We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 56 Kampala hotels

Kampala Serena Hotel

5.0 of 5 Hotel   |   P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Hotel amenities
Save Saved
You added Kampala Serena Hotel to your Saves list
Kampala Serena Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
95%
Ranked #1 of 56 hotels in Kampala
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 weeks ago
Occasiontraveller Kuala Lumpur
Write a Review

263 people have reviewed this hotel

Traveler rating
    191
    60
    7
    3
    2
See reviews for
13
36
30
178
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Kuala Lumpur
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here last Oct 2013. Hotel is cozy and quiet. Atmosphere is so relaxing and comfortable that one should have after a long day of work. Room is spacious and clean. Liked the Breakfast. A lot of variety.

Was this review helpful? Yes 2
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear "Occasiontraveller", Please allow me to take this opportunity to thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and for sparing time to send us your invaluable comments and rave review! We truly are honored and are very delighted to hear that we exceed all of your... More

Atlanta, Georgia
Top Contributor
76 reviews 76 reviews
49 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my go-to hotel in Kampala. Each time I visit, it seems that the little details keep on getting better. This time it was the selection of pillows available in the room. The food at the dining rooms remain high quality and good tasting. The beer price at the bar has gone up unfortunately. Too bad. The only place... More

Was this review helpful? Yes 1
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Drssyoon, Please allow me to take this opportunity to thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and for sparing time to send us your invaluable comments and rave review! We truly are honored and are very delighted to hear that we exceed all of your... More

Dar es Salaam, Tanzania
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is one the best hotels in Kampala, the staff and management seems to take very careful comments from their clients. The ambiance and atmosphere of the hotel was excellent. I do highly recommend it.

Was this review helpful? Yes 2
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Asha Y, Please allow me to take this opportunity to thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and for sparing time to send us your invaluable comments. We truly are honored and are very delighted to hear that we were able to exceed all of... More

Johannesburg, South Africa
Contributor
15 reviews 15 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 6, 2014

Best hotel in Kampala, centrally located in the city. The hotel has fabulous amenities such as a gym and spa, selection of good quality restaurants serving quality food. The rooms are spacious, clean and very well maintained. The best part of it all is the friendly staff and most efficient service, makes you feel most welcome and at home.

Was this review helpful? Yes 1
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Mohamed E, Please allow me take this opportunity to extend my appreciation to you or choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and for sparing valuable time to rate our service and outlets. We are truly honored and very delighted to hear that we were able to exceed all of... More

chicago
Top Contributor
54 reviews 54 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 1, 2014

A key ingredient to hotel excellence is management's response when a guest is made unhappy. The Serena is lovely in all the ways described by other reviewers; clean, spacious, elegant, comfortable beds, well-appointed bathrooms, wonderful gym, beautiful pool, good food, quiet meeting spaces, strong wi-fi, convenient well-stocked gift shop. I also found the management was genuinely concerned and responsive when... More

Was this review helpful? Yes 3
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Drsh99, Thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and you for your rave and detailed review of our property and product. We are truly honored and very delighted to hear that we were able to exceed most of your expectations. Please accept our sincere apologies... More

Dubai, United Arab Emirates
Top Contributor
64 reviews 64 reviews
58 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 21, 2014

I stayed here for 3 nights during business trip, the hotel is nice, the garden is lovely, and the many outdoor spaces make it truly nice. the rooms are nice and super clean. the service is excellent, the breakfast is lovely. it is probably the only place to stay in Kampala.

Was this review helpful? Yes 2
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Wael2011, Thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and you for your rave review of our property. We are truly honored and very delighted to hear that we were able to exceed most of your expectations. Thank you once again for your invaluable commendation and... More

Medfield, MA
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 14, 2014

I checked in and out of the Serena a few times over a week during a recent business trip to Uganda, staying a total of 5 nights. The hotel is beautifully appointed inside and out. The breakfast buffet was excellent and you have the option to eat either inside or out. The pool area is beautiful and very tranquil. The... More

Was this review helpful? Yes 1
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear LJSMedfield, Thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and you for your rave review of our property. We truly are honored and delighted to hear that we were able to exceed most of your expectations. Please accept our sincere apologies for the discomfort the beds... More

Leiden, The Netherlands
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 2, 2014

Spent 3 nights during a business trip in December. The rooms was sparklingly clean. The well equipped gym, which opens up early, made worth morning trip and ensured my energy levels were high. The breakfast has lots of varieties. Great services with regards to airport pick up and drop, quick check in and out, WIFI (fast and reliable). Great hotel... More

Was this review helpful? Yes 2
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Mr. Kbblandi, Allow me to take this opportunity to thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and for sparing valuable time to write a rave review about our property. We greatly appreciate the vote of confidence and commendation. We truly are honored and are very... More

nottingham
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 18, 2014

We booked this hotel for a holiday back to Africa for our family, especially our 80 year old mother returning home after 42 years away. This hotel is a credit to Kampala. Nothing was too much trouble, the rooms are large and clean. My family loved this place!! We travelled around Uganda and stayed in many other hotels but nothing... More

Was this review helpful? Yes 2
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Som45, Thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your resent trip back home and for sparing time to write a rave review of the property and service. We truly are honored and are very delighted to hear that we were able to exceed most of your expectations and that you... More

Nairobi, Kenya
Reviewer
3 reviews 3 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 6, 2014

I stayed at Serena last year early December. Its truly the best hotel in Kampala, quick free wifi, clean rooms, great menu selections- the breakfast was wow!, attentive waiters and smily reception team! I would recommend it any day to a business traveller in Kampala.

Was this review helpful? Yes 2
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Mr. Jesse M, Please allow me to take this opportunity to thank you for choosing Kampala Serena Hotel as your preferred place of residence during your resent visit to Kampala and for sparing valuable time to write an amazing review about our Hotel and your experience. We truly! appreciate and are very delighted to hear that we were able... More

Been to Kampala Serena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 56 hotels in Kampala
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kampala Serena Hotel 5*
Official Description (provided by the hotel):
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine. The best business hotel in Uganda. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Tingo, Expedia, Venere and Otel so you can book your Kampala Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Kampala Serena Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.