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Kampala Serena Hotel

Certificate of Excellence
P. O. Box 7814, Kintu Road, Kampala 256, Uganda
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Kampala Serena Hotel
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Kampala Serena Hotel
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383 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Contributor
20 reviews 20 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is one of the best in the Serena chain! Lush, expansive grounds, beautiful pool, and spacious rooms. The staff were always very responsive and pleasant. The room service and restaurants were good.

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SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear KatrinaMP9600, We appreciate the time you took to share your amazing review and I am very delighted to hear that you found our property as well as the service impeccable. I will share the same with the team, who I am certain will be very encouraged by your remarks. Thank you once again for sharing your experience and we... More 

Vienna, Austria
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an amazing hotel in Kampala. The service and staff are superlative. Davis, one of the managers is an expert in making the hotel run without issues. The food is a "god sent" after a long Safari or being in more rural area's. The hotel needs a little updating and the A/C had issues several times during my numerous... More 

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SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Firstclassnomad2015, Thank you very much for sparing valuable time to share feedback regarding your recent experience at our property for It's always a pleasure to receive positive feedback. The lapse in service regarding your air-conditioning unit is certainly not representative of the high quality standards we strive to achieve every day so please accept our sincere apologies. After close... More 

Kampala, Uganda
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

located at the very heart of Kampala is Uganda’s flagship, an inspirational blend of 5-star polish, pan-African panache, social style and business reliability. Comprises of luxury resorts, safari lodges,the experience is just adorable

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SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Canyon S, Thank you for sparing time to share your review and comments about our property and we are thrilled to hear that you enjoyed your stay. Management promises to continue provide a superior service and product in the industry while offering the very best of the Serena Hospitality. Thank you once again and we look forward to welcoming... More 

Surrey, UK
Top Contributor
60 reviews 60 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 9 nights on business. Incredible hotel and grounds. Even the cheaper rooms are a good size, with excellent desk and chair for working at. Really high standards of maintenance and cleanliness. Staff cheerful, service generally excellent. Gym equipment of very high standard and new/well maintained. Gym and Spa complex fantastic. WiFi included in room rate. Smoking rooms... More 

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SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear LingfieldGambler, Thank you very much for taking the time to tell us about your recent stay at the Kampala Serena Hotel. It is very unfortunate that some of your experiences did not fully meet your expectations which is certainly not representative of the high quality standards we strive to achieve every day, so kindly accept our sincere apologies. Please... More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My baby sister had her wedding in the gardens and we spent the night at the hotel. The overall execution of the wedding, rooms, breakfast service and checking out was a breeze. However the hotel grounds are worth the trip alone... treat yourself to a night here, it's totally worth it and quite affordable for a 5 star.

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SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear jnk1975, Please extend our heartfelt appreciation to your baby sister for choosing to celebrate her nuptials with us. We are very thankful to you as well for taking the time to write such a thorough review and are truly honored and delighted to hear that you and the entire family enjoyed your stay. Thank you very much for sharing... More 

Arlington, Virginia
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While there are several business class hotels from which to choose in Kampala, the Serena's extensive, beautiful grounds set it apart and provide a haven of peace from the hustle and bustle of the city. My only complaint is that upon checking in late at night, I was informed that There were no rooms left with King sized beds, even... More 

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SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Eritay, We appreciate you for taking the time to share your experience regarding your recent stay at the Kampala Serena Hotel. It is always a pleasure to receive positive feedback. I would also like to thank you very much for being so understanding regarding your disappointing check-in experience and the inconvenience it may have caused you. We truly regret... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I went for dinner wid my wife and kids! Frankly speaking not at all good service! We waited for our food for more than an hour and FINALLY A playe of potato chips for the kids. I have never seen a plate of chips taking an hour's time! All over the place was good and the ambience was excellent. But... More 

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SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Kavan J, Thank you for taking the time to share your review of our property and service. Please accept my sincere apologies for the rude behavior of one of our staff, as well as the outwardly indifferent attitude they displayed that evening regarding your concerns for the delay. Management endeavors to train staff to maintain the high level of... More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Forget the hassle of entering at the main gate and the security officers searching you while sitting down - they are the only lazy bunch you will encounter during your stay! after that, everything else is superb. The staff at the Spa are great! the gym instructors are very helpful and know what they are doing! Breakfast is great. i... More 

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SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear kelly-1808, We appreciate your kind words about the friendly and amazing customer service that you received during you recent stay with us and for the recommending to other travelers. I have no doubt that our entire hotel staff enjoyed catering to your requirements as much as you enjoyed your stay. We are very sorry for the arrival security experience,... More 

sanderstead
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We have been to this hotel and we loved it.The facilities are fantastic and the staff were very helpful. We have been before but we just didnt get around writting the review due to being busy but having been back we loved it and we wanted to share our good experience .Thanks to the team

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SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear lizzy267, Thank you very much for taking the time to review your last stay with us and I am very pleased to hear that you enjoyed your stay but most importantly,that our staff made your stay even more pleasant. I will share your kind words with our team who I am certain will be very encouraged. Thank you once... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The rooms, the inside common areas, restaurants and fitness facilities, the food and the service are all really good, as you might expect from a top quality hotel. However, what makes Serena really special is the outside areas. Beautiful and most pleasant to have a meal, to work, to chat, to exercise or just to relax and enjoy. I loved... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Helena A, Thank you very much for choosing to stay with us and for taking the time to write this wonderful review! We are very delighted to hear that you enjoyed your room, public areas and the Maisha Spa as much as you did the outdoors and pledge to continue offering you with the very best of the Serena... More 

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