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Somerset Park Suanplu

3.5 of 5 Hotel   |   39 Soi Suanplu, South Sathorn Road, Bangkok 10120, Thailand
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Ranked #196 of 756 Hotels in Bangkok
A recent review
4 of 5 stars reviewed 3 weeks ago
firdausmerican Kuala Lumpur, Malaysia
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425 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Utterly disgusted at their replies when I sent an email to say that they have charged my credit card in my country's currency instead of thai baht which resulted in the loss of credit card points. they mentioned that i have signed the sales slip but the sales slip the THB amount was much bigger than my country's currency who... More

Was this review helpful? Yes
Valter N, Area Manager at Somerset Park Suanplu, responded to this review

Dear RealCritic Singapore, Thank you for your feedback on your recent stay. Whilst the property processes hundreds of electronically processed credit card charges daily, including many different home currencies available at the bank's exchange rates, we have never had any such reported exchange rate issues. I sincerely apologise if the staff did not inform you of the printed exchange rate... More

Kuala Lumpur, Malaysia
Contributor
20 reviews 20 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there for 4 nights with my friend. It was my 2nd time staying there. Spacious with complete amenities including washing machine + dryer! Breakfast was ok, almost the same menu everyday. Love their Danish pastries variety although about 3 -4 choices but delicious. They provide shuttle service to Silom Complex but only until 6pm. Perhaps they can extend it... More

Was this review helpful? Yes 2
Valter N, Area Manager at Somerset Park Suanplu, responded to this review

Dear firdausmerican, Thank you for your continued patronage of Somerset Park Suanplu and for taking the time to review us. I am very pleased to read you enjoyed your stay once again and will work with my team on the possibility of some of your suggestions. Our last transfer service to BTS Sala Daeng leaves at 6pm and is mainly... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 24, 2014 via mobile

Was impressed with the apartment and little kitchen, I like that it was an apartment and not just a room. Very clean and tidy..staff friendly and polite Love the views of the city. My friend and I enjoyed our time here, location was ok too

Was this review helpful? Yes
Valter N, Area Manager at Somerset Park Suanplu, responded to this review

Dear Lenore L, It was a great pleasure having you stay at Somerset Park Suanplu, Bangkok. Thank you for taking the time to share your feedback about your stay experience with us. We are glad to read compliments of our staff members delivering good service. Your kind words will be shared with the entire Team. Receiving such feedback from guests... More

Senior Contributor
29 reviews 29 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 1, 2014

Stayed here for a few months and was quite disappointed with the standard. The rooms were badly laid out and badly needed to be done up! The furniture was old , walls had stains and bathroom was dingy and discoloured! The staff were very nice and the location for us was perfect. Mid way through our stay the hotel began... More

Was this review helpful? Yes 2
Valter N, Area Manager at Somerset Park Suanplu, responded to this review

Dear Diplexalitravel, Thank you for taking the time to review your recent stay with us. I was pleased to read that you found our service and location good but naturally disappointed to read that you found your particular room badly laid out and in need of a refurbishment. Whilst we pride ourselves on giving the best customer service possible, we... More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 30, 2014

Breakfast is included and the price is reasonable. The apartment size rooms are very big and comfortable with a washing machine/dryer included. There are plenty of shops at the end of the driveway, from food, massages, restaurants and chemists. Down stairs at breakfast you will meet others who have gone through DB for cosmetic surgeries, so you don't feel alone.

Was this review helpful? Yes 7
Valter N, Area Manager at Somerset Park Suanplu, responded to this review

Dear Svennnic, Thank you for taking the time to write this review about Somerset Park Suanplu. It was great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again. Yours sincerely, Valter NARMINIO | Area Manager Somerset Park Suanplu More

Singapore
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2014 via mobile

I am an ardent fan of Somerset Park Suanplu. Their customer service is first class from the reception to the doorman to the security to the tuk tuk man. I always feel at home everytime I am at somerset park Suanplu and in particular a result of the excellent service that khun Ja and her team gives. Khun Ja address... More

Was this review helpful? Yes
Valter N, Area Manager at Somerset Park Suanplu, responded to this review

Dear Anzacng, Thank you very much for your compliments. Your heartfelt words and special mention of Khun Ja and the entire team will be shared with all the staff at Somerset Park Suanplu. Your compliments inspire us to continually provide and improve the level of service that guests have come to expect. We were delighted to learn that you enjoyed... More

Kuantan, Malaysia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2014

well located reasonably priced well equiped spacious apartment unit in the heart of bangkok city comfortably well fitted to enjoy a comfortable stay in downtown bangkok, with nearby restaurants and 7eleven nearby for basic necessities

Was this review helpful? Yes 1
Valter N, Area Manager at Somerset Park Suanplu, responded to this review

Dear ajar27, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of... More

Brisbane
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 14, 2014

Stayed for two weeks and has no complaints, the air con stopped working because we fiddled with the temperature but they came and fixed it within fifteen minutes, breakfast Buffet it's amazing, room service is great value and the food is good, the hotel is in a convenient location close to food and shops, just watch out for their tour... More

Was this review helpful? Yes 1
Valter N, Area Manager at Somerset Park Suanplu, responded to this review

Dear Travelingcat93, Thank you for taking the time to write this review. It was great to have you stay with us. We appreciate your review and the compliments about our service and facilities. I do thank you for pointing out the issue with the tour desk service and I will follow with their Management for improvement. We hope to welcome... More

Thailand
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 9, 2014 via mobile

One bedroom offer the great stay space and in-room facilities. This place is great for either short stay or long stay. Hotel staffs are friendly and ready to support. Hotel location not too far from Silom centre and surrounding by local restaurant and bar. Hotel provide tuk-tuk to sky train but take little more time of waiting the service. This... More

Was this review helpful? Yes 1
Valter N, Area Manager at Somerset Park Suanplu, responded to this review

Dear Wistin, Thank you for your feedback on your stay last December. I am pleased that we met your expectations and that you enjoyed our facilities and friendly Guest Service. Our Tuk Tuk transfer service to Silom shopping area and BTS connection departs normally every 30 minutes however, the service can be affected by heavy traffic conditions at times delaying... More

Bangkok, Thailand
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 7, 2014

Female reception staff here has not been at all attitude toward guests. This fact probably would affect all Ascot group in the future. Acquisition of TripAdvisor Awards 2013 is the last? I think it's a great SA as a whole. I can not because it is not a hotel ranking. But, It is equivalent to the Hotel - 4 Star... More

Was this review helpful? Yes 1
Valter N, Area Manager at Somerset Park Suanplu, responded to this review

Dear Komie2014, It was a great pleasure having you stay again at Somerset Park Suanplu. Thank you for sharing your feedback about your stay experience with us. I am sincerely sorry to hear of your unhappiness during your recent stay with us with one of my staff. Thank you for giving us the opportunity to address your concerns. Since your... More

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Additional Information about Somerset Park Suanplu

Address: 39 Soi Suanplu, South Sathorn Road, Bangkok 10120, Thailand
Phone Number:
Location: Thailand > Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Somerset Park Suanplu 3.5*
Number of rooms: 235
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Also Known As:
Somerset Park Suanplu Bangkok
Somerset Park Suanplu Hotel Bangkok

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