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Novotel Bangkok Platinum Pratunam

4.0 of 5 220 Petchaburi Road, Bangkok 10400, Thailand
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Certificate of Excellence 2014
Novotel Bangkok Platinum Pratunam
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Novotel Bangkok Platinum Pratunam
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1,417 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
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    (342)
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There are newer reviews for Novotel Bangkok Platinum Pratunam
See the most recent reviews
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 20, 2013

The location of the hotel, being just above Platinum Mall, makes it very convenient for shoppers like myself. It is also within short walking distance to Central World and Big C supermarket. The downside is that it is quite far from BTS stations. Although there is a skywalk linking to both Chit Lom and Siam BTS stations from Central World,... More 

Was this review helpful? Yes 2
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear valued guest, Thank you very much for staying with us and for leaving your valuable comments with us. Thank you that you appreciate the size and the cleanliness of the room and the comfort of the bed. I will pass on those comments to the entire team. But of course I am sorry that you experienced some issues with... More 

Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 20, 2013 via mobile

This is my 4th stay at the hotel. As usual, the conceige at the 1st floor was welcoming and helped with lugguage efficiently. However, there was no improvement in the slow check in process. I guess there was no proper system for check in. Arrived around 10am and thought that it is only polite to queue behind a hotel guest... More 

Was this review helpful? Yes 3
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear valued guest, Thank you for being our regular and loyal guest and for taking the time to leave your feedback with us. It is great to see that you signed up for our le club membership card. I'm happy to learn that our concierge team again delivered a great welcome for you once you arrived at our hotel. I... More 

jakarta
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 18, 2013

Service was excellent. The staffs are nice and friendly. Clean suite room with 2 toilets, 1 bathtub and 1 bathroom with shower. I really love the location, its near one of the biggest shopping center in bangkok. Even they have a private escalator from the hotel to the mall. I think its beyond kewl! Too bad the tv channels have... More 

Was this review helpful? Yes 2
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear valued guest, Thank you so much for your compliments. Nothing pleases us more than to hear that you had an amazing time with us. It is great to see that you enjoyed the hospitality of our team members, the cleanliness of the room and of course the location. I have already passed on your kind words to our team... More 

Pattaya, Thailand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2013

New / fresh / nice location / smoothly Bed!! / good service as well Stayed only 1 nigh but it was very enjoyable. Thanks to Sasha and Kh Surin! you are doing a great job there! Will be back with pleasure

Was this review helpful? Yes
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear valued guest, Thank you for staying with us and sharing your great experience on Trip Advisor. I have read your posting and nothing makes us happier than to learn that you enjoyed your stay with us. Your comments about our service and the location are well noted and will be shared with the team. Thank you once again for... More 

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed October 17, 2013

We were a group of eight family members who checked in, many of them new to Bangkok. It was an excellent location for them as they could move around independently to the supermarket, up- market malls, the connecting wholesale shopping mall, night markets and fast food outlets. The concierge was very helpful and welcoming. It was easy to get taxis... More 

Was this review helpful? Yes
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear Valued Guest, Warm greetings and thank you for having chosen Novotel Bangkok Platinum Hotel on your recent visit. We also thank you for having taken the time to share your positive review about us. Your detailed comments are warmly welcomed and we appreciate you have shared your experience with other travelers. Thank you for the positive feedback on the... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 15, 2013

Great location, clean rooms, foods at restaurant or room services are nice & yummy. Old towels, housekeeping service no one pick calls until I found a manager to complain. I only would like to have tissue rolls and clean towels. Coureige services Extn 8411 Pong and Champ great services for call me taxi go to J J market & airport,... More 

Was this review helpful? Yes 1
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear Valued Guest, Many thanks for your positive review on the location, the cleanliness of the room, the food and the hospitality given by our team members. And of course we are all delighted you had an enjoyable stay with us. I will of course share this with our team, especially with Khun Pong and Khun Champ which you mentioned... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 15, 2013

Staff Service excellent Room cleanliness is excellent. Location is good, its 6th floor is linked to Platinum 2. Can easily find good food at Platinum 1 food court and Fuji Japanese food. Just cross the road and you find a lot of good food massages at 199b and street food. Only the buffet at the 6th floor restaurant was not... More 

Was this review helpful? Yes
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear valued guest, We are glad you experienced a great stay while staying at Novotel Bangkok Platinum. The team are especially excited about your review and we do appreciate your kind comments on the excellent service delivered by our team, the cleanliness of the room and of course the location. I have also taken note of your feedback on the... More 

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed October 14, 2013 via mobile

Location of hotel is very convenient and is within walking distance of many major shopping areas and siam night market. Room was spacious and kept clean. Decoration is modern and cosy. Only complaint was that you have to press the button on continuously for the rain shower function other that that, everything is good

Was this review helpful? Yes
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear valued guest, Thank you for taking the time to share your great comments and for posting your recent experience about Novotel Bangkok Platinum. It was great to learn that you enjoyed the hotel, service and facilities we offer. It will be my pleasure to pass on your generous remarks to the entire team. I am sorry that you faced... More 

Atlanta, Georgia, Usa
1 review
5 of 5 stars Reviewed October 14, 2013

The hotel stay was great ,we where dead center downtown Bangkok, close to all shopping malls, excellent english speaking staff. It reminded us of TownSquare in NewYork. It was a Buissness/Shopping trip for my wife & I, most definitely will return to the Novotel Bangkok Platinum Pratunam again

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear Valued Guest, Thank you for taking time to share your comments and for posting your recent experience about Novotel Bangkok Platinum. We were delighted to read that you liked our location and the team which speaks excellent English. Feedback like yours is making the difference in motivating our team and to make them keep up with the unparalleled service... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed October 14, 2013 via mobile

This is the 2nd time I staying in this hotel in this year alone.really appreciate the staff service. We are attended by staff that try their best to make our stay in the hotel as happy as possible even thought we can see the staff are really busy with so many group checking in at same staff . The bell... More 

Was this review helpful? Yes
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear valued guest, First of all thank you very much for deciding to stay with us again. We are more pleased to see that you appreciate the hospitality given by our team members, especially by our front office team and our concierge team. I truly agree with you by simply saying “Happy staff make happy guest”. Thank you as well... More 

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Additional Information about Novotel Bangkok Platinum Pratunam

Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Location: Thailand > Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 283
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Also Known As:
Novotel Bangkok Platinum Hotel Bangkok
Hotel Style:
#75 Romantic Hotel in Bangkok
#84 Family Hotel in Bangkok
#91 Business Hotel in Bangkok
#92 Luxury Hotel in Bangkok

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