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All 751 Bangkok hotels

The Heritage Bangkok

3.0 of 5 Hotel   |   198 Soi Narathivas 3, Narathivas Road | Silom, Bangrak, Bangkok 10500, Thailand
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73%
Ranked #432 of 751 hotels in Bangkok
A recent review
4 of 5 stars reviewed 5 days ago
wsm55 Singapore, Singapore
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1,184 people have reviewed this hotel

Traveler rating
    190
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Brisbane, Australia
1 review
1 of 5 stars Reviewed 4 days ago NEW

I booked this hotel for an upcoming holiday in Jul2014, however circumstances changed and I emailed the email address provided to cancel my accommodation. According to their policy cancellation is free within a certain time frame. I emailed the hotel to advise and requested confirmation. along with this email and the many more that followed, I attached a dlivery receipt... More

Was this review helpful? Yes
Singapore, Singapore
1 review
4 of 5 stars Reviewed 5 days ago NEW

(1) stayed for 5 nights and it was a pleasant experience as its super convenient, located next to BTS station and hunting for food is never an issue, as there is a McDonalds, 7-eleven and many eateries around the corner. (2) street leading to hotel is bright. (3) hotel staff are friendly and helpful, they were quick to replace batteries... More

Was this review helpful? Yes
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thanks for stay with us during your Bangkok trip. It's with great pleasure having your feedback. We are grateful to have your some constructive feedback. We sincerely appreciate for your support and look forward to welcoming you back again at The Heritage Bangkok. Best regards, Navin K.N General Manager More

Kuala Lumpur
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked thru AGODA with good rates but hotel is a let down. I stayed at I-Residence last year and was curious about next door Heritage Hotel. So I booked 2 rooms with my nephews on tow. We were given rooms on separate floors, bathrooms were both leaking from wash basin and from pantry sink too. Toilet/bath area come with a... More

Was this review helpful? Yes
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank you for your review. we share your frustration about your past experience to the team and please accept our sincere apologies for the inconvenience. we assure our guests that their comfort is our top priority. we would work on the upgrading work. I again regret for not be able to address the issue during your stay... More

Thai Mueang, Thailand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Please stay somewhere else. Very disappointing. The staff at the front very bad. They don't have service mind and rude. The room was smell very bad and toilet have water on the floor. The only good thing there is near BTS but you have more choices around!

Was this review helpful? Yes 1
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank you for given us your time in providing us constructive feedback. we would bring up the issue with our team and improve service standard. Please accept my personal apology for past experience. Best regards, Navin K.N General Manager More

Denpasar, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

The front desk staff in charge (Louzse, Mr) is a very rude and unfriendly staff. He could not understand English well and he was ignoring our request on arrival. We actually booked 3 rooms which finally we booked another single rooms. I was trying very hard to explain our request and seem he did not want to hear and ignoring... More

Was this review helpful? Yes 1
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank you for review us. we bring up your feedback in the meeting. Please accept my apology for unexpected experience, our Front Manager would take appropriated action. I value customer's feedback and would be more close with them, they are on my spotlight. Best regards, Navin K.N General Manager More

Yangon (Rangoon), Myanmar
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

I definitely not recommend this hotel. I always go the furamaxclusive hotel which is 2min walk from heritage hotel so i wanted to have a change and try the heritage hotel. I went once and will never go again. I moved back to furamaxclusive which never disappoints me. Heritage: staff is not welcoming and very nonchalant. They do not care... More

Was this review helpful? Yes 3
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Greeting from The Heritage Bangkok Thanks for review after stay with us, We apologize for negative experience with us and please be assured that this issue would be passed to the Manager for improvement. we wish you all the best. Best regards, Navin K.N General Manager More

bangkok
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

after long day from my holiday , look forward to hop in to bed at the hotel but since i arrived the hotel with too many luggage and also too many bags of souvenir , concierge teams not helpful at all they just let us open my the door and carry all of stuff by ourselves , also reception team... More

Was this review helpful? Yes
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Sorry for unexpected experience with our staff and front desk area, Please be assured that I would pass this matter to Front Manager to execute the issue. I do hope you would rest happy with other section & your relax time. Best regards, Navin K.N General Manager More

Cairo, Egypt
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really felt great at that hotel. It is very cozy with great view on Bongkok. We have been on tight schedule but I did wish to stay longer. The rooms are really clean and very comfy for travelers. The price is very good and you get a free hour massage! If it is your first time in Bangkok, I... More

Was this review helpful? Yes 1
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank you for wonderful review after stay with us.You are right! our location is right on and perception of value for money. We are looking forward to welcoming you back again. Best regards, Navin K.N General Manager More

1 review
2 of 5 stars Reviewed 4 weeks ago

Intermittent connection to wifi, basic amenities provided in the room (no sign of slippers). Broken shower door, poor variety for breakfast. Great location, a minute away from the BTS station. Nonchalant service provided by reception staff.

Was this review helpful? Yes
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Please accept our apology for negative experience, Our team study on your feedback and ongoing into product & service improvement. We hope you had the rest perfect time in Bangkok! Best regards, Navin K.N General Manager More

1 review
3 of 5 stars Reviewed 4 weeks ago

no welcome drink, no welcome at all. wait 4 h for the room, than see the give the wrong room? Close to bts station OK. Verry good breakfast, good kitchen. The room new i think, verry claen, on the status meany things the where not there when whe check in. Old paper or same for all the rooms?

Was this review helpful? Yes
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank for stay with us during your Bangkok time. We assume that you arrived on fully booked date, apologies for this cause you inconvenience of first impression, so the rest become negative thought. We wish all you the best. thank you. Best regards, Navin K.N General Manager More

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Additional Information about The Heritage Bangkok

Address: 198 Soi Narathivas 3, Narathivas Road | Silom, Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Heritage Bangkok 3*
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Also Known As:
The Heritage Bangkok Hotel Bangkok
The Heritage Hotel Bangkok

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#106 Spa Hotel in Bangkok
Hotel Class
Official Description (provided by the hotel)
The Urban Hip Hotel mixes the richness of Thai culture with modern design and world-class facilities. We aim to offer the UNIQUE experience of Bangkok's new style of accommodation through the finest Thai hospitality and personalized services.The Heritage Bangkok is located between Silom and Sathorn Road, Bangkok's most vibrant Commercial Business District and shopping area. Just a one minute walk from the Chong Nonsi BTS Station. ... more   less 
Number of rooms
109

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