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Mercure Chiang Mai

4.0 of 5 183 Changpuak Road Sri Poom, Chiang Mai 50200, Thailand
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Mercure Chiang Mai
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Mercure Chiang Mai
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597 reviews from our community

Traveler rating
    70
    256
    185
    59
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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    (134)
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Newbury, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for the weekend,very pleased.Rooms very spacious,very large bed and good shower.Drove there myself and was very easy to find with ample parking.Swimming pool was on the cold side,it doesn't get a lot of sun till afternoon,good location,walked to the centre of old Chiangmai in 15 minutes.

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MercureCNX, Asst.Front Office Manager at Mercure Chiang Mai, responded to this review

Dear john r, Greeting from Mercure Chiang Mai. I would like to thank you for choosing Mercure Chiang Mai as your accommodation choice during your recent stay in Chiang Mai and for taking the time to complete our Guest Comment card. I was very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your... More

Kiev, Ukraine
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The man, who serviced us in the lobby of this hotel as the excursion manager, wanted us to pay three times more for day trips and excursions, then any other travel agency in the city. He did not want to help us. No!!! He was very rude, unfriendly and wanted to take us much money as possible. Unfortunately, such rude... More

Review collected in partnership with Accorhotels.com

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Margaryta S, Greeting from Mercure Chiang Mai, Thailand. Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your... More

Berlin, Germany
Top Contributor
70 reviews 70 reviews
63 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 3 weeks ago

nice little hotel with great staff and services rooms a little old style, but being renovated. nice pool, location not amazing but good enough, 100baht airport shuttle service. would stay again without hesitation, good value

Was this review helpful? Yes 1
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear mhcd_2000, Greeting from Mercure Chiang Mai, Thailand. We would like to thank you for choosing Mercure Chiang Mai as your accommodation choice during your recent stay in Chiang Mai and for taking the time to complete our Guest Comment card. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your... More

Bangkok, Thailand
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We booked this hotel with our hope that we will get the same satisfaction as same as the other brands of this hotel chain. However, we have faced that the reservation person never try to follow up our booking amendment. Moreover, the operator keeped us on the line while we were calling back to get our confirmation. Our amendment has... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Fly_expert, Greeting from Mercure Chiang Mai, Thailand. We would like to thank you for choosing to stay with Mercure Chiang Mai during your recent visit to Chiang Mai and for sharing your experience with us. The experience you describe in your letter causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety... More

Pattaya, Thailand
Contributor
18 reviews 18 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Poor location, need to get tuk-tuk to downtown costing 100 THB each way... Hotel cheap enough @ 1000 THB a night... Hotel & rooms bit dated... Staff not that friendly... Food on breakfast buffet cold apart from the fresh cooked egg station.

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Dickieg62, Greeting from Mercure Chiang Mai, Thailand. We sincerely appreciate you taking the time to inform us of your recent experience in Mercure Chiang Mai. I regret that your experience did not meet up to your expectation. Your comment on our services has been well noted and we will emphasize the training to our staffs for the comfort of... More

Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 21, 2014

I would say our stay in this hotel was nothing spectacular, however I can't fault the hotel. The staff are all friendly and helpful. Breakfast is nice, generally the same food as any hotel breakfast in Thailand that I have eaten. The bar was very quiet at night and the pool was not busy either. The shuttle bus is a... More

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Anna_mgibson, Greeting from Mercure Chiang Mai, Thailand. We would like to thank you for choosing to stay with Mercure Chiang Mai during your recent visit to Chiang Mai and for sharing your appreciation with us. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided... More

Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2014

The area is quiet and convenient. It has a shuttle to the night bazaar in the night. There is a supermarket and cafe next door that makes it very handy. Breakfast was nothing to rave about and there appears to be lack of service staff. Checking in and out was quick and faultless. I enjoyed my stay and would recommend... More

Was this review helpful? Yes 1
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear TheOldEagle, Greeting from Mercure Chiang Mai, Thailand. I would like to thank you for choosing Mercure Chiang Mai as your accommodation choice during your recent stay in Chiang Mai and for taking the time to complete our Guest Comment card. I was pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our... More

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Additional Information about Mercure Chiang Mai

Address: 183 Changpuak Road Sri Poom, Chiang Mai 50200, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Chiang Mai 4*
Number of rooms: 159
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline, Agoda, Expedia, Despegar.com, Odigeo, Hotels.com, ACCOR, TripOnline SA, EasyToBook and Tingo so you can book your Mercure Chiang Mai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Chiang Mai Hotel Chiang Mai
Accor Chiang Mai
Novotel Chiang Mai
Chiang Mai Mercure
Chiang Mai Novotel

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