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Kampala Serena Hotel

Certificate of Excellence
P. O. Box 7814, Kintu Road, Kampala 256, Uganda
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Kampala Serena Hotel
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Kampala Serena Hotel
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371 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nairobi, Kenya
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed for the Xmas and New Years holiday deader of 2015. Excellent customer care: front desk supervisors are very hospitable and best hostess I have ever seen (Monica and Nesta). Food is very delicious and the Spa relaxing. Every staff is courteous and friendly! Look forward to my stay again soon

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2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I travel often for work so when something is not right it stands out immediately. Took over 30 mins to check in and check out of this hotel. My flight was delayed so I don't want to wait over 30 mins to check in at 2:30 am. The rooms were very comfortable, however if you wanted to have a shower... More 

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Amman, Jordan
Top Contributor
66 reviews 66 reviews
56 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been to 10 African countries and stayed in a dozen hotels, and I can say with great confidence that this is the best hotel in Africa. You cannot fault anything in this hotel; it is just perfect. The hotel maintains excellent quality standards and they really know what they are doing. It is situated in the heart of... More 

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Contributor
14 reviews 14 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm a frequent traveller to Kampala and has stayed here a number of times. 1. The location is quite good. Walking distance to malls and shopping centers nearby. 2. Very friendly staff right from the driver picking you up at the airport, doorman, security, reception, concierge etc. I've even made permanent friends there. 3. The amenities are superb. The rooms... More 

Was this review helpful? Yes 1
Tel Aviv, Israel
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 4 days on business at the Serena in Kampala. The hotel is very nice. Stands well to the promise of a 5 * hotel. True to the Serena tradition. The rooms are top notch from the silent air condition to the pillow menu and up to the attentive turn-down service. The breakfast was very good. The food selection is... More 

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Jakarta, Indonesia
Top Contributor
98 reviews 98 reviews
23 hotel reviews
368 helpful votes 368 helpful votes
4 of 5 stars Reviewed 1 week ago

Great staff, perfect room for business trip, two desks, accessible plugs, good space and all the amenities you could desire. My favorite restaurant was Explorer. They had great pasta dishes and good service. The main restaurant staff were superb as well but while the choices for breakfast were many, disappointed in quality of some of the food and choices. Ordered... More 

Was this review helpful? Yes 1
Abu Dhabi, United Arab Emirates
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 nights on a business trip. The staff were very friendly the rooms were large and elegant. We enjoyed the food and the fact that it has all the characteristics of a business hotel with good wifi.

Was this review helpful? Yes 1
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Craig W, Thank you very much for sharing your amazing review of our property, your remarks are very valuable. Management will be sure to share the same with the entire team for we believe that it is such feedback that keeps them very motivated and encouraged. Thank you again for sharing your experience, and we look forward to serving... More 

Newcastle, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've stayed at the Serena in Nairobi and the one in Dar-Es-Salaam and this is easily the best of the three. Rooms great, big and comfortable. Really helpful concierge. An actual concierge desk there to help guests, not just queuing at reception with the people checking-in. The gym here is huge. Loads of space and good equipment, including the all-important... More 

Was this review helpful? Yes 3
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear DavidHerbivore, Thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and for sparing time to send us your invaluable comments and rave review of our property and service! It is always a delight to read such amazing reviews but most importantly to hear that that you truly... More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 18, 2015

This is easily the best place to stay in Kampala. Clean, comfortable, and beautiful. The staff is amazing, and don't be surprised if they remember you after a couple of visits. Amenities are excellent and the food is always good and there are several options. Conference services are professional if you need them. Great wifi and TV. Plenty of comfortable... More 

Was this review helpful? Yes 2
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear LA G, Thank you very much for finding the time to share with us feedback on your experience at our property. We indeed greatly value our guest feedback as it helps us improve on our day to day service delivery. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank... More 

Flagstaff, Arizona
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 18, 2015

While this was my first time at this Serena it met my expectations for this chain which were quite high. Very nice rooms and excellent service. Food was good at the included breakfast which was a very complete buffet. The room was clean, spacious and quiet. Walking distance to a mall. Overall very pleased and will stay there again.

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SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Steve P, What a delight it was to read your review and comments regarding your recent stay. We are thrilled to hear that you enjoyed your stay and I will share the same with the team. As a member of The Leading Hotels of the World, the hotel continuously strives to meet and exceed all guest’s needs and expectations.... More 

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