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The Heritage Bangkok

198 Soi Narathivas 3, Narathivas Road | Silom, Bangrak, Bangkok 10500, Thailand
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The Heritage Bangkok
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The Heritage Bangkok
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1,265 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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  • Indonesian first
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bozrah,ct
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

This is not a 5 star hotel. If you are expecting white glove service this is not the place for you. If you are a travel snob this is not the place for you. But if you want to experience and see how the Thai people go about their daily life, this is a ideal location. The room and bath... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Stayed from 16-20 March in a corner studio. Upon arrival in the evening, there was no concierge service assistance with my luggages. Had to lug the luggages ourselves to the check-in counter. Had requested for extra bed for my room prior to my arrival and so I asked if the extra bed was already setup in the room that they... More 

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Warsaw, Poland
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked this hotel for 8 nights, this is the review of the first 4 nights. The hotel location is very good, outside is a lot of street food and 7-eleven. Very close to BTS Chong nonsi just 1 minute away. The hotel staff are friendly but the restaurant is too expensive + service charge. When we enter our floor... More 

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Kuala Lumpur, Malaysia
2 reviews
1 of 5 stars Reviewed 2 weeks ago

First of all, the room in your website is a little deceiving. The rooms in the picture are so different from the one from you webpage. The water heater is sometimes hot and sometimes cold. Some of the rooms' air conditioner are leaking water and seem like you didn't take any effort to repair or change the room on the... More 

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel promised Wi-fi in each room. Ours has zero reception. Technician (the only polite employee we encountered during our stay) they sent cannot solved the problem but offer no alternative. A great location is not a reason to stop offering acceptable service to your patrons.

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2 reviews
4 of 5 stars Reviewed 3 weeks ago

Modern quite hotel next to Bangkok Sky Train (Chongnonsri Station) with reasonal price and quality service. The best spot is the orange roof top swimming pool. Easy to find food around the hotel. There is 7/11 within 1 min walk from the hotel front door.

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Australia
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 15, 2015

I've stayed at this hotel on at least 15 separate occasions over the past 5 or 6 years and it has gradually gone from bad to worse. Several changes in Managers and management style have not resulted in any change to the indifferent attitude from staff and very poor maintenance of the rooms and fittings in all areas of the... More 

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world
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 8, 2015

First impressions on arrival not good.. Old, run down lobby/reception area. Disorganised, took staff for ever to check me in. Was told sauna not working, internet not working. Room musty smelling. Overpriced & rundown. Just stay somewhere else!

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berkeley
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 2, 2015

I've stayed at two of the other a heritage hotels in Bangkok, and I've always been happy with the rooms/service, so decided to try this location. Location is great right next to the skytrain and near many restaurants. Rooms are good too - only small complaint is that the only english news station was al jazerah (I would have prefered... More 

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Bergen, Norway
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 16, 2015

We have been staying in heritage 2 times during our Thailand round trip. Location of this hotel is just perfect! Super near to BTS Chong nonsi. Room was ok, big and comfortable bed, hot shower, good cleaning. Special thanks to the guys who are working evening shift in restaurant, such a good service they do!

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