min walk from the night bizarre (we... More 

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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Have stayed in several hotels in Chiang Mai and this was the worst. For the same price, you can do better. Pros: Location Cons: Room is dirty, breakfast is horrible / not worth it, no elevator, no amenities, staff is unhelpful, at check-in staff will require you to send an email to them with your reservation even though they have... More 

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parasolinn, Owner at Parasol Inn Hotel, responded to this review

Dear Guest, Thank you for taking time to review us in trip advisor from your comments we have certainly missed a couple of areas during your stay and you can be assured your comments have been feedback through to the relevant teams to ensure we continue to meet the service that our guests have come to expect from us at... More 

Cheltenham, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Rooms are spacious and clean with good hot showers, great central location however reception / staff service are unfriendly. We had bed bugs in the family room and when we complained about it the reception tried to put the blame on us and even raised her voice at us. Later, they were so nice and smiled at us and gave... More 

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parasolinn, Owner at Parasol Inn Hotel, responded to this review

Dear Guest, The bug bed is really shocking and I am very sorry for the incident. We are very sorry about our staff behavior and we have taken this point very seriously and have gave her a warning. Sometimes we have just no influence, which "trekking guest" enters our rooms through there bags or "other guest" might have open tilted... More 

Langkawi, Malaysia
1 review
4 of 5 stars Reviewed March 30, 2015

Comfy room, friendly staff at affordable price. Love their breakfast bar and this hotel just right on the centre of weekend night market, many nice restaurant just a walking distance from the hotel...

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parasolinn, Owner at Parasol Inn Hotel, responded to this review

Dear Guest, Thank you for choosing Parasol Inn Hotel for your recent stay in Chiang Mai. We really appreciate that you took the time to send valuable comments about your stay at our hotel, especially for mentioning customer service , comfy room, breakfast, our staff and good location. Looking forward to welcomeíng you soon again. Best regards from on behalf... More 

Senior Contributor
39 reviews 39 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 19, 2015

I arrived in Chiang Mai at 7:00PM on a Sunday night. The taxi had to drop me off about 3 blocks from the hotel as Sunday Night Market was underway! What a fun way to arrive at my destination! There were no less then 5,000 shops and stalls set up for the weekly event and all the surrounding streets were... More 

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parasolinn, Owner at Parasol Inn Hotel, responded to this review

Dear Guest, Thank you for choosing Parasol Inn Hotel for your recent stay in Chiang Mai. We really appreciate that you took the time to send valuable comments about your stay at our hotel, especially for mentioning our staff and good location. Looking forward to welcomeíng you soon again. Best regards from on behalf of the Parasol Inn Hotel team More 

Santa Monica, California
Top Contributor
278 reviews 278 reviews
39 hotel reviews
235 helpful votes 235 helpful votes
3 of 5 stars Reviewed March 1, 2015

We got into town two days early and our pre-booked hotel was full and couldn't take us early. We grabbed a room at the Parason to tide us over. Nothing to write home about. It's clean - it's basic. WiFi never worked. On a noisy street. Some of the rooms in the pictures look really cool! Unfortunately, I wasn't in... More 

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parasolinn, Owner at Parasol Inn Hotel, responded to this review

Dear Guests, Thank you for taking the time to share your experience with us. I first want to apologize to you for your customer experience. We know how important WIFI is to our guests and strive to ensure that guests needs are met. This is certainly an exception and not the norm. We did experience difficulty with our WIFI the... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 28, 2015

We are family that travels a lot, different sides of world and I can say that this is the most awful hotel I have ever been in whole my life. We made reservation through Agoda upon its reviews that were excellent. When we arrived the smelly room with no windows met us. Sewage smell was unbearable, so unbearable that one... More 

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parasolinn, Owner at Parasol Inn Hotel, responded to this review

Dear Guests, Needless to say, we are extremely disappointed to read your review. This is not the impression we wish to leave you with. Our reception should not have acted this way upon informing your room and I am very sorry that this started your visit off on the wrong foot. Furthermore, I truly regret the misunderstanding at the beginning... More 

Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 17, 2015

This hotel is in a great location in the old city and the staff is wonderful and responsive to any issues. My room was mediocre but it was serviced daily, was clean and the bed was comfortable. My biggest issue was the bathroom floor flooding from the shower above and there was a smell of sewer gas in the room... More 

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NimmanMaiHotel, Owner at Parasol Inn Hotel, responded to this review

Dear Guest, Thank you for posting a review about the Staff and Location of Parasol Inn Chiang Mai. We read that your stay was pleasant but had some concerns about a few things. In regards to the elevator it is quite difficult to install due to the building structure but we will always offer guests who in need of bag... More 

Canada
1 review
5 of 5 stars Reviewed February 17, 2015

I come from Canada me and my wife stay at Parasol inn three night was wonderful place good location and staff is excellence we are booking tour for 2 day the staff NING she recommend us go to half day Doisuthep temple and One day safari is wonderful trip we are very happy and all the time we stay here... More 

Was this review helpful? Yes
NimmanMaiHotel, Owner at Parasol Inn Hotel, responded to this review

Dear Guest, Thank you for choosing Parasol Inn Hotel for your recent stay in Chiang Mai. We really appreciate that you took the time to send valuable comments about your stay at our hotel, especially for mentioning our great customer service ning, our staff and good location. Looking forward to welcomeíng you soon again. Best regards from on behalf of... More 

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