We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kampala Serena Hotel

Certificate of Excellence
P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Kampala Serena Hotel
Professional photos View all
Browse nearby
Kampala Serena Hotel
Add Photo Write a Review

410 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    289
    97
    13
    8
    3
See reviews for
22
56
30
268
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (410)
  • Mar-May only
    (92)
  • Jun-Aug only
    (102)
  • Sep-Nov only
    (104)
  • Dec-Feb only
    (112)
All months
Atlanta, Georgia
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very good customer service and nice breakfast buffet. The food selection typical of an international five star hotel. Amazing swimming pool, ideal for lap swimming. The hotel is located close to a small shopping mall

Was this review helpful? Yes
Johannesburg, South Africa
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed at the Kampala Serena for 3 nights for business purposes in July. This must be one of the top hotels in Africa (ex SA) and for sure very high on my list of favorite properties with the Hyatt in Dar as Salaam. Hotel rooms although not that big perfectly for a coupled of days with all amenities expected from... More 

Was this review helpful? Yes
Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Everything worked. The staff is excellent. The food is great. The workout center is one of the best I've ever seen and is better than the Hyatt international standard. Just a fantastic hotel in every way. You do have to go through security at the gate which takes awhile but worth it. I was staying at the Africana but the... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Very lovely and comfortable hotel. I live in kampala and know the prices, Explorer restaurant drinks are overpriced and I got a shocking bill, please be sure to ask the price of something which is not on the menu, you will not be advised before hand!

Was this review helpful? Yes
Level Contributor
47 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Worked logistics for US DVs and found the Serena to meet all expectations. Beautiful setting. Great security. Excellent food, services and presentation. Absolutely the best Sunday brunch in Kampala. This is the first choice for my next visit, business or pleasure.

Was this review helpful? Yes
Nairobi, Kenya
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Hotel is probably one of the best in the Serena collection, from the check in staff to the restaurant staff it is just fantastic, all smiles and great service. the rooms are great with great views of the city of Kampala.

Was this review helpful? Yes
Winnipeg, Manitoba, Canada
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Absolutely fantastic hotel located in central Kampala. Beautiful building and grounds with great options for dining. Pool area was a treat after spending time on the streets of Kampala. Price is high, but worth it! One of the nicest hotels I have stayed at.

Was this review helpful? Yes
Nairobi, Kenya
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a weekend to spend with my daughter in the traffic crazy city of Kampala and the Serena proved that you can have a great stay without the madness of traffic! There was plenty to do indoors: excellent food and service, choice of restaurants, great pool, lush gardens, gym, spa, wi-fi and of course the unmatched hospitality!

Was this review helpful? Yes
Greater Johannesburg, South Africa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hospitality is endemic to Africans, the team at Kampala Serena take it to an exhilarating level. The welcome from the frontline team makes one feel their warmth long before they say a word, exotic decor in the foyer touches the senses in a challenging yet comfortable way. The rooms and seamless service blend into one experience that makes you want... More 

Was this review helpful? Yes 1
Steinbach, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We travelled to Uganda on a trip with colleagues in April 2015. The Kampala Serena Hotel met and exceeded our expectations for accommodations and service. We always felt safe due to their double security measures at the gate and then again in the hotel, despite recent terrorist threats to foreign visitors staying in hotels in Kampala. The food was fantastic... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

188 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (134)
Viewed
Hotel & grounds (35)
Viewed
Bathroom (6)
Viewed
Pool/beach area (13)
Viewed
View from room (10)
Viewed
Dining (8)
Viewed
Room/suite (28)
Viewed
Business center/function rooms (1)
Viewed
3:19
Videos (1)
Viewed
Other (32)

Management photos: Courtesy of the property manager

Viewed
All management photos (54)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (22)
Viewed
Dining (10)
Viewed
Bathroom (3)
Viewed
Business center/function rooms (2)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Kampala hotels
2.3 mi away
Forest Cottages
Forest Cottages
#12 of 75 in Kampala
4.0 of 5 stars 85 reviews
2.3 mi away
Kabira Country Club
Kabira Country Club
#3 of 75 in Kampala
4.5 of 5 stars 208 reviews
1.5 mi away
Hotel Le Petit Village
Hotel Le Petit Village
#8 of 75 in Kampala
4.5 of 5 stars 101 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Speke Hotel
Speke Hotel
#10 of 75 in Kampala
4.0 of 5 stars 199 reviews
7.0 mi away
Lake Victoria Serena Resort
0.3 mi away
Kampala Sheraton Hotel
Kampala Sheraton Hotel
#23 of 75 in Kampala
3.5 of 5 stars 435 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay