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Furama Chiang Mai

54 Huay Keaw Road | Tambol Chang Puak, Muang, (formerly Grand Heritage Hotel), Chiang Mai 50300, Thailand
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Furama Chiang Mai
Best prices for: 1 room 1 guest
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Ranked #141 of 334 Hotels in Chiang Mai
A recent review
4 of 5 stars Reviewed November 19, 2013
Natalie C Hong Kong, China
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193 Reviews from our TripAdvisor Community

Traveler rating
    36
    57
    55
    27
    18
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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There are newer reviews for Furama Chiang Mai
See the most recent reviews
Hong Kong, China
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 19, 2013

The location of the hotel is convenient, around 20 minutes taxi from airport and 15 minutes walk to the old town, 20 minutes tuk tuk to the Ping River area. One bad thing is that the washroom and the windows are not very clean. The room is spacious and with so many cupboards that we found it a bit odd.... More 

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Chaiwat S, Manager at Furama Chiang Mai, responded to this review

Dear Natalie C, Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai . We glad to hear that you happy with the location and the spacious room, even though it felt strange cause of having excessive of drawer. It... More 

Genoa, Italy
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed November 13, 2013

We booked a deluxe room for 3 nights. When we arrive we found the bathroom in bad conditions: dirty, old and decrepit. The day after the staff cleaned the room and they forgot to leave towels, towel paper, bathmat and free drinking water!!! We told that to the reception but they looked disappointed because our claim. We notified the issues... More 

Was this review helpful? Yes 1
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear es014, Thank you for taking time out of your busy day to leave us a candid review. We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the heads of all concerned departments and... More 

Travelers are raving about these Chiang Mai hotels

1 review
4 of 5 stars Reviewed October 25, 2013 via mobile

I checked in here several times and preferred this hotel than many others around this area. Bigger lobby, bigger room. It may look a bit old but every things still in the good condition. Not easy to book a room in the hi season.

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Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Bike A, Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai . We are very proud and glad to read your feedback that you preferred to stay with our hotel, it gives us great encouragement to work a lot.... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 16, 2013

Negatives There is a one receptionist wearing not a uniform but casual dress communicates with guesses not that nice. When she informed me about the room and other things a guest should know she did not really manage it in a nice and proper way. I stayed on the 15 floor. Nice view but there was a blood strain on... More 

Was this review helpful? Yes
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Fallinz, Thank you for choosing to stay with us and taking time out of your busy day to leave us a candid review. We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the... More 

Newcastle, Australia
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 22, 2013

we stayed here for a week and just loved it, the staff are great and supper friendly, the hotel is beautiful and very clean. we never got to use the pool and gym on the 5 floor due to conferences taking place but made good use of the rooftop pool. great price and great service

Was this review helpful? Yes 2
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Steven M, Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai . We are very proud and glad to read your feedback, it gives us great encouragement to work a lot. We promise that we will maintain a high... More 

Paris, France
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 12, 2013

I had a great stay. The rooms were good, the staff were friendly and helpful and I enjoyed the use of the roof-top pool. The location may not be to everyone's tastes but there are some great restaurants nearby and it is only a short walk to the Nimanhaeman road with all its cool bars and restaurants. For me it... More 

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Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Simon K, Thank you for the time you dedicated to write a review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai .We are very proud and glad to read your feedback, it gives us great encouragement to work a lot. We promise that we will maintain a high standard of service of our hotel with us... More 

Trang, Thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed September 9, 2013

When we made a booking, we wanted to have a hotel that close to restaurants district & airport for a business trip of my boyfriend so here is our choice for a trial stay. We arrived so late night and the airport representative as our driver which booked through hotel made us impressed his guiding conversation :) the airport fee... More 

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Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Ommyview, Thank you for choosing to stay with us and taking time out of your busy day to leave us a candid review. We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the... More 

Ko Samui, Thailand
Contributor
16 reviews 16 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 24, 2013

This hotel was quite old even they had a good maintaining. The location was right in the city. It's very easy to get out and had a taxi. Room was nice, but the bathroom was out of date. Hotel interior was good. The pool was old and not very clean. Anyway i did not mind to stay there as it's... More 

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Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear MariaHicoralcove, Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai . We glad to hear that you happy to stay with us but it is disappointing to know you were not satisfied with the bathroom and other facilities... More 

Barcelona, Spain
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 20, 2013

This hotel definitely had it's pros and cons. The location is a short ride to the Old City (about 60 THB by tuk tuk) and around a 20 minute walk to row of restaurants (there's a mexican, japanese, tapas and thai restaurant on that row) if you exit through the *BACK* of the hotel. Walk through the hotel dining area... More 

Was this review helpful? Yes 1
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear catspyjamaz , Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai . We glad to hear that you happy with the decorative style of our superior room. It is disappointing to know you were not satisfied with the... More 

Bangkok, Thailand
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 27, 2013 via mobile

It's located on highway and huay kaew road that easy to hide away from hard traffic. The room is very big with a small kitchen, standard bedroom and bathroom, the price is acceptable, ABF is good quality. I always choose furama when stay ar Chiang Mai. Don't miss dinner at Xanadu restaurant.

Was this review helpful? Yes
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Wichar W, Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai . We glad to hear that you happy with the decorative style of our hotel, enjoy with our breakfast and in particular the dinner at Xanadu Restaurant.... More 

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