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Novotel Bangkok Fenix Silom

#214 of 778 Hotels in Bangkok
Certificate of Excellence
320 Silom Road,Bangrak, Bangkok, Thailand
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Novotel Bangkok Fenix Silom
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Novotel Bangkok Fenix Silom
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1,228 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I suppose you get what you pay for... I chose this hotel because I wanted to stay in Silom and I thought I might explore the riverside area. I sort of regret it. Novotels are incredibly functional- you can imagine the rooms being en suites for corporate meeting rooms. There were some weird aspects to the design of the room... More 

Was this review helpful? Yes
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Marcus Many thanks for telling us about your recent stay at Novotel Bangkok Fenix Silom. It is a pity we have not been able to fulfill your expectations during this stay. As pointed out in many of my previous answers, our location may either be perfect or completely wrong depending on your itinerary in Bangkok. I note that apart... More 

Level Contributor
1 review
4 of 5 stars Reviewed 3 days ago NEW

Great location easy walking distance or tuk tuk ride to most attractions. Breakfast was good as well as room service but went for a walk for dinner. It's also close to patpong night market. Ensure to Barta with tuk tuk drivers before heading out.

Was this review helpful? Yes 1
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear U3553UFstephenw Thank you for choosing to stay at Novotel Bangkok Fenix Silom. I am glad to read that you have enjoyed our hotel, in particular the great location, our good quality room service and our breakfast spread. We hope to welcome you back on your next Holiday in Bangkok. Kind regards Jean Pascal Bernet Hotel Manager jean-pascal.bernet@accor.com More 

4 of 5 stars Reviewed 5 days ago NEW

This was my first visit to Bangkok in about 10 years. As it was also my first solo trip, I have decided to stay in a hotel but also try to keep cost low. Lo and behold, I managed to book my air tickets for a round trip from Singapore and 4 nights stay at Novotel for 484 SGD at... More 

Was this review helpful? Yes 3
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear LustfulWanderer93 Thank you for your detailed review and your kind words here on Tripadvisor. I agree that depending on your itinerary in Bangkok, we may be either in a perfect location or completely wrong. We are located perfectly to visit major tourist attractions such as the temples of Wat Arun (temple of dawn) and Wat Po (reclining buddha), the... More 

Union City, New Jersey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The staff, especially Roon, was excellent- very helpful and attentive. I was disappointed though when we checked-in because we were made to wait for more than an hour because the rooms assigned to us were not ready yet. No explanation was given. The staff only handed me a piece of paper indicating free drinks in the lounge. The rooms were... More 

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NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Julius12345 I am glad to read that our staff, in particular Khun Roon have been helpful and attentive. However I am equally disappointed to read we have failed to clearly communicate with you. For a next time with us or any hotel in general, you always can reach out to the management if something is unclear in order to... More 

Ho Chi Minh City, Vietnam
1 review
5 of 5 stars Reviewed 6 days ago NEW

have been staying here every month for few years. staffs are really friendly, hotel clean, nice and good facility. good price also. comparing with other hotels in bangkok, i still vote for Novotel Fenix Silom for service, price and facility. especially,Manager name: Zeng and staff Roon are very nice and friendly.

Was this review helpful? Yes 1
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear thang v Really appreciate your full rating here on Tripadvisor. Very happy to read that we have continuously been able to provide great services and you would choose us over so many of our competitors. The special mention of Khun Zeng and Khun Roon are going to be shared amongst our staff and we will make sure they will... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I remain in this hotel for 4 nights with family its really amazing & very co-operative hotel staff specially very thanks to Mr Nu & his team for good support. i will wish again to come in hotel again with my family. Thanks

Was this review helpful? Yes 1
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Lalaypak Many thanks for this perfect rating! I am very pleased to read that you and your family have enjoyed your stay and in particular the help of Khun Nu and the bell staff. We are already looking forward to welcoming you at Novotel Bangkok Fenix Silom. Kind regards Jean Pascal Bernet Hotel Manager jean-pascal.bernet@accor.com More 

Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Nice room, clean and well maintained. Very good location. The staff was really nice and helpful, especially Mr Roon, who answered kindly all our questions and helped us with our kid, luggage and locating taxis.

Was this review helpful? Yes 1
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Lidia Thank you for your great review! All our staff who are mentioned by name are going to be specially recognized and I will make sure Khun Roon is going to receive this as well. We hope to welcome you and your family back to Bangkok very soon. Kind regards Jean Pascal Bernet Hotel Manager jean-pascal.bernet@accor.com More 

Mumbai (Bombay), India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The first look suggests a typical business trip hotel. Nothing fancy to boast about. We travelled as a couple for honeymoon trip, a day's layover in Bangkok. A normal hotel with normal services, just about adequate room size to fit a bed and a table. The washbasin had a strange arrangement so the water always used to flow to the... More 

Was this review helpful? Yes 1
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Rubens F Thank you for staying at Novotel Bangkok Fenix Silom. We are happy to have been able to contribute to a memorable honeymoon trip and that you have seemed to make the most out of your stay here in Bangkok. We most certainly hope to welcome you back very soon in the city of angels. Kind regards Jean... More 

Hong Kong, China
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Pleasant Experience - Nice and friendly Staffs, Fast check-in and Check-out, clean and well-arranged room. This hotel was very affordable (maybe because it's about 10 min walk from the BTS Station) but there are many restaurants nearby and a massage parlor right across.

Was this review helpful? Yes 1
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Woo Seok Y Many thanks for your review. I am pleased to read about our nice and friendly staff, the hassle free procedures and our clean and well maintained rooms. We look forward to provide you with another value for money stay on your next trip to Bangkok. Kind regards Jean Pascal Bernet Hotel Manager jean-pascal.bernet@accor.com More 

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