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The Heritage Bangkok

198 Soi Narathivas 3, Narathivas Road | Silom, Bangrak, Bangkok 10500, Thailand
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1,292 Reviews from our TripAdvisor Community

Traveler rating
    197
    699
    231
    98
    67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Saint Michael Parish, Barbados
1 review
5 of 5 stars Reviewed 6 days ago NEW

I've read the pros & cons reviews for this place and really dont understand what the complaints are about. It all about bargaining offer or didnt get what shouldnt request at the first place. While i was check-in there was a couple try to get their money back from the non-refundable booking of thier frinds who couldnt made the trip.... More 

Was this review helpful? Yes 1
Minneapolis, Minnesota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What to say about the The Heritage Hotels Bangkok; it was a happy experience during my stay in a hotel that has the large swimming pool on the top of the hotel and the nicer thing is the pool is in super bright orange color. I’m very satisfied with pool service and a view over the BTS station and vivid... More 

Was this review helpful? Yes 2
Hong Kong, China
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel for 2 nights. The room was unpleasant and in dire needs of proper housekeeping, if not total refurbishment. The bedroom light was burnt out and the bathroom door was not functional, stains were visible on the carpet and sofa, there were also holes in the bathroom towels!! Overall the room condition was dreadful. The check-in was... More 

Was this review helpful? Yes 2
The_Heritage_Group, General Manager at The Heritage Bangkok, responded to this review

Dear Valued guest, Thank you for review us. we bring up your feedback in the meeting. Please accept my apology for unexpected experience, our House Keeping Manager would take appropriated action. I value customer's feedback and would be more close with them, they are on my spotlight. Best regards, Jariya K.P General Manager More 

Travelers are raving about these Bangkok hotels

Chiang Mai, Thailand
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I've been in this hotel for one night (between 28th and 29th of May). Hotel is not bad but I had a very bad experience with clerks. I arrived the 28th in the afternoon.I was tired, I took a shower and I ordered one meal in the room. I had to call a couple of time 107 number to have... More 

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Singapore, Singapore
1 review
2 of 5 stars Reviewed 5 weeks ago

Arrived at night to be told rooms under repair for leaked pipe. Sent off to another sister hotel which was of average standard. When we returned the next day, one of the rooms allocated to us had its sink stuck and the shower hose holder down. Housekeeping was alerted to problem at 2pm and when we returned to hotel at... More 

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2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 19, 2015 via mobile

Overall are good. Ideally location to BTS, food and hotel staffs all are good service and polite. But Aircond in room 803 not functioning well even after called for several times to fixed. The last day even broken and hotel provides cooler.

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Taipei, Taiwan
Contributor
11 reviews 11 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 13, 2015

This hotel is old but good location, near BTS-Chong Nonsi. It is good for traveling in Bangkok, because the weather is so hot, you don't want to walking for a long distance to your hotel. The room is big but always dark until morning, too less lights. The bathroom was floating when I took shower. When I tell them the... More 

Was this review helpful? Yes 1
Sarawak, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 12, 2015

It's really convenient. The hotel is just a walking distance to the BTS station. The staff are friendly and the hotel room was clean during my stay. Besides, the hotel also provides good breakfast and the menu are all good.

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 21, 2015

Clean rooms, friendly staff and decent breakfast. Fitness room in terrible state and all machines broke and no free weights, false advertising. The pool is clean but some of the decking coming off the floor, also some of the tiles have sharp edges especially the edge of steps. The bathtub in the room leaked everytime it was used and they... More 

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