We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 60 Kampala hotels

Kampala Serena Hotel

5.0 of 5 Hotel   |   P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Hotel amenities
Save Saved
You added Kampala Serena Hotel to your Saves list
Kampala Serena Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
95%
Ranked #1 of 60 Hotels in Kampala
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Asim12345 Johannesburg, South Africa
Write a Review

303 reviews from our community

Traveler rating
    216
    73
    8
    4
    2
See reviews for
14
44
30
202
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Excellent room, service was brilliant and food was also not bad. Has a very good gym and a spa facility. Concierge service was also very good. The only negative is the bar which serves drinks does not play any loud music, it is pretty dead. Rather go to Sheraton's bar which is next door and a lot more 'happening'!

Was this review helpful? Yes
Sandton, South Africa
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Excellent room, service was brilliant and food was also not bad. Has a very good gym and a spa facility. Concierge service was also very good. The only negative is the bar which serves drinks does not play any loud music, it is pretty dead. Rather go to Sheraton's bar which is next door and a lot more 'happening'!

Was this review helpful? Yes
Kampala, Uganda
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The buffet is still excellent. The gardens are beautiful with a pond in the middle. A wonderful experience. It is also good for holding conferences. I would rank it the best hotel in East Africa. it is only rivaled by its cousin the Nairobi serena.

Was this review helpful? Yes 1
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Ian2014, Thank you very much for sparing valuable time to share your most wonderful and detailed experience with us but most importantly for choosing us as your preferred place of residence during your recent visit to Kampala. We are very delighted and honored to hear that we exceed your expectations. Management will be sure to share your feedback with... More

Seattle, WA
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my first time staying in a Serena property, and I am pretty impressed. The rooms are very nice, spacious, with private balconies, and the beds very comfortable. The staff who service the rooms are incredibly polite, gracious, helpful, etc. The Spa/gym are terrific and the pool area very nice. The grounds around the hotel are lovely and very... More

Was this review helpful? Yes
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Ekellison Thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent business trip to Uganda and for sparing valuable time to write this amazing feedback about your experience; we are delighted to hear that we made a great impression on your first visit. We express regret for the way you felt... More

Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 1 week ago

The hotel looks impressive on arrival, great architecture and gardens. The Seafood buffet in the Lakes rest is good and has a large variety. The drinks in the Pearl of Africa rest are very expensive, not good value. The hotel is spacious and definitely worth a visit.

Was this review helpful? Yes
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Smilin555, Thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your resent visit to Kampala and for taking the time to rate our services and product. We are delighted to hear that the service exceeded your expectations but kindly accept our most sincerely apologize for your dissatisfaction with our Pearl of Africa... More

Dubai, United Arab Emirates
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
207 helpful votes 207 helpful votes
2 of 5 stars Reviewed 1 week ago

The management really need to address a number of different issues throughout the hotel. From being served warm juice as a complimentary drink in my suite, a welcome note from the management in Swahili. Nobody read my profile? Doors in the corridor left open (access to maintenance and electrical room), dirty windows, clearly had not been cleaned for days. Wallpaper... More

Was this review helpful? Yes 2
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Vinicius F Thank you for your feedback notifying us to about your experience at the Kampala Serena Hotel during your last visit. Management does appreciate feedback because we believe that it surely goes a long way in ensuring that our standards are upheld. To extensively address your concerns and also be able to ascertain exactly what happened so as... More

London, UK
Top Contributor
135 reviews 135 reviews
96 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On our recent trip to Kampala, we dined in the Serena on about seven occasions during our stay. We managed to dine in each of the three restaurants on at least two or three times. THE LAKES This is the buffet about which I have written before. It's very good and very dependable, however, I note that the buffet on... More

Was this review helpful? Yes 2
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Kenc, We really appreciate the time taken to write this amazing and highly constructive feedback on our F&B outlets but most importantly for choosing Kampala Serena Hotels as your preferred place of residence while on your recent trip to Kampala. I am delighted to hear that on the overall, the service exceeded your expectations and for that I will... More

Walton on Thames
Top Contributor
51 reviews 51 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Short stay on business to attend a grand launch party for a new business venture in the adjoining conference centre (which was impressive with the event well staged). Hotel room large with good facilities and a good-sized balcony. Breakfast (as ordered and on time) taken in room one day and had in restaurant (good buffet spread) the other. Either option... More

Was this review helpful? Yes 1
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Paul R We truly appreciate the time taken to write this amazing feedback but most importantly for choosing Kampala Serena Hotels as your preferred place of residence while on your recent business trip to Kampala. I am delighted to hear that the service exceeded your expectations and for that, I will certainly share your feedback with the entire team.... More

Seattle, Washington
Contributor
20 reviews 20 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here on business for four days and had a good stay. Pros: the spa was fantastic and I had a couple of FANTASTIC massages. Room were large (I was traveling with a ton of video gear) and the staff was helpful. My big issue is with the security which seems to be in place to make guests feel... More

Was this review helpful? Yes 1
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear PursuiterGuy, We truly appreciate the time taken to write this amazing feedback but most importantly for choosing Kampala Serena Hotels as your preferred place of residence while on your recent business trip to Kampala. I am delighted to hear that the service exceeded your expectations but kindly accept our most sincerely apologize for lapse in service with regards to... More

Randburg
Contributor
13 reviews 13 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

[+] Front desk person was friendly. [+] Rooms are clean. [+] Some personal touches added like fruit supplied in the eroom. [+] Entrance hall, bar and dining area have a welcoming feel to it. [+] TV in room has good reception and nice interface. [+] On some evenings, there was some really good live entertainment in the main dining room.... More

Was this review helpful? Yes 1
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Zhenn z Thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your resent visit to Kampala and for taking the time to rate our services and product. We are very delighted and honored to hear that we exceed most of your expectations; thank you very much for sharing your detailed experience with... More

Owners: What's your side of the story?
If you own or manage Kampala Serena Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Kampala Serena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Location: Uganda > Central Region > Kampala
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kampala Serena Hotel 5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Tingo, Agoda, Venere and Otel so you can book your Kampala Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

179 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (120)
Viewed
Pool/beach area (12)
Viewed
View from room (10)
Viewed
Dining (6)
Viewed
Room/suite (22)
Viewed
Hotel & grounds (29)
Viewed
Bathroom (4)
Viewed
Business center/function rooms (1)
Viewed
3:19
Videos (1)
Viewed
Other (35)

Management photos: Courtesy of the property manager

Viewed
All management photos (60)
Viewed
Hotel & grounds (15)
Viewed
Dining (6)
Viewed
Room/suite (20)
Viewed
Bathroom (3)
Viewed
Business center/function rooms (5)
Viewed
View from room (1)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Kampala with
any amenities