This hotel is getting a bit old and tired and was not quite the usual Mecure standard in terms of modern bathroom fittings etc. The location was a little out of town in a local rather than tourist area, but transport is very available and cheap in Chiang Mai and it was easy to travel to and fro the old... More

The hotel is so 90's but it was still worthy for the low price it charged. The location is outside old town but in a walkable distance. Hotel provide free shuttle bus to night bazzar! You can also rent a moto bike in the lobby. The rooms need renovation badly. The breakfast was average.

The Mercure Hotel Chiang Mai is hotel is about 10-15 minutes taxi ride from the airport at a cost of 120 Baht (2.50 GBP) but with prior notice they will provide a shuttle but to pick you up at the airport. It is located about half a mile north of the moat. There is a large car park outside and... More

We stayed 4 nights. Agree language comprehension a minor problem although staff obliging and polite. Room was worth the small charge to upgrade. It was large, clean and well presented. On a negative the mattress was extremely hard for me. I requested a Down pillow and received one the same as already in the room. Location for Songkran was perfect.... More

The Mercure at Chiang was a very affordable and nice hotel. The staff were excellent and very helpful, however language was a bit of a problem sometimes. The hotel was a bit out of the centre of town but they provided shuttle buses to night markets etc. and there was always a taxi to hand or a tuk tuk. Our... More

We stayed at the Mercure Chiang Mai for three nights in April 2013. The location was okay... About 30 minutes from the train station and about 20 minutes from the airport. It was easy to walk into old town if you wanted to, and equally easy to get a tuk tuk or taxi wherever you wanted. The rooms were simple... More

the hotel good location and provided van service to walking street, all the staff very nice and good take care to all guests. room very clean, free wifi and internet corner provided. food are good , information for the guests from the staff very helpful and give some tip for the good idea.

By far my worst stay in an Accor branded hotel... as we where arriving and getting our luggage from our taxi, the bell boys didn't even come out to help, they waited until we where in the hotel to take our stuff and place them in their luggage carts, we finish checking in and decided to take our own luggage... More

Staff, amazingly helpful. Room, clean and well maintained. Pool, freezing cold. Just dated and showing its age. A little far from the centre of everything. Limited Internet. Family adjoining room was on the smoking floor and totally inappropriate. Staff very accommodating to move us but by this time it was after 11pm and miss 6 and mr 4 were beyond... More