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Smart Suites

#82 of 774 Hotels in Bangkok
Certificate of Excellence
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43 / 17 Sukhumvit 11, Bangkok 10110, Thailand
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434 reviews from our community

Traveler rating
    265
    114
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Smart Suites is a budget hotel in Soi 11 off Surkumvit in Bangkok. Soi 11 is busy tourist street full of bars and restaurants however Smart Suites is 5-6 minutes walk from the noisy part of the street and so is (relatively) quiet. Nana BTS (sky train) is a 12 minute walk and the MRT (underground train) is a 22... More 

Was this review helpful? Yes 2
Bob S, General Manager at Smart Suites, responded to this review

Dear erik s, We do appreciate the time that you have taken to give us some feedback. From our hotel multi cuisine restaurants, club& bars are all in walking distance but our hotel is situated in quiet location away from noise. BTS Nana is just 10 minutes walk and MRT Sukhumvit Station is 15-20 mins. Nightlife soi cow boy is... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 4 days 3 nights here and noting but good to say. Even the staff at the front desk was fantastic. Rooms are nice and the bed was clean everyday. Also the bathroom was fantastic. As I have not had a good shower in a hotel in Asia for awhile. This one at smart suites was really good with alot... More 

Was this review helpful? Yes 2
Bob S, General Manager at Smart Suites, responded to this review

Dear Sylvester, Thank you very much for selecting Smart Suites as your choice of accommodation while visiting Bangkok. We glad to know that you enjoyed your stay and satisfied with our room, cleanliness and staff services. Yes we of our customers wrote that we have one of best showers. If we can be of assistance in the future, please don't... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

The hotel suppose to be a boutique , the rooms are good an comfortable, bad the service , well it is not worth the price for a night If you are in mostly for service than this is not the right place to be המלון נוח וחדרים סבבה, אבל השירות והיחס לא שווים את המקום

Was this review helpful? Yes
Bob S, General Manager at Smart Suites, responded to this review

Dear Guest Thank you for writing review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are surprise to know you did not like our services. Please let us know what you don’t like about us so we can improve for our hotel guests. Thanks for letting us the... More 

Worcester, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel over 5 times,and never encountered any problems.i would highly recommend it.the rooms are great and clean,with modern facilities.it is in a quiet area,and I have never had problems with noise there.the staff are great,and speak good English.they are friendly and will try and help you out.the wifi is also excellent.there is a 7-11 next... More 

Was this review helpful? Yes
Bob S, General Manager at Smart Suites, responded to this review

Dear Daz L, Thank you very much for selecting Smart Suites as your choice of accommodation while visiting Bangkok once again. We glad to know that you enjoyed your this recent stay and satisfied with our room, cleanliness and staff services like past. From our hotel Bts Nana Station ,multi cuisine restaurants, club& bars are all in walking distance. The... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just checked out this morning. Must thank the 2 staffs on duty for helping me getting a cab to the airport. The lady whose name is Nok I assumed based on past reviews. And the new guy. The hotel location is quite far from the nearest BTS station which is Nana station. Thats the only downside to it. Other than... More 

Was this review helpful? Yes 1
Bob S, General Manager at Smart Suites, responded to this review

Dear shashabear81, We do appreciate the time that you have taken to give us some feedback. We glad to know that you enjoyed your stay and satisfied with our staff services. From our hotel Bts Nana Station ,multi cuisine restaurants, club& bars are all in walking distance. The 7-11 next door is good for guest as its open 24 hrs... More 

Detroit, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here couple of nights last month when I was travelling through Bangkok. Bangkok is one of my favorite places, and this location is just superb. Right in the heart of the city in Sukhumvit soi 11. The hotel is small, but the service levels are very good. they offer the free wifi which is very good speed. The... More 

Was this review helpful? Yes
Bob S, General Manager at Smart Suites, responded to this review

Dear Jens O, Warm Greetings from Smart Suites. We glad to know that you enjoyed your this recent stay and satisfied with our staff services, rooms and Location. We have WIFI complementary throughout guest stay. From our hotel Bts Nana Station ,multi cuisine restaurants, shopping malls are all in walking distance. If we can be of assistance in the future,... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

"Good price.I think it is cheaper than any other surrounding hotel." "Staffs are so kind and gentle. Of course, they can speak English." "Rooms are being kept clean." "You can get a free water bottle every stay." "This hotel definitely worth staying!!"

Was this review helpful? Yes 1
Bob S, General Manager at Smart Suites, responded to this review

Dear btd6097, We do appreciate the time that you have taken to give us some feedback. We are most budget hotel in our location with good amenities. All our staff can speak English and can guide guests for what to do in Bangkok. We have complementary water and tea/coffee facilities in room. If we can be of assistance in the... More 

Bengaluru (Bangalore), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed here for a night and was really happy with everything. Budget hotel, clean rooms, great location, good connectivity and really helpful staff. Cris patiently answered all our tourist queries, and also gave suggestions on what to do. Will definitely stay here again on our next trip.

Was this review helpful? Yes 1
Bob S, General Manager at Smart Suites, responded to this review

Dear RajatSriv, We do appreciate the time that you have taken to give us some feedback. We are glad to hear that you enjoyed stay at our hotel & liked our staff services , rooms , location mostly everything. We look forward to serve you in your next trip to Bangkok. If we can be of assistance in the future,... More 

Dhaka, null, Bangladesh
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a small boutique hotel, very near to Soi 11. Stayed there for four nights on April 2015. The good thing about the place is, it certainly knows how to give a homely feeling to the guest. The check-in was quick,wifi works just fine, front desk was always accommodating and the location is pretty close to all the nightlife... More 

Was this review helpful? Yes
Bob S, General Manager at Smart Suites, responded to this review

Dear Sadman S, Thank you very much for selecting Smart Suites as your choice of accommodation while visiting Bangkok once again. We glad to know that you enjoyed your this recent stay and satisfied with our staff services and Location. From our hotel Bts Nana Station ,multi cuisine restaurants, club& bars are all in walking distance. The 7-11 next door... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Value for money place....nice location... a small walk from Nana metro station ...rooms are small but decent...Staff was helpful especially Chris ...helped us with places as well as modes of transport ....

Was this review helpful? Yes
Bob S, General Manager at Smart Suites, responded to this review

Dear Garima U, We do appreciate the time that you have taken to give us some feedback. We are glad to hear that you enjoyed stay at our hotel & liked our staff services. From our hotel Bts Nana Station ,multi cuisine restaurants, club& bars are all in walking distance. If we can be of assistance in the future, please... More 

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