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Furama Chiang Mai

54 Huay Keaw Road | Tambol Chang Puak, Muang, (formerly Grand Heritage Hotel), Chiang Mai 50300, Thailand
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Furama Chiang Mai
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Ranked #138 of 333 Hotels in Chiang Mai
A recent review
3 of 5 stars Reviewed September 9, 2013
Ommyview Trang, Thailand
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182 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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There are newer reviews for Furama Chiang Mai
See the most recent reviews
Trang, Thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed September 9, 2013

When we made a booking, we wanted to have a hotel that close to restaurants district & airport for a business trip of my boyfriend so here is our choice for a trial stay. We arrived so late night and the airport representative as our driver which booked through hotel made us impressed his guiding conversation :) the airport fee... More 

Was this review helpful? Yes
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Ommyview, Thank you for choosing to stay with us and taking time out of your busy day to leave us a candid review. We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the... More 

Ko Samui, Thailand
Contributor
16 reviews 16 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 24, 2013

This hotel was quite old even they had a good maintaining. The location was right in the city. It's very easy to get out and had a taxi. Room was nice, but the bathroom was out of date. Hotel interior was good. The pool was old and not very clean. Anyway i did not mind to stay there as it's... More 

Was this review helpful? Yes
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear MariaHicoralcove, Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai . We glad to hear that you happy to stay with us but it is disappointing to know you were not satisfied with the bathroom and other facilities... More 

Barcelona, Spain
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 20, 2013

This hotel definitely had it's pros and cons. The location is a short ride to the Old City (about 60 THB by tuk tuk) and around a 20 minute walk to row of restaurants (there's a mexican, japanese, tapas and thai restaurant on that row) if you exit through the *BACK* of the hotel. Walk through the hotel dining area... More 

Was this review helpful? Yes 1
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear catspyjamaz , Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai . We glad to hear that you happy with the decorative style of our superior room. It is disappointing to know you were not satisfied with the... More 

Bangkok, Thailand
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 27, 2013 via mobile

It's located on highway and huay kaew road that easy to hide away from hard traffic. The room is very big with a small kitchen, standard bedroom and bathroom, the price is acceptable, ABF is good quality. I always choose furama when stay ar Chiang Mai. Don't miss dinner at Xanadu restaurant.

Was this review helpful? Yes
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Wichar W, Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai . We glad to hear that you happy with the decorative style of our hotel, enjoy with our breakfast and in particular the dinner at Xanadu Restaurant.... More 

Chiang Mai, Thailand
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 14, 2013

I had a nice stay in this hotel. The staffs were friendly and help us out in all possible ways.The room was good and very clean.The hotel though now shows it's age from the outer looks, toilet and from the balconies.But my stay in Furama was great and had no problems.

Was this review helpful? Yes 2
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear justin 1, Thank you for the time you dedicated to write a review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai .We are very proud and glad to read your feedback, it gives us great encouragement to work a lot. We promise that we will maintain a high standard of service of our hotel with us... More 

Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 28, 2013

Booked a Deluxe King room on-line and check-in was straight forward although for some reason the hotel had us booked in for 3 nights instead of 2. The hotel has been a grand building in the past but is showing its age now and things are being overlooked. After arriving in our room, I opened the curtains to find an... More 

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Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear 2TravellersAustralia, Thank you for sharing your first experience with us. We apologized for the dirt at the balcony causes by the pigeon droppings and the imprudence of the cleaning staff. We are now looking for a solution to the problem of bird droppings so this wouldn't be happened again on your next trip. Moreover, it is disappointing to know... More 

Chiang Mai, Thailand
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 7, 2013

Having stayed at the Furama Sathorn Bangkok I was confident that the chiang mai furama would be similar. How wrong I was.... I paid for an up grade and breakfast , only to find that the breakfast was poor quality, and no assistance any where to get cutlery, the bathroom very dated and sink blocked, the floor 5 pool area... More 

Was this review helpful? Yes 1
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear alec M , Thank you for taking time out of your busy day to leave us a candid review. We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the heads of all concerned... More 

London
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 26, 2013

I have stayed at the Furama in Chiang Mai, on a number of occasions and will be back there with some friends in November. It is a three star hotel and you get what you pay for. On my first stay I had booked in to a Standard room which I wasn't very happy with, so I upgraded to a... More 

Was this review helpful? Yes
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear ramuk69, Thank you for the time you dedicated to write a review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai .We are very proud and glad to read your feedback, it gives us great encouragement to work a lot. We promise that we will maintain a high standard of service of our hotel with us forever.... More 

1 review
3 of 5 stars Reviewed February 14, 2013 via mobile

This time for visit my hometown, but I still want to the more rest and spend night life in Chiangmai. I got the room same as swimming pool floor. The room is simple and clean. Bathroom separate shower and bathtub, I very love it. Reception very kind. Anyway I have not much time to spend in this room. But I.... More 

Was this review helpful? Yes
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Filmmo B, Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai . We glad to hear that you happy with the decor of our hotel and we are very proud and glad to read your feedback, it gives... More 

Hanoi, Vietnam
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed February 13, 2013

The 2br suite is great for a family and we paid high season rates and was only ($220) USD). It is much bigger than two connecting rooms so only about 100 per night per room. It's huge - one enormous bedroom and one that is the size of a standard hotel room, oth with their own full baths with separate... More 

Was this review helpful? Yes 1
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Momwith2boysVN, Thank you for taking time out of your busy day to leave us a candid review. We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the heads of all concerned departments and... More 

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