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Furama Chiang Mai

54 Huay Keaw Road | Tambol Chang Puak, Muang, (formerly Grand Heritage Hotel), Chiang Mai 50300, Thailand
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Furama Chiang Mai
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Ranked #137 of 334 Hotels in Chiang Mai
A recent review
5 of 5 stars Reviewed September 22, 2013
Steven M Newcastle, Australia
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204 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (204)
  • Mar-May only
    (49)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (70)
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There are newer reviews for Furama Chiang Mai
See the most recent reviews
Newcastle, Australia
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed September 22, 2013

we stayed here for a week and just loved it, the staff are great and supper friendly, the hotel is beautiful and very clean. we never got to use the pool and gym on the 5 floor due to conferences taking place but made good use of the rooftop pool. great price and great service

Was this review helpful? Yes 2
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Steven M, Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai . We are very proud and glad to read your feedback, it gives us great encouragement to work a lot. We promise that we will maintain a high... More 

Paris, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 12, 2013

I had a great stay. The rooms were good, the staff were friendly and helpful and I enjoyed the use of the roof-top pool. The location may not be to everyone's tastes but there are some great restaurants nearby and it is only a short walk to the Nimanhaeman road with all its cool bars and restaurants. For me it... More 

Was this review helpful? Yes
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Simon K, Thank you for the time you dedicated to write a review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai .We are very proud and glad to read your feedback, it gives us great encouragement to work a lot. We promise that we will maintain a high standard of service of our hotel with us... More 

Trang, Thailand
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed September 9, 2013

When we made a booking, we wanted to have a hotel that close to restaurants district & airport for a business trip of my boyfriend so here is our choice for a trial stay. We arrived so late night and the airport representative as our driver which booked through hotel made us impressed his guiding conversation :) the airport fee... More 

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Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Ommyview, Thank you for choosing to stay with us and taking time out of your busy day to leave us a candid review. We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the... More 

Ko Samui, Thailand
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 24, 2013

This hotel was quite old even they had a good maintaining. The location was right in the city. It's very easy to get out and had a taxi. Room was nice, but the bathroom was out of date. Hotel interior was good. The pool was old and not very clean. Anyway i did not mind to stay there as it's... More 

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Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear MariaHicoralcove, Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai . We glad to hear that you happy to stay with us but it is disappointing to know you were not satisfied with the bathroom and other facilities... More 

Barcelona, Spain
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed June 20, 2013

This hotel definitely had it's pros and cons. The location is a short ride to the Old City (about 60 THB by tuk tuk) and around a 20 minute walk to row of restaurants (there's a mexican, japanese, tapas and thai restaurant on that row) if you exit through the *BACK* of the hotel. Walk through the hotel dining area... More 

Was this review helpful? Yes 1
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear catspyjamaz , Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai . We glad to hear that you happy with the decorative style of our superior room. It is disappointing to know you were not satisfied with the... More 

Bangkok, Thailand
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 27, 2013 via mobile

It's located on highway and huay kaew road that easy to hide away from hard traffic. The room is very big with a small kitchen, standard bedroom and bathroom, the price is acceptable, ABF is good quality. I always choose furama when stay ar Chiang Mai. Don't miss dinner at Xanadu restaurant.

Was this review helpful? Yes
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Wichar W, Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai . We glad to hear that you happy with the decorative style of our hotel, enjoy with our breakfast and in particular the dinner at Xanadu Restaurant.... More 

Chiang Mai, Thailand
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 14, 2013

I had a nice stay in this hotel. The staffs were friendly and help us out in all possible ways.The room was good and very clean.The hotel though now shows it's age from the outer looks, toilet and from the balconies.But my stay in Furama was great and had no problems.

Was this review helpful? Yes 2
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear justin 1, Thank you for the time you dedicated to write a review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai .We are very proud and glad to read your feedback, it gives us great encouragement to work a lot. We promise that we will maintain a high standard of service of our hotel with us... More 

Australia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed April 28, 2013

Booked a Deluxe King room on-line and check-in was straight forward although for some reason the hotel had us booked in for 3 nights instead of 2. The hotel has been a grand building in the past but is showing its age now and things are being overlooked. After arriving in our room, I opened the curtains to find an... More 

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Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear 2TravellersAustralia, Thank you for sharing your first experience with us. We apologized for the dirt at the balcony causes by the pigeon droppings and the imprudence of the cleaning staff. We are now looking for a solution to the problem of bird droppings so this wouldn't be happened again on your next trip. Moreover, it is disappointing to know... More 

Chiang Mai, Thailand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 7, 2013

Having stayed at the Furama Sathorn Bangkok I was confident that the chiang mai furama would be similar. How wrong I was.... I paid for an up grade and breakfast , only to find that the breakfast was poor quality, and no assistance any where to get cutlery, the bathroom very dated and sink blocked, the floor 5 pool area... More 

Was this review helpful? Yes 1
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear alec M , Thank you for taking time out of your busy day to leave us a candid review. We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the heads of all concerned... More 

Travelers are raving about these Chiang Mai hotels

London
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 26, 2013

I have stayed at the Furama in Chiang Mai, on a number of occasions and will be back there with some friends in November. It is a three star hotel and you get what you pay for. On my first stay I had booked in to a Standard room which I wasn't very happy with, so I upgraded to a... More 

Was this review helpful? Yes
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear ramuk69, Thank you for the time you dedicated to write a review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai .We are very proud and glad to read your feedback, it gives us great encouragement to work a lot. We promise that we will maintain a high standard of service of our hotel with us forever.... More 

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