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Grand Imperial

Plot 6 / 6A , Nile Avenue | P.O. Box 7195, Kampala, Uganda
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1 room 1 guest
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Grand Imperial
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56 Reviews from our TripAdvisor Community

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Traveler rating
    3
    15
    24
    10
    4
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3
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Stockholm, Sverige
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I didn't expect much of this hotel after staying at other places in Uganda on this trip so it was a positive surprise.The hotel though needs to be freshened up.Haven't been done much in many years.But room was spacious and very comfortable and big bed and it was clean.Problems with the hot water in the shower....it came after 10 minutes.Aircondition... More 

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London, United Kingdom
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 4, 2015

i attended a dinner/business presentation and experienced both its conference/business room and eating facilities. i must say the design of the wood panelling did catch my eye in the meeting room but the seating and facilities were very basic. the staircase to the upstairs dining area was carpeted but the had these wooden strips nailed into the steps which jutted... More 

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imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Nfero, Thank you for taking the time to tell us about your stay with us. I am sorry that some of your experiences did not fully meet your expectations and for that, please allow me to express my sincerest apologies. Management continuously strives to meet our clients needs and expectations; therefore your feedback is very important to us. Please... More 

Nairobi, Kenya
Level Contributor
488 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
3 of 5 stars Reviewed May 9, 2015

It is in many ways a charming hotel. 30 years ago.... Now its a bit faded. A tired shower that woould need thorough cleaning so the water would pass. A bed that sighed and moaned everytime I tried to change sleeping position. A breakfast buffet with watery fruit and tasteless eggs. Staff that took their time of walking around and... More 

Was this review helpful? Yes 1
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Hans, Thank you for taking the time to tell us about your stay at our hotel. I am sorry that some of your experiences did not fully meet your expectations and for that, please allow me to express my sincerest apologies. Your feedback was shared with our team and we promise to look in to it. we look forward... More 

Kakabeka Falls, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed April 9, 2015

We found the staff to be very welcoming and hospitable and the room very clean. One problem however was the lack of air conditioning and the lack of screens on the windows and mosquito netting over the bed. Arriving there at the onset of the rainy season we were concerned about mosquitos and didn't open the windows. Was very hot... More 

Was this review helpful? Yes
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Donna, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of... More 

Bonn, Germany
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 1, 2015

I read negative reviews with surprise. The hotel has a great location, decent food, friendly staff and live music every night. Breakfast is decent and in an open terrace, banks and shops are in the premises and so gym and pool. It is old of course but it has charm. Rooms needs some refurbishing but please without taking away the... More 

Was this review helpful? Yes
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Thank you for taking the time to review our hotel, and we are glad you had a comfortable and amazing stay with us. we are looking forward to hosting you again! More 

Nairobi, Kenya
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 9, 2015

The good thing about the hotel is the location. It's easily accessible. The hall we used-Didi- was also perfect. Spacious enough for our guests. The food was plenty and enough for all who showed up. The challenge is the AC system. Please get this fixed. Having a carpet which is not clean and having more than 100 people in a... More 

Was this review helpful? Yes
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Thank you Eric for taking the time to review our hotel. We truly value the opinions of our customers and we apologize for the AC issues that you faced, that's something we are currently working on. More 

Helsinki, Finland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 24, 2015

We held our wedding reception in this hotel. Overall experience was okay. Food was great and our guests had a lot of fun. However they needed to work on the AC system as it was super hot in the Didi hall.

Was this review helpful? Yes 2
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Thank you for having your wedding reception here with us and we are glad you enjoyed it, we apologize for the AC not working it is something we are currently working on. More 

London, United Kingdom
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed December 24, 2014

This should be a 'grand' hotel, but sadly has lost its way. The place has great potential, but very poor management has left it outdated with very poor customer service. I went with some friends to have lunch, but the coffee was so bad, and coupled with the fact that they refused us WiFi access (only for residents!), we cut... More 

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imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Moodle, Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations. More 

Travelers are raving about these Kampala hotels

Fort William, United Kingdom
2 reviews
4 of 5 stars Reviewed November 20, 2014

I stayed in kampala centre for 3 night and checked in at the grand imperial. As many reviews say the place is getting outdated but i found this did not really impact my stay. The utilities in the room all worked well (good shower and bath) the room had a nice flatscreen and the bed and its linen was quite... More 

Was this review helpful? Yes
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Thank you for taking the time to share your valuable review, we appreciate your kind words however we are saddened to hear about your comments on our food, we are truly sorry you felt differently and would therefore like to apologize and hope that it hasn't put you off a return stay with us again. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 16, 2014

Had gone to Kampala for a 5 day business trip The food was terrible The rooms were smelly the sheets were not clean and cockroaches were every where in the rooms Air conditioning was not working Staff were totally un-cooperative poor lighting in the hotel - reminded me of the movie The Shining

Was this review helpful? Yes 3
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Sachin , Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service we strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations. More 

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