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Holiday Inn Chiang Mai

4.0 of 5 318/1 Chiangmai-Lamphun Road | T. Watket, A. Muang, Chiang Mai 50000, Thailand
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Holiday Inn Chiang Mai
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Holiday Inn Chiang Mai
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882 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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Ottawa, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the holiday in using points I had earned as an IHG Gold member. Upon arrival I was treated to a free room upgrade and complimentary juice while my reservation was being processed. The room provided exceeded my expectations for a holiday inn however the bathroom did need some updating (renovations already in progress at the hotel). The... More

Was this review helpful? Yes
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear DexterPrinceton, Thank you for being our IHG Rewards member and for taking the time to share your valued feedback during your recent stay. Appreciate to know that our hotel facilities and the service deliver from our staff were exceeded your expectations. I will share your compliment with the entire team as this will continue to encourage and boost their... More

Melbourne
Top Contributor
71 reviews 71 reviews
23 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Yes, this place is very much of the 80's...or even earlier. My room was very large, but with unfortunate furniture. The complicated lighting system resulted in the bathroom lights not working at all in the morning, so I had to wash in gloomy shadows, as none of the visible light switches did anything. I had dinner, despite a fishy smell... More

Was this review helpful? Yes 1
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear BishopOfMelbourne, Thank you for choosing to stay with us and for sharing your valued feedback during your recent stay. Based on your comments, please accept my sincere apologies for the shortcomings that you have experienced and thank you for taking the time to bring these matters to our attention. I will address with all concerned departments and please be... More

Kota Kinabalu, Malaysia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Recommended by a friend, we stayed 6D/5N in this hotel. Our room was on the 25th floor. It's spacious with 45 sm, however, bed and furniture were old with ceiling having water leak stains. Air-conditioner was a bit noisy at night. Location is good at the riverside with many food stalls just around the corner. Breakfast was average but the... More

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HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear Stanley W, Thank you for choosing to stay with us and for taking the time to share your valued feedback during your stay on October. Based on your comments, please accept my sincere apologies for the shortcomings that you have experienced and thank you for taking the time to bring these matters to our attention. I will address with... More

1 review
2 of 5 stars Reviewed 2 weeks ago

The hotel is so beautiful, large and sophisticated. The rooms are large and in a very good condition. But, I had a bad experiance regarding the food, as the provide us with an expired hot sauce in the restaurant and The hotel management did not care about this sort of thing when I raised the subject. In addition, the hotel... More

Was this review helpful? Yes
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear Elham J, Thank you for choosing to stay with us and for taking the time to share your valued feedback during your recent stay. First of all, I am delight to know that the condition of the room met with your satisfaction. Based on you comment on the feed, I would like to express my sincere apologies for the... More

Ghaziabad, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel with my family from 5th nov to 7th nov 2014 for a visit to chiang mai for lantern festival booked through Cox and Kings New Delhi.The location is excellent right in a market and riverside.The hotel staff was very polite and quick in service.The quality of food was good.I recommend it strongly for family vacations.

Was this review helpful? Yes
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear Atulgzb58, Thank you for choosing to stay with us and for taking the time to share your positive feedback on your recent stay. Appreciate to read that the hotel location, facilities and service delivery from our staff met with your satisfaction. I will certainly share your compliments with my team as this indeed is great motivation to all our... More

Gold Coast
Contributor
16 reviews 16 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good location. Not in the heart of the city but not too far away. We had the king executive river view room. Very large room with a good sized bathroom. The staff were happy to help with a driver for the day who was great. He took us to a few places we wouldn't have gone too but loved.

Was this review helpful? Yes
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear Dan B, Thank you for choosing to stay with us and I am delighted to read that the room and service delivery from our staff especially our hotel driver met with your satisfaction. I will certainly share your positive comments with my team. We really appreciate you taking the time to share your experience and we look forward to... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed three nights and enjoyed all of them. Good sized room with a suprisingly comfortable bed and pillows which made for a good sleep. Staff friendly enough. Ate the buffet breakfast every morning which was included in the price and was of very good standard. Very reasonably priced Hotel. The tuk tuk men outside the Hotel were not a friendly... More

Was this review helpful? Yes 1
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear Rogerbuck, Thank you for choosing to stay at Holiday Inn Chiangmai and for taking the time to share your feedback during your recent stay. I am delighted to know that you had an enjoyable stay with us together with the hotel facilities, the buffet breakfast and friendliness of hotel staff met with your satisfaction. I will share your compliment... More

Dubai, Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

I was in honeymoon no one bother them self to do any thing than other hotel. The room was hot they try to fix the problem but no used they change the room but same hot also we did not sleep well at all. I don't recomed to stay there. Poor hotel I'm very sad because I'm in the honeymoon... More

Was this review helpful? Yes
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear Salim S, Thank you for choosing to stay at Holiday Inn Chiangmai during your honeymoon trip and for taking the time to share your experience during your recent stay. I highly appreciate your comment and I am indeed disappointed to hear that your recent experience at the hotel did not meet with your satisfaction and please accept my sincere... More

Chengdu, China
1 review
5 of 5 stars Reviewed 4 weeks ago

The size of the room was is really big. Staff there makes me feel at home. They're not only friendly but really warm. Actually we only stayed there for one night and then went to Shangri-La and Meridian, but we insisted that holidayinn was the most cost effective one. Recommend it for everyone!

Review collected in partnership with this hotel

Was this review helpful? Yes
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear Tianxia C, Thank you for choosing to stay with us and for taking the time to share your positive feedback during your recent stay. Appreciate your compliments towards our hotel facilities and our staff and you feel that Holiday Inn Chiangmai is your home even though you have been with us only one night. I will certainly share your... More

Uckfield, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Thank you for looking after us so well for 4 days, specially the concierge team who were always on hand to help sort trips, taxis and restaurants etc. Great hotel in great location, hope to come back one day

Was this review helpful? Yes
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear seanq1968, Thank you for choosing to stay with us and for taking the time to share your positive feedback during your recent stay. Appreciate to know that Holiday Inn Chiangmai is the great hotel for you and thank you for your compliment on the service delivery from our Concierge team and I will certainly share with them as this... More

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Additional Information about Holiday Inn Chiang Mai

Address: 318/1 Chiangmai-Lamphun Road | T. Watket, A. Muang, Chiang Mai 50000, Thailand
Phone Number:
Location: Thailand > Chiang Mai Province > Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Chiang Mai 4*
Number of rooms: 526
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Also Known As:
Holiday Inn Chiang Mai Hotel Chiang Mai
Chiang Mai Holiday Inn
Sheraton Chiang Mai

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