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Sheik Istana Hotel

Certificate of Excellence
10/1 Moo 3 Padad Road | Padad, Chiang Mai 50100, Thailand
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1 room 1 adult
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Sheik Istana Hotel
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188 Reviews from our TripAdvisor Community

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Chiang Mai
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was one of the best places I have stayed in around Chiang Mai. Fantastic breakfast, some days buffet, some days you are offered a choice from a menu. I recommend the bruschetta. The hotel is very picturesque with a Moroccan theme. The room was very comfortable and the room service and food superb. It is not near the center... More 

Helpful?
2 Thank Paul M
Austin, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

A new hotel that is not very well known but which certainly will soon become! A Moroccan-inspired architecture with refined and while details. All rooms are beautifully decorated and have a view of the river behind the hotel, very quiet atmosphere. The little touches are numerous with personalized service. Also, Joey, the very friendly guide, make sure to do everything... More 

Helpful?
5 Thank Stephane L
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed at Sheik Istana at the end of December for 4 days. For the price this hotel charges it is not value for money. The hotel is in need of maintenance, the breakfast is tired (flies gathered on fruit with no covers), and there was blood on a chair in our room and a hair in the bath. The... More 

Helpful?
2 Thank Genevieve A
Veerapatra_U, General Manager at Sheik Istana Hotel, responded to this review

Dear Sir, Thank you for taking the time to share your valuable review. We are sorry to lean that our hotel was not meet your expectation. Please allow me to explain, During the period of peak season (25 December -5 January), the hotel has rejected many of waitlist reservation who would like to stay with us and hopefully you understand... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed December 27, 2015

The Hotel is as seen in the pictures, a characterful Moroccan design situation on the river with a stunning view of the Temple on the other side. The grounds are beautifully kept and all the facilities are well kept and clean. The Staff are very friendly, attentive and provide a good Customer Service. The Hotel sent their driver to pick... More 

Helpful?
Thank Mark D
Veerapatra_U, General Manager at Sheik Istana Hotel, responded to this review

Dear Sir, Thank you for taking the time to share your valuable review. We would like to apologize for your disappointment with our internet Wifi facilities. I personally spoken with internet Service Provider Company found that there were some unstable communication line from their ADSL box caused our network failure. As the same comment earlier, it’s unacceptable services. We decided... More 

Scottsdale, Arizona
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 26, 2015

We only had functioning wi-fi one of the 4 days we were here..... And then you would get dropped after about 5 minutes of non-use and have to renter your id and password. One day the wi-if was down all day and other days it would be down for hours at a stretch. Each time that would happen they would... More 

Helpful?
1 Thank Nancy S
Veerapatra_U, General Manager at Sheik Istana Hotel, responded to this review

Dear Sir, Thank you for taking the time to share your valuable review. We would like to apologize for your disappointment with our internet Wifi facilities. I personally spoken with internet Service Provider Company found that there were some unstable communication line from their ADSL box caused our network failure. As the same comment earlier, it’s unacceptable services. We decided... More 

Hong Kong, China
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed December 26, 2015

When we first arrived there was a problem with the booking of the room from the website we booked the hotel on, but the staff were really helpful and it all got sorted quickly, all staff are polite,friendly and helpful. The designs amazing as well nice friendly Moroccan atmosphere. The riverside view is also nice and the facilities are excellent.... More 

Helpful?
Thank puiman12
Veerapatra_U, General Manager at Sheik Istana Hotel, responded to this review

Dear Valued Guest, We would like to thank you for all your valued review. Please feel free to contact me for your future booking, I will ensure that your request will be my personal special attention. Looking forward to welcome you back again here in Sheik Istana Chiang Mai Best Regards, Veerapatra Utharang More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 19, 2015 via mobile

We booked 2 superior rooms each with one large bed. When we arrived, they only had rooms with 2 twins. They told me we needed to pay another 30usd to "upgrade" in order to get a large bed. Thankfully, the morning after we arrived they offered us a "free" upgrade. That was nice customer service. The rooms are pleasant, but... More 

Helpful?
1 Thank AMBER NICHOLE S
Veerapatra_U, General Manager at Sheik Istana Hotel, responded to this review

Thank you for taking the time to share your valuable review. We would like to apologize for your disappointment with our service. Since booking with double bed has arisen at the same day arrival, the last minutes requested may cause us a difficult time to provide best services as we fully booked. We regret to learn that our offer was... More 

Washington DC, District of Columbia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 15, 2015

The hotel is only about 10 minutes from downtown and they have multiple shuttles to drop of the guests each day. Breakfast was served outside and it was delicious with a combination of Western and Thai foods. We ordered room service one evening and the meals were excellent. This place is away from the hustle and noise so I highly... More 

Helpful?
Thank jwythepearson
Dubaistaymonth=11
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed December 14, 2015

Stayed there during the lantern festival, they have an amazing view with really cool ambiance. The staffs are very helpful and nice, always ready to help you. The rooms are really good and amazing. Its not to expensive also. Its worth the money you spend :-)

Helpful?
Thank Nelson C
Questions? Get answers from hotel staff and past guests. Ask a question

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