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The Key Bangkok Hotel

19 Sukhumvit soi.19 | Sukhumvit Rd, Wattana, Bangkok 10110, Thailand
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The Key Bangkok Hotel
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494 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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    (494)
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    (92)
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London, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I only stayed in this hotel for 2 nights. It was very comfortable and clean and in a very good location. It is near many good restaurants and bars in the Sukhumvit area. Wifi was good in the rooms and I had no issues at all. I would recommend this hotel.

Was this review helpful? Yes
Zaki B, Manager at The Key Bangkok Hotel, responded to this review

Dear Lamanodedios1979, Greetings from The Key Hotel! Thank you for your kind support to stay at The Key & your nice review! The hotel has great location in Sukhumvit Soi 19. Near BTS sky train and Terminal 21 shopping mall. Around the hotel, there are many restaurants and bars. The hotel is cozy with great staffs and service. Free wifi... More 

England
Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

After an overbooking problem was resolved at check in, we had a good sized and very comfortable room with a wee (unexpected) kitchenette. A small bath containing the waist high shower was the only negative. It all worked well, but hair wash required one to be sat down in the bath - not really the point of a shower. Reception... More 

Was this review helpful? Yes
Zaki B, Manager at The Key Bangkok Hotel, responded to this review

Dear Muddyoldengr, Greetings from The Key Hotel! Thank you for your kind support to stay at The Key & your review! The hotel has great location in Sukhumvit Soi 19. Near BTS sky train and Terminal 21 shopping mall. Around the hotel, there are many restaurants and bars. The hotel is cozy even quite small lobby area but free wifi... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located in an excellent location within a stone throw away from Robinson's and Terminal 21 at Sukhumvit Soi 19. It's centrally located and easily accessible by BTS (Asoke) and MRT (Sukhumvit). Outside the hotel, there are also lots of food choices from restaurants, steak house to street food. 7-11 and Familymart is also just downstairs. The main... More 

Was this review helpful? Yes
Zaki B, Manager at The Key Bangkok Hotel, responded to this review

Dear Aaron O, Greetings from The Key Hotel! Thanks for your kind & nice review! The hotel has great location in Sukhumvit Soi 19. Near BTS sky train and Terminal 21 shopping mall. Around the hotel, there are many resetaurants and bars. The hotel is cozy with great staffs and service. Free wifi and large rooms which we are on... More 

Malaysia
1 review
5 of 5 stars Reviewed 4 weeks ago

Every year to Bangkok must be stayed at The Key Bangkok Hotel. Good location very near to BTS-Asok & MRT-Suhkumvit station. all staffs very friendly and helpful, also have surprise upgrade to Executive room with window.

Was this review helpful? Yes
Zaki B, Manager at The Key Bangkok Hotel, responded to this review

Dear winowong, Greetings from The Key Hotel! Thank you for your kind always support to stay at The Key & your nice review! The hotel has great location in Sukhumvit Soi 19. Near BTS sky train and Terminal 21 shopping mall. Around the hotel, there are many restaurants and bars. The hotel is cozy with great staffs and service. Free... More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Location is pretty good! It was only 1-2 mins walk away from Terminal 21 and BTS Asoke. It is also behind the Robinsons Sukhumit. Heartland Massage is only a few minutes away from the hotel. Staff are very friendly as they gave me a morning call and arranged a cab for my early flight leaving Bangkok. I didn't managed to... More 

Was this review helpful? Yes
Zaki B, Manager at The Key Bangkok Hotel, responded to this review

Dear Cynthia L, Greetings from The Key Hotel! Thanks for your kind & nice review! The Key is great value hotel with very nice large & clean rooms. The hotel has great location in Sukhumvit Soi 19. Near BTS sky train and Terminal 21 shopping mall. We are trying to improve TV channels which appreciated for your kind advised. Many... More 

Kuala Lumpur, Malaysia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 9, 2015

We stayed at The Key Bangkok Hotel for 4 nights. No doubt the hotel at very good location which is very near to Asok BTS station by 3 minutes walking distance, but this round we did not take BTS much due to we have too many children in this trip. We booked the 3 Deluxe rooms with the buffet breakfast... More 

Was this review helpful? Yes 4
Zaki B, Manager at The Key Bangkok Hotel, responded to this review

Dear Fion515, Greetings from The Key Hotel! Thank you for your kind always support to stay at The Key Hotel and your kind review! We apologize for the bad experience you had at The Key Hotel which i will arrange re-traing to my staffs for service and attitude as per your kind advised and my staff who force you to... More 

Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 3, 2015

Stayed recently for 3 nights with family for the first time in this hotel. We were welcomed by the friendly doorbell and counter staff and got a free upgrade to a deluxe room with window. Breakfast is simple but acceptable. Hotel is conveniently located to the Asoke BTS and Suhkumvit MRT making it very easy to travel to MBK, Siam... More 

Was this review helpful? Yes 1
Zaki B, Manager at The Key Bangkok Hotel, responded to this review

Dear Lenvata, Greetings from The Key Hotel! Thank you for your kind support to stay at The Key & your nice review! The hotel has great location in Sukhumvit Soi 19. Near BTS sky train and Terminal 21 shopping mall. Around the hotel, there are many restaurants and bars. the hotel is cozy with great staffs and service. Free wifi... More 

1 review
5 of 5 stars Reviewed June 2, 2015

This is a nice place to live in. just behind the Robinson nd Terminal21. BTS station Asoke is on walking distance. Staff is very nice and friendly. Rooms are clean. wifi is a bit slow but staff is always there to solve all problems.

Was this review helpful? Yes
Zaki B, Manager at The Key Bangkok Hotel, responded to this review

Dear Mohsin K, Greetings from The Key Hotel! Thanks for your kind & nice review! The hotel has great location in Sukhumvit Soi 19. Near BTS sky train and Terminal 21 shopping mall. Around the hotel, there are many restaurants and bars. The hotel is cozy with great staffs and service. Free wifi and large rooms which we trying to... More 

Dublin, Ireland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 1, 2015

This is a superbly located hotel only about 2 minutes from Terminal 21, Robinsons Sukhumvit and BTS/MRT stations. There are loads of shops, bars, restaurants and cafes nearby. For what you get, the Key Hotel is great value. The room is quite large with a massive bed and table and chairs, large TV and a desk with drawers. In the... More 

Was this review helpful? Yes
Zaki B, Manager at The Key Bangkok Hotel, responded to this review

Dear Philip0305, Greetings from The Key Hotel! Thanks for your kind & nice review! The Key is great value hotel with very nice large & clean rooms. The hotel has great location in Sukhumvit Soi 19. Near BTS sky train and Terminal 21 shopping mall. Wifi is free and fast. Many thanks for your nice review and we wish to... More 

Bangkok, Thailand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 29, 2015

Compass Group Hotels Usually have a Higher Standard Than This - I realize it is a less expensive property in their portfolio but really ??? I must have encountered the B Team or some trainees because the front desk staff were amateurish at best. The shining star of the was the bellman - he smiled, made me feel comfortable and... More 

Was this review helpful? Yes
Zaki B, Manager at The Key Bangkok Hotel, responded to this review

Dear Jeff D, Greetings from The Key Hotel! Thanks for your kind review! We apologize for the bad experience you had at The Key Hotel and thanks for your kind bring up these issued which i will re-train to my staffs to pay more attention on guest requires as some of them are new staffs and might lack of customer... More 

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