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Hotel Ruch

Plot 3 Kintu Road, Kampala 6219, Uganda
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Hotel Ruch
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37 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • German first
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1 review
1 of 5 stars Reviewed 2 weeks ago

The rooms look nice on the website but when you get there, the towels are dirty the bathroom in 207 wasn't very clean, very few sockets, terrible service. The rooms are spacious as shown on the website. It's too expensive for such sub standard services. We pay extra 10$ for breakfast that is stale

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Johannesburg, South Africa
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 5, 2015

Budget hotel that reflects service, comfort and cleanliness in price. No desk in room, bathroom needs a good scrub, looks like an old run down hotel. Not the cleanest place. My last stay here for sure. Breakfast poor.

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HotelsinKampala, Manager at Hotel Ruch, responded to this review

You chose the most basic and cheapest room (with minimum amenities) at our Hotel and were shown this room before occupation. In fact, you insisted on the cheapest $50 room the moment you stepped into the Hotel. You demanded for a desk on the next day and were politely offered the option to upgrade to a room with a desk... More 

Travelers are raving about these Kampala hotels

Hamburg, Germany
1 review
4 of 5 stars Reviewed April 2, 2015

It's a nice hotel in the heart of Kampala close to the Intercontinental. I was staying there for a couple of nights prior to my volunteering project. The staff is delightful and always trying to do the best for you. There's also a small restaurant where you can order pizza or other dishes, not so expensive and good food. I... More 

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Level Contributor
101 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed March 29, 2015

When in Kampala, the Hotel Ruch is a good place to stay when looking for affordable, safe, clean and reliable lodgings. For travelers who leave early in the mornings and don't need breakfast and airconditioning, the hotel offers clean and comfortable basic rooms with en-suite functional toilets/shower at $50 per night. For those who spend more time outside the hotel... More 

Was this review helpful? Yes 1
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 1, 2014

This is a great central location near to Hotel Serena and the Imperial Hotel. It is a safe area and is also walking distance to 2 or 3 malls. The hotel is basic. Bed was comfortable and the room was clean but the sheets looked liked they'd had better days. So too did the curtains. But as I say it... More 

Was this review helpful? Yes 3
Nairobi, Kenya
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed November 4, 2014

Clean hotel, good staff but pretty basic hotel with a high price tag for its amenities. Restaurant did not offer much, but mainly Indian food. Rooms were smaller and very basic but very clean. Hotel has good gardens for relaxing and is in a quiet and serene location. Good for a short stopover or just hiding and relaxing.

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HotelsinKampala, Manager at Hotel Ruch, responded to this review

Thanks so much for the review ; I believe you stayed in our standard rooms. These are rooms for single persons with double beds, and are our best value for money at only $65 per night keeping in mind the location and the surrounding security. We have a range of different rooms to suit different budgets, from $65 to $110... More 

Auckland Region, New Zealand
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed July 7, 2014

Good bits - Very large rooms with comfortable beds. Internet works quite well in certain areas around the hotel (for Ugandan standards). 15 minute walk to mall with a cafe that offers exceptional coffee and the best hot chips - Cafe Pap. The pizza served at the in-house restaurant was really really good, especially the spinach one. We had to... More 

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Voronezh, Russia
Level Contributor
96 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed May 21, 2014

The maint thing about it is location. Just behind Sheraton. Serena is close. It looks kinda old outside, but the rooms are in very good condition. Garden City Center, Bubbles, Mideterrano are 5-7 minutes driving.

Was this review helpful? Yes 1
Toronto, Canada
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed May 9, 2014

Not worth the money! When we arrived at the hotel, we have booked a room without AC. We went up to our room, and we found a very mediocre, relatively clean and very simplistic room. The washroom looked old, the towels were old too, and there was absolutely no garbage can in the room. First disappointment: even though the room... More 

Was this review helpful? Yes 1
HotelsinKampala, Manager at Hotel Ruch, responded to this review

You booked a simple Deluxe room without AC at $90 per night, and were given the option to view the room before checking in. On asking for a room with AC, your request was conveyed to the General Manager on whose instructions the reception upgraded you to a Super-Deluxe immediately at no extra cost. We find your claim of having... More 

Kampala, Uganda
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 14, 2014

I was living in that Hotel for nearly two months during my stay in Kampala. After a while I got very familiar with everything. The staff is very nice and helpful. If you have any questions or concern, they solve it and help you. Also if I asked for special things for breakfast I got it. Sometimes there were "loud"... More 

Was this review helpful? Yes 3
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