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Lotus Hotel Pang Suan Kaew

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21 Huay Kaew Road | Suthep, Chiang Mai 50200, Thailand
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Lotus Hotel Pang Suan Kaew
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294 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (294)
  • Mar-May only
    (61)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (107)
All months
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We'be booked the hotel via an online portal with a 40% discount. This only three days before our arrival. The hotel is 13 floors high in a huge complex with a great shopping mall. So, there was no need to book the hotel with meals. Unfortunately the hotel is outside the old town and the touristic areas. We walked around... More 

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Chiang Mai Province, Thailand
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have seen pros and cons for the review for this hotel. However, I must say there are some positive point for this hotel. Firstly location, because hotel connected to the mall you can nearly get eveything that you need shopping, food, supermarket etc.. We can also walk to the popular area "Nimarnhemin Road" within 5 minutes walking distant. Which... More 

Was this review helpful? Yes 1
LA
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was probably magnificent in its heydays...intricate wooden carvings, bricks individually made on premises by the builder...amazing lobby and glass elevators. Apparently there is a theater attached (?) and it has a lot of history. It is a huge hotel. But now...well it seems a little dated and tired. I was still amazed by its grandeur, but unimpressed by... More 

Was this review helpful? Yes 1
LotusPangSuanKaew, E-Commerce Manager at Lotus Hotel Pang Suan Kaew, responded to this review

Dear Sir, Thank you for your review. We are extremely pleased to received your feedback. We will take your feedback to improve our service and sincerely hope we will have chance to serve you when you come to Chiang Mai again. Best Regards, Lotus Hotel Pang Suan Kaew More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 19, 2015

The hotel decorations are pretty good. I knew this hotel quite famous and big when 20 years ago. My room, it makes me crazy cuz the air condition is broken. After ENG came to fix the air con become a fan on a ceiling!!

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Travelers are raving about these Chiang Mai hotels

Chiang Mai Province, Thailand
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 9, 2015

The best part about this hotel is leaving! The positives: pool large enough one needs a raft to voyage across, best fitness in CM, connected to mall, centerly located. The property is one of the biggest, if not the biggest in CM. It is tired, staff lethargic, and lacks attention to detail. On greeting not a hit of a smile... More 

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Plymouth, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 3, 2015

This was our second stop on a travel around Thailand. We requested early check in when we booked the hotel and could not get this on arrival which was a pain straight off the sleeper train. The staff were not very friendly or helpful which was why the location was even more important as we did not stay here often.... More 

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Singapore
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed April 28, 2015

I had chosen this hotel as i had come to support the Chiangmai Weightlifting competition and they were the 'official' hotel Pros : 1) Awesomely polite & pleasant staff. 2) Next to the mall 3) Room was big 4) Bed was reasonably comfortable Cons : 1) Breakfast was average But... nothing more that will attract me back.

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Victoria, Canada
Level Contributor
8 reviews
5 of 5 stars Reviewed March 17, 2015

Athough I did not stay at this hotel as a guest, I have been a regular attendee at their pool. Huge (40 meters) lots of sun or shade and clean, well worth the 100 baht per day entrance fee. They provide towels as well and allow you to bring in your own snacks and refreshments. Unbeatable!

Was this review helpful? Yes
LotusPangSuanKaew, E-Commerce Manager at Lotus Hotel Pang Suan Kaew, responded to this review

Dear Sir, Thank you for your review. We are extremely pleased to received your feedback. We will take your feedback to improve our service and sincerely hope we will have chance to serve you when you come to Chiang Mai again. Best Regards, Lotus Hotel Pang Suan Kaew More 

Sydney, Australia
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
1 of 5 stars Reviewed March 3, 2015

It is difficult to remain calm during a stay in a hotel which has taken your money under false pretences. This could not possibly be a 4 star hotel. The rooms are gpfalling apart. Our toilet seat was not attached to the toilet. The towels are threadbare and sometimes you don't get a complete replacement set when the room is... More 

Was this review helpful? Yes 3
Sherwood Park, Alberta, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed February 18, 2015 via mobile

Well Lotus, we gave you a good chance. Stayed 2 times with 3 years in between. The 2nd stay was with optimism that you had improved. Sadly not so much. We can see how you maybe you were once a nice place to stay. Unfortunately your penny pinching ways have driven us away for good. We are the "glass is... More 

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