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Furama Chiang Mai

54 Huay Keaw Road | Tambol Chang Puak, Muang, (formerly Grand Heritage Hotel), Chiang Mai 50300, Thailand
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Furama Chiang Mai
Best prices for: 1 room 1 guest
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Ranked #140 of 333 Hotels in Chiang Mai
A recent review
3 of 5 stars Reviewed February 23, 2015
tony s Luxembourg City, Luxembourg
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191 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Furama Chiang Mai
See the most recent reviews
Luxembourg City, Luxembourg
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 23, 2015

firstly the positive , quiet and spacious clean rooms .excellent -and well worth a big detour is the roof restaurant with impeccable service ,wide choice of Asian and western food .all of the staff polite ,helpful ..a credit to the company . the big failing of this hotel is that higher management have opted to cater for CHINESE BUS GROUP... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

very nice room. It has wonderful locatiin, close to shopping malls and bar street but quiet enough. Bathroom are large and clean. And their staff are nice and friendly. We have spent a good night here.

Was this review helpful? Yes 1
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Tian C, Good day from Furama Hotel Chiangmai. Thank you for your detailed comment on Furama Chiangmai Hotel. We appreciate the thought and time that went into the review on Trip Advisor. We are very proud and glad to hear that you happy with the service of our staff, our location and over all of the facilities in the... More 

Hong kong
Top Contributor
72 reviews 72 reviews
33 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed February 13, 2015 via mobile

A very average hotel with varying levels of service ( usually lacklustre) in need of total modernisation . It's reasonably priced so if you just need a place to stay and will be out of the hotel ( no need to use any restaurants or facilities) you will be ok. Some reviewers mentioned it was unclean but I didn't see... More 

Was this review helpful? Yes 1
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Paul B B, Thank you very much for taking time out of your busy day to leave us a candid review on Trip Advisor in regards to your stay at Furama Hotel Chiang Mai . Please accept my apologies for falling short of your expectations. Your comments will be used to reconsider improvements needed and I hope that you... More 

Lancing, United Kingdom
Top Contributor
110 reviews 110 reviews
25 hotel reviews
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed February 13, 2015

This is a nice hotel, the location isn't great, a good 30-40 minute walk to the centre of Chiang Mai or hop in a tuktuk (thb150 ish) or songthaew (thb80 ish) to get near Chiang Mai centre. There is a large mall opposite the hotel with fast food restaurants, shops & a cinema I believe, but we didn't visit it.... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed February 11, 2015 via mobile

The FURAMA hotel in Chiangmai is a comfortable and beautiful hotel. It provides transportation to and from the airport. It's convenient. The surroundings is very nice and the services is very good and kind. I like and enjoy it very much.

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ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Dongsheng Z, Thank you so much for such a wonderful review. We are elated that you had such a happy experience at our hotel. We strive to make every guest’s experience a very positive one. I have told our staff about your review, they were very happy and proud to have done a good job for you. We hope... More 

Phuket, Thailand
Top Contributor
144 reviews 144 reviews
6 hotel reviews
155 helpful votes 155 helpful votes
1 of 5 stars Reviewed February 10, 2015

On arrival the hotel is situated in a central area. The check in staff are friendly and courteous. The lifts are key card access controlled, I liked that. Then stepping out of the lift you are greeted by a filthy and heavily stained passage carpet. On opening the room door, the whole room smelled musty and of cat pee. The... More 

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ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear ThaiMouse, Good day From Furama Chiangmai Hotel. Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai . We are glad that you are satisfied with our staff especially, Front Officer. I am writing to apologize for the inconvenience... More 

Travelers are raving about these Chiang Mai hotels

Copenhagen, Denmark
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 10, 2015

The guide says 4 stars. It's rather 3 stars. Maybe it was 4 star before, but now it's generally very used and in need of many changes/renovations. Kind staff and okay facilities. Live music at the restaurant, but with a singer that didn't hit the notes. Breakfast expensive but variated. Situated away from the center of Chiang Mai but close... More 

Was this review helpful? Yes 1
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Christian N, Thank you very much for your choosing our Furama Hotel Chiang Mai and taking the time to review on TripAdvisor in regards to your stay at Furama Hotel Chiang Mai .We are very pleased to learn that you have enjoyed and happy with our staff but It is disappointing to know you were not satisfied with our... More 

Malaysia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed February 9, 2015

The bathroom shower is dirty and the shower only have tube but do not shower head. Will visit again this hotel but hope improvement action take. I had stay 2 times to this hotel. Will come back on March and hope the improve was taken.

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ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Koay001, Thank you very much again for your choosing our Furama Hotel Chiang Mai and taking the time to review as it is only with the assistance of our guests that we are able to maintain or even improve our high standards and quality of service. We are very pleased to learn that you have overall enjoyed your stay... More 

Top Contributor
108 reviews 108 reviews
24 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed February 7, 2015 via mobile

The Furama Hotel has all the makings of a great hotel, on the outskirts of Chiang Mai and it is a great hotel - except for the bathroom in our suite. The lobby, restaurants and general facilities are great, as are the rooms - tastefully decorated and welcoming. It was the washroom that was a complete disappointment. The bathroom floor... More 

Was this review helpful? Yes 1
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear david g, Thank you for staying with us during your current visit to Chiangmai and comment shared. We immediately shared with all staffs, especially the department which concerned to learn guest comment and improve. We are looking forward to hopefully welcoming you back for your future holidays at Furama Hotel Chiang Mai very soon again. With kind regards, Ms.Manlika... More 

Chiang Mai, Thailand
1 review
5 of 5 stars Reviewed February 6, 2015

The hotel staff are quick to help if you need something, especially for babies. All the staff members are friendly. The buffet breakfast had many difference options of food and a chair available for our child

Was this review helpful? Yes
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this review

Dear Christina v, Good day From Furama Chiangmai Hotel. Thank you so much for such a wonderful review. We are elated that you had such a happy experience at our hotel. We strive to make every guest’s experience a very positive one. I have told the staff about your review on the hotel’s board, they were very happy and proud... More 

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