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Mercure Chiang Mai

183 Changpuak Road | Sri Poom, Chiang Mai 50200, Thailand
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1 room 1 guest
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Mercure Chiang Mai
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721 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
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    (721)
  • Mar-May only
    (165)
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Shah Alam
Level Contributor
94 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We absolutely loved our stay at Mercure Chiang Mai. Yes, the hotel is old but it is looked after very well. We've stayed in newer hotels that did not have the little bit of TLC put into them, making them look tired and worn. The location is not ideal for those who want to be right in the thick of... More 

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Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I visited the Mercure in Chiang Mai with my family including 2 teenagers in July 2015. The hotel is situated in a more quiet part of town but within walking distance of the inner city wall (± 1km). The hotel - with all its facilities - is in good condition. We had a twinbed room, which was clean, in good... More 

Was this review helpful? Yes 1
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Raoul D, Greeting from Mercure ChiangMai. We sincerely appreciate you taking the time to inform us of your recent experience in Mercure ChiangMai. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the... More 

Melbourne, Australia
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

it feels like home when you go there, the staff are friendly, helpful and just love to see you back. the rooms are excellent, breakfast is really good with great variety and as a buffet you can eat as much as you want and then have a very late lunch. Don't eat dinner there though, the service is slow, the... More 

Was this review helpful? Yes 1
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear jiefuk, Greeting from Mercure ChiangMai. It has been our great pleasure to welcome you at Mercure ChiangMai and we appreciate you sharing your feeling about you stay with us. We were very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. Your comments on the service provided by... More 

England
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was the epitome of friendliness from the moment my car door was opened up on my arrival. My suite wax extremely well laid out and very spacious. The pool area was spacious and exceptionally well stocked with towels. I enjoyed a two hour massage each day in a very pleasant salon by wonderful ladies.this was arranged by the... More 

Was this review helpful? Yes 1
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Grumpyoldwoman18, Greeting from Mercure ChiangMai. We would like to thank you for choosing Mercure ChiangMai as your accommodation choice during your recent stay in ChiangMai and for taking the time to complete our Guest Comment card. I was very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel.... More 

perth
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights. The hotel is located a little bit away from the main area but not far. About 5-10 minutes by car. The room was a good size with a huge bed. Just how we like it. The bed and pillows were very comfortable. The shower and other facilities worked well. There was plenty of room including... More 

Was this review helpful? Yes 1
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear wowwazza, Greeting from Mercure ChiangMai. Thank you for taking the time to write to us regarding your recent stay at Mercure ChiangMai. We are pleased that you enjoyed your visit to the hotel and particularly appreciated your room, our restaurant and friendliness of our staffs. I will pass on your kind words to our teams. This will certainly motivate... More 

Southend-on-Sea, United Kingdom
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for 6 nights in May and chose the Mecure as we got a fantastic deal. It was also advertised as being close to the the walled city centre although this is a good 15 minute walk or so. The rooms are fairly basic and the hotel looks like it could do we with a bit of decoration and... More 

Was this review helpful? Yes
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear simsu66, Greeting from Mercure ChiangMai. We sincerely appreciate you taking the time to inform us of your recent experience in Mercure ChiangMai. I was very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. I will share your comments with the teams. This will certainly motivate them to... More 

Sheffield, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel was of a high standard with staff collecting your luggage as you arrive and opening the door for you. The room was nice and was very clean. The pool facilities were also very good. The hotel had free wifi which we struggled to get access to for quite a while and I must say the receptionists attitude to... More 

Was this review helpful? Yes 1
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Levi R, Greeting from Mercure ChiangMai. I would like to thank you for taking the time to complete our Guest Comment card following your recent visit at Mercure ChiangMai. I was extremely sorry to read about the general attitude of our staff during your stay. This does not in any way reflect the usual service level of Mercure ChiangMai.... More 

Nijmegen, The Netherlands
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 24, 2015

One would not expect this hotel to be a mercure. When you book a hotel which is a member of the Accor group you simply expect a standard of service and rooms. Currently they are working on the 4th floor, which makes the 3rd floor unbearable to stay at with all the noise. Also the walls between the rooms are... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Maan B, Greeting from Mercure ChiangMai. We would like to thank you for choosing to stay with Mercure ChiangMai during your recent visit to ChiangMai and for sharing your experience with us. We apologize for the inconvenience you were caused by the noisy in your room and from renovation on 4th floor. We fully understand your frustration and your... More 

Travelers are raving about these Chiang Mai hotels

Singapore, Singapore
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed July 23, 2015

the location of the hotel is good for sight seeing and doing all that stuff. the ride from the airport was only 15 mins and cost so little. the staff did a quick check in and we had a nice cold welcome drink. i had booked a superior room so the size of the room is bigger - not too... More 

Was this review helpful? Yes
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear renee6764, Greeting from Mercure ChiangMai. I would like to thank you for taking the time to complete our Guest Comment card following your recent visit at Mercure ChiangMai. I was pleased to read that you had an enjoyable stay in our hotel. However, we apologize for the inconvenience caused by noisy renovation. Nevertheless, Mercure ChiangMai has done with all... More 

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