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Holiday Inn Chiang Mai

4.0 of 5 318/1 Chiangmai-Lamphun Road | T. Watket, A. Muang, Chiang Mai 50000, Thailand
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Holiday Inn Chiang Mai
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Holiday Inn Chiang Mai
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894 reviews from our community

Traveler rating
    247
    416
    164
    53
    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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Singapore, Singapore
Contributor
17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

As we have 2 teenage daughters, we asked for a connecting room, which the Holiday Inn happily and efficiently obliged. We stayed there for 1+4 nights. On the first night, we used the hotel as a staging area to repacked our clothing for our 4 days' adventure to Chiang Khong. The hotel came with the usual Holiday Inn Group standard... More 

Was this review helpful? Yes
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just finished a 4 night stay at the Holiday Inn Chiang Mai - as a Platinum member, was given a complimentary upgrade to a Ping River Suite on the 19th floor, very much appreciated. The concierge staff were excellent, as were the other members of staff, from the greeters at the door to the check-in crew to the people ferrying... More 

Was this review helpful? Yes 1
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear joelyong, Thank you for being our IHG Rewards member and for taking the time to share your valuable feedback on your recent stay. Appreciate to read that our room arrangement and service delivery from our Concierge staff especially from Miss Dokfa have met with your satisfaction. I will certainly share your compliment with them as this will continue to... More 

Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Firstly, the main reason for choosing this hotel was mainly because I am an IHG club member. Chiang Mai being a small city I wanted to stay at a chain I was aware about. The hotel is good in terms of its facilities, the staff are helpful especially the concierge team, they were truly helpful. The rooms were pretty standard... More 

Was this review helpful? Yes 2
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a classic quality hotel with lots of warm wood in the rooms, comfortable beds, great view of the river and very clean. The foyer and restaurants are in the classic grand hotel theme with huge chandeliers and impressive accents. The music dual in the bar were great and we had a lot of fun listening and singing with... More 

Was this review helpful? Yes 1
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear mike8067, Thank you for taking the time to share your valued comment on your recent stay. Appreciate your compliments towards our staffs and all of our facilities provided have met with your satisfaction. I will share your compliments with mentioned staffs and I am sure that they will be most pleased as they will receive the recognition via a... More 

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed in many hotels over the years and we have learned that one way of remembering a good hotel is by the number of people you recall by name. We met Prasert Boonsom (Lek), the food and beverage manager on several occasions and he was a real professional. We are thankful to staff including Pao, Kay, Concierge Winit,... More 

Was this review helpful? Yes
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear tipintnet, Thank you for choosing to stay with us and for taking the time to share your compliments on your recent stay. We are delighted to know that Holiday Inn Chiangmai was like the second home for you and we appreciate to read that our hotel facilities and service delivery from our hotel staffs have met with your satisfaction... More 

Bangkok, Thailand
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Recently stayed at this hotel and as others have said, the property is in need of a refresh. The staff at check-in were friendly as you would expect at such a hotel and after that we had very little interaction with the staff until check-out. The room was OK and nothing special given that I had paid for an executive... More 

Was this review helpful? Yes 4
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear THBKK (Bangkok, Thailand), Thank you for choosing to stay with us and for taking the time to share your valued feedback during your recent stay. I am disappointed to learn that your recent experience at the hotel did not meet your expectations and I would like to offer my most sincere apologies for any inconvenience caused. The feedback we... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was upgraded to an executive suite overlooking the Ping river and towards the city and airport. It's a way out of the city, but a pleasant walk at night. There are plenty of tuk tuks waiting at the hotel to take you into the city quickly and inexpensively, plus the hotel has a taxi service to the airport for... More 

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Edinburgh, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel needs a refurbishment and it is not well located, 30 minutes walking from the city center or take a tok tok instead. Breakfast is not worth it for the price that you pay. Friendly staff though

Was this review helpful? Yes
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear cherplexed, Thank you for choosing to stay with us and for taking the time to share your valued feedback during your stay on November. Regarding to your comments, please accept my sincere apologies that the hotel and the location did not met with your expectation. I would like to share with you that we just completed our room refurbishment... More 

Ottawa, Canada
Contributor
19 reviews 19 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the holiday in using points I had earned as an IHG Gold member. Upon arrival I was treated to a free room upgrade and complimentary juice while my reservation was being processed. The room provided exceeded my expectations for a holiday inn however the bathroom did need some updating (renovations already in progress at the hotel). The... More 

Was this review helpful? Yes 1
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear DexterPrinceton, Thank you for being our IHG Rewards member and for taking the time to share your valued feedback during your recent stay. Appreciate to know that our hotel facilities and the service deliver from our staff were exceeded your expectations. I will share your compliment with the entire team as this will continue to encourage and boost their... More 

Melbourne
Top Contributor
72 reviews 72 reviews
24 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed November 15, 2014

Yes, this place is very much of the 80's...or even earlier. My room was very large, but with unfortunate furniture. The complicated lighting system resulted in the bathroom lights not working at all in the morning, so I had to wash in gloomy shadows, as none of the visible light switches did anything. I had dinner, despite a fishy smell... More 

Was this review helpful? Yes 1
HICM2014, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this review

Dear BishopOfMelbourne, Thank you for choosing to stay with us and for sharing your valued feedback during your recent stay. Based on your comments, please accept my sincere apologies for the shortcomings that you have experienced and thank you for taking the time to bring these matters to our attention. I will address with all concerned departments and please be... More 

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Additional Information about Holiday Inn Chiang Mai

Address: 318/1 Chiangmai-Lamphun Road | T. Watket, A. Muang, Chiang Mai 50000, Thailand
Phone Number:
Location: Thailand > Chiang Mai Province > Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Chiang Mai 4*
Number of rooms: 526
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Also Known As:
Holiday Inn Chiang Mai Hotel Chiang Mai
Chiang Mai Holiday Inn
Sheraton Chiang Mai
Hotel Style:
#34 Luxury Hotel in Chiang Mai

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