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Citrus Sukhumvit 13

22 Sukhumvit Soi 13, Bangkok 10110, Thailand
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Citrus Sukhumvit 13
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Citrus Sukhumvit 13
Citrus Sukhumvit 13
Citrus Sukhumvit 13
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275 reviews from our community

Traveler rating
    54
    135
    55
    15
    16
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19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

I have just left the Citrus after staying for a very relaxing few days post long haul flight from London (and boy was it long!) The room was spotless & staff were on hand to clean the room,refresh towels etc everyday and were absolutely fine on the day I said not to worry,the housekeeping team are lovely and so kind... More 

Was this review helpful? Yes
Navin K, General Manager at Citrus Sukhumvit 13, responded to this review

Dear Valued guest, Thank you for a wonderful effusive review after stay at Citrus 13 Sukhumvit Hotel! We have also shared your experience with our team and your kind words will drive them towards higher level of guest satisfaction. We are also continuing to improve all areas for guest comfort. On behalf of management & staffs, we greatly appreciate your... More 

Brighton, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

this is a great place to stay, the rooms clean and comfortable, the location is great, the staff were so friendly particularly the front manager who was so helpful. we will recommend this hotel to all our friends and it will become our home from home in Bangkok

Was this review helpful? Yes 2
Navin K, General Manager at Citrus Sukhumvit 13, responded to this review

Dear Valued guest, Greeting from Citrus 13 Sukhumvit! we thank you for your generous feedback about us especially service from Front Manager and the team, this review is shared to them and it's meaningful to encourage their team to do better even harder. We truly appreciate your sound and looking forward to welcoming you back again! Best regards, Navin K.N... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

First off, the staff here were excellent and very friendly, and the breakfast cafe was excellent! Thank you for that! I stayed here as had to go to trendy building for British passport, great location, office just up the road. Rooms are clean and bed super comfy, breakfast was good too. Only thing is there parking is very limited. As... More 

Was this review helpful? Yes 2
Navin K, General Manager at Citrus Sukhumvit 13, responded to this review

Dear Valued guest, Thank you for your positive comments after stay at Citrus 13 Sukhumvit! We strive to create memorable experience and focusing on "service personal touch" we appreciate to hear that you enjoy your time during with us even minor cloud about rain particularly that day! We wish to have the pleasure of welcome you back again in the... More 

New Delhi, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here 3 nights on our first visit to Bankok. The hotel is at an excellent location (minutes away from BTS Nana) which made it very easy to explore the city. The room was a little too small for our liking, but was modern enough with an excellent bathroom. There was a big TV, DIY tea and coffee, and a... More 

Was this review helpful? Yes 4
Navin K, General Manager at Citrus Sukhumvit 13, responded to this review

Dear Valued guest, Thank you for your honest feedback, it was our pleasure to have you as our guest. Please be rest assured that your review was delivered to the team and it definitely boost up their performance to do better. We appreciate your time in sharing this review and we look forward to welcoming you back when your travel... More 

Bangkok, Thailand
Contributor
16 reviews 16 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

When we arrived we were informed that the hotel was fully booked and the only room left was an upgraded room.....what a bonus. The room was lovely.......large soft bed (most beds are rock hard) big tv, coffee and tea in the room, fully stocked minibar and a great bathroom, there was a bathtub and a large shower with two shower... More 

Was this review helpful? Yes 1
Navin K, General Manager at Citrus Sukhumvit 13, responded to this review

Dear Valued guest, Thank you for this review after stay at Citrus 13 Sukhumvit! It is our constant endeavor to deliver hotel standards and personalized service, we truly appreciate to hear from you and thank you again for taking the time to share your honest feedback and we hope to have an opportunity to welcome you back to stay with... More 

sussex
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

4 of us (2 couples) stayed here for 3 nights at the beginning of our multi-centre Thailand holiday and 1 night at the end. About 30-40 mins from both Bangkok airports traffic dependant with Skytrain 5 minutes walk away to get you around the city. Staff could not be more helpful with great service. Room clean and modern but very... More 

Was this review helpful? Yes 1
Navin K, General Manager at Citrus Sukhumvit 13, responded to this review

Dear Valued guest, We truly appreciate your feedback after stay with us, thank you for your time sharing experience in TripAdvisor. We're more than happy to hear from you. Please reach us via hotel Line ID: citrus13bangkok for any queries you may have in the future. We look forward to welcome & serve you again in the future. Best regards,... More 

Toronto, Australia
Contributor
18 reviews 18 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago

Unfortunately my review for this hotel is not positive at all except for the receptionist named Rit. He's practically a lifesaver for that hotel as his colleagues seem unhappy or just don't know how to greet people well. So Rit deserves plenty of accolades for trying to make this hotel a wonderful place. Without him, the workers whom I met... More 

Was this review helpful? Yes
Navin K, General Manager at Citrus Sukhumvit 13, responded to this review

Dear Valued guest, First of all thank you very much for given a chance to accommodate you with us but unfortunately, we could not make your perfectly experience, please accept my sincere apologies for this collapse. I very regret to learn such this feedback and I run staff investigation by myself, appropriate action is taken in regards to all issues.... More 

Chiang Mai, Thailand
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Everything was perfectly OK, EXCEPT for the cold fried eggs at breakfast! Really, for somewhere with pretensions at being a four star hotel, it shouldn't be beyond their capability to fry up (or however) eggs to order instead of pre-cooking them and leaving them to congeal without even a lamp to stop them freezing to death! Much of the rest... More 

Was this review helpful? Yes
Navin K, General Manager at Citrus Sukhumvit 13, responded to this review

Dear Valued guest, Thank you for your comment after stay at Citrus13 Bangkok. we greatly appreciate to have you with us on recent stay but unfortunately we could not make you impress about food services. Please be assured that we value your comment and appropriate action would be taken. We both provide egg station for breakfast lines (make to order)... More 

Marbella, Spain
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice new boutique hotel, nice new rooms with walk in shower and large TV. 10 minute walk to Sky Train and various pleasant bars and eateries close by. Would visit again. 30 minutes to airport.I used the hotel as a stopover for the airport. For you single guys pleasant massage close by and Nana Plaza is only a 15 minute... More 

Was this review helpful? Yes
Navin K, General Manager at Citrus Sukhumvit 13, responded to this review

Dear Valued guest, Thank you for sharing your experience with us. we greatly appreciate to have the pleasure of welcoming you as preferred hotel during Bangkok trip. Your wonderful feedback is surely boost up our team members to strive their excellent job! We're looking forward to seeing you again in the near future. Best regards, Navin K.N General Manager More 

Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I've been many many times to Thailand and Bangkok in particular and this hotel is the worst I have ever experienced. Tiny rooms smelling like an ashtray (in a non smoking hotel !!), poor breakfast in a tiny "basement cafe (lucky if you don't have to share your table because the place is full), no tuk-tuk service......last but not least,... More 

Was this review helpful? Yes
Navin K, General Manager at Citrus Sukhumvit 13, responded to this review

Dear Mr Arnaud, We are very sorry to learn of your unpleasant experience at our hotel. Let me assure you that we have already taken corrective measures to make sure that such situations do not arise again. We have retrained and coached our Room Attendants, emphasized on more non-smoking signage and retrained providing alternative solutions when the restaurant is full.... More 

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