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The Westin Grande Sukhumvit

#121 of 778 Hotels in Bangkok
Certificate of Excellence
259 Sukhumvit 19, Sukhumvit Road, Bangkok 10110, Thailand
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The Westin Grande Sukhumvit
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The Westin Grande Sukhumvit
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1,196 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
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    (341)
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Ottawa, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Forget this place immediately if you have any sort of SPG status. I am SPG Platinum and am currently staying here only because I prepaid the room. They gave me the wrong room with no upgrade at checkin. Went back downstairs and had them recheck the system. Then they realized the Platinum status and gave me another room, on the... More 

Was this review helpful? Yes
IGB Saar
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed the first time at The Westin Grande Sukhumvit (normally we prefer another Hotel) but this stay really let me think about a change. Even though check in was a bit confusing with concierge and front desk on different floors, all other services were perfect. Especially the Breakfast matches even the highest expectations and the choice of food is... More 

Was this review helpful? Yes
StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear SM0815, Thank you very much for your amazing review and for trying out our hotel for the first time. We know you have plenty of choices when staying in Bangkok and we truly appreciate you choosing us. Your review was a motivational boost for us this morning and we are happy to read that we could positively surprise you.... More 

5 of 5 stars Reviewed 5 days ago NEW

The staffs are very very courteous and helpful getting me a connecting room with my family. Clean room and Great breakfast. Easy access to Train stations and very near shopping mall Terminal 21 & Massage place.

Was this review helpful? Yes
StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear Emily T, Thank you very much for your fantastic feedback here on TripAdvisor. We’re certainly pleased to read that your stay with us was a pleasant one. The only thing that surprises us is the low rating for Location, Cleanliness and Service. As you only mentioned positive aspects of your stay and the overall rating is very good, we... More 

Seattle,WA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I couldn't be happier choosing this hotel for my visit to Bangkok. First the welcoming staff was very courteous and helpful getting me check in. My SPG membership was recognized and was given a upgraded room all arranged by Ms Mio which was very much appreciate. My room was very comfortable with high end amenities, excellent housekeeping service. Club room... More 

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StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear DennyR, Thank you very much for this fantastic feedback and of course, for recommending us on TripAdvisor! We are delighted to learn how much you enjoyed your stay with us. Mio was over the moon with finding her name mentioned in your review! A feedback like yours is always a great motivation for all of us, thank you very... More 

Singapore, null, Singapore
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Great location, just beside the train station, big shopping mall, foot massage parlor right next door. Hotel staff are great. Room is comfortable. WiFi throughout the hotel which is excellent, connection is strong with good speed.

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StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear jlim76, I would like to personally thank you for evaluating The Westin Grande Sukhumvit Bangkok on TripAdvisor. We appreciate very much your honest feedback and I am glad you keep us in good memory. Thank you also for highlighting our WiFi connection. WiFi is now one of the most essential services a hotel can provide apart from a bed,... More 

Philippines
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very good food. Very accommodating and respectful staff. Pillows and bedsheets are in excellent condition and very good quality with the option to change linens daily. Guests are pampered!!! Perfect and accessible location. Will definitely recommend to family and friends!

Was this review helpful? Yes
StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear CFBT, What a lovely surprise it was to find your positive comments on Tripadvisor. Thank you for staying at our hotel and sharing your experiences with the web community and us. Your nice words about our hotel are very encouraging. We constantly make every effort to provide a personal service and great facilities like our Westin Heavenly Bed to... More 

Bangkok, Thailand
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What I like the most about this hotel is the fitness and swimming pool. Forgot that you are in the city, swimming pool lies you feel like you are away on a resort somewhere. The smell of the lobby with the green amenities in room is a plus. Restaurant is really good, especially the buffet. staff was very attentive and... More 

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StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear mildlyr, Wow, thank you very much for this fantastic review. At Westin, we focus on our guests’ well-being ensuring they leave feeling better than when they arrived. Your description “you feel like you are away on a resort somewhere” is exactly what we aim for and it is always rewarding to know when our efforts have been successful. We... More 

Auckland, New Zealand
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We continue to return to the Westin when we are in Bangkok. It's a well-located hotel right on the Asok skytrain stop. The staff are attentive and polite, and rooms are well appointed. The pool is clean, the decking was just about to be upgraded when we left. We ate dinner in the restaurant on our last night and with... More 

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StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear Joybells07, We want to thank you very much for posting your review on TripAdvisor and of course, for recommending us to other travelers! It is great to read that you had a restful time throughout your stay at our hotel and that my team took good care of you. It was our pleasure to honor your SPG membership with... More 

Mumbai (Bombay), India
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Best location we had stayed at Bangkok and also very near shopping locations Hotel also make sure you get taxi and you properly reach your destinations Didn't try food as was busy in having meetings but whenever after work came to hotel had peace sleep.

Was this review helpful? Yes
StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear sukhmeet22, Thank you for staying with us and evaluating our hotel. Our main purpose is to provide the best service to our guests, whether they are here for leisure or joining a meeting – so we are very happy to hear that you were satisfied with our service, product and location. Thanks again, we really appreciate your kind words.... More 

London, United Kingdom
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my second review of this property having stayed in December 2014 and again in April 2015, my previous review: http://www.tripadvisor.co.uk/ShowUserReviews-g293916-d304495-r244675951-The_Westin_Grande_Sukhumvit-Bangkok.html#REVIEWS I stayed twice during April 2015 and i stand fully behind my previous review, if anything this property seems to get better each time i stay! As with my previous stay i booked and stayed in an executive... More 

Was this review helpful? Yes
StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear sunshineandlaughter, Thank you so much for this wonderful feedback. We believe that a hotel can only be as good as its staff and therefore we are totally flattered by your kind words for our Front Office team, Westin Executive Club team, Housekeeping team and certainly for Khun Sermpol. We will gladly forward your compliment to all of them! Thank... More 

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