The hotel is nice but the rooms have old carpets and need a good refresh ! The hotel is a little bit far from the city center (but easy to go by tuk tuk or even walking). At US$ 25 a night, it is a great deal but the hotel was fairly empty. This hotel did not meet the Novotel... more

Typical Novetel with excellent service located just 5 minutes from the old part of Chiang Mai. Definitely a good place to stay when visiting Chiang Mai. more

I nearly stayed here but my friend who lives near Chiang Mai saved me and said don't do it. Boy was I lucky. Please read the recent reviews as they are accurate in many respects. All I can comment on is the lobby, general ambience and the location as I did not stay overnight but I did go and have... more

The hotel is nice but the rooms are old and need a good refresh ! The hotel is a little bit far from the city center (but easy to go by tuk tuk or even walking). I was disappointed, usually Novotel have a higher standard. more

Fantastic hotel, everything about it was great. The location was good, near a fabulous little supermarket, down a nice side-street. Quite a way to the Night Bazaar, but plenty of tuk-tuks around to take you there. more

Just arrived in Chiang Mai yesterday afternoon. 120 Baht flat rate (no meter) from airport to Novotel (150 Baht for minivan). Check-in took mysteriously long time, though, not too bad. Assigned room 326. Entire 3rd floor stank of old carpet and stale cigarette smoke. Room was big with the largest bed I have ever seen in my life (mattress is... more

The rooms have dated furnishings but the rooms are large and clean. We found the cleaners very noisy in the morning - they seemed to have a room opposite ours where they meet up at 7 am and had their morning gossip!! It isn’t central to the night market area but it is easy to get tuk tuks from the... more

This hotel was a pretty big disappointment. It looks nothing like the pictures on the Novotel website. And there's NO SPA. The hotel is run down and old. It needs a major overhaul. Our room was in pretty bad condition with no safe, old style furnishings, no view. Breakfast was standard Asian buffet, not the best but ok. Most importantly,... more

For those attracted to this hotel by the Novotel name, be prepared: this is the Novotel that time forgot. I don't think this hotel has been redecorated in 40 years. Still, the lapses in décor are forgivable, and this hotel has a nice pool and polite staff. There is a Western supermarket next door which is useful for picking up... more