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Lotus Hotel Pang Suan Kaew

21 Huay Kaew Road | Suthep, Chiang Mai 50200, Thailand
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289 Reviews from our TripAdvisor Community

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Traveler rating
    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (289)
  • Mar-May only
    (61)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (107)
All months
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel decorations are pretty good. I knew this hotel quite famous and big when 20 years ago. My room, it makes me crazy cuz the air condition is broken. After ENG came to fix the air con become a fan on a ceiling!!

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Chiang Mai Province, Thailand
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The best part about this hotel is leaving! The positives: pool large enough one needs a raft to voyage across, best fitness in CM, connected to mall, centerly located. The property is one of the biggest, if not the biggest in CM. It is tired, staff lethargic, and lacks attention to detail. On greeting not a hit of a smile... More 

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Plymouth, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

This was our second stop on a travel around Thailand. We requested early check in when we booked the hotel and could not get this on arrival which was a pain straight off the sleeper train. The staff were not very friendly or helpful which was why the location was even more important as we did not stay here often.... More 

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Singapore
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed April 28, 2015

I had chosen this hotel as i had come to support the Chiangmai Weightlifting competition and they were the 'official' hotel Pros : 1) Awesomely polite & pleasant staff. 2) Next to the mall 3) Room was big 4) Bed was reasonably comfortable Cons : 1) Breakfast was average But... nothing more that will attract me back.

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Victoria, Canada
Level Contributor
8 reviews
5 of 5 stars Reviewed March 17, 2015

Athough I did not stay at this hotel as a guest, I have been a regular attendee at their pool. Huge (40 meters) lots of sun or shade and clean, well worth the 100 baht per day entrance fee. They provide towels as well and allow you to bring in your own snacks and refreshments. Unbeatable!

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LotusPangSuanKaew, E-Commerce Manager at Lotus Hotel Pang Suan Kaew, responded to this review

Dear Sir, Thank you for your review. We are extremely pleased to received your feedback. We will take your feedback to improve our service and sincerely hope we will have chance to serve you when you come to Chiang Mai again. Best Regards, Lotus Hotel Pang Suan Kaew More 

Sydney, Australia
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
1 of 5 stars Reviewed March 3, 2015

It is difficult to remain calm during a stay in a hotel which has taken your money under false pretences. This could not possibly be a 4 star hotel. The rooms are gpfalling apart. Our toilet seat was not attached to the toilet. The towels are threadbare and sometimes you don't get a complete replacement set when the room is... More 

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Travelers are raving about these Chiang Mai hotels

Sherwood Park, Alberta, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed February 18, 2015 via mobile

Well Lotus, we gave you a good chance. Stayed 2 times with 3 years in between. The 2nd stay was with optimism that you had improved. Sadly not so much. We can see how you maybe you were once a nice place to stay. Unfortunately your penny pinching ways have driven us away for good. We are the "glass is... More 

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China
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed February 14, 2015 via mobile

Rooms are nice but there's no WIFI (even though it's advertised) and the breakfast is expensive and doesn't cater to a western palet (even though the menu claims it is). Staff are friendly enough but it doesn't warrant paying 1500baht a night. Look elsewhere.....

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London, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 11, 2015

We stayed here for 3 nights recently. As mentioned by others the hotel is a little old . But the staff are friendly the rooms are clean and for $61 aud a night for us it was a bargain. Good location with a shopping centre below the hotel. I would give a good rating if there was 3.5 stars.

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Redcar, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed January 26, 2015

We originally checked in, hoping for a special birthday service - as I had twice emailed them to inform we would have a 6 night stay to encompass our birthday. Unfortunately we recieved nothing. We also had to change rooms twice, until we found one clean enough to settle in. I'm by no means a neat freak, but I do... More 

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