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All 20 Lusaka hotels

InterContinental Lusaka

4.5 of 5 Hotel   |   Haile Selassie Avenue | Po Box 32201, Lusaka 32201, Zambia
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InterContinental Lusaka
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Ranked #7 of 20 hotels in Lusaka
A recent review
4 of 5 stars reviewed 1 week ago
French_US_13 Washington DC
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194 people have reviewed this hotel

Traveler rating
    49
    82
    42
    11
    10
See reviews for
7
9
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139
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Washington DC
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I had not stayed at the Intercontinental for a few years, in the days when service was at time slightly erratic. This has completely changed, and staff are efficient, friendly, and professional. Food is not outstanding, but compares quite well wit the other places in Lusaka, and breakfast is good, so is tea (they went out of their way to... More

Was this review helpful? Yes
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear French_US_13, Thank you so much for your wonderful review! We are so pleased you enjoyed your stay with us. We really appreciate your comments regarding our great improvement in efficiency, professionalism and friendliness. I have shared your comments with the team who were thrilled and extremely encouraged to continue to aim higher in delivering quality guest service. We are... More

Chesterton, IN
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When we checked in, our room was very hot. We assumed it would cool down, but after an hour, it was still quite hot. The manager moved us to another room on the same floor and all was fine. We were very thankful to be moved. We were very shocked at 8 p.m. when our room began to shake to... More

Was this review helpful? Yes
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear sabrina00, Thank you for your review. We are so sorry for the disturbance caused to you that evening due to the function held in the hotel. I can understand how much of a disturbance this must have been for you, especially with a pounding headache. We take the well-being of our guests very seriously and do our best to... More

Seoul, South Korea
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Clean room , very friendly staff,ok breakfast,mediocre dinners in each restaurant. Over all was a positive experience just not anything special. After 6 nights and intercon frequent stayer, there was a single free beer offered

Was this review helpful? Yes
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear Ticeguy, Thank you for your review. We are pleased you had an overall pleasant stay with us. We appreciate your compliments regarding the cleanliness of your guest room and the hospitality of our team. We are sorry we did not impress you with our food & beverage outlets. We are currently reviewing our menu options for our main restaurant,... More

Johannesburg, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Had a stay over because of flight delays arrived at 12 at night with 200 other passengers.. These guys where so efficient in checking us in and arranGed a buffet at 1o clock at night especially for us they where brilliant.. So friendly and understanding.. Superstars

Was this review helpful? Yes
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear Henco W, Thank you so much for your wonderful review! We really appreciate your comments, especially as due to the circumstances, we were given a very short notice period that night to prepare for your arrival. I have shared your compliments with the team and it gave us all a great motivational boost to continue to provide our guests... More

Vancouver, British Columbia, Canada
Top Contributor
65 reviews 65 reviews
29 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed July 27, 2014

I have this thing about brand loyalty. I have over the years reviewed my stay in IHG hotels whenever I stay there. My trip to Lusaka was a first and I truly looked forward to it. I had previously traveled to only one South African country ( I am sure you guessed right, South Africa). This time, I will make... More

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Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear Soji A, Thank you for taking the time to post a review of your recent stay with us. We are so pleased to have met your expectations and that you were able to take advantage of our sports facilities. We really appreciate your loyalty to the InterContinental Hotel brand and look forward to welcoming you back soon. Kind regards,... More

Cape Town Central, South Africa
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 21, 2014

The Intercontinental is a lovely hotel, Everything you need had been thought of and is within arm’s length. Two restaurants to choose from, awesome breakfast and a great health club included in the deal. Room is comfy with a nice view, and if you’re on a business trip you'll find the iron and board already in your cupboard. Food can... More

Was this review helpful? Yes
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear Rezeen D, Thank you for taking the time to post such a wonderful review of your stay with us! We really appreciate your comments. We are so pleased we were able to meet your requirements during your stay. We look forward to welcoming you back to InterContinental Lusaka soon. Kind regards, Lucy Mwananshiku Assistant Quality Manager More

Haifa, Israel
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 10, 2014

This was my 3rd time staying in this hotel. As usual the service and staff are very welcoming. The rooms and hotel are in good shape and clean. Breakfast was excellent. When I came to Zambia my luggage didn't arrive with my flight. When I got to the hotel I asked them for an assistance and they immediately started to... More

Was this review helpful? Yes 1
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear Oz999, Thank you so much for your wonderful review! We are so pleased we were able to assist you so efficiently with your luggage. We will publicly commend and reward the members of staff who were involved in assisting you with your luggage, as these appreciative comments really motivate our team to continue to go the extra mile and... More

Padua, Italy
Contributor
20 reviews 20 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 29, 2014

I choosen the intercontinental for the price value that I found on hotel website that offered excellent price when book for 3 or more nights. The hotel it is elegant and the staff very friendly. The Hotel can provide also shuttle service from the airport that it is a good option considering that it is fast and cheap. The room... More

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Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear pedrolimao, Thank you for taking the time to post your review. We appreciate your comments, especially regarding the hospitality of our staff and breakfast served in our Savannah Restaurant. As an Italian national, we also appreciate your comment concerning the authenticity of the food served in our Italian restaurant, which was recently awarded the second best restaurant in Lusaka... More

London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2014

this place had some of the friendliest staff of any hotel i've stayed at.I arrived at around midnight but they were still very talkative chaps.Nice clean rooms, good breakfast and loads of cabs waiting outside.Overall a solid hotel.I would stay here again.

Was this review helpful? Yes
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear Terry B, Thank you so much for taking the time to post your review. We appreciate your comments, especially regarding the hospitality of our staff. We are also pleased that you found your room to be clean and enjoyed your breakfast. We look forward to welcoming you back again to InterContinental Lusaka! Kind regards, Lucy Mwananshiku Assistant Quality Manager More

Jaipur, India
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 23, 2014

Intercon is an old institution in Lusaka from over 40 years in existence and oomphing class and heritage. The service as you expect from an Intercontinental Hotel is quiet impeccable and great. The staff is superb and always ready to help you out.

Was this review helpful? Yes
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear amitlodha23. Thank you so much for posting your review. I have shared your comments with the team which gave us all a great motivational boost to provide our guests with the best service they expect from us. Thank you for taking the time to post such a wonderful review of our hotel. We look forward to welcoming you back... More

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Additional Information about InterContinental Lusaka

Address: Haile Selassie Avenue | Po Box 32201, Lusaka 32201, Zambia
Phone Number:
Location: Zambia > Lusaka Province > Lusaka
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Lusaka 4.5*
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Also Known As:
Intercontinental Hotels Lusaka Hotel Lusaka
Inter Continental Hotel Lusaka
Lusaka Inter-Continental
Inter-Continental Lusaka

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style
#5 Business Hotel in Lusaka #5 Luxury Hotel in Lusaka
Hotel Class
Official Description (provided by the hotel)
InterContinental Lusaka is the preferred destination for businesspeople as well as those who want a leisurely escape. Embassies and government buildings are just across the street and the main shopping and commercial districts are within a 10-minute drive. Of interest are the Lusaka Museum, Kabwata Cultural Village and Mundawanga Botanical Gardens. ... more   less 
Number of rooms
224

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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