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All 750 Bangkok hotels

The Heritage Bangkok

3.0 of 5 Hotel   |   198 Soi Narathivas 3, Narathivas Road | Silom, Bangrak, Bangkok 10500, Thailand
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73%
Ranked #429 of 750 hotels in Bangkok
A recent review
5 of 5 stars reviewed 2 weeks ago
YasserAhmad Cairo, Egypt
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1,183 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Kuala Lumpur
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed yesterday NEW

Booked thru AGODA with good rates but hotel is a let down. I stayed at I-Residence last year and was curious about next door Heritage Hotel. So I booked 2 rooms with my nephews on tow. We were given rooms on separate floors, bathrooms were both leaking from wash basin and from pantry sink too. Toilet/bath area come with a... More

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Thai Mueang, Thailand
1 review
1 of 5 stars Reviewed yesterday NEW

Please stay somewhere else. Very disappointing. The staff at the front very bad. They don't have service mind and rude. The room was smell very bad and toilet have water on the floor. The only good thing there is near BTS but you have more choices around!

Was this review helpful? Yes 1
Denpasar, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The front desk staff in charge (Louzse, Mr) is a very rude and unfriendly staff. He could not understand English well and he was ignoring our request on arrival. We actually booked 3 rooms which finally we booked another single rooms. I was trying very hard to explain our request and seem he did not want to hear and ignoring... More

Was this review helpful? Yes 1
Yangon (Rangoon), Myanmar
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I definitely not recommend this hotel. I always go the furamaxclusive hotel which is 2min walk from heritage hotel so i wanted to have a change and try the heritage hotel. I went once and will never go again. I moved back to furamaxclusive which never disappoints me. Heritage: staff is not welcoming and very nonchalant. They do not care... More

Was this review helpful? Yes 3
bangkok
1 review
2 of 5 stars Reviewed 1 week ago via mobile

after long day from my holiday , look forward to hop in to bed at the hotel but since i arrived the hotel with too many luggage and also too many bags of souvenir , concierge teams not helpful at all they just let us open my the door and carry all of stuff by ourselves , also reception team... More

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The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Sorry for unexpected experience with our staff and front desk area, Please be assured that I would pass this matter to Front Manager to execute the issue. I do hope you would rest happy with other section & your relax time. Best regards, Navin K.N General Manager More

Cairo, Egypt
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really felt great at that hotel. It is very cozy with great view on Bongkok. We have been on tight schedule but I did wish to stay longer. The rooms are really clean and very comfy for travelers. The price is very good and you get a free hour massage! If it is your first time in Bangkok, I... More

Was this review helpful? Yes 1
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank you for wonderful review after stay with us.You are right! our location is right on and perception of value for money. We are looking forward to welcoming you back again. Best regards, Navin K.N General Manager More

1 review
2 of 5 stars Reviewed 3 weeks ago

Intermittent connection to wifi, basic amenities provided in the room (no sign of slippers). Broken shower door, poor variety for breakfast. Great location, a minute away from the BTS station. Nonchalant service provided by reception staff.

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The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Please accept our apology for negative experience, Our team study on your feedback and ongoing into product & service improvement. We hope you had the rest perfect time in Bangkok! Best regards, Navin K.N General Manager More

1 review
3 of 5 stars Reviewed 4 weeks ago

no welcome drink, no welcome at all. wait 4 h for the room, than see the give the wrong room? Close to bts station OK. Verry good breakfast, good kitchen. The room new i think, verry claen, on the status meany things the where not there when whe check in. Old paper or same for all the rooms?

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The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank for stay with us during your Bangkok time. We assume that you arrived on fully booked date, apologies for this cause you inconvenience of first impression, so the rest become negative thought. We wish all you the best. thank you. Best regards, Navin K.N General Manager More

bangkok
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 19, 2014 via mobile

Stayed in the hotel for the first day. Feel dissappear on the first impression of the counter staff as they misplaced our check in documents. Conceigh staff "Shon" is very helpful. The room looks different from the one on website, especially the lighting is terrible dim. Stain spotted on the sofa and there's bad condition too on the desk and... More

Was this review helpful? Yes 1
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank you for recent stay with us! Your feedback is valuable for us to strive with hotel standard, we would look into this constructive feedback. We sincerely express thankful. Please take note that we are ongoing maintenance schedule and we did before, the room you occupied may indicate on schedule list to do, we must apology. We... More

Phuket, Thailand
Top Contributor
66 reviews 66 reviews
11 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed June 11, 2014

I had stayed in The Heritage Hotel Bangkok for 2 nights at the end of May 2014. This hotel was very closed to BTS Chongnonsi only 100 m or 1 min by walk that is very comfortable for my stay. I had cheked in around 4 pm and fast check in within 4 mins for copy my ID Card nd... More

Was this review helpful? Yes
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank you for sharing time in writing this feedback after stay with us. Our team read your review, as well Khun Bee. We are on plan to rectify what customer mentioned and include changing person in charge to better prospect. Hope you the best and have a bliss day. Best regards, Navin K.N General Manager More

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Additional Information about The Heritage Bangkok

Address: 198 Soi Narathivas 3, Narathivas Road | Silom, Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Heritage Bangkok 3*
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Also Known As:
The Heritage Bangkok Hotel Bangkok
The Heritage Hotel Bangkok

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#105 Spa Hotel in Bangkok
Hotel Class
Official Description (provided by the hotel)
The Urban Hip Hotel mixes the richness of Thai culture with modern design and world-class facilities. We aim to offer the UNIQUE experience of Bangkok's new style of accommodation through the finest Thai hospitality and personalized services.The Heritage Bangkok is located between Silom and Sathorn Road, Bangkok's most vibrant Commercial Business District and shopping area. Just a one minute walk from the Chong Nonsi BTS Station. ... more   less 
Number of rooms
109

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