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Empress Hotel

Certificate of Excellence
199/42 Chang Klan Rd, Chiang Mai 50100, Thailand
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Empress Hotel
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Ranked #68 of 334 Hotels in Chiang Mai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Jonathan P
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770 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (770)
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    (175)
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All months
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We were in this hotel for 3 nights. It's a big one which is located at 10min from night market by walking. Very clean, big room with a nice staff. Every evening you'll have your flower on your bed to wish you a good night. Breakfast is really good too. Plenty of choices, from fresh fruits to sausage and omelette... More 

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Toronto, Canada
Top Contributor
130 reviews 130 reviews
93 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed here for three nights during a congress we attended at the conference centre next door. The Thai company we work with booked us into this hotel out of convenience for the location. Generally, the hotel is looking a bit dated and old, but at least everything seems to be working. Especially for the price, you will get what... More 

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Southend-on-Sea, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the Empress for 4 nights en route to Koh Samui and its target market would seem to be the Japanese and Americans. Location wise, its off the main road meaning its quieter but within easy walk of the main markets, the old city and river if you don't want to get a tuk tuk. The hotel is... More 

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Singapore, Singapore
Top Contributor
102 reviews 102 reviews
38 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel due to a last minute switch. The hotel itself is pretty old but the location is just slightly off the main street so it's slightly more quiet and you can still walk to the main night market. The breakfast has wide selection and can't complain much about the room as it's clean and decent. We... More 

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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We've enjoyed a lot our 4 days stay @ The Empress, its not that far from city center (15-20 min walk) (7-8 min by tuk tuk) We've spent some time around the pool area, had some great local beer Chang and a few cocktails. The hotel is traditional and you can see this all around (ground floor, rooms, etc) but... More 

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Petersfield, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

On the plus side, this hotel is close to the centre of Chiang Mai but tucked away from the hustle and bustle. It is also clean and reasonably cheap. It is, however, in need of some tlc. We first stayed here in 2012 and our return in February 2015 showed that no maintenance had been undertaken in the three intervening... More 

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pyeongtaek
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Bait and Switch...we booked and paid for a King room with Executive lounge access thru Agoda. We arrived to a twin room (we are celebrating a 27 yr marriage in twin beds!) and to learn the executive lounge we paid extra for was closed and had been for some time! The front staff apologized but made no price adjustment...they sent... More 

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Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 16, 2015 via mobile

I stayed in the empress with my wife on our honeymoon. Our stay was fine, but nothing to write home about. The rooms are clean with with comfortable beds, but would not consider them elegant by any means. The front desk seemed overwhelmed and stressed much of the time and it was not always easy getting help from them. The... More 

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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 11, 2015

I stayed three nights for a Conference in Chiang Mai. It was at the Hotel's Convention Centre next to the Hotel. The location was a bit outside the central CM but not much to see in the city. We ate in the Hotel as part of conference programme. Staff was friendly and helpful. Chek in and out was fast. You... More 

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Israel
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed February 10, 2015 via mobile

Hotel was ok. Not more. Wifi was not free. Bed, pillows and blankets terrible. Very little space at pool, there were no available sunbeds Room was clean and spacious. They provide slippers and robes We had a view of a cemetary

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The Hotel (34)
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