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Novotel Bangkok Fenix Silom

#208 of 781 Hotels in Bangkok
Certificate of Excellence
320 Silom Road,Bangrak, Bangkok, Thailand
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1 room 1 guest
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Novotel Bangkok Fenix Silom
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1,265 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oslo, Norway
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed one night as a Le Club platinum member. A Novotel property in the very low end of the quality scale, but with the new furniture consept. Bacic lobby and lobby bar and a mini pool and a small gym. Located next to the highway, so expect some noise from the road. Good bed quality and acceptable room size. I... More 

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Bangkok, Thailand
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

good business hotel in the busy business street of BKK restaurant staff are not well trained and lack of service mind front staff are very quick in service. less responsive and smile. Gym facilities are.. hopeless , only a few running track machines and small changing area. price is too expensive for what you will get. Not really a Novotel... More 

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NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Eddie Thank you for taking your time to review our property. I am surprised to read that you did not find value for your money with us as we are usually one of the best priced internationally branded 4 star hotels in Bangkok. No excuses if our staff have not been perceived as friendly and service minded enough, I... More 

Malmo, Sweden
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

great hotel with super friendly staff and modern rooms. breakfast spread was nice with western and asian dishes to choose from. good value for money dinner buffet. only negative was the slow elevators and the internet.

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NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Lars Many thanks for this fantastic review! Really appreciate the kind words about our staff which I will gladly share with them. You might be happy to hear that we are planning to install additional routers within the hotel in Q3 this year to enhance the internet signal and ultimately make it faster. We truly hope to welcome you... More 

Nottingham, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here for a few nights as part of a backpacking trip around Asia. Staff were very helpful and accommodating throughout the stay, happy to call taxis etc. Room was really nice, very big with floor to ceiling windows. Bathroom was nice and clean. Location is great, we got taxis everywhere from the hotel, really cheap. The dome sky bar... More 

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NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Milena Thank you for your kind words here on Tripadvisor. Happy to read that you have enjoyed your stay with us and our friendly staff have been able to assist in getting you around Bangkok. We hope to be the hotel of your choice on your next visit to Bangkok. Kind regards Jean Pascal Bernet Hotel Manager jean-pascal.bernet@accor.com More 

Knoxville, Tennessee
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The room was very clean! We were within walking distance of doing just about anything you wanted to do, or at least within walking distance of the means of getting transportation. The concierge service was first rate! Nothing about this hotel experience was negative

Was this review helpful? Yes 1
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Mike Appreciate your positive comments here on Tripadvisor! Happy to read that you have enjoyed your stay and are definitely looking forward to welcoming you back! Kind regards Jean Pascal Bernet Hotel Manager jean-pascal.bernet@accor.com More 

Bangalore, Karnataka, India
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here during 13th to 15th August 2015. It is a rated 4-star hotel but they don't provide such facilities. the normal hotels that I visited provided complimentary water bottles where as these 4-start hotel people charged 5 times the money for a water bottle.they don't even provide basic things like shower cap , dust bin at the toilet... More 

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NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review

Dear Ashwini1234 Thank you for reaching out via Tripadvisor, though for a next time with us or any hotel in general we recommend you would voice out any dissatisfaction right on the spot. For example, we do actually offer complimentary water and for the convenience of our guests already have placed them in the minibar to enjoy cold water after... More 

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