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Shangri-La's Far Eastern Plaza Hotel Tainan

Travelers' Choice award winner
5.0 of 5
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No.89 West Section, University Road, Dong District, Tainan 70146, Taiwan
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Shangri-La's Far Eastern Plaza Hotel Tainan
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Ranked #2 of 117 Hotels in Tainan
A recent review
3 of 5 stars reviewed 1 week ago
Hampshire32 Winchester
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654 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winchester
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for one night in late March 2015. The hotel is located directly opposite Tainan railway station but this isn’t the station you’ll arrive at if taking the high-speed rail (HSR) from Taipei. From the HSR station you need to take a connecting, local train to Tainan. This takes about 20mins but the trains run very regularly (& coincide... More 

Was this review helpful? Yes 2
SLFEPH, General Manager at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Hampshire32, Thank you very much for taking your precious time and sharing your valuable comments with us. We are delighted to learn that you enjoyed your stay and the city. Thank you again for your continuous support and we look forward to welcoming you back to Shangri-La Far Eastern Plaza Hotel, Tainan, your residence in Tainan, in the very... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Very nice and luxuruous hotel near the university area of Tainan. I have not seen a lot outside the hotel, but the inside was very nice. The restaurant is very good. The rooms are large and have everything you need.

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SLFEPH, General Manager at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Thomas v, Thank you very much for sharing your staying experience with us. We are pleased to learn that you had a fantastic stay and we look forward to seeing you back to your home away from home here in Tainan again soon. Best Regards, Erich Kaiserseder General Manager More 

Panama City
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Pros: The hotel was nice. Its very beautiful. Cons: But, after my stay they charged me additional things on my credit card. They told me they made the refund, instead they charged again. So they tripled charged me.Watch out with them.

Was this review helpful? Yes
SLFEPH, General Manager at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Mario B, Thank you for sharing your experience and comments. We acknowledge and sincerely apologize for the mistakes made with your credit card charges and the inconvenience caused. Accordingly, we have been in contact with you over each mistake and trust that the matter has been resolved. Please do not hesitate to let us know should you require further... More 

Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 3 nights here, it was absolutely Devine! Our room was exceptionally large, the bed was a super king comfort level 100! Overall staff were lovely,friendly and helpful. Breakfast fit for a king every morning. Lived up to its name Heaven on earth"

Was this review helpful? Yes
SLFEPH, General Manager at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear NZTikitour81, Many thanks for your review via Tripadvisor! We are truly happy to know that you have enjoyed your Shangri-La experience in Tainan. Please know that your compliments are much appreciated and will be shared with our team members. We truly look forward to welcoming you back again soon. Best Regards, Erich Kaiserseder General Manager More 

Taoyuan, Taiwan
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Staffs can be the most caring and pleasant ones you can find. Room is very spacious and clean. The sofa and seating may need improvements. The sofa is either old or does not look clean. Viewing angle to TV is not very ergonomic.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLFEPH, General Manager at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Taiwansung, Thank you very much for taking your precious time and sharing your experience with us. Your precious feedback will motivate us for further enhancement. We certainly will look into the areas that you mentioned and we look forward to serving you again in the future. Best Regards, Erich Kaiserseder General Manager More 

Taipei, Taiwan
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in the Shangri-La in Tainan for two nights for a weekend getaway to visit all local street food that is so famous in this city. As one would expect, the Shangri-La brand is one that is of the highest end and the Shangri-La in Tainan is perhaps the best and most high end hotel that there is. Because... More 

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SLFEPH, General Manager at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Teddy T, Thank you very much for taking your precious time and sharing your experience with us. We are glad to learn that you enjoyed your stay with us. In regards to the comments about parking spaces, your room and television signal, we will certainly review it for further enhancement. Should you wish to discuss further, please do not... More 

Troy, Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

From the lobby to the rooms and amenities, this hotel was amazing. I wish I could have stayed there longer. The wifi is not that fast, but its fast enough to work. Its quiet, elegant and the service is exceptional.

Was this review helpful? Yes
SLFEPH, General Manager at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear HugodelaF, Thank you very much for sharing your staying experience with us. We are happy to know that you have enjoyed your Shangri-La experience in Tainan. We look forward to seeing you back to your home away from home here in Tainan again soon. Best Regards, Erich Kaiserseder General Manager More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 21, 2015 via mobile

I must say that we were quite disappointed with our stay. The check-In went smoothly,staff was competent and friendly esp offering of local map.However, after reading all the wondeful reviews we were rather disappointed with the room. We tried to request for a double bed but were told that the hotel was full. Since we started our 20th wedding anniversary... More 

Was this review helpful? Yes
SLFEPH, General Manager at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear rmtlau, Thank you for taking your valuable time sharing your feedback with us. We are regretful to learn that your staying experience did not meet our usual standard. We take every guests' comment seriously and improvement has been made immediately. Should you wish to discuss further, please do not hesitate to contact me at erich.kaiserseder@shangri-la.com. Thank you again for... More 

Jakarta, Jakarta Raya, Indonesia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2015

We spent 3 nights at Shangri La Eastern Plaza, which made our vacation so relaxing! The Reception staff gave us a wonderful welcome and the room we were assigned to (3406) was great with a stunning view of the city. The selection at the breakfast buffet was vast and we had a great start of the day with the authentic... More 

Was this review helpful? Yes
SLFEPH, General Manager at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear FAG836, Many thanks for your heartwarming review via Tripadvisor! We are truly happy to know that you have enjoyed your Shangri-La experience in Tainan. Please know that your compliments are much appreciated and will be shared with our team members. We truly look forward to welcoming you back again soon. Best Regards, Erich Kaiserseder General Manager More 

Saitama-shi, Saitama, Japan
Contributor
14 reviews 14 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 12, 2015

The hotel is in front of Tainan station. The department store is next to the hotel. Swimming pool is outside. So if you want to swim early in the morning or late night in certain time frame, it would not be comfortable. There are enough kind of training equipment and treadmill are available at the gym. Breakfast is served in... More 

Was this review helpful? Yes 1
SLFEPH, General Manager at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Hiro_S_12, Thank you very much for taking your precious time and sharing your experience with us. We are pleased to learn that you enjoyed a good time with us. In regards to dinner at the buffet, we greatly appreciate your comments that help us improve. I am always grateful to receive direct feedback from my guests as it enables... More 

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