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All 19 Lusaka hotels

Protea Hotel Lusaka

3.0 of 5 Hotel   |   Arcades Shopping and Entertainment Complex | PO Box 51018, Lusaka, Zambia
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Protea Hotel Lusaka
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78%
Ranked #5 of 19 hotels in Lusaka
Certificate of Excellence 2013
A recent review
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100 people have reviewed this hotel

Traveler rating
    21
    55
    22
    2
    0
See reviews for
3
14
22
60
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Pretoria
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is located in the Arcades Mall, where there are a number of good restaurants and other typical mall facilities. Two things, which are a bit negative, are the price and the noise from the night club below the hotel. You can expect to pay around USD220.00 per night. It is advisable to make use of a Prokard, which... More

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ProteaHotelsZambia, General Manager at Protea Hotel Lusaka, responded to this review

Dear Engeltjie, Thank you for taking the time to write down your comments regarding your recent stay with us and for scoring us 4 out of 5. We are delighted to hear that you enjoyed the breakfast and that the rooms were conducive for your stay. Please accept our sincere apologies if you were disturbed by the noise from the... More

Pretoria, South Africa
Top Contributor
91 reviews 91 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 12, 2014

Thanks to all at the hotel that made this stay one of the most excellent one nighters for me. I have no complaints. The staff were friendly and always ready to assist. The room was neat and clean. The aircon was a bit noisy. The food excellent, I can really recommend this hotel. Situated very well in the city for... More

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ProteaHotelsZambia, General Manager at Protea Hotel Lusaka, responded to this review

Dear Herman, Thank you for taking the time to write down your comments after your recent stay with us and scoring us 5 out of 5! We are delighted to hear that the STAFF were so friendly and efficient and the you liked the rooms. I assure you that we have congratulated our TEAM for doing a great job. It... More

Nairobi, Kenya
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 7, 2014

Great location for central Lusaka - especially Arcades and Manda Hill malls. Rooms are clean, modern and well-equipped. A bit over-priced but the location makes up for it and it's a short walk to a whole range of restaurants and bars so you won't feel stuck.

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ProteaHotelsZambia, General Manager at Protea Hotel Lusaka, responded to this review

Dear Pete, Thank you for taking the time to write down your comments and for giving us a score of 4 out 5. we are delighted to hear that the rooms and location were to your liking. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations. Your comments are therefore much appreciated... More

Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 2, 2014

From a position perspective this hotel is ideal. Via a lobby connection you are in the shopping area where you can eat, draw cash and shop at the Large Spar. However, I found the Hotel to be OK but not awesome. Personally I want a gym at a hotel which they advertise but it constitutes a stationary bike and sky-walker... More

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ProteaHotelsZambia, General Manager at Protea Hotel Lusaka, responded to this review

Dear Henning, GUESTS' perceptions of the service they receive whilst staying at Protea Hotel Lusaka is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to write down your comments regarding your recent stay. I would like to assure you that your... More

Cape Town Central, South Africa
Top Contributor
62 reviews 62 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 27, 2014

I recently spent just one night at this Protea Hotel in Lusaka. I was collected at the Lusaka Airport by the Hotel shuttle bus which had two friendly staff to meet me. The check in was smooth and the staff very welcoming. The room that I stayed in was on the top floor and was comfortable and clean. I suppose... More

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ProteaHotelsZambia, General Manager at Protea Hotel Lusaka, responded to this review

Dear Andre, Thank you for taking the time to write down your comments regarding your recent stay with us. we are delighted to receive the commendations offered about the impressive service received in particular to the friendly STAFF on the shuttle bus and at Front Office whilst checking in. Please be assured that we will congratulate our TEAM for doing... More

Derby, United Kingdom
1 review
5 of 5 stars Reviewed February 20, 2014

i spent 2 nights with my husband a week ago. chose it as it is close to the airport and we were coming to the UK.I was 100% impressed by the hotel that whenever i am in Zambia this will be my hotel. Clean, extremely friendly staff and awesome breakfast. I give it a 10 out of 10 and it’s... More

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ProteaHotelsZambia, General Manager at Protea Hotel Lusaka, responded to this review

Dear LillyMud, Thank you for your review and for giving us a score of 5. We are delighted to receive your compliments regarding the awesome breakfast and the exemplary service from the STAFF. It was our pleasure to accommodate you and please feel free to contact me directly on, gm@phlusaka.co.zm, for any assistance you may require from our side in... More

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed February 13, 2014

I stayed here for a few days in September when my organization held an event here. The rooms were very nice (I'm a fan of the hardwood floors), the food at the buffet was great, and the staff was always incredibly kind and helpful. I'm unsure what the security guards at night on each floor with the machine guns was... More

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ProteaHotelsZambia, Public Relations Manager at Protea Hotel Lusaka, responded to this review

Dear Ms. Nancy, Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please accept our apologies for the inconvenience that was caused to you as a result of the... More

Bolton, United Kingdom
1 review
3 of 5 stars Reviewed January 27, 2014

I stayed for 5 days in January and this is a good Hotel in many respects. However I only had one nights proper sleep due to Room 101 - an adjacent nightclub in the Arcades the staff will deny exists. You'll soon become aware of it at 1am and might nod off to sleep at 5 am when it shuts.... More

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ProteaHotelsZambia, Public Relations Manager at Protea Hotel Lusaka, responded to this review

Dear Valued GUEST, Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please accept our sincere apologies for the inconvenience that was caused to you due to the loud... More

Anholt, Denmark
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 13, 2014

You can do all your banking and shopping on your way to the rest of Zamba - get a SIM card etc - and the hotel is great - and the service is fantastic !!! It is next to a shopping mall with everything you need for travelling to the rest of the countery - and all kinds of restaurants... More

Was this review helpful? Yes
ProteaHotelsZambia, Public Relations Manager at Protea Hotel Lusaka, responded to this review

Dear valued GUEST, Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We are delighted to receive your compliments and we will certainly congratulate our STAFF for their exemplary service. It was our pleasure to accommodate you and your interest and loyalty are truly invaluable to us. Please feel free... More

Harare, Mashonaland East, Zimbabwe
2 reviews
3 of 5 stars Reviewed January 12, 2014

stayed there for 2 nights from 6 January 2014. the room, the service and the food were very good. i just had issues with the wifi internet. had to change rooms for the 2nd night as the first room had no signal. the second room, which was on the 4th floor, had very weak signal and slow connectivity. as this... More

Was this review helpful? Yes
ProteaHotelsZambia, Public Relations Manager at Protea Hotel Lusaka, responded to this review

Dear Mr. Sam, Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please accept our sincere apologies for the inconvenience that was caused to you due to the internet... More

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Additional Information about Protea Hotel Lusaka

Address: Arcades Shopping and Entertainment Complex | PO Box 51018, Lusaka, Zambia
Location: Zambia > Lusaka Province > Lusaka
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 19 hotels in Lusaka
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Protea Hotel Lusaka 3*
Official Description (provided by the hotel):
Protea Hotel Lusaka is ideally situated within the bustling Arcades Shopping and Entertainment Complex, which offers a range of shops, as well as a cinema, bowling alley and night club on its’ doorstep. With a golf course nearby, the University of Zambia only 500m away and Mulungushi International Conference Centre opposite the hotel, our location is convenient for both business and leisure travelers. All rooms within the hotel have television with DSTV, telephones, electronic locks and safes, hair dryers, wireless internet service as well as tea and coffee making facilities. Protea Hotel Lusaka has a restaurant on the first floor and is available for Breakfast, Lunch and Dinner, as well as offering a snack menu from 15h00 to 19h00. The hotel also has a bar which is open to GUESTS from 10h00 to 22h00. ... more   less 
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