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Shangri-La Hotel Kathmandu

Lazimpat, Kathmandu 655, Nepal
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Shangri-La Hotel Kathmandu
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298 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (298)
  • Mar-May only
    (97)
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    (58)
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Santos, SP
Level Contributor
132 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place is good for backpackers, to stay some nights. The beds are ok, the room is small and the shower os hot. Bathrooms smelly. Good food, good location, in Thamel near of many stores and restaurants, in the central area of Thamel, Katmandu.

Was this review helpful? Yes
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review

Dear Ms. Pauline, Greetings from Shangrila~La Hotel, Kathmandu! Upon going through your comment and checking guest history in our system, we could not find any record of your stay. For you information Shangri~La Hotel, Kathmandu is in Lazimpat which is 2.5 Km away from Thamel. It seems that you have stayed at a lodge with similar name in Thamel and... More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

I went last Friday to have stary bbq night dinner with my husband oh my the service was sooooo flat it was our first time to go eat.... We got the gift voucher for couple for dinner..if we pay like 4000rs you will get one beer or one glass of wine including bbq buffet for they well come good n... More 

Was this review helpful? Yes
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review

Dear Mr & Mrs. Barker, Greetings from Shangrila~La Hotel, Kathmandu! At the very onset we would like to express our sincere apology for not living up to the service standard that you expected from us. Upon our subsequent detailed discussion with the F&B department, the feedback we received is that by no means they meant to be discriminatory, rather they... More 

Hong Kong, China
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Shangri-La in Kathmandu was not as nice as the one in Pokhara. The whole building was a bit old and the room I had was small. There was also a garden which was quite pretty. The cafe/restaurant was situated by the garden. One can sit either in or outside. At weekends, locals came with families for the Saturday brunch.... More 

Was this review helpful? Yes 1
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review

Dear Guest, Greetings from Shangrila~La Hotel, Kathmandu! Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal ! It was pleasure to have you as our guest and we appreciate your feedback on your stay which will be shared with team. We look forward to welcoming you with us again for a renewed... More 

Kolkata (Calcutta), India
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The hotel has a rich heritage ambiance and the location is also very prime on Lazimpat road. However, the food, rooms and service is not at par with other big hotels. Instead for food, there is a very amazing Vietnamese restaurant opposite this hotel called 'Saigon Pho' which is simply amazing in terms of food.

Was this review helpful? Yes
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review

Dear Guest, Greetings from Shangrila~La Hotel, Kathmandu! Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal and taking the time to share the review on Trip Advisor. For your information we are not affiliated with any international chain and our hotel has established our very own identity in Nepalese Tourism. We have... More 

New Zealand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 20, 2015

We stayed at the hotel during the nepal earth quake.There were limited staff and resources but still the hotel staff provided us the utmost care and service they could. The staff was courteous and was ready to help at all times. the Hotel did extremely well at a very difficult time.

Was this review helpful? Yes 1
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review

Dear Guest, Greetings from Shangrila~La Hotel, Kathmandu! Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal and thank you for taking the time to share the review here on Trip Advisor. It was pleasure to have you as our guest and it is so inspiring to learn that you had enjoyed such... More 

Nottingham, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 17, 2015

We had a late booking at this hotel because our booked hotel was in the Pathan district and damaged by the earthquake. It seemed an oasis amidst the devastation, with delightful garden and tents erected for us to sleep outside whilst the tremors continued. Staff were charming, food excellent and we felt well cared for.

Was this review helpful? Yes 2
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review

Dear Guest, Greetings from Shangrila~La Hotel, Kathmandu! Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal and taking the time to share the review on Trip Advisor. We are very grateful for your recognition towards our effort in providing quality service and facility. This certainly encourages our team to further strive towards... More 

New Delhi
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 5, 2015

I stayed here for two nights in March this year before leaving for Everest BC hike. The hotel is very nice,the staff really polite and smiling. Rooms are not all that big but has everything. They offer two bottles of mineral water each day complimentary. No free wifi in room but free in public places like lobby, coffee shop, swimming... More 

Was this review helpful? Yes 1
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review

Dear Guest, Greetings from Shangrila~La Hotel, Kathmandu! Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal ! We appreciate you taking the time to make us aware of your delightful experience during your stay. Your comments will be shared with our entire team. This certainly encourages our team to further strive towards... More 

Gurgaon, India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 3, 2015

I stayed at the hotel during the nepal earth quake, since there were limited staff but still the hotel staff provided us the utmost care and service they could. The staff was courteous and was ready to help.

Was this review helpful? Yes 2
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review

Dear Guest, Greetings from Shangrila~La Hotel, Kathmandu! Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal and taking the time to share the review on Trip Advisor. Thank you for your moral support during difficult time and we are very grateful for your recognition towards our effort in providing quality service and... More 

Los Angeles, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 30, 2015

Located out of the torust hub of Thamel, so it is quiet. However there are shops and restaurants nearby so it is convenient. Rooms were not that good, pretty small and basic, what is best here are the gardens and swimming pool area. Nice place to unwind after a busy day.

Was this review helpful? Yes
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review

Dear Guest, Greetings from Shangrila~La Hotel, Kathmandu! Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal and taking the time to share the review on Trip Advisor. We are very grateful for your recognition towards our effort in providing quality service and facility. This certainly encourages our team to further strive towards... More 

Jakarta, Indonesia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 29, 2015

I have stayed this hotel for my trekking tour in Nepal for three night . Hotel is in good location . On the day of arrival the welcome drink and fresh towel refresh my a lot. Room was big and very comfortable bed. Food and restaurant was great and servive also not bad. Staffs were very friendly and helpful.

Was this review helpful? Yes
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review

Dear Guest, Greetings from Shangrila~La Hotel, Kathmandu! Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal and taking the time to share the review on Trip Advisor. We are very grateful for your recognition towards our effort in providing quality service and facility. This certainly encourages our team to further strive towards... More 

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