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Grande Centre Point Hotel Terminal 21

#105 of 776 Hotels in Bangkok
Certificate of Excellence
2,88 Sukhumvit Soi 19 (Wattana), Sukhumvit Rd | Khlongtoei Nua, Bangkok 10110, Thailand
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Grande Centre Point Hotel Terminal 21
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Grande Centre Point Hotel Terminal 21
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1,070 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have stayed at luxury hotels in Bangkok, but on this trip, we chose to stay at the Grande Centre Point Terminal 21. It is literally attached to the Terminal 21 shopping mall and you can walk through to it from the hotel. The entrance to the hotel is completely separate from the shopping center. We booked the Deluxe Premium... More 

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Monaco-Ville, Monaco
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We have been going to this hotel for 3 years in a row now. This year the pool was invaded by noisy misbehaving kids. Nobody likes noisy kids but the parents themselves. Just a warning if you're sensitive to noise at the pool, this is not the hotel for you. Other than that we like the hotel. Friendly staff, nice... More 

Was this review helpful? Yes 1
Hong Kong, China
Top Contributor
70 reviews 70 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

a group of 11 including toddler & elderly for our stay. a lot of communication with the hotel before our trip on van booking & information on wheelchair etc., every-time we got very good & prompt response from them. all staff are polite, friendly & helpful. we requested to change a room as it is a bit small for a... More 

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Helsinki, Finland
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in this hotel 4 nights in March 2015. Overall the hotel is really good and rooms and the view from my room was great. Swimming pool is one of the best I have seen in Bangkok. Negative thing was that they do not serve alcohol in the hotel which I find strange. Another negative point was the preauthorisation... More 

Was this review helpful? Yes 4
GCPTerminal21, Manager at Grande Centre Point Hotel Terminal 21, responded to this review

Dear our valued guest, On behalf of team, we are extremely concerned your disappointment and inconvenience for the credit card pre authorization process during your stay. We apologize for the annoyance may have caused. We are actively look through the check in process, the deposit is needed as policy and the cashier would release the pending amount immediately after check-out.... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My group of 4 have been spending time in Bangkok at least 2x a year over the last 8 years and most time we stayed in 4star property. Having read many good reviews about this property, we decided to give it a try in March 2015, 3 nights stay. The location was indeed good and link to T21 mall, BTS... More 

Was this review helpful? Yes 2
GCPTerminal21, Manager at Grande Centre Point Hotel Terminal 21, responded to this review

Dear Ms Josephine T. Thank you for your review on your stay with us at Grande Centre Point Terminal 21. I am really sorry to read that your experience was not completely satisfactory. We would like to apologize for not having met your expectations of service. We passed your comment to the department involved and we are revising the procedures... More 

London
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good clean rooms, best location, full of facilities, the rooms(At least my room) was fitted with microwave, freeze and washing machine with small kitchen, it was luxurious room with different. I really like to stay for next time

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GCPTerminal21, Manager at Grande Centre Point Hotel Terminal 21, responded to this review

Dear our valued guest, Thank you very much for your sharing experience and we appreciate your choosing to stay with us. We thank you kindly for your support and comment. Our hotel is situated just next to the shopping Centre. It is just a step to the BTS and MRT, very convenience of public transportation. We hope that we will... More 

London
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights on he start of our two month travels around SE Asia. It was amazing, the staff were there to help every time you need them. The view from our room was breathtaking and our room was very nice, maybe a tiny bit small but it was perfect for two people. The buffet was good... More 

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GCPTerminal21, Manager at Grande Centre Point Hotel Terminal 21, responded to this review

Dear our valued guest, Dear our valued guest We would like to take this opportunity to thank you sincerely for your kind support and comment. It is very help ful. We are striving for the excellent service. Our guest feedback will help us improving.Please rest assure the message will be direct to all concern to improve the service. We thank... More 

Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here early October. 20-30 minute taxi journey from both city airports. Location is perfect as it's right beside the sky train and subway making it easy to travel to various tourist attractions. Front of house staff very efficient and professional. The conceriege staff very helpful in regards to booking of taxis and advising on travel routes. Rooms extremely clean,... More 

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Aberdeen, United Kingdom
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We only had a few days in Bangkok before travelling south so wanted a hotel with easy transport links. This hotel is right beside both Skytrain and Metro Stations so fitted the bill. Our room was excellent with all the facilities we needed, including a small kitchen area with microwave, plates, cutlery etc, although we only used the kettle. The... More 

Was this review helpful? Yes 1
GCPTerminal21, Manager at Grande Centre Point Hotel Terminal 21, responded to this review

Dear Mr. Murrey M. First of all , we would like to thank you for choosing to stay with us and it is beyond our duty to serve our guest to have their most enjoyable stay. We thank you for your kind comment and attention. Your comment is very fruitful where we will be striving to. We hope to see... More 

Nottingham
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Lovely hotel but let down by the staff and rules they impose. Couldn't fault the room except the loud air con. We were leaving Bangkok on a 9pm flight and hoped to use the pool after check out. Reception staff told us we couldn't. Hotel policy!!

Was this review helpful? Yes
GCPTerminal21, Manager at Grande Centre Point Hotel Terminal 21, responded to this review

Dear our valued guest On behlaf of team , we would like to thank you for choosing to stay with us. We appreciate your kind support and your valuable commnet. The hotel is actively improve our service. If your find any inconvenience , please do not hesitate to inform our duty manager at the front desk at all time. Accoding... More 

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