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All 334 Chiang Mai hotels

Mercure Chiang Mai

4.0 of 5 Hotel   |   183 Changpuak Road Sri Poom, Chiang Mai 50200, Thailand
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Mercure Chiang Mai
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Ranked #105 of 334 Hotels in Chiang Mai
A recent review
4 of 5 stars reviewed 3 days ago
Anna_mgibson Bangkok, Thailand
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587 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bangkok, Thailand
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I would say our stay in this hotel was nothing spectacular, however I can't fault the hotel. The staff are all friendly and helpful. Breakfast is nice, generally the same food as any hotel breakfast in Thailand that I have eaten. The bar was very quiet at night and the pool was not busy either. The shuttle bus is a... More

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Anna_mgibson, Greeting from Mercure Chiang Mai, Thailand. We would like to thank you for choosing to stay with Mercure Chiang Mai during your recent visit to Chiang Mai and for sharing your appreciation with us. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided... More

Singapore
1 review
4 of 5 stars Reviewed 4 days ago NEW

The area is quiet and convenient. It has a shuttle to the night bazaar in the night. There is a supermarket and cafe next door that makes it very handy. Breakfast was nothing to rave about and there appears to be lack of service staff. Checking in and out was quick and faultless. I enjoyed my stay and would recommend... More

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear TheOldEagle, Greeting from Mercure Chiang Mai, Thailand. I would like to thank you for choosing Mercure Chiang Mai as your accommodation choice during your recent stay in Chiang Mai and for taking the time to complete our Guest Comment card. I was pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our... More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

It is very good hotel to stay, nothing to complain about one of Accor Hotels. Good location: not far from the centre of Chiang Mai, Tops market is near by. You can walk to old street if you like. Very good breakfast: equal to other 4 and 5 stars Hotels, good service (checking in and checking our were fast and... More

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear SenPhi, Greeting from Mercure Chiang Mai, Thailand. We sincerely appreciate you taking the time to inform us of your recent experience in Mercure Chiang Mai. We are pleased that you enjoyed your visit to the hotel and particularly appreciated your room, our restaurant and the car park. Your kind words have been passed on to the whole team. It... More

Kadimah, HaMerkaz, Israel
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We made a reservation using Hotwire.com. When we arrived to the hotel - the hotel insisted on chaning the conditions - and we were forced to pay additional money. We recieved relatively poor service. The bathroom stunk and the hotel did solve the problem - despire multiple reminders.

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Gil-ya R, Greeting from Mercure Chiang Mai, Thailand. We would like to thank you for choosing Mercure Chiang Mai as your accommodation choice during your recent stay in Chiang Mai and for taking the time to complete our Guest Comment card. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest... More

1 review
2 of 5 stars Reviewed 2 weeks ago

If there's a hotel that can be rated cold, this is it. From arrival check-in to departure check-out, through breakfast each of the five mornings, nothing was warmer like lukewarm. How sad. We had to contend with cold-to-lukewarm Rice Soupy Porridge, each of the five mornings. Check out took ages, with two impassive faces. Even the Executive Assistant to the... More

Was this review helpful? Yes 1
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Henry L, Greeting from Mercure Chiang Mai, Thailand. We would like to thank you for choosing Mercure Chiang Mai as your accommodation choice during your recent stay in Chiang Mai and for taking the time to complete our Guest Comment card. We were extremely sorry to read about the general attitude of our staff during your stay. This does... More

Brussels, Belgium
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed September 10, 2014

Rooms are huge and well decorated. There are two kind of rooms, the non renovated rooms with carpet and the renovated rooms with tiles. I was upgraded to the new rooms but after having a look I saw there was only a shower and no bath tub so I took a non renovated room. People are friendly but hotel is... More

Was this review helpful? Yes 3
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Guest, Greeting from Mercure Chiang Mai, Thailand. It has been our great pleasure to welcome you at Mercure Chiang Mai and we appreciate you sharing you feelings about your stay with us. We are pleased that you enjoyed your visit to the hotel and particularly appreciated your room, our staff and the shuttle bus service. We hope to have... More

Vendas Novas, Portugal
Contributor
12 reviews 12 reviews
5 hotel reviews
4 of 5 stars Reviewed September 3, 2014

Very nice hotel. I was There in August And i really recommend it. Good location, near the AirPort ( about 15 minutes) very clean, good breakfast, good service, nice staff, free transfers to the Night markets.

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MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Guest, Greeting from Mercure Chiang Mai, Thailand. We sincerely appreciate you taking the time to inform us of your recent experience in Mercure Chiang Mai. We were delighted to learn that you had an excellent stay with us and particularly appreciated your room, our restaurant, our staff and the shuttle bus service. Your kind words have been passed on... More

Old Junee
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2014

Whilst this is not the modern of all hotels it is clean, and was once one of the best.The staff are execllant as is the breakfast and all other meals. The location I found was great with a supermarket almost next door. A travel agent and a"beauty parlour" The shops are 1 block away and ther are a couple of... More

Was this review helpful? Yes
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Guest, Greeting from Mercure Chiang Mai, Thailand. We would like to thank you for choosing to stay with Mercure Chiang Mai during your recent visit to Chiang Mai and for sharing your experience with us. We were very pleased to read that you appreciated the assistance of our staff and you had an enjoyable stay with us. Your comments... More

melbourne
Top Contributor
55 reviews 55 reviews
40 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 29, 2014

We stayed for 5 nights and found the hotel location great as out of the main tourist area but within easy distance to get anywhere. The room was large as we had a junior suite and found it to be comfortable but dated. We did have a problem with our original room and rang reception and were told "Sorry but... More

Was this review helpful? Yes
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review

Dear Guest, Greeting from Mercure Chiang Mai, Thailand. We would like to thank you for taking the time to complete our Guest Comment card following your recent visit at Mercure Chiang Mai. The experience you describe in your comment causes us deep concern, We would like to offer our sincere apologies for any frustration and anxiety that it may have... More

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Additional Information about Mercure Chiang Mai

Address: 183 Changpuak Road Sri Poom, Chiang Mai 50200, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Chiang Mai 4*
Number of rooms: 159
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Also Known As:
Mercure Chiang Mai Hotel Chiang Mai
Accor Chiang Mai
Novotel Chiang Mai
Chiang Mai Mercure
Chiang Mai Novotel

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