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All 427 Taipei hotels

Sheraton Grande Taipei Hotel

4.5 of 5 Hotel   |   No.12 Zhongxiao East Road, Section 1, Taipei 100, Taiwan
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Sheraton Grande Taipei Hotel
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Ranked #47 of 427 hotels in Taipei
A recent review
4 of 5 stars reviewed yesterday
Kamal69 Singapore, Singapore
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648 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Check in and out in less than 10 mins. Could be due to my late arrival and early departure. Stayed here for business and had to use THSR Taiwan High Speed Rail, for travel to other state in Taiwan. 10 minutes walk to THSR Taipei Station. Hotel located next to MRT. Convenient for heading other places for good local Taiwanese... More

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London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

No recognition of Starwood gold status except given a room on the SPG floor. My room was on the atrium side (east side) where the busy buffet restaurant and the bar are located. This hotel is extremely busy with lots of locals dining there, so quite noisy. The noise level is further exacerbated when it echos through the atrium. To... More

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SheratonGrandeTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this review

Dear la2londonguy, Thank you for taking the time to provide us with the feedback about your stay with us. We would like to apologize for the inconveniences you went through at our hotel. Checking in a room with noise at night can leave a negative lasting impression which will overshadow the rest of the trip. We will ask the Lounge... More

Florida
Top Contributor
100 reviews 100 reviews
73 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on a business trip. Hotel was very well located with excellent staff and service. Close to subway and plenty of taxis available. Room had an ironing board and iron, not always available in Asia. Room also had a line in the bath to hang clothes, appreciated that since I was on a three week trip. Will certainly look... More

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SheratonGrandeTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this review

Dear seeyouinthesun, Welcome to Sheraton Grande Taipei Hotel! We are happy to hear that you had an enjoyable 3-weeks here and we certainly look forward to welcoming you back again! Please feel free to check our brand website for special offers when you're planning your next trip! Warm regards and look forward to seeing you soon, Hotel Management More

Dordt, Zuid-Holland, Netherlands
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I enjoyed staying here. Friendly staff great restaurants and nice bar. Good hotelroom and location in city is good. Unfortunately I could not stay longer fully booked..... I went to Regent looks bigger but I would recommend this hotel. Wifi was good in all area's of the hotel.

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SheratonGrandeTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this review

Dear Arnold W, Thank you for taking the time to review our hotel. We apologize for not being able to extend your stay here due to room availability. However, we are very pleased to hear that you find our room and services satisfactory! We look forward to seeing you again and please feel free to take look at our special... More

Singapore, Singapore
Top Contributor
160 reviews 160 reviews
15 hotel reviews
138 helpful votes 138 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We are supposed to be Starwood Preferred guests yet we are not on SPG Floor. The rooms (yes we have two) are rather drab and dreary... Ok if you like beige and brown.... We dropped in at the bar to have a glass or two of champagne to celebrate our wedding anniversary to be told they were full (reservations apparently... More

Was this review helpful? Yes 1
SheratonGrandeTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this review

Dear Jan E, We appreciate you taking the time to give us feedback regarding your stay. We would like to apologize for the inconveniences you went through at our hotel and that our associates were not able to address your concerns prior to your departure. Please allow me to address some of the issues you mentioned in the review. We... More

Tokyo, Japan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I several times use sheraton for private trip, and It is good to surely receive service at certain level. If there's convenience store / break first hall staff were a bit more attentive, I would give 5 star.

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SheratonGrandeTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this review

Dear A_Karenin, Welcome back to Sheraton Grande Taipei. Thank you for your loyalty towards our hotel and we appreciate the comments you've shared with us. Breakfast period is usually a busy time for us and we appreciate your patience and understanding. Nonetheless, it is not an excuse for being inattentive. We will pass your feedback regarding breakfast venue staff attitude... More

Manchester UK
Top Contributor
63 reviews 63 reviews
51 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been lucky enough to stay at this hotel twice. It difficult to find any negatives about the place. The staff are great, rooms also and the location cant really be bettered. Good free wifi, fantastic Sheraton beds and everything else you would expect from a Sheraton. Special mention goes to the breakfast which is stunning and the Pizza... More

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SheratonGrandeTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this review

Dear Marraminga, Thank you for giving us such good feedback. We are happy you had a great time during your stay and that you enjoyed dining at Kitchen 12 and Pizza Pub! Please feel free to check out our Food and Beverages promotions on our website when you're planning your next trip to Taipei. We have some exciting events coming... More

Singapore, Singapore
Contributor
13 reviews 13 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay at Sheraton Taipei whenever I'm in Taipei, which is about once every year. This year, I stayed in one of the Premier rooms (instead of my usual executive room). Personally, I stay here because of the convenient location (it's one stop away from Taipei metro/railway/HSR), generally quiet hotel (I don't mind the busy lobby and once I'm in... More

Was this review helpful? Yes 1
SheratonGrandeTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this review

Dear desserts_heart, Thank you for your loyalty towards Sheraton Grande Taipei Hotel and welcome back again! We've upgraded the TV system last year to provide better reception in all guest rooms. We are happy that our efforts have paid off! Also, we appreciate your comment regarding guest recognition. We will share your feedback with our team and hope that we... More

Bangalore, India
Top Contributor
63 reviews 63 reviews
55 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I went to Taipei at the Sheraton hotel and stayed there. The drive from the Taipei airport is long,infact I took a nap. The checkin was quick. The rooms are great,spacious,bathrooms are well stocked with toileteries,showers are good,but the best part is the temperature controlled toilet seat - seems a luxury with the automated water jets as well! The beds... More

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SheratonGrandeTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this review

Dear govindbabu, Thank you for sharing your experience with us. We're happy to hear that the majority of your stay was a pleasant one. Apologies that you could only have fruits and eggs at our restaurant. Our chefs are meticulously working on creating vegetarian menu items for those who are on a vegan diet. If you have any thoughts or... More

Cambridge, ON
Contributor
16 reviews 16 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My colleague and I stayed here a week ago while on a business trip to Taipei and I was quite pleased that, despite how busy the lobby was, we could check in at the Executive Club Lounge on the 17th floor so up we went. We found the young lady very friendly, chatty and customer service oriented and our check... More

Was this review helpful? Yes 1
SheratonGrandeTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this review

Dear GorillaMan1959, We appreciate you taking the time to post such positive comments. We are delighted to hear that our guests enjoy themselves during their travels. Whether it be food, service or facility, we are constantly making improvements to enhance guest experience, and we are glad to see that our efforts have paid off! Thank you for your review, and... More

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Additional Information about Sheraton Grande Taipei Hotel

Also Known As:
Sheraton Taipei
Taipei Sheraton
Address: No.12 Zhongxiao East Road, Section 1, Taipei 100, Taiwan
Location: Taiwan > Taipei
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Taipei
#22 Luxury Hotel in Taipei
#39 Family Hotel in Taipei
#47 Top resorts Hotel in Taipei
#47 Romantic Hotel in Taipei
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Grande Taipei Hotel 4.5*
Official Description (provided by the hotel):
The 688 luxuriously appointed rooms and suites offer guests a wide selection of room types. The Executive Floors offer executive travelers all the services and facilities they require. In addition, they have to their own Executive Lounge. For our Starwood Preferred Guests, we offer three exclusive floors. All rooms feature high-speed internet access and in-room safe. Butler service is provided for Director Rooms and above as well as all Executive Floor rooms.. ... more   less 
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