I stayed at the Fortune Hyatt because it was the designated hotel for a trade show I was attending. The staff were friendly and helpful, and the public areas were generally acceptable for a 3-star hotel. Unfortunately, on 2 nights I found baby cockroaches crawling on the wash basin top, among my toothbrush and toiletries! I had dinner in the... More

After reading some of the negative reviews here i went to the hotel with my expectations lowered only to be surprised by what i have experienced. The premises i believe have been renovated before as mentioned by others. The rooms are relatively clean. However for our room, the towel holders are giving way and so far it seems the staff... More

we have a 3 nite stay in this hotel, at first we are impressed by the newly renovated room although the room is small. eventually we discovered that it s noisy outside the corridor as high frequency of door close sound which very annoying. a nice advice to the follower, dun choose room 09 as this room with the strongest... More

Like one of your reviewers, I was quite apprehensive when my agent booked me and my friends into this hotel after reading some of your reviews. I insisted that we would not get rooms without windows! However, we were pleasantly surprised when we saw our rooms. Though the rooms were not big (we had earlier stayed a few nights in... More

Rooms are clean, tidy and organize. but old. toilet are small. but well lighted. flat screen tv, aircon switch is beside the table lamp,. breakfast is okay. not much for a city hotel.

The cleaners were very helpful, initiative to ring us up if we need to change our towels and other amendities although we have put up a request not to make up room. Overall this is one of a neat, clean & decent boutique hotel occupies by mostly Singaporean, Japanese and hkg customers.

We (38 pax) initially thought we were staying at "Hyatt" but was a little disappointed when it turned out to be "Haiyatt". The average reviews made some of us worried as we would be spending 5 days in this property. Now that we have experienced the hotel ourselves, I must say most of us are quite happy with the stay.... More

I have booked 2 rms. One twin rm and the other triple rm.Clealiness of the rm was average as carpet was rather old but acceptable condition. The most scary area was the shower area,It is a 5 hands length bath tub but shape like an L inside the tub. Can you imagine in such a small tub and yet it... More

We were assigned to a Deluxe Twin Room on the 11th floor that came with a shower and bathtub as well as a number of toilet amenities. There was also an electric kettle, hair dryer and a LCD television(plus points). The beds were clean and comfortable. The service from the staff at the front desk and housekeeping was excellent. The... More