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Empress Hotel

199/42 Chang Klan Rd, Chiang Mai 50100, Thailand
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Empress Hotel
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1,019 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Reception staff need to be polite & attentive. Restaurant staff customer service & bfast spread was good Rooms were clean but a bit outdated due to furniture & wall paint. Lights in room were too dim. Room was daily cleaned, toiletries & towels replaced. Housekeeping staff honest & reali deserve kudos for their integrity. Complimentary welcome goodie bag on the... More 

Helpful?
Thank JaySathia
Boston, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is well placed in chiang Mai: 10 mins walk to the main night market and 20 mins walk to the old city and off a busy road to get a tuk tuk easily. Other pros: nice pool area and spacious rooms. Cons: Hotel is dated and the shower didn't work properly, wifi was slow and breakfast was average.... More 

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Thank Shef3
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel seemed a bit dated, but had some updates. My room was, large, clean and comfortable. My bed had nice bedding and was very comfortable. The staff turned down my bed each night and left an orchid on my pillow. On the first night they left a snack goodie bag as a welcome gift. The staff was friendly. Breakfast... More 

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Thank Billi C
Dumfries, United Kingdom
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

stayed here 10 years ago. Just wanted an overnight stay before going to Chiang Rai. No improvement. Check in indifferent. Room decent size. Safe, tea making, robes, hairdryer and ancient TV. Same as 10 years ago. Dull rooms need TLC. It was clean. No free wifi. Location not too bad 10 minute walk to Night Market. Seems to us some... More 

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Thank wisertravellers
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Pros: - nice big room and bathroom - clean - polite staff - decent breakfast - nice swimming pool - big king size bed Cons: - noise from other rooms and corridor - exeactly the same breakfast each morning

Helpful?
Thank Krzysztof I
Mumbai (Bombay), India
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 1 week ago

Location of the hotel is decent, pretty close to the night market; also it’s familiar to most tuktuk drivers, which helps too. Rooms are spacious, no real view outside though, also furnishing seems a bit dated. Breakfast spread could be better (surprisingly no cappuccino!), food for vegetarians is a struggle here. Courteous staff at the front desk to the concierge... More 

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Thank The_Meanderer
Mauritius
Level Contributor
90 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we had a great stay at the Empress. The hotel is huge and beautiful. looks better than pictures. it is an old hotel, with an old feel to it, but it has been renovated. we booked 2 connecting rooms for 4 nights. we had a free pick-up from the airport. upon arrival at the hotel, check-in was swift and we... More 

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Thank JLira
Tewkesbury, United Kingdom
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Standard style and build hotel with basic layout. Room insulation not great and you could hear people talking to each other from surrounding rooms. Very nice breakfast selection and hotel convenient for visiting the old walled part of the city. Very happy and helpful staff, had an issue on departure early morning. Pick up to airport failed to arrive at... More 

Helpful?
Thank Suepet
Scotts Valley, California
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Staying here with a small travel group for 2 nights. We have 6 rooms. This is not a great hotel. The furnishings are old and beat up. The bed needs to be changed out, The mattress is old and cheap and I can feel the metal wires. We are at the end of the hall and there is an access... More 

Helpful?
Thank Robert G
Bulahdelah, Australia
Level Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay here. Booked 2 rooms, asked they be near each other and we were given connecting rooms which was great with a family. Arrived on an early morning flight and were able to immediately check into one of our rooms, with the second being available less than an hour later. Very much appreciated. The rooms had character.... More 

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1 Thank WendyAnn2014
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