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Grand Mercure Fortune Bangkok

1 Rachadaphisek Road | Fortune Town, Bangkok 10400, Thailand
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Grand Mercure Fortune Bangkok
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Ranked #180 of 776 Hotels in Bangkok
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572 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
77 reviews 77 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed three night for a business trip. Check in counter staff are friendly, room is clean and confortable, breakfast has many variety of food. The hotel is connected to old shopping mall, with a lot of restaurants as well as supermarket. Cross the street, there is a very big shopping mall, seems new, great athmosphere. As the hotel is very... More 

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Novara
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent in this hotel almost 6 full days, my stay it was for business purpose, and I choose this hotel mainly for the location, infact is not very far from the airport and either not so far from city center, very convenient using the metro station that it is just 50 metre from the hotel, only two station and... More 

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Perth, Australia
Top Contributor
59 reviews 59 reviews
49 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel on business for 5 night, on arrival at reception I was upgraded to the premium level, I presume this was in recognition of my Accor platinum status, the check in procedure in the club lounge was smooth and the room was modern and clean, I found the club lounge a lot smaller than those of hotels... More 

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Bangkok, Thailand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

it's very comfort and clean to stay at Grand mercure hotel. I use club room type. it's very great experience that i used to stay on this hotel for a couple years by continuously. It's very suitable for my business schedule such as the location that very easily to reach there from our team to see me and have a... More 

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GeneralManager-GMFB, General Manager at Grand Mercure Fortune Bangkok, responded to this review

Dear Parn S, Nice to see that you found our rooms nice, clean, conveniently located for your business trips and you had a very comfortable stay. Complimentary board room usage is among our Club Prestige guest privileges and I am happy to learn that you have taken advantage of that. Hope to welcoming you back shortly. Stanley Chan General Manager More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel with my husband. Location is ok close to mall and metro station. Staff is really helpfull and polite in the reception but for the rest of the hotel I can not tell the same.. Rooms need to be redecorated, it is really old.. Also there should be deep cleaning because everywhere is so dusty even... More 

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GeneralManager-GMFB, General Manager at Grand Mercure Fortune Bangkok, responded to this review

Dear ipekbocee, It is always delighted to see our staff and services well appreciated by our guests. We are renovating our last 4 guest room floors for its relaunch this May. Trust you will find our new rooms refreshing on your return. Thank you for your patronage and comments. Best regards, Stanley Chan General Manager More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

I seen better Mercure hotels, this one is ok but staff don't smile, the security on the car park are tricky. The bar is nice and the rooms clean. For head down for the night it's a good choice but I thing that's about it. Accor hotels are not the best anyway.

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GeneralManager-GMFB, General Manager at Grand Mercure Fortune Bangkok, responded to this review

Dear 477stan, Sorry to learn of your average rated stay. Will share your comments with our team and look for improvement. Thank you for sharing! Best regards, Stanley Chan General Manager More 

Dallas, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is an average hotel. The best part about the hotel is the staff. They are the most helpful, caring, and honest people, they make the hotel a 3 instead of a 2...The service level you receive from them would be similar to a Ritz Carlton! However, the property leaves much to be desired. There were recent renovations, however, not... More 

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GeneralManager-GMFB, General Manager at Grand Mercure Fortune Bangkok, responded to this review

Dear Donny P, Thank you for sharing the experience of your stay. It is nice to learn that our staff and services are well appreciated. On the pool and fitness, good news is that their renovation including fitness equipment upgrade is likely this summer. Certainly, this includes putting up additional sun lounge chairs. I am sorry to learn of your... More 

Singapore, Singapore
Top Contributor
86 reviews 86 reviews
14 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My second stay at this hotel, booked through my local office which is just situated across the street. I was upgraded to a suite on prestige floor, 25th flr due to my accor membership benefits. I would like express my sincere appreciation to Ms Wanlapa, who goes the extra mile in achieving customer satisfaction. She is very attentive and makes... More 

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GeneralManager-GMFB, General Manager at Grand Mercure Fortune Bangkok, responded to this review

Dear Livelaughtlovehi5, Thank you for being one of our Accor members and giving us your appreciation to Ms Wanlapa for her great smile and great hospitality. Hope to welcoming you back soonest! Faithfully yours, Stanley Chan General Manager More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 4 weeks ago

Grand Mercure Fortune Bangkok Hotel is my choice of hotel I always stay when I visit Bangkok. The Front Office staff are very friendly and helpful especially Khun Jenny and Khun Ning. The rooms at Club Floor are nice and clean but rooms facing main road (east) are too noisy, the club lounge need to be improved on foods and... More 

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GeneralManager-GMFB, General Manager at Grand Mercure Fortune Bangkok, responded to this review

Dear StanleyChew-Wingo, Pleased to learn that your found our Club Prestige service super with special mention to Jenny and Ning. Your have had a great discovery on restaurants, shopping and relaxations around the hotel including the great valued new dental clinic. Will review our Club Lounge menus as per your comment. Hope to see you again soon. Best regards, Stanley... More 

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