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All 331 Chiang Mai hotels

Mercure Chiang Mai

4.0 of 5 Hotel   |   183 Changpuak Road Sri Poom, Chiang Mai 50200, Thailand
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Mercure Chiang Mai
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62%
Ranked #99 of 331 hotels in Chiang Mai
A recent review
3 of 5 stars reviewed 1 week ago
Colin L Phuket, Thailand
  • Reviews (550)
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550 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Contributor
18 reviews 18 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Very dated hotel, but everything works fine. Located just north of town, about 200 metres from the Old City wall. From check-in to check-out the staff were wonderful, nothing was a problem. A special mention must go to the main bellboy- night time van driver, who took us to the night market daily, nice touch. Would definatly stay again

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Guest, Greeting from Mercure Chiang Mai, Thailand. We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More

Nan, Thailand
1 review
4 of 5 stars Reviewed 2 weeks ago

A little old, previously was the Novotel. Just north of the Old City Wall. Good staff and decent breakfast. Attended a function in the ball room and the service staff was excellent. There is a grocery store conveniently located a short walk down the hotel entrance road and also and outdoor club with music a little past that. I checked... More

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MercureCNX, Secretary to General Manager at Mercure Chiang Mai, responded to this review

Dear Guest, Greeting from Mercure Chiang Mai, Thailand. We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More

Senior Contributor
24 reviews 24 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Look, the place is certainly dated and I'm not quite sure how it is 4 stars but do you know what? It was cheap as chips, it was super clean and everyone there was as helpful as they could be so, you know - it was absolutely fine. Would I stay there again? Wouldn't be my first choice but hey,... More

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Guest, Greeting from Mercure Chiang Mai, Thailand. Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback... More

Seattle, Washington
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed staying at the Mercure Hotel in Chiang Mai. Although it is not in the center of things, it is only a short 5-7 minute ride away. A tuk-tuk for 2 would cost 100-120 Baht to get you to the center of town. The rooms themselves were nice and clean, large, and the beds were comfy. The bathroom could've... More

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Guest, Greeting from Mercure Chiang Mai, Thailand. We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The room is pretty big. Since Chiang Mai is not a big city, the building and facilities is very old. The cleanliness is not good enough inside the room. The facilities is old. The sink and bathing area is deteriorated and broken. Cheap price with average value.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Guest, Greeting from Mercure Chiang Mai, Thailand. Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback... More

Canberra, Australia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 19, 2014

The hotel is very old, and they are doing constructions now, If I had know that they were going to be doing constructions I never would have booked here! The hotel itself is out of the way, they do run a shuttle bus to and from the night markets which is handy. Staff all very friendly, The room is very... More

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Additional Information about Mercure Chiang Mai

Address: 183 Changpuak Road Sri Poom, Chiang Mai 50200, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Chiang Mai 4*
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Also Known As:
Mercure Chiang Mai Hotel Chiang Mai
Accor Chiang Mai
Novotel Chiang Mai
Chiang Mai Mercure
Chiang Mai Novotel

179 photos of this hotel

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#19 Best Value Hotel in Chiang Mai #38 Luxury Hotel in Chiang Mai
Hotel Class
Official Description (provided by the hotel)
The Mercure Chiang Mai is a 4 star hotel in the centre of Chiang Mai, the second largest city in Thailand. Only 10 minutes from the airport, the hotel is the perfect choice for business trips and holidays, featuring 159 rooms and conference facilities for up to 600 people. Two bars provide a relaxing atmosphere in which to enjoy a drink, while our restaurant will tempt you with a range of delicious dishes. Guests can also enjoy our outdoor pool. Parking available. ... more   less 
Number of rooms
159

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