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Mercure Chiang Mai

183 Changpuak Road | Sri Poom, Chiang Mai 50200, Thailand
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Mercure Chiang Mai
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Mercure Chiang Mai
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682 reviews from our community

Traveler rating
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    210
    69
    33
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • Chinese (Simplified) first
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Shanghai, China
Top Contributor
170 reviews 170 reviews
27 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Mercure Hotel over a weekend and was very satisfied with facilities and service of the hotel. The location is also ideal, short walk to all activiites, or a ride on a red taxi for example to the Sunday market. The room was very good, clean and very well equiped. Breakfast was also very good with a... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear noenoe777, Greeting from Mercure ChiangMai! It has been our great pleasure to welcome you at Mercure ChiangMai and we appreciate you sharing your feelings about your stay with us. I was very pleased to read that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most... More 

Portsmouth, United Kingdom
Top Contributor
89 reviews 89 reviews
64 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 1 week ago

The Mercure Hotel is a good medium range hotel to the north of the moat area and about one mile from Central Kad Suen Kaew. Check in is efficient and the staff very helpful. The rooms are a reasonable size with walk in showers, good TV, room safe, table and chair, coffee table and chair and efficient aircon. The pool... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear James B, Greeting from Mercure ChiangMai! We would like to thank you for choosing to stay with Mercure ChiangMai during your recent visit to ChiangMai and for sharing your experience with us. We are pleased that you enjoyed your visit to the hotel and particularly appreciated your room, our swimming pool and service of our staffs. Your suggestion about... More 

Stanley, United Kingdom
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Here goes, hotel is very good, & would've got a better rating? However, since our arrival 5 days ago, (Thurs), every morning, exactly 08:00 workmen start hammers, saws, power tools, goes on until 17:00, even Sat/Sun? Still here writing this listening to it... Asked very pleasant staff to be moved, nothing available..? Didn't cross 2 continents for some R&R for... More 

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Management response:

Dear carl_garden, Greeting from Mercure ChiangMai! We would like to thank you for choosing to stay with Mercure ChiangMai during your recent visit to ChiangMai and for sharing your experience with us. We apologize for the inconvenience you were caused by the noisy renovating room. We fully understand your frustration and your concern for the discomfort. However, we will finish... More 

Travelers are raving about these Chiang Mai hotels

West Yorkshire
Top Contributor
193 reviews 193 reviews
188 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed for two nights for a quick visit to Chiang Mai. was cheapest branded hotel option for my dates and found the hotel to be clean, staff friendly, good AC and adequate for sites of the city. used the pool area which was clean and looked like it had been refreshed not so long ago. it's not luxury but it... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear copleycop, Greeting from Mercure ChiangMai! I would like to thank you for taking the time to complete our Guest Comment card following your recent visit at Mercure ChiangMai. I was pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest's satisfaction is our first concern. I will pass on your kind... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've stayed in this hotel while a personal trip to visit the city; even thought the hotel it's nice I believe the rooms are at the moment out-dated; while they are big size rooms the wooden furniture does kind of killer as it makes the whole thing to look kind of old. Definitely the hotel needs some refurbishment in the... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Cristina S, Greeting from Mercure ChiangMai! We very much appreciate your comments regarding your stay at the Mercure ChiangMai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Salvador, Brazil
Top Contributor
212 reviews 212 reviews
78 hotel reviews
192 helpful votes 192 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After a revealing chat with the General Manager, one understands why tourism in Chiang Mai has been decaying and why this hotel, now downgraded to a Mercure and former Novotel, bears its conditions. Other hotels in the city wouldn't differ much from this standard, I'm afraid. A pick-up can be arranged when booking the hotel for as little as 100... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear vitorbabrazil, Greeting from Mercure ChiangMai! We sincerely appreciate you taking the time to inform us of your recent experience in Mercure ChiangMai. The experience you describe in your letter causes us deep concern. Your kind words have been passed on to our teams. This will certainly motivate them to keep up the good work. We all look forward to... More 

Alicante
Top Contributor
54 reviews 54 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room we had was clean and comfortable. The pool area was really pleasant and the pool itself was a decent size. Staff helpful and polite. No complaints. Hotel just becoming a little jaded with time and age. Would we stop again if we were in Chiang Mai, probably, unless we wanted to be located inside the main city square... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Mikey74alc, Greeting from Mercure ChiangMai! I would like to thank you for choosing Mercure ChiangMai as your accommodation choice during your recent stay in ChiangMai and for taking the time to complete our Guest Comment card. I was very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel.... More 

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