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Holiday Inn Bangkok Silom

#172 of 778 Hotels in Bangkok
Certificate of Excellence
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981 Silom Road, Bangkok 10500, Thailand
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Holiday Inn Bangkok Silom
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1,428 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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Singapore, Singapore
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I always admired at the politeness, kindness and courtesy of Thailand people. I have visited Thailand numerous times but I was bit shocked this time to see bit rudeness of reception staff whilst checking in at Holiday Inn Bangkok Silom. I would not stay again at this hotel. During breakfast, even the dark coat managers are bit rude. Problem with... More 

Was this review helpful? Yes
Duty M, Front Office Manager at Holiday Inn Bangkok Silom, responded to this review

Dear sgdeen, Greetings from Holiday Inn Bangkok Silom. Thank you for staying with us and for taking the time to provide me with your feedback. I sincerely apologize for the inconveniences you have experienced at our hotel. Please rest assured that I have looked into your comments and spoken to the department head in concern. We have taken your comments... More 

Kuala Lumpur, Malaysia
Level Contributor
73 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed two nights here. Room was located on the old block on the seventh floor. Nicely kept room, clean but old furnitures. Don't have a view actually as it was facing the car park. Had all the basic amenities in the room - safe deposit box, minibar, in-room slippers, tea coffee making facilities etc. Good air conditioning in the room.... More 

Was this review helpful? Yes
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this review

Dear Muzammil_MM, Greetings from Holiday Inn Bangkok Silom. Thank you so much for the wonderful comments about our Hotel which you have shared with us on Trip Advisor. We really appreciate your positive feedback regarding all aspects of our Hotel. I was delighted to read how much you enjoyed your stay with us. It was a pleasure to have you... More 

Level Contributor
298 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 1 week ago

Have stayed a lot here but staff changes are telling. Not knowledgeable even in the Executive Lounge. I'm an Ambassador royal member but you wouldn't have thought so !!!! Long long time check in and out!!! I'm sure better place to stay!!!

Was this review helpful? Yes
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this review

Dear Dkkeeling, Greetings from Holiday Inn Bangkok Silom. Thank you for staying with us and for taking the time to provide me with your feedback. I sincerely apologize for the inconveniences you have experienced at our hotel. Please rest assured that I have looked into your comments and spoken to the department head in concern. We have taken your comments... More 

Singapore
Level Contributor
48 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 4 nights in July. Room were clean and comfortable and WIFI works very well. Location was also good and taxis to anywhere costs between THB100 to THB150 (max). Eateries, shopping, street hawkers and stalls are everywhere. Feels safe in the hotel as there are what appears to be people pressing the lift for you, but surely are security... More 

Was this review helpful? Yes
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this review

Dear CalvinOng1982, Greetings from Holiday Inn Bangkok Silom. Thank you so much for the wonderful comments about our Hotel which you have shared with us. We really appreciate your positive feedback regarding the service provided by our staff. I was delighted to read how much you enjoyed your stay with us. It was a pleasure to have you with us... More 

Madison
Level Contributor
8 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

Very nice room for a good price. Close to Chinatown and walking distance to the train so you can go anywhere in the city pretty much. Good restaurants onsite but I enjoyed walking around and trying other places. I heard Patpong night market was nearby but never got over there. The only bad thing was that the pool was under... More 

Was this review helpful? Yes
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this review

Dear smartrabbit, Greeting from Holiday Inn Bangkok Silom. Thank you for sharing your recent expenrience with us. We really appreciatedd your feedback regarding all aspects of our hotel. However, our pool refurbishment has been renovated and back into the service as we speak. I would like to take this opportunity to invite you to visit us again to enjoy our... More 

Sydney, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago

Hotel is under renovation . No one told me in check in or no mention Agoda. 30 mins ago in my room it felt like the walls were falling in. If you do not use the room during the day it's ok but I need to. I had to evacuate to another room. To be fair the manager Quickly and... More 

Was this review helpful? Yes 2
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this review

Dear TMAC63, Greeting from Holiday Inn Bangkok Silom. Thank you for your valuable feedback and for taking the time to write a comment of your experience with us. Firstly, please accept my sincerest apology for the inconvenience you experienced whilst staying with us. We, at Holiday Inn Bangkok Silom understand the importance of fulfilling our guest’s expectations and it concerns... More 

eindhoven
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Basically all I can say is it's a beautiful hotel with excellent service. I've stayed here a couple of times now. On one of my stays about 3 years ago, my keycard didn't work when I came back to the hotel. So I went down to reception and they swiped it and went back up. And the card didn't work... More 

Was this review helpful? Yes
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this review

Dear Amaterasuu, Greetings from Holiday Inn Bangkok Silom. Thank you so much for the wonderful comments about our Hotel which you have shared with us. We really appreciate your positive feedback regarding the service provided by our staff. I was delighted to read how much you enjoyed your stay with us. It was a pleasure to have you with us... More 

Chennai (Madras), India
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Awesome hotel with fantastic facility & hospitality I specially recommend to all of people that please stay in this hotel..... It is the perceptive and friendly service that makes it worthwhile staying. Negative : 1. No proper welcome for IHG Member. 2. Till date points are not been added in my membership. 3. No recognition for IHG member.

Was this review helpful? Yes
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this review

Dear sandy0028, Greeting from Holiday Inn Bangkok Silom Thank you for your feedback and at the same time thank you for having chosen Holiday Inn Bangkok Silom as your preferred destination whilst you are in Bangkok. It is delighted to hear that the service provided by our staff met your expectation. In regards to your comments, we appreciated to hear... More 

Dubai, United Arab Emirates
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was tired from my flight and trying to sleep. I think the hotel is under renovation. There was a guy drilling something so loud. I called the reception but nothing changed. I called again 2times but the guy was still working. I then put on my bathrobe and went downstairs to the reception. The noise stopped for an hour... More 

Was this review helpful? Yes
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this review

Dear BeeyB, Greetings from Holiday Inn Bangkok Silom. Thank you for your valuable feedback and for taking the time to write a comment about your experience with us on TripAdvisor. Firstly, please accept my sincerest apology for the inconvenience you experienced whilst staying with us. We, at Holiday Inn Bangkok Silom understand the importance of fulfilling our guest’s expectations and... More 

Bhilai, India
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Awesome hotel with fantastic facility & hospitality I specially recommend to all of people that please stay in this hotel..... The staff is also very friendly & good in respect & care food is also good ..... Specially for meeting & confrences best in place ...

Was this review helpful? Yes 2
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this review

Dear Love_Alam, Greetings from Holiday Inn Bangkok Silom. Thank you so much for the great comment and for taking the time to write about our Hotel on TripAdvisor. We really appreciate your positive feedback regarding our service, food, product and hotel location. I was delighted to read how much you enjoyed your stay with us. It was a pleasure to... More 

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