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The Westin Grande Sukhumvit

#126 of 778 Hotels in Bangkok
Certificate of Excellence
259 Sukhumvit 19, Sukhumvit Road, Bangkok 10110, Thailand
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The Westin Grande Sukhumvit
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1,174 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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All months
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed yesterday NEW

I'm not going to repeat what lovely things you have read from other posts, such as a great location (next to terminal 21, next to BTS, next to MRT), a great health centre, free drinks at Lobby, big rooms, etc. I'm going to tell a story of inconsistency, because this hotel perfectly exemplifies it. I only stayed for two nights... More 

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Melbourne, Australia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Its a Westin ! All you ever need in a property like this, excelent breakfast but watch out they are good in serving Mac donnald type cheese! Dont book yourself into the lounge level as it is not worth the money spend, this the 2nd downfall of this property. All in all this was my 3rd stay nothing changes in... More 

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StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear landueli, Thank you very much for your feedback. We are glad to read that you enjoyed your stay at our hotel and that you could benefit from our downtown location. On the other side, I regret to hear that you were not impressed by our Westin Executive Club Lounge. If your time allows, please provide us with more information... More 

Hong Kong, China
Level Contributor
138 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It was wonderful to ber treated to a suite and to discover that the Club Lounge at the property has reached such a high level of service and food quality. the midday snacks , sweets and coffees are first class. The service is, as you would expect, very good indeed. The gymnasium is perfectly-located and very well-appointed in order to... More 

Was this review helpful? Yes 1
StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear Perry B, Thank you very much for choosing The Westin Grande Sukhumvit as your preferred hotel in Bangkok. It makes us happy to read that you enjoyed your Suite upgrade so much. The Westin Executive Lounge seems to be made for you since it is meant for guests who like to treat themselves to some extra luxury on their... More 

Seoul, South Korea
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

It was born too heavy smell in my room, but required a solution that was not changed. Room sprays are not the solution. And When I saw the fork was in the room to eat something, so I was surprised.There was mold in the peer fork. I can have a photo taken.And Hairy came to eat breakfast in the morning.... More 

Was this review helpful? Yes 2
StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear 2bona, Thank you very much for taking the time to bring your concerns to our attention. At The Westin Grande Sukhumvit, Bangkok we continuously strive to meet our guests needs and expectations; therefore your feedback is very important to us. We take enormous pride in our service and facilities, and are concerned when inconsistencies may appear. Smelly rooms, mold... More 

1 review
5 of 5 stars Reviewed 1 week ago

The facilities and hotel made for a great conference, the room size was fantastic and the location was great for night time entertainment and activity options. The lunch time restaurant was the best I have ever had. The hotel was also really quiet, especially for in a busy city centre

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StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear Roberto D, ‘The lunch time restaurant was the best I have ever had.’’ – We couldn’t have asked for a better compliment! Thank you so much for your awesome review. This is a motivational boost for us this morning as we aim at offering a consistently high service standard across all departments. I will pass on your compliments to... More 

New Delhi, India
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed at Bangkok for 3 days and was staying at Westin. The room was amazing with an amazing view of Bangkok. The staff was extremely friendly and helpful. The location was perfect, right in the city centre and close to some of the best eating joints and malls. The concierge had arranged for tours of the city which was without... More 

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StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear Aniruddh B, Many thanks for staying at The Westin Grande Sukhumvit and giving us your feedback afterwards. It’s great to see that you enjoyed our rooms with iconic postcard views of Bangkok’s skyline. Thank you especially for commending our Concierge team, they will be thrilled to know that the service they provided made a huge difference to your stay.... More 

Mumbai (Bombay), India
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

I was travelling to Bangkok for a 5 nights stay with my wife and chose Westin Grande Sukhumvit from my past experience of stay at Westin Mumbai. We did not regret our decision one bit. Location: Was perfectly located just steps away from Asok MRT stn. Opp to Terminal 21 mall. everything that you require was in vicinity and well... More 

Was this review helpful? Yes 1
StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear Niraj V, Thank you very much for your feedback here on TripAdvisor. I am glad to read that your positive aspects outweigh the negative experience at our Front Desk. We are truly sorry that one of our team members failed to treat you with the utmost care and friendliness. It was surely not his intension as our training programs... More 

Greater Brisbane, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

Great location with the sky train a 100 metre walk away.Staff could not be better.This really made for a pleasant stay. Hotel is getting a bit tired but they are replacing carpet and taps in the rooms.There was no disruption to us as the renovations were on floor 17 and we did not hear anything.

Review collected in partnership with Amoma.com

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StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear John M, Thank you so much for your review. We really appreciate your time and feel honored by your kind words. It makes me happy to read that you enjoyed our convenient location together with an excellent and friendly service. The satisfaction and well-being of our guests is our utmost priority and I am glad that we could you... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel many times, and i just love the location of the hotel as well as the service here! It is situated in Asoke and you can reach the BTS as well as MRT station within a few steps of the hotel, and there is a Terminal 21 shopping mall if you are looking for something... More 

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StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear Jason T, We appreciate you taking the time to post such positive comments – it’s always great to hear that our guests enjoy themselves during their travels. Thank you also for highlighting our outdoor pool. It’s filled with saltwater and is overlooking Bangkok’s spectacular skyline. I’m glad you enjoyed your time there. Thank you for your review, and we... More 

Oakville, Canada
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had stayed there previously many times, but last few years, I tried different hotels in Bangkok. It was a great experience coming back to the hotel. Lavish, well appointed rooms and of course, their 'heavenly beds'. Food was also excellent. Breakfast is quite elaborate. Location is very good, Terminal 21 to the left, Robinsons, Tops to the right. For... More 

Was this review helpful? Yes 1
StarwoodReviewTeam, General Manager at The Westin Grande Sukhumvit, responded to this review

Dear Iqbal H, Thank you for taking the time to post such a wonderful review regarding your recent stay at The Westin Grande Sukhumvit Bangkok and the great "5-star" rating. Our team genuinely appreciates your loyalty to Starwood and your pleasure with all the different elements that make up the Westin Brand including the Heavenly Bed. Please let us know... More 

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