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All 754 Bangkok hotels

The Heritage Bangkok

3.0 of 5 Hotel   |   198 Soi Narathivas 3, Narathivas Road | Silom, Bangrak, Bangkok 10500, Thailand
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Ranked #446 of 754 hotels in Bangkok
A recent review
3 of 5 stars reviewed 2 weeks ago
Megan C Norwich, United Kingdom
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1,192 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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Cordon
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I came to Heritage Bangkok twice. First time 4 years ago and it was a great moment. I decided to stay again in this hotel this year. It was really disappointing. It looks like there is no more investments to guarantee the high potential of this ideally situated design hotel : bathrooms are in bad shape, not dirty at all... More

Was this review helpful? Yes 1
Norwich, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

So, realistically there's nothing majorly wrong with this hotel...but there's nothing majorly right with it either. The roof top pool area is nice, the beds are big and comfortable and there's a nice big shower as well as the rooms being clean, but, the rooms are dark and dingy with cheap furnishings and we we're put on a smoking floor... More

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Helsinki
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel's location is perfect, for getting around in Bangkok (taking sky train etc). Many places are near by. Breakfast is good and includes fruits, omelets, warm and cold food etc. The young and nice personnel helped in many cases.

Was this review helpful? Yes 1
Chiang Mai, Thailand
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I think the only excellent aspect of this hotel is the location. The rooms are small, internet unreliable and decor is so tired if it was human it would be in a coma. The shower was excellent and restaurant food was very good. We arrived very early they made us wait until 2.30pm to check. I very used to having... More

Was this review helpful? Yes 1
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 27, 2014

I booked this hotel for an upcoming holiday in Jul2014, however circumstances changed and I emailed the email address provided to cancel my accommodation. According to their policy cancellation is free within a certain time frame. I emailed the hotel to advise and requested confirmation. along with this email and the many more that followed, I attached a dlivery receipt... More

Was this review helpful? Yes 1
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, First of all, thanks for your accommodation at The Heritage Bangkok. we strive to maintain hotel & service standard to meet customer expectation but in your case we wonder your words! Please advise us via email gm@theheritagebangkok.com for more clarification then we could sort out for you. Hotel did many promotions online with some term & conditions... More

Singapore, Singapore
1 review
4 of 5 stars Reviewed July 26, 2014

(1) stayed for 5 nights and it was a pleasant experience as its super convenient, located next to BTS station and hunting for food is never an issue, as there is a McDonalds, 7-eleven and many eateries around the corner. (2) street leading to hotel is bright. (3) hotel staff are friendly and helpful, they were quick to replace batteries... More

Was this review helpful? Yes
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thanks for stay with us during your Bangkok trip. It's with great pleasure having your feedback. We are grateful to have your some constructive feedback. We sincerely appreciate for your support and look forward to welcoming you back again at The Heritage Bangkok. Best regards, Navin K.N General Manager More

Kuala Lumpur
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed July 24, 2014

Booked thru AGODA with good rates but hotel is a let down. I stayed at I-Residence last year and was curious about next door Heritage Hotel. So I booked 2 rooms with my nephews on tow. We were given rooms on separate floors, bathrooms were both leaking from wash basin and from pantry sink too. Toilet/bath area come with a... More

Was this review helpful? Yes
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank you for your review. we share your frustration about your past experience to the team and please accept our sincere apologies for the inconvenience. we assure our guests that their comfort is our top priority. we would work on the upgrading work. I again regret for not be able to address the issue during your stay... More

Thai Mueang, Thailand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 24, 2014

Please stay somewhere else. Very disappointing. The staff at the front very bad. They don't have service mind and rude. The room was smell very bad and toilet have water on the floor. The only good thing there is near BTS but you have more choices around!

Was this review helpful? Yes 1
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank you for given us your time in providing us constructive feedback. we would bring up the issue with our team and improve service standard. Please accept my personal apology for past experience. Best regards, Navin K.N General Manager More

Denpasar, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 20, 2014

The front desk staff in charge (Louzse, Mr) is a very rude and unfriendly staff. He could not understand English well and he was ignoring our request on arrival. We actually booked 3 rooms which finally we booked another single rooms. I was trying very hard to explain our request and seem he did not want to hear and ignoring... More

Was this review helpful? Yes 2
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank you for review us. we bring up your feedback in the meeting. Please accept my apology for unexpected experience, our Front Manager would take appropriated action. I value customer's feedback and would be more close with them, they are on my spotlight. Best regards, Navin K.N General Manager More

Yangon (Rangoon), Myanmar
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed July 19, 2014

I definitely not recommend this hotel. I always go the furamaxclusive hotel which is 2min walk from heritage hotel so i wanted to have a change and try the heritage hotel. I went once and will never go again. I moved back to furamaxclusive which never disappoints me. Heritage: staff is not welcoming and very nonchalant. They do not care... More

Was this review helpful? Yes 3
The Heritage Ba... T, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Greeting from The Heritage Bangkok Thanks for review after stay with us, We apologize for negative experience with us and please be assured that this issue would be passed to the Manager for improvement. we wish you all the best. Best regards, Navin K.N General Manager More

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Additional Information about The Heritage Bangkok

Address: 198 Soi Narathivas 3, Narathivas Road | Silom, Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Heritage Bangkok 3*
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Also Known As:
The Heritage Bangkok Hotel Bangkok
The Heritage Hotel Bangkok

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#109 Spa Hotel in Bangkok
Hotel Class
Official Description (provided by the hotel)
The Urban Hip Hotel mixes the richness of Thai culture with modern design and world-class facilities. We aim to offer the UNIQUE experience of Bangkok's new style of accommodation through the finest Thai hospitality and personalized services.The Heritage Bangkok is located between Silom and Sathorn Road, Bangkok's most vibrant Commercial Business District and shopping area. Just a one minute walk from the Chong Nonsi BTS Station. ... more   less 
Number of rooms
109

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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