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Sheraton Grande Sukhumvit, A Luxury Collection Hotel

#9 of 771 Hotels in Bangkok
Certificate of Excellence
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250 Sukhumvit Road, Bangkok 10110, Thailand
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Sheraton Grande Sukhumvit, A Luxury Collection Hotel
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Sheraton Grande Sukhumvit, A Luxury Collection Hotel
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2,180 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

5th hotel we stayed at during our holiday in Bangkok. Stayed for 8 nights. Check-in was my only complaint. We had to wait 1 hour to get check-in and was not offered complimentary drinks while we waited. I mean sheesh I'm paying $200/night to stay here. For a "Luxury/ 5 star hotel" why so stingy with complimentary drinks? This hotel... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

I have been to Bangkok with my wife many times, and been to the Living Room at the Sheraton for the jazz music many times more. This occasion was different, a stopover en route to see relatives down under, when all I wanted was some rest & relaxation, taking advantage of a low season hotel rate. I was staying in... More 

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Seoul, South Korea
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed one night in this hotel without breakfast. Selected this hotel due to its convenient location. The hotel is very close to the BTS station which is connected to a sky bridge and is known among all taxi drivers. (However still you can pick up an address card at concierge desk for your peace of mind) Staffs were kind and... More 

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GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review

Dear Kyungmin, Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback. It gives me great pleasure to read that you had enjoyed the convenience of our central location and its ease of accessibility and the level of customer service. Your compliments had been shared with... More 

Chicago, Illinois
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Amazingly so nice and accommodating unbelievable early check in late check out word no not exist in their dictionary.You are thinking and they have already done.care is small word you feel as if you are in your mother's arms..they prepare your room they way you want.the friendly and welcoming smile reflects true smile.

Was this review helpful? Yes
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review

Dear Tariq M, Thank you very much for staying with us at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok. Our Luxury Collection values are an “indigenous and exceptional experience” and I am proud on a daily basis that our associates deliver as per your comments. We thank you for the feedback and look forward to the next pleasant opportunity... More 

Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

The hotel is at the major intersection of central Sukhumvit area and close to new shopping center (Terminal 21) with great food court. It is well connected by two metro lines (Sky Train and MRT) with elevated walkway direct into the hotel. The hotel rooms are undergoing refurbishment. I was staying in a suite which has not yet been updated... More 

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GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review

Dear ThanavatJ, Thank you for staying at the Sheraton Grande Sukhumvit and for going to the trouble of sharing with me your stay experience. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. With regards to the breakfast, please allow me to... More 

Bangkok, Thailand
Top Contributor
180 reviews 180 reviews
16 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Nice and charming rooms. Comfortable. Nice staffs. Surrounded by restaurants and shopping centres. Also right next to BTS station. Excellent for city hotel indeed. PS. Nice restaurants too. Rossini's and Basil are recommended.

Was this review helpful? Yes
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review

Dear KwinAun, Thank you very much for your continuous support and loyalty towards Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok. It gives me great pleasure to read that you had enjoyed the convenience of our central location and its ease of accessibility, the comforts of our guestrooms, your dining experience at basil and Rossini's, and the exceptional level of... More 

Tokyo Prefecture, Japan
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

When I go to Thailand, I always use this place.Their level of service is quite good, and as strict evaluator of service, I am satisfied here from the point of view of every aspect.

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GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review

Dear 93norio, Thank you very much for your continuous support and loyalty towards Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok. As part of the Luxury Collection, our core values are an indigenous and exceptional experience. I am delighted to read that our team of Luxury Collection ambassadors had delivered as per our promise. Your compliments had been shared with... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, spacious and well maintained rooms. One bad experience - returned back from morning breakfast and the door lock wouldn't open. Had to wait for 15-20 mins outside the room as they got the engineer to open it and was delayed for the meeting. Batteries for the lock had died and they could not open with traditional keys :-)... Apart... More 

Was this review helpful? Yes 1
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review

Dear rk-the-veggie, Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us. I was delighted to read that you had enjoyed the comforts of our spacious guestrooms. However, I was concerned to read about the experience you had with the door lock. Please accept... More 

Lincoln, England, United Kingdom
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Faultless service throughout our stay from the Airport Pick Up to the very smooth Check-Out. Nicely appointed rooms in a great location; perfect for sightseeing then nipping back to the haven of the pool terrace. Staff were warm & friendly throughout our stay. Extremely helpful and always smiling. The rooms are extremely comfortable and very quiet!

Was this review helpful? Yes 1
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review

Dear Richard B, Thank you very much for staying with us at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us. It gives me great pleasure to read that you had enjoyed the comforts of our guestrooms, the convenience of our central location, and the customer service level. Your compliments had been... More 

Kolkata
Top Contributor
146 reviews 146 reviews
75 hotel reviews
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed 1 week ago

Second time that we stayed here. It was as smooth as can be considering we checked in at 1 am. Room newly renovated was very spacious and well appointed. Food was very good in their coffee shop. Consierge was very helpful. Most importantly location as its connected to the skytrain was sooo convenient.

Was this review helpful? Yes 1
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review

Dear prasan68, Thank you for staying with us at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback. It gives me great pleasure to read that you had enjoyed the comforts of our newly renovated guestrooms, the food selection at Orchid Cafe, the convenience of our direct connection to the Skytrain as the exceptional... More 

Hotel Review Summarization

What travelers say

  • Very good(22)
  • Swimming pool(6)
  • Butler service(6)
  • Top notch(3)
  • Concierge desk(3)
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