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Mercure Chiang Mai

183 Changpuak Road | Sri Poom, Chiang Mai 50200, Thailand
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Mercure Chiang Mai
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778 Reviews from our TripAdvisor Community

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Dorchester, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Positives: In a deluxe room the bed was about 9 feet wide. Good shower. Good blackout curtains and aircon. Clean if corporate feel to the hotel. Good buffet breakfast. Negatives: Noisy...walls thin and sound comes through (locked) connecting door. All surfaces hard and noise from other rooms and corridoor, as well as music from bar, is disturbing. Windows are double... More 

Helpful?
Thank Rachonholiday
Adelaide, Australia
Level Contributor
335 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I visit Chiang Mai regularly and always stay at The Mercure. The location is good, it is a little bit away from the city, but it is not far enough for it to be an issue. The staff are always friendly and attentive, the food is good, the rooms are good, and it is very good value for money. I... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank 5035Michael
New Delhi, India
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Mercure Chiang Mai is located at a 5-minute walk from the north gate of old town, so the location is great. The rooms and spacious and airy, although they do look like they could do with an upgrade (peeling paint, chipped tiles etc) but its great at the price point. The breakfast was also fairly good.

Helpful?
Thank vm1981
Bangkok, Thailand
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The staffs here wasn't helpful, I was waiting for 15 minutes for the reservation team to figure out my 6 rooms of booking, I can't understand why it took so long (Booked directly with Accor) Also the room is very old and smell a little bit.

Review collected in partnership with Accorhotels.com

Helpful?
Thank muasachi
MercureCNX, Secretary to General Manager at Mercure Chiang Mai, responded to this review

Dear muasachi, Greeting from Mercure ChiangMai. Thank you for taking the time to write to us regarding your recent stay at Mercure ChiangMai. The experience you describe in your comments causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you on your arrival. Our aim and intent... More 

Travelers are raving about these Chiang Mai hotels

Suzhou
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice location and good service Activites in a good city and for me twenty time better than bangkok hotel people very friendly and helpful and room breakfast have good diversity and food is good near a supermarket too which make it easy too

Review collected in partnership with Accorhotels.com

Helpful?
Thank david D
MercureCNX, Secretary to General Manager at Mercure Chiang Mai, responded to this review

Dear david D, Greeting from Mercure ChiangMai. We would like to thank you for choosing to stay with Mercure ChiangMai during your recent visit to ChiangMai city and for sharing your appreciation with us. We are pleased that you enjoyed your stay with us and particularly value our hotel. Your comments on the service provided by our staff are most... More 

Oakura, New Zealand
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 31, 2015

The hotel was well located just outside the old city and near the Muay Thai Stadium. The staff were friendly and accommodating, the rooms were clean and tidy. The breakfast was a great way to start the day. Would recommend it to others.

Helpful?
1 Thank MBraddock
MercureCNX, Secretary to General Manager at Mercure Chiang Mai, responded to this review

Dear MBraddock, Greeting from Mercure ChiangMai. We sincerely appreciate you taking the time to inform us of your recent experience in Mercure ChiangMai. We were pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest's satisfaction is our first concern. Your kind words have been passed on to the team. I hope... More 

Gatineau, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 23, 2015 via mobile

Pleasant staff, good value for money and close to the city centre. It was difficult to accommodate a family of 4. One child had to sleep in our bed and the other in cot provided at 500 bht which was as hard as a rock. The bathroom had a sewage smell. The hotel decor is blend, the breakfast is tasteless.... More 

Helpful?
Thank Nicolas D
MercureCNX, Secretary to General Manager at Mercure Chiang Mai, responded to this review

Dear Nicolas D, Greeting from Mercure ChiangMai. Thank you for taking the time to tell us about your experience at the Mercure ChiangMai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 22, 2015 via mobile

We experienced a hotel very far from the high class standard. The service was in pleasant and not helpful at all. The rooms were dirty and need to refresh as soon as possible. On the other hand the swimming pool is nice and the breakfast offer various kinds of dishes. However these good facilities cannot compensate the service and the... More 

Helpful?
Thank Antomobi
MercureCNX, Secretary to General Manager at Mercure Chiang Mai, responded to this review

Dear Antomobi, Greeting from Mercure ChiangMai. Thank you for taking the time to tell us about your experience at the Mercure ChiangMai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Redbank, Australia
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 21, 2015 via mobile

Very clean, friendly staff & a great beakfast. Free shuttle bus to the night market worth staying if you do not like simple accomodation. Quite expensive for us but worth it as it is Christmas. There are no negative points about this hotel

Helpful?
Thank FourPlay26
MercureCNX, Secretary to General Manager at Mercure Chiang Mai, responded to this review

Dear Gorilla1417, Greeting from Mercure ChiangMai. We very much appreciate your comments regarding your stay at the Mercure ChiangMai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

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