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Furama Chiang Mai

54 Huay Keaw Road | Tambol Chang Puak, Muang, (formerly Grand Heritage Hotel), Chiang Mai 50300, Thailand
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Furama Chiang Mai
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Ranked #143 of 336 Hotels in Chiang Mai
A recent review
4 of 5 stars Reviewed April 16, 2014
Joe H Egham, United Kingdom
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195 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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    (195)
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    (49)
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    (24)
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There are newer reviews for Furama Chiang Mai
See the most recent reviews
Egham, United Kingdom
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed April 16, 2014

I stayed here for 10 nights. My room was very spacious with a bath/shower and a separate shower cubicle. There was more storage space than I could possibly use plus a fridge, kettle with tea/coffee facilities and 2 free bottles of water per day. The room was very clean and thoroughly serviced each day. There is an ample choice of... More 

Was this review helpful? Yes 3
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Joe H , Thank you very much for taking time out of your busy day to leave us a candid review on Trip Advisor in regards to your stay at Furama Hotel Chiangmai . We are very proud and glad to read your feedback,it gives us great encouragement to work a lot. We promise that we will maintain a... More 

Farnborough, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed April 4, 2014

A lovely hotel but situated a little outside of the main tourist areas, however tuc tucs and taxis are readily available. During the day time, you will have to wait whilst the concierge call one, but evenings they are already in the car park. Staff are very friendly and the room was clean and comfortable, not such a wide choice... More 

Was this review helpful? Yes 2
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear lynn3001, Good day from Furama Hotel Chiangmai. Thank you for your detailed comment on Furama Chiangmai Hotel. We appreciate the thought and time that went into the review on Trip Advisor. We glad to hear that you happy with the service of our staff & our room. We are sorry that you were disappointed to know you were not... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 7, 2014

First up. This is not a new hotel. It's tired and frayed around the edges. But the location for restaurants, street food and shopping mall with cinema is great. Hire motor bikes and cycles just across the road. Breakfast here is a must, varied choices in heaps! 17th floor swimming pool is great for both adults and kids, but no... More 

Was this review helpful? Yes 5
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Toeterms, Good day from Furama Hotel Chiangmai. Thank you for the time you dedicated to write a review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai .We are very proud and glad to read your feedback, it gives us great encouragement to work a lot. We promise that we will maintain a high standard of service... More 

Luang Prabang, Laos
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed February 24, 2014

I was very impressed with the service as well as the quality of the rooms. It has great beds, great shower and great service. I love the lobby with all those comfortable chairs. I would definitely stay here again.

Was this review helpful? Yes 3
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Dannynaga, Good day from Furama Hotel Chiangmai. Thank you for your detailed comment on Furama Chiangmai Hotel. We appreciate the thought and time that went into the review on Trip Advisor. We are very proud and glad to hear that you happy with the service of our staff, our modern lobby and over all of the facilities in the... More 

Perth, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 23, 2014

Stayed for one night due to having missed a flight out of Chiang Mai. Can't understand the bad reviews. Nothing wrong with our stay at the Furama and I've stayed at hundreds of hotels all over the world. The staff were excellent and allowed us to check in early, the room was large and the bed very comfortable. Although located... More 

Was this review helpful? Yes 4
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear tigerpj, Thank you very much for taking time out of your busy day to leave us a candid review on Trip Advisor in regards to your stay at Furama Hotel Chiang Mai . We glad to hear that you happy with our room and our staffs, also the area near by the hotel. We look forward to welcome for... More 

Chiang Mai, Thailand
Level Contributor
70 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed February 19, 2014

We stayed in a deluxe room for 3 nights. The hotel is very dated and in need of refurbishment. The rooms are very large and comfortable, but the bathrooms were a real let down. The showers were full of cracked tiles and the grouting full of mould. The bathtub was scratched up and repairs were done badly. The taps were... More 

Was this review helpful? Yes 1
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Denise D, Good day from Furama Hotel Chiangmai. Thank you for your detailed comment on Furama Chiangmai Hotel. We appreciate the thought and time that went into the review on Trip Advisor. We are sorry that you were disappointed with your stay with us in case of the lacking of facilities at the pool, also the dirtiness and the... More 

Puchong, Malaysia
1 review
1 of 5 stars Reviewed February 19, 2014

This hotel is one of my worst stay, had never experience a hotel like this before in my life, the entire hotel looks really dim and not brightly lit up, very old and and most of the things in the hotels are broken and not well maintained. The swimming pool on the 5th floor looks like a haunted place. The... More 

Was this review helpful? Yes
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Denon8801, Good day from Furama Hotel Chiangmai. Thank you very much for taking time out of your busy day to leave us a candid review on Trip Advisor in regards to your stay at Furama Hotel Chiangmai . We apologized for the old and broken things in the hotel and also the hot water system problem, now your specific... More 

Travelers are raving about these Chiang Mai hotels

Atlanta, Georgia
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed February 7, 2014

My significant other had a anesthesia nurse convention in Chiang Mai. The hotel that the convention was in was fully booked so we were referred to this hotel. Along with one of her co-workers. I will not get into the Taxi nonsense at the airport but having lived in Thailand I am fully aware of their schemes. Check in at... More 

Was this review helpful? Yes
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear jgm005, Good day from Furama Hotel Chiangmai. Thank you very much for taking time out of your busy day to leave us a candid review on Trip Advisor in regards to your stay at Furama Hotel Chiangmai . We are very proud and glad to know that you like of our modern lobby , the size of room and... More 

Taipei, Taiwan
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed February 2, 2014

We booked ourselves a "special" place to stay for our final night in Chiang Mai - four times our normal budget - and were so disappointed. For the price we were paying (and the marketing) we expected five star but instead we got a place that is way overdue for a facelift. Our rooms had filthy windows with a view... More 

Was this review helpful? Yes
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Mrs W, Thank you so much for your kind words and thorough comments about your staying with us. I am writing to apologize for the inconvenience you have experienced as the result of lacking hot water when weather is cold and also the impressive breakfast that should be provided for the value guest and make you feel unsatisfied. We... More 

Singapore, Singapore
2 reviews
1 of 5 stars Reviewed January 28, 2014

It's my first time in Chiang mai. I do not recommend this hotel at all, especially to first timers here. 1. Hotel is inconvenient. Transport required to go everywhere except maya shopping centre 2. Hotel is old. There is no hot water at night and morning when weather is cold. Pool facilities was closed for functions during my stay period... More 

Was this review helpful? Yes
ManlikaT, Manager at Furama Chiang Mai, responded to this review

Dear snowykkl, Good day to you from Chiang Mai, Thailand. I am writing to apologize for the inconvenience you have experienced as the result of lacking hot water at night and morning when weather is cold and also the closing pool cause of function that should be provided for the value guest and make you feel unsatisfied. We are sorry... More 

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