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City Lodge Soi 19

Sukhumvit 19, Sukhumvit Road, Bangkok 10110, Thailand
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City Lodge Soi 19
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348 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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Bangkok, Thailand
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed April 13, 2015

Decent place but, except for the fact that my air-conditioner had to be fixed two times already. Oh and a member of the staff by the name of Natthaporn Junkham treated my fiancee like a prostitute. She and I pulled up to the hotel in her car. Like we have for many days now. And she (the only member of... More 

Was this review helpful? Yes 1
Alexandre_Frenkel, General Manager at City Lodge Soi 19, responded to this review

Dear Guest Thank you very much for your review. Whilst you found the hotel to be in a decent condition apart from the air-conditioning, I was sorry to read about the interaction you had with us at the reception and would like to offer you and your fiancé our most sincere apologies if the way we dealt with you both... More 

Torquay, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 24, 2015

Excellent position for Sukhumvit sois including Soi Cowboy very near, Terminal 21 shopping centre next door, and right next to shytrain (BTS) and underground (MRT) stations. You can use overhead walkways to avoid crossing busy roads. Reception people willing and pleasant enough, although unable to help with some simple requests. Love the pastries and coffee in the morning. Room and... More 

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Alexandre_Frenkel, General Manager at City Lodge Soi 19, responded to this review

Thank you very much for your review. I was happy to read that you had a pleasant stay with us in general, especially the location. I am however sorry about the issue you had with the smell. This was a temporary shortcoming which has now been resolved. Please accept our apologies for the inconvenience this has caused. Yours sincerely Alexandre... More 

Luang Prabang, Laos
Top Contributor
64 reviews 64 reviews
41 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed February 19, 2015 via mobile

Literally less than a minute and you can be in Terminal 21 or on the BTS and the rooms are clean but far from new, with old AC units and old and small bathrooms. This may not be an issue for you, however for me, the terrible odour in the elevator and lift lobby, which they have tried to mask,... More 

Was this review helpful? Yes 1
Alexandre_Frenkel, General Manager at City Lodge Soi 19, responded to this review

Dear Guest Thank you very much for your feedback. We would modernize our bathrooms as part of future renovation projects. In regards to the odor in the lobby, we also noticed this last week. This was a temporary occurrence which has now been resolved. Please accept our apologies for the inconvenience this has caused. Yours sincerely Alexandre Frenkel General Manager... More 

Jakarta, Indonesia
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 31, 2015 via mobile

I stayed 4 nights at this hotel with my family consist of a 2 years old daughter and a pregnant wife. The plus points of this hotel are location and free croissant every morning. The receptionist officer (lady) was not pleasant, but the room boy (old man) very cheerful and helpful. The lift is so old and very small. The... More 

Was this review helpful? Yes 1
Alexandre_Frenkel, General Manager at City Lodge Soi 19, responded to this review

Dear Guest Thank you for your review, and positive comments on cleanliness and location, and I will pass your kind comment towards our Bell Man, Khun Wichai. We have however noted that your interaction with the reception and security was not as pleasant and will address this. Please accept our apologies for the inconvenience caused. Yours sincerely Alexandre Frenkel General... More 

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 19, 2015

Currently staying at the City Lodge. The room is nicely appointed and the king size bed is very comfortable. Lovely balcony overlooking a bustling intersection. Close to the Skytrain and Terminal 21- a modern and impressive shopping centre. Now the bad news- I took a bath and when I went to empty the tub, the bathwater went down the drain... More 

Was this review helpful? Yes 1
Alexandre_Frenkel, General Manager at City Lodge Soi 19, responded to this review

Thank you for your review and your kind comments about the room and location. However please accept our apologies for not keeping you informed on the status of the bathroom maintenance during the same evening, and we appreciate you brought this up during your stay. This has been reviewed. In the meantime I understand we have been able to provide... More 

Travelers are raving about these Bangkok hotels

Geneva, Switzerland
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 8, 2015

I often stay in this hotel while in Bangkok. It is good value for money - well located, nice rooms, well kept, satisfactory service, and decent price. It has recently renovated some floors, I believe. Great! HOWEVER the one ONGOING frustration is the quality of the internet connectivity. The signal is quite weak all the time (it is noteworthy that... More 

Was this review helpful? Yes 1
Alexandre_Frenkel, General Manager at City Lodge Soi 19, responded to this review

Thank you for your review and kind compliments. We are happy to read that overall you enjoyed your stay. Please be re-assured that your comments about the Wi-Fi are not only noted. We are aware that the reliability of this service currently influences greatly guest's selection of hotels. We have recently already increased the number of access points, but reviewing... More 

Metro Manila, Philippines
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed December 9, 2014

This hotel is in great position adjacent to the Asok skytrain station on Sukhumvit Road. Next door is Robinsons with its down stair food hall which has an excellent self serve salad counter and the same set up again in Terminal 21 which is on the other side. This is a basic hotel with no pool, restaurant or bar but... More 

Was this review helpful? Yes 1
Alexandre_Frenkel, General Manager at City Lodge Soi 19, responded to this review

Thank you for you review. I was happy to read that you enjoyed your stay, and found us to be comfortable and conveniently located. Your comment about the TV channels is also noted for future enhancements. Yours sincerely, Alexandre Frenkel General Manager alexandre.frenkel@amari.com More 

Bangkok, Thailand
Top Contributor
50 reviews 50 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 29, 2014

Friendly stay right at the intersection of Bangkok's BTS and MRT rail lines. Located next to Terminal 21 this is a great central location to reach all parts quickly of Bangkok by train. Rooms are basic but clean, aircon noisy, our room had a balcony which was handy for drying clothes as no line in the bathroom. Lots of street... More 

Was this review helpful? Yes
Alexandre_Frenkel, General Manager at City Lodge Soi 19, responded to this review

Thank you for your review. We are glad you enjoyed your stay and found the location to be convenient. We have however noted your comment for improvement about the air-conditioning. Yours sincerely, Alexandre Frenkel General Manager alexandre.frenkel@amari.com More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 28, 2014

Near to both Bts and Mrt line, very easy to get to places.There is stalls selling breakfast in the morning on both side of the hotel.A mini night market sketch all the way to Nana Bts start operating after 7pm. Room is clean and well maintain.The bed is big and the air con is cooling.The door man is friendly and... More 

Was this review helpful? Yes
Alexandre_Frenkel, General Manager at City Lodge Soi 19, responded to this review

Dear guest Thank you for your review. We were happy to read that you enjoyed your stay at the City Lodge, and appreciate your comment about the staff, especially our bellman, Khun Wichai. We hope to have the pleasure of welcoming you back on a future visit to Bangkok. Best regards Alexandre Frenkel General Manager alexandre.frenkel@amari.com More 

Hamburg, Germany
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 27, 2014

I have stayed here on several occasions over the past half dozen years and found it to be more than satisfactory. The rooms are bright, with large windows facing the skytrain and the main road, and they are clean. The location, just a minute’s walk from Asoke skytrain station, could not be better. Skytrain is the best way to avoid... More 

Was this review helpful? Yes 1
Alexandre_Frenkel, General Manager at City Lodge Soi 19, responded to this review

Thank you very much for your kind review further to your latest stay with us, but moreover for your loyalty to the City Lodge. We are delighted to have been your "home" in Bangkok for so many years, and to be able to provide you a level of service which suits your needs. We appreciate your comments, and have also... More 

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