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Mercure Chiang Mai

4.0 of 5 183 Changpuak Road | Sri Poom, Chiang Mai 50200, Thailand
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Mercure Chiang Mai
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Mercure Chiang Mai
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653 reviews from our community

Traveler rating
    79
    278
    200
    65
    31
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125
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32
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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  • Russian first
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  • Thai first
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    (653)
  • Mar-May only
    (134)
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    (128)
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    (119)
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Bangkok, Thailand
Contributor
17 reviews 17 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights in February 2015. The superior room was large and spacious with a HUGE bed. Our 6 year old son slept in the middle of the bed and didn't disturb us at all. The breakfast was very good and a great price. The restaurant is dated and could do with a face lift. Some of... More 

Was this review helpful? Yes
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear ThaiTeacherBangkok, Greeting from Mercure ChiangMai, Thailand. We would like to thank you for taking the time to complete our Guest Comment card following your recent stay at Mercure ChiangMai. We are pleased that you enjoyed your visit to the hotel and particularly appreciated your room, our breakfast and the swimming pool. I will pass on your comments to the... More 

Puebla, Mexico
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

we stayed at mercure for 8 nights in February and we liked the hotel very much. we took a taxi from the airport. the counter was on the right as we walked out of the custom. its called chiang mai airport taxi and it cost 160 Baht . we stayed at the superior room on the fifth floor at a... More 

Was this review helpful? Yes 1
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear sandy00000, Greeting from Mercure ChiangMai, Thailand. It has been our great pleasure to welcome you at Mercure ChiangMai and we appreciate you sharing your feelings about your stay with us. We are pleased to read that you enjoyed your visit to the hotel and particularly appreciated your room, our restaurant and the services in our hotel. I will share... More 

Milton Keynes, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed at this Hotel for 3 nights. Check in was quick and our bags taken up to the room for us. Swimming pool was lovely and clean....not many people using it though so very quiet. Disappointing the pool bar was not in attendance of staff though. Our room was massive and the bed was even bigger! Bath robes and sleepers... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear charlotte L, Greeting from Mercure ChiangMai, Thailand. I would like to thank you for choosing Mercure ChiangMai as your accommodation choice during your recent stay in ChiangMai and for taking the time to shared your experience with us. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your kind words... More 

London
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

One of the most disappointing hotels I've ever stayed in. Badly designed rooms, poor housekeeping (rooms are clearly not checked by management), and the hot' breakfast buffet was cold on the one morning I tried it. I notice management read each review on here. My question is are you actually doing anything to improve customer experience? It doesn't seem like... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Guysingle, Greeting from Mercure ChiangMai, Thailand. We sincerely appreciate you taking the time to inform us of your recent experience in Mercure ChiangMai. I regret that your experience did not meet up to your expectations. Your comments has been carefully noted by our team. Rest assured that we will emphasize the training to our staffs for the comfort of... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights. The location is about 500 meters from the canal that circles Downtown Chiang Mai. We found a nice stretch of street vendors to eat supper at on the main street. Room was clean, breakfast was well done, lots of choices including made to order omelettes. The breakfast came with our room. Staff treated us well.

Was this review helpful? Yes
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear GuangzhouChemist, Greeting from Mercure ChiangMai, Thailand. We would like to thank you for choosing to stay with Mercure ChiangMai during your recent visit to ChiangMai and for sharing your appreciation with us. We were delighted to learn that you had an enjoyable stay with us and particularly value our hotel. Your kinds words will be shared with the whole... More 

Sutton Coldfield, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 nights. Excellent modern hotel but the breakfast let it down. We had fried eggs, bacon and beans which was cold which we both left. All we ate was 2 slices of toast with a coffee the price for the breakfast was 500baht which was expensive by Thai prices, however when we complained we were given a... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear MargieP17, Greeting from Mercure ChiangMai, Thailand. I would like to thank you for taking the time to complete our Guest Comment card following your recent visit at Mercure ChiangMai. I regret that our breakfast offer in Citrus Restaurant did not meet up to your expectations. Your feedback is extremely valuable to us as it helps us improve the quality... More 

Bangkok, Thailand
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed 1 night on business on Jan 31, 2015 on 3rd floor nearby the pool. - I did not feel so welcomed when checking in. The front desk let another guy cut my queue plus unmindful face and conversation. The bell boy was polite and nice though. - The toilet is smelly (small of urine). I reported to the front... More 

Was this review helpful? Yes
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Vorasuang_Michael, Greeting from Mercure ChiangMai, Thailand. I would like to thank you for choosing Mercure ChiangMai as your accommodation choice for your recent visit to ChiangMai and for taking the time to share your comments with us. I was extremely sorry to read about your experience did not meet up to your expectation. Rest assured that we will emphasize... More 

Mahone Bay, Canada
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I arrived off a night train from BKK at 830 in the morning and was able to check in right away. The staff were friendly and helpful, if not terribly effusive. Their English skills are up to par. I was given an access code for the in room Wifi as well as the lobby computers. The room is large, kept... More 

Was this review helpful? Yes 1
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear wiederaufachse, Greeting from Mercure ChiangMai. It has been our great pleasure to welcome you at Mercure ChiangMai and we appreciate you sharing your feelings about your stay with us. We were very pleased to read that you had an enjoyable stay with us and particularly value our hotel. Your kind words have been passed on to our teams. It... More 

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Additional Information about Mercure Chiang Mai

Address: 183 Changpuak Road | Sri Poom, Chiang Mai 50200, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Chiang Mai 4*
Number of rooms: 159
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Also Known As:
Mercure Chiang Mai Hotel Chiang Mai
Accor Chiang Mai
Novotel Chiang Mai
Chiang Mai Mercure
Chiang Mai Novotel
Hotel Style:
#24 Best Value Hotel in Chiang Mai
#40 Luxury Hotel in Chiang Mai

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