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Mercure Chiang Mai

183 Changpuak Road | Sri Poom, Chiang Mai 50200, Thailand
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Mercure Chiang Mai
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Mercure Chiang Mai
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675 reviews from our community

Traveler rating
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    207
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    33
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Salvador, Brazil
Top Contributor
203 reviews 203 reviews
71 hotel reviews
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed yesterday NEW

After a revealing chat with the General Manager, one understands why tourism in Chiang Mai has been decaying and why this hotel, now downgraded to a Mercure and former Novotel, bears its conditions. Other hotels in the city wouldn't differ much from this standard, I'm afraid. A pick-up can be arranged when booking the hotel for as little as 100... More 

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Alicante
Top Contributor
54 reviews 54 reviews
24 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

The room we had was clean and comfortable. The pool area was really pleasant and the pool itself was a decent size. Staff helpful and polite. No complaints. Hotel just becoming a little jaded with time and age. Would we stop again if we were in Chiang Mai, probably, unless we wanted to be located inside the main city square... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Mikey74alc, Greeting from Mercure ChiangMai! I would like to thank you for choosing Mercure ChiangMai as your accommodation choice during your recent stay in ChiangMai and for taking the time to complete our Guest Comment card. I was very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel.... More 

Tampere, Finland
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The overall quality for the given price level, age and star-rating is very good. The room was well and modernly furnished, and even on closer inspection proved to be well cleaned. The sound proofing of the toilets is not so good, I could clearly hear the neighboring room's toilet discussions in our toilet. We were at the top floor which... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Marcus T, Greeting from Mercure ChiangMai! We sincerely appreciate you taking the time to inform us of your recent experience in Mercure ChiangMai. We were delighted to learn that you had an enjoyable stay with us and particularly value our hotel. I will share your comments with the whole team. Your suggestion about our breakfast and wifi internet problem... More 

Perth, Australia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had no problems deciding to book at the Mercure for my 5 day stay over the Songkran period. Very comfortable, clean rooms, very helpful staff and very nice food. The hotel is a bit out of town but there is a shuttle bus a few times in the evening, also tuk tuks and taxis are available. I enjoyed my... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Fileeep, Greeting from Mercure ChiangMai! We would like to thank you for choosing to stay with Mercure ChiangMai during your recent visit to ChiangMai and for sharing your appreciation with us. We were very pleased to read that you had an enjoyable stay in our hotel. Your comments on the service provided by our staff are most gratifying and... More 

Sydney, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My review is based on the hotel rating of 3 stars and what is to be expected in a 3 star hotel ( as opposed to a 5 star hotel) I found this hotel very good value for money. We had in connecting deluxe rooms. It was on the top floor and I would recommend these as they were clean... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear OzzyCraig, Greeting from Mercure ChiangMai! I would like to thank you for choosing Mercure ChiangMai as your accommodation choice during your recent stay in ChiangMai and for taking the time to complete our Guest Comment card. We were delighted to learn that you had an enjoyable stay with us and particularly value our hotel. Your comments on the service... More 

Hong Kong Region, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 28, 2015

Referable comment from previous post in trip advisor. i stayed this hotel on 23 Mar while find that the location is not good. Room inside is old especially for bath room. Dirty bath tub & broken shower. although the hotel price is low while it may not suit for those who go there to relax unless you are a very... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Jeffwo, Greeting from Mercure ChiangMai, Thailand. We would like to thank you for choosing Mercure ChiangMai as your accommodation choice during your recent stay in ChiangMai and for taking the time to complete our Guest Comment card. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comment on... More 

Thailand
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 18, 2015

My family stay here 2 nights for Chiangmai trip and I impressed the service on our request to check in early at noon + connecting room as no rooms available at noon so hotel arranged solution for us to stay in available suite room with additional beds in living room so we can relax from long tired overnight train trip.... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Pornchai, Greeting from Mercure ChiangMai, Thailand. We would like to thank you for choosing to stay with Mercure ChiangMai during your recent visit to ChiangMai and for sharing your appreciation with us. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your suggestion on the breakfast buffet (Keep the food... More 

Wellington, New Zealand
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 18, 2015

Hotel was clean but basic. Bed was massive and comfortable. Shower pressure was bad and the WIFI didn't work in our room we could only use it down the lobby. The free shuttle to the night markets is only 1 van and it is always full before you can even book it. But it was only 60-100thb taxi to markets.... More 

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Arnie1426, Greeting from Mercure ChiangMai, Thailand. We would like to thank you for choosing to stay with Mercure ChiangMai during your recent visit to ChiangMai and for sharing your comments with us. We are pleased that you appreciated friendliness of our staff and your room. I will pass on your kind words to the whole team. However, about Wifi... More 

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