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Furama Chiang Mai

54 Huay Keaw Road | Tambol Chang Puak, Muang, (formerly Grand Heritage Hotel), Chiang Mai 50300, Thailand
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Furama Chiang Mai
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Ranked #141 of 333 Hotels in Chiang Mai
A recent review
5 of 5 stars Reviewed January 9, 2014
k88nan Marbella
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193 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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  • Italian first
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There are newer reviews for Furama Chiang Mai
See the most recent reviews
Marbella
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 9, 2014 via mobile

We are a party of four that stayed at the Furama for seven nights from January 01st. I have to say the hotel staff were excellent, and we were very happy with the hotel. Yes it is an older hotel but everything was very clean and the room spacious. Breakfast was included and again we could not fault it, plenty... More 

Was this review helpful? Yes 2
ManlikaT, Manager at Furama Chiang Mai, responded to this review

Dear k88nan, Thank you so much for your kind words and thorough comments about your stay with us. We will complement our staff for their dedication. Once again, we hope your experience with us was very happy. Travel well, and hope to see you again. Finally, thank you for taking the time to share your valuable feedback with us. We... More 

Baierbrunn, Germany
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 7, 2014

we stayed at Furama Chiang Mai for 5 nights and it provided a good base for the things we did in Chiang Mai.The rooms were quite large and the beds were very comfortable. The best part of our stay was how helpful the concierge, Intorn, was. I asked the concierge to call a cab so we could go to a... More 

Was this review helpful? Yes
ManlikaT, Manager at Furama Chiang Mai, responded to this review

Dear Rehana F, Good day from Furama Hotel Chiangmai. Thank you for your detailed comment on Furama Chiangmai Hotel. We appreciate the thought and time that went into the review on Trip Advisor. We glad to hear that you happy with the service of our staff. We are disappointed to know you were not satisfied with the dirt in the... More 

Milwaukee, Wisconsin
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 2, 2014 via mobile

This hotel provide me with comfortable sleep, great breakfast, and friendly customer service. The hotel in general is clean, with a living room and a dining table. The breakfast variety ranger from continental to western style 10 minutes walk from food center.

Was this review helpful? Yes 1
ManlikaT, Manager at Furama Chiang Mai, responded to this review

Dear bthereviewer , Thank you very much for taking time out of your busy day to leave us a candid review on Trip Advisor in regards to your stay at Furama Hotel Chiangmai . We are very proud and glad to read your feedback,it gives us great encouragement to work a lot. We promise that we will maintain a high... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 27, 2013

I called to make a reservation 1 day earlier with reservation. When check in I found that the reception can't see my booking then I decided to made a new booking at point of check in by inform rate with breakfast that was confirmed by reservation. Ok...staff give me a rooms with different rate and non breakfast without any explanation... More 

Was this review helpful? Yes 1
ManlikaT, Manager at Furama Chiang Mai, responded to this review

Dear praksa, Thank you so much for your kind words and thorough comments about your staying with us. The review doesn’t inform the clarified check in date so it was hard for us to retrace what really happened thus the investigation has been carried out seriously. We tried to find out by ask the department which concerned, especially reservation &... More 

Switzerland
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 26, 2013 via mobile

The hotel is by far not what i expect of a 4 star hotel. I cannot imagine how the rating here is that good. We ended up leaving earlier. Here are some of the reasons: - very loud, you cannot just hear every single plane, also the functions 4floors beloware really loud and go on until late at night. -... More 

Was this review helpful? Yes 1
ManlikaT, Manager at Furama Chiang Mai, responded to this review

Dear Ar M, Thank you for your detailed comment on Furama Chiangmai Hotel. We appreciate the thought and time that went into the review on Trip Advisor. We are sorry that you were disappointed with your stay with us in case of the noise from function on that day and the staleness of carpet and the uncleanness of the bathroom.... More 

Travelers are raving about these Chiang Mai hotels

Exeter, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 25, 2013

Our family of 4 stayed in this large hotel a short ride from the airport. We booked a 2 bed room suite which was absolutely huge! It was clean and spacious with all the facilities you would expect, tv in each room with a dvd player and the lounge that had surround sound. Breakfast was adequate, but nothing to get... More 

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ManlikaT, Manager at Furama Chiang Mai, responded to this review

Dear ChCh73, Good day from Furama Hotel Chiangmai. Thank you very much for taking time out of your busy day to leave us a candid review on Trip Advisor in regards to your stay at Furama Hotel Chiangmai . Moreover, it is disappointing to know you were not satisfied with our breakfasts which are plentiful, but not significantly different each... More 

Johor Bahru, Malaysia
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed December 17, 2013

hotel room is big, even with a sofa in the room still have plenty of space.. water heater not hot enough but at least bath tub is not too old and dirty.. nearby have a shopping still under construction, will be a good location when the mall open. when i stayed there, need to walk about 15 mins to find... More 

Was this review helpful? Yes
ManlikaT, Manager at Furama Chiang Mai, responded to this review

Dear dreamer326, Good day from Furama Hotel Chiangmai. Thank you very much for taking time out of your busy day to leave us a candid review on Trip Advisor in regards to your stay at Furama Hotel Chiangmai . We are very proud and glad to know that you like spacious and cleanliness of our room, we promise that we... More 

Thailand
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 5, 2013 via mobile

Previously we have dined at the roof top restaurant (Xanadu) and thought the service poor, but because of the lovely location we thought we would give it another try. Having reserved a table we were called a few hours before dinner to be told that the restaurant was very busy that evening and we would have to pre-order from a... More 

Was this review helpful? Yes 1
Chaiwat S, Manager at Furama Chiang Mai, responded to this review

Dear 328markm328 , On behalf of F&B Manager ( Mr.Patpong Hongsrithong). Thank you very much for taking time out of your busy day to leave us a candid review on Trip Advisor in regards to your dining at the roof top restaurant. We are sorry to learn that the service was lacking. One of our priorities is to provide quality... More 

United Kingdom
Top Contributor
125 reviews 125 reviews
31 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed December 1, 2013

Hotel short drive from airport. The worst aspect of the stay was the chaos at breakfast time. There were far too many people for the seats available. There were insufficent plates, cups and glasses A clean room but towels very thin. There was a distinct smell from either the drains or the air conditioning and we were on 16th floor.... More 

Was this review helpful? Yes 1
Chaiwat S, Manager at Furama Chiang Mai, responded to this review

Dear Mr. stroller75, Good day to you from Chiang Mai, Thailand. I am writing to apologize for the inconvenience you have experienced as the result of lacking the equipment and facilities in the hotel. that should be provided for the value guest and make you feel unsatisfied. There is simply no excuse for what transpired. As a hotel, we take... More 

Toronto, Canada
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed November 24, 2013

I've stayed in all sorts of hotels, in ranging from the very cheap ($30/night) to the very expensive ($300/night). Furama was simply the worst of them all. It claims to be a 4 star hotel, but it is a 2 star at best. Good: -Rooms are big -Easy walk to Nimmanhaemin neighbourhood Bad: Check-In - We were told that they... More 

Was this review helpful? Yes 1
Chaiwat S, Manager at Furama Chiang Mai, responded to this review

Dear shimTO, Thanks for the time you gave to advise the hotel in this time on TripAdvisor. On behalf of all managements and staff of Furama Chiang Mai Hotel, I would like to express my sincere apologies for the unfortunate incident you had encountered in the early morning of your last day in our hotel, thus the investigation has been... More 

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