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Royal Orchid Sheraton Hotel & Towers

#60 of 778 Hotels in Bangkok
Certificate of Excellence
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2 Charoen Krung Road Soi 30 | Siphya, Bangrak, Bangkok 10500, Thailand
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Royal Orchid Sheraton Hotel & Towers
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2,810 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We arrived by private car after an easy flight transfer from Dubai to a spectacular looking hotel. The reception area was dripping with gold and of course lots of Bhuddas. We were greeted warmly by what they called themselves 'the smiley's' and cases taken to our room. The room was high up and overlooked what looked like all of Bangkok... More 

Was this review helpful? Yes 1
Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

During our first Thailand trip to Bangkok with a family of 6, we stayed in this hotel for 3 days 2 night. It was a excellent and beautiful hotel, overall we have a pleasant stay. Upon reaching the hotel, we're greeted by the polite hotel staff and they're really patient with helping us with checking into our room. Later we... More 

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Nottingham, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a great hotel with impeccable service and great rooms overlooking the river. It's a little haven in the middle of a bustling vibrant city and I would highly recommend it. The room was spacious, the bed and pillows probably the most comfortable I've ever had in a hotel. The staff were so polite and happy to go out... More 

Was this review helpful? Yes 1
Hove, UK
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This is a very nice hotel. Staff are great and super helpful, the rooms are nice and clean. The food is good, and there are nice views over the river. There are excellent facilities including two pools and gym, and several lovely restaurants. Unfortunately the location is not very central so you have to get taxis to the centre of... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

I just visited with my girlfriend and don't know where to begin. The staff from the doorman to the concierge and tour guides were some of the most friendly and helpful people we have ever met. We stayed our first night in Bangkok in a cheap hotel that was close to BKK and to say the least, it was not... More 

Was this review helpful? Yes 1
Noida, India
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

It was my first trip to BKK and we decided to stay at Royal Orchid Sheraton, given my partner has had a great experience here. The hotel is about 40-45 minutes away from the airport but that view of the river from your room- and all the exhaustion from having to wait for over 2 hours for Visa on arrival... More 

Was this review helpful? Yes 1
GMRosh, Executive Assistant Manager - Operations at Royal Orchid Sheraton Hotel & Towers, responded to this review

Dear Prayer_VP, Thank you for sharing your feedback with us. I’m delighted to know you’ve had a nice stay at our hotel and that you particularly enjoyed the river views and the food. However, I regret to hear there was an issue with our front desk and I sincerely apologize for this inconvenience. I would be grateful if you could... More 

Bangkok, Thailand
Level Contributor
834 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 492 helpful votes
4 of 5 stars Reviewed 1 week ago

Through and through, consistently one of the best hotels in Thailand. Outstanding service, excellent facilities, spotlessly clean, great location, nice views of the Chao Phraya. Good value for money; this is one of the better hotels for the price.

Was this review helpful? Yes 1
GMRosh, Executive Assistant Manager - Operations at Royal Orchid Sheraton Hotel & Towers, responded to this review

Dear Raintree_Thailand, Thank you for your kind feedback. I’m very happy to know you enjoyed the views and that you find our service to be outstanding. We hope we have the pleasure of welcoming you back soon and wish you all the best in the meantime. Sincerely yours, Regina Wilson Executive Assistant Manager More 

Sydney, Australia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Great customer service in every aspect...rooms are generously big with all bathroom amenities provided....even toothbrush, shower loofa, shavers etc. The bed is really comfortable and a good choice of TV channels. The view of the Chao Phraya River is wonderful, watching the constant activity of the local barges, ferries fast boats, skylines etc. All rooms have this fabulous view with... More 

Was this review helpful? Yes 1
GMRosh, Executive Assistant Manager - Operations at Royal Orchid Sheraton Hotel & Towers, responded to this review

Dear MollyD46, Thank you for your kind review. It’s so wonderful to know that you enjoyed your stay at our hotel and that you find our service to be great in every aspect. We hope we have the pleasure of welcoming you back on your next visit to Bangkok and wish you all the best in the meantime. Sincerely yours,... More 

Bangkok
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I am an SPG Gold card member. I telephoned to ask price of upgrade to Club floor with Club benefits and was told 1500 baht for one person. Arrived at hotel and no one to help with my luggage. Reception staff told me it would be 2500 baht for upgrade to Club for one person. Declined. Wanted to pre charge... More 

Was this review helpful? Yes 1
GMRosh, Executive Assistant Manager - Operations at Royal Orchid Sheraton Hotel & Towers, responded to this review

Dear Chern, Thank you for taking the time to share your feedback with us. Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations. I have already shared your feedback with the rest of our team for immediate improvement and hope you will give us another chance to... More 

Torfaen, United Kingdom
Level Contributor
146 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
5 of 5 stars Reviewed 1 week ago

Our first trip to Bangkok and this hotel was a great introduction! Gorgeous interior, efficient staff - do as other reviewers recommend and sign up to the Starwood Preferred Guest Programme and you get free wifi in your room. We asked for a room high up and were placed on Floor 21 ; all rooms seem to overlook the river... More 

Was this review helpful? Yes 3
GMRosh, Executive Assistant Manager - Operations at Royal Orchid Sheraton Hotel & Towers, responded to this review

Dear MargaretPonthir, Thank you for the great review! It’s so nice to know that we were able to contribute in making your first time in Bangkok a memorable one. I’m glad to know you enjoyed your room, the breakfast buffet, and the pool areas. We hope to welcome you back in Bangkok and wish you all the best in the... More 

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Amenities (97)
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Deluxe Premier Twin Room (27)
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Deluxe Room (22)
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Executive Suite (32)
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Garden Pool (19)
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Junior Suite (27)
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Royal Orchid Suite (36)
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Tower Executive Room (21)

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