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All 756 Bangkok hotels

The Phoenix Hotel Bangkok

3.0 of 5 Hotel   |   88 Ladkrabang Soi 7, Ladkrabang Road | Ladkrabang, Bangkok 10520, Thailand
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The Phoenix Hotel Bangkok
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69%
Ranked #263 of 756 Hotels in Bangkok
A recent review
5 of 5 stars reviewed 3 weeks ago
Clement D Paris, France
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149 reviews from our community

Traveler rating
    29
    75
    36
    8
    1
See reviews for
13
54
41
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Room is not like the picture. I could smell dust and found a lot of hair on the floor. The shower was broken. The service and the staff is very good. The knock our door to helped us carry the luggage when we check out and took us to the airport. There is no elevator, if you have a big... More

Was this review helpful? Yes 1
Nattakan C, General Manager at The Phoenix Hotel Bangkok, responded to this review

Thank you for dedicated your time sharing your feedback on your recent stay with us. Please accept my apologies on the cleanliness in your room. It seems that we have failed on our standard of cleanliness. Our housekeeping mates were on warning and head of housekeeping mate will be strictly check every guest room to bring the truth of our... More

Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Hotel very well located, close to the airport with a free shuttle service. Close to metro to be in downtown very quickly. The service is really helpful and nice to customers. Price are cheap and rooms are ok. I will come back

Was this review helpful? Yes
Nattakan C, General Manager at The Phoenix Hotel Bangkok, responded to this review

Dear Guest, Thank you very much for your feedback during your stay with us. I am really glad that your stay was delightful. I will share your compliment to our team to encourage them for our better service quality. Hope to welcome you back again with us soon. Sincerely, Nattakan C. More

Kyoto, Japan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was really pleased with this little hotel. The hotel and the rooms themselves are nicely designed - very cute! The shuttle service was reliable and fast - just 10 minutes. The people at the desk were also very nice. I had sprained my ankle earlier in the day and upon arriving they upgraded me to a deluxe room on... More

Was this review helpful? Yes
Nattakan C, General Manager at The Phoenix Hotel Bangkok, responded to this review

Dear Guest, I am really please to read your positive feedback regarding to your stay with us. Thank you very much for sharing your experience with us. I am glad to hear that your stay was pleasant. I will share your compliment to our front-desk staff. I am sorry for our restaurant staff as their English is limited but the... More

Singapore, Singapore
Top Contributor
63 reviews 63 reviews
43 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I book this hotel because it was cheap and close to the airport. So I got all what I asked for. There was a free transfer to the airport which is a 5 minutes ride a 5 o'clock in the morning ! It was too early to take the breakfast so I can't tell about it but there is a... More

Was this review helpful? Yes
Nattakan C, General Manager at The Phoenix Hotel Bangkok, responded to this review

Dear Guest, Thank you for your feedback during your stay with us at The Phoenix Hotel Bangkok. I am really glad that your stay was joyful and shuttle bus was served your need. I really hope to welcome you again in the near future. Best regards, Nattakan C. More

Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We could either spend $238 on room near the airport or $38 at the phoenix. We went with the $38 and were more than impressed. This included breakfast, a large room with a walk in shower and a shuttle to the airport. Staff were friendly and took our bags to our room. We used the café for an evening meal... More

Was this review helpful? Yes
Nattakan C, General Manager at The Phoenix Hotel Bangkok, responded to this review

Dear Guest, Thank you for your time sharing your feedback regarding your recent stay with us. I am really glad that your stay was pleasant and joyful. I really hope to welcome you back again with us in the near future. Best regards, Nattakan C. More

Northampton
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here one night close to the airport as we were travelling elsewhere. Negatives ... We emailed them to arrange airport pick up. Nobody was there. Especially when there email states they have somebody at the airport 24/7!! We had to ring them for a pick up!! The hotel room was okay the shower was close to the toilet... More

Was this review helpful? Yes
Nattakan C, General Manager at The Phoenix Hotel Bangkok, responded to this review

Dear Guest, Thank you for sharing your experience during your stay with us. I will share your note to our maintenance team will investigate all the guest room to make sure that all rooms are well-maintained Also, the corrective english training program will be given to our new staff at our restaurant. Thank you once again for your feedback and... More

durham
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 16, 2014

we stayed as a family for 3 days slept 2 nights . first at bkk airport there was no rep from the hotel with any clothing or board indicating he was from the phoenix hotel when we found him by asking many other reps from other hotels he was quit abrupt with us . saying ok sir go and wait... More

Was this review helpful? Yes
Nattakan C, General Manager at The Phoenix Hotel Bangkok, responded to this review

Dear Guest, Thank you very much for sharing your feedback regarding to your recent stay with us at The Phoenix Hotel. I am very glad that you like our suite room. As your concern about our restaurant's staff, please accept my apologies. I've assigned to our F&B manager to make sure that all staff members have a correct training program... More

Camberley, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 28, 2014

We stayed one night between flights, short wait for airport transfer, about 15 mins, transfer took about 10 mins. We stayed in a room in the new building which was spacious and clean, modern bathroom with lots of hot water. No noise at night and we slept well. Cafe downstairs served great food for evening meal and could adapt the... More

Was this review helpful? Yes
Nattakan C, General Manager at The Phoenix Hotel Bangkok, responded to this review

Dear Guest, On the behalf of the management team, I would like to thank you for your time sharing your experience during your recent stay with us. I am really glad that your stay was pleasant. As you mention for the breakfast menu, we will note and pass to our food & beverage to create some selection of vegan menu.... More

New York City, New York
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 23, 2014

An ok airport overnight hotel. I probably wouldn't stay here again - there are lots of options in the area for the same price. (Check out the Mariya). Also, the shuttle to the airport left 5 minutes ahead of schedule because their wall clock is ahead of official time. They were unapologetic and I had to take a taxi to... More

Was this review helpful? Yes
Nattakan C, General Manager at The Phoenix Hotel Bangkok, responded to this review

Dear Guest, Thank you very much for your feedback regarding to your recent stay with us. I've investigated your issue with our front staff about the shuttle bus service. We've asked the guests who already wait in the bus and the majority of the guests agreed to leave by then. So, our front-staff had to let's the bus gone. Please... More

Surat
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 21, 2014

The hotel is very close to the International airport in Bangkok and hence I selected the same. It was a last minute online booking. However, the room was extremely small with all kind of leakages in AC, bathroom etc. The price paid was cheap and hence couldn't complain much.

Was this review helpful? Yes
Nattakan C, General Manager at The Phoenix Hotel Bangkok, responded to this review

Dear Guest, Thank you for your sharing your feedback during your recent stay with us. After investigation with our team about your issue of leakage. We are terribly sorry for this. I already assigned to our maintenance team to carefully check and assure that all in-room amenities is on quality for the guest. I am really hope that if we... More

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Additional Information about The Phoenix Hotel Bangkok

Address: 88 Ladkrabang Soi 7, Ladkrabang Road | Ladkrabang, Bangkok 10520, Thailand
Location: Thailand > Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Phoenix Hotel Bangkok 3*
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